Richard Hayne
Analyst · Morgan Stanley
Thanks, Frank, and good afternoon, everyone. Today, I'll speak to our fourth quarter results, talk about the macro environment and then finish with some commentary regarding current business trends. Let me begin with a review of our fourth quarter. Overall, URBN delivered a very good quarter. Total company comparable Retail segment sales increased by 3%, and all 3 brands posted record sales. The digital channel drove much of this increase, with digital penetration of total Retail segment sales running well above 40% for the quarter. Sales gains were driven with less reliance on promotions. We delivered record low markdown rates by using our speed-to-market capabilities combined with tight inventory control. We also leveraged expenses. Putting these together, we produced outstanding operating margin expansion, which contributed to record earnings per share. All 3 brands entered the quarter confidently. Inventories were clean and well controlled. Comp sales in November were up nicely, similar to the trends established in the first 9 months of FY '19. All brands produced record sales on both Black Friday and Cyber Monday. In North America, Retail segment demand moderated in December and then dropped again in January as store traffic turned negative. So what began as a strong quarter of an exceedingly strong year ended on a weak note. I'll now provide some color on fourth quarter results for each brand, starting with Urban Outfitters. The Urban Outfitters brand delivered a positive 4% Retail segment comp for the fourth quarter. Geographic trends diverged, with North America delivering nicely positive comps, while Europe experienced a Brexit-induced slowdown in store traffic and slightly negative comps. Both geographies produced double-digit growth on in-line sales, offset by weaker trends in stores. In North America, all but one product category created positive comps with outsized strength with women's apparel, men's and women's accessories, shoes, home and beauty. The strong bottom cycle continued to drive women's apparel sales. Meanwhile in Europe, positive sales in women's accessories and shoes couldn't offset a dip in apparel sales. Total EU comps were negative for the first time in 12 quarters. The total brand saw a double-digit decrease in sales by customers using international credit cards. We attribute this decline to economic and political uncertainty in many parts of the world. Of course, this had the greater sales impact on stores with heavy tourism in major metro areas like New York, San Francisco, London and Paris. Looking at performance by channel. The Urban brand recorded double-digit growth in the digital channel, driven by increases in sessions, conversion and average order value. UO continues to see exceptional growth in China on Tmall Global platform. And this summer, the brand will launch on the larger and more heavily trafficked Tmall Classic platform as well. The Urban brand delivered slightly improved merchandise margins in the quarter. The increase in North America was partially offset by higher markdowns in Europe. Until the uncertainty surrounding Brexit abates, we expect demand and merchandise margins in Europe to be under pressure. The Urban brand marketing teams continued their outstanding work in Q4. At the end of the quarter, the brand enjoyed 8.3 million followers on Instagram and its popular loyalty program, UO Rewards, now boasts nearly 10 million members worldwide. These members accounted for more than 70% of total brand sales during the quarter. Congratulations to Trish, Meg and their teams on both sides of the Atlantic to have a very good quarter and an extraordinary year. Because of your collective efforts, the Urban brand is enjoying strong global recognition. Now please turn your attention to Anthropologie. The Anthropologie Group reported a 2% Retail segment comp increase. Both North America and Europe posted positive Retail segment comps, fueled by growth in women's apparel and accessories that more than offset weakness in the gift category. Gift sales suffered from inventory flow disruption due to port congestion during the quarter. This product is finally flowing again, and we are seeing more positive customer response. Anthro Q4 Retail segment comps were driven by a double-digit increase in digital channel sales, partially offset by negative store comps. Better digital comps came from increases in sessions and conversion. In the quarter, better IMU, coupled with a lower markdown rate, produced impressive gains in merchandise margins. This, along with excellent expense control, led to an almost 300 basis point improvement in operating margins. Anthropologie home wholesale is one of the brand's new growth initiatives. And during the quarter, this business generated $2 million in wholesale sales from our 2 main partners, Nordstrom in North America and John Lewis in Europe. Consumer response has been positive, so both partners have committed to increasing future buys and the team expects to begin shipping additional customers this year. Also during the quarter, Anthropologie offered a select assortment of Free People Movement product on the Anthropologie website and in 3 stores. The test proved successful. So by May, the brand plans to expand the assortment and increase the number of stores to 11. If successful, 65 stores will receive Movement product for fall. In another product introduction, the brand is launching APlus by Anthropologie. APlus is an apparel line that offers the same fashion messages of prints, fabrics and details as the brand's standard assortment, but in extended plus sizes. The line is featured in the March catalog and will be available online and in 10 Anthropologie stores on March 15. Most of the assortment will be on brand design, complemented with external product from current market partners who already produce plus sizes. Hillary, my congratulations to you for developing this exciting initiative. And congratulations to you, Andrew, Meg and the entire Anthropologie team, for delivering a very good quarter and a truly excellent year. I'll now turn to an analysis of Free People's fourth quarter, where total brand revenue increased by 4%. All channels and segments recorded gains. The Retail segment comp grew by 4%, driven by increases in both direct and store sales. Free People was our only branch to register positive store traffic in each month of the quarter. The Wholesale segment posted slightly positive sales for the period, but this is somewhat misleading, as sales to full-price wholesale customers registered healthy mid-single-digit increases. These full-price gains were almost entirely offset by a planned decrease in sales to off-price outlets. In the first half of the current year, the brand plans to continue to decrease off-price sales, which while stunting growth temporarily should help maintain brand integrity over time. Within both the Retail and Wholesale segments, positive sales performance was driven by continued strength in all bottom-related apparel categories plus jackets, intimates and Movement. In the quarter, improved IMU more than offset a slightly higher retail segment markdown rate and drove better merchandise margins. One of Free People's strategic initiatives is to grow international sales. To that end, the brand accomplished several milestones in the quarter. In late November, the brand opened its first store in Continental Europe in Amsterdam. This was followed in late January by a store opening in the Covent Garden area of London. A second London store is scheduled to open this spring. Additionally, Free People hope to open its first franchise location in Tel Aviv in January. All non-North American stores are performing nicely, and the brand is excited to continue its international store expansion. As European stores open, the brand is also experiencing a lift in its European digital business. My congratulations go to Sheila, Krissy and Meg for delivering yet another excellent quarter and an outstanding year. Let me say a few words about the macro environment and the current quarter. Over the past year, I've talked about strong tailwinds and a change in fashion silhouette as forces favorably impacting our business. Today, I believe those winds would be more accurately characterized as gentle breezes, still positive, but certainly less impactful. For example, consumer sentiment remains considerably above its 40-year average, but below last spring/summer's super highs. And store traffic in February versus the prior year was down high single digits, led by double-digit declines in chilly, wet California. The new fashion silhouette, a look focused on bottoms, remains solidly in place and continues to drive demand, but the exuberance with which the customer embraced fashion last spring has moderated somewhat. That said, we know all brands made some costly mistakes in their spring transition assortments. But we also made many good choices, and we are concentrating our efforts on taking the learnings from January and early February and applying them to our go-forward assortments. Fortunately, over the past few years, we've worked hard to increase our speed to customer. We've compressed the design calendar, switched to factories that can expedite production, and in many cases, held extra piece goods and trims, so there is no delay in cutting. The result, faster turnaround time, so we can now adjust our assortments in season. In closing, I'm quite proud of what our teams have accomplished over the past few years. Each brand has a stronger connection to its customer, is better able to create compelling products and can source and deliver them faster and more efficiently. Each has better digital functionality and can offer customers a true omnichannel experience. Each has stronger marketing capabilities, including best-of-class website and inventory. Each has successfully introduced new product categories and concepts. And each is growing internationally. And all of this has been accomplished while increasing both sales and profits. Those are amazing accomplishments in an environment where the industry is struggling and many retailers are downsizing or closing. I want to thank my colleagues, who have engineered and led our success. The brand leaders, Hillary, Andrew, Trish, Sheila and their respective teams, Meg and her creative teams and our shared service leaders and their teams, you all produced a truly outstanding performance in fiscal 2019. And I know you, like me, believe we have even greater years ahead. I thank our 24,000 associates worldwide for their inspiring dedication driving creativity. I also recognize and thank our many partners around the world. And finally, I thank our shareholders for their continued support. That concludes my prepared remarks. Thank you. And now for your questions.