Good day, and thank you for standing by. Welcome to the Q3 2025 Upbound Group, Inc. Earnings Conference Call. [Operator Instructions] Please be advised that today's conference is being recorded. I would now like to hand the conference over to your first speaker today, Jeff Chesnut, Head of IR. Please go ahead.

Good morning, and thank you all for joining us to discuss Upbound Group's performance for the third quarter of 2025. We issued our earnings release this morning before the market opened, and the release and all related materials, including a link to the live webcast, are available on our website at investor.upbound.com. On the call today, we have Fahmi Karam, our CEO. As a reminder, some of the statements provided on this call are forward-looking and are subject to factors that could cause actual results to differ materially and adversely from our expectations. These factors are described in our earnings release as well as in the company's SEC filings. Upbound Group undertakes no obligation to publicly update or revise any forward-looking statements, except as required by law. This call will also include references to non-GAAP financial measures. Please refer to today's earnings release, which can be found on our website for a description of the non-GAAP financial measures and the reconciliations to the most comparable GAAP financial measures. Finally, Upbound Group is not responsible for and does not edit or guarantee the accuracy of our earnings teleconference transcripts provided by third parties. Please refer to our website for the only authorized webcast. With that, I'll turn the call over to Fahmi.

Thank you, Jeff, and good morning, everyone. Our business is organized around a simple but powerful statement, which is to elevate financial opportunity for all. As the consumer environment changes, our customers' needs evolve as well, and our business is constantly adapting in response. As we accelerate the pace of innovation and capitalize on our differentiated strengths, it's critical that we have the right people to help us deliver on our mission. That's why I'm excited to share that we strengthened our executive team by adding 2 proven leaders with a deep knowledge of our consumers and a track record of building new capabilities, transforming businesses and ultimately creating value. I am pleased to welcome our new Chief Financial Officer, Hal Khouri, who we announced today; and our new Chief Growth Officer, Rebecca Wooters, who we announced a few weeks ago. Hal was most recently the CFO at goeasy, a leading nonprime focused lender in Canada with relevant experience in point-of-sale financing as well as a lease-to-own retail platform. Prior to joining goeasy, Hal was the CFO for Walmart Canada Bank and JPMorgan Chase Canada Bank. And Rebecca, our new Chief Growth Officer, was previously the Chief Digital Officer for Signet Jewelers, where she transformed the business into a digital omnichannel retailer across several brands. Before her role at Signet, Rebecca held several growth leadership positions at Citibank, including Chief Customer Experience Officer for the North America Consumer Group. Together with our experienced existing team, these new business leaders will help us elevate the customer experience, bringing data-driven targeted offerings to market for our customers and retailers while accelerating our growth. I'm thrilled to welcome them both to Upbound, and our whole team looks forward to working with them to drive our business forward. Moving on to the quarter. Upbound…

[Operator Instructions] Our first question comes from Kyle Joseph from Stephens.

Fahmi, I just want to get a sense for the underwriting changes at Acima. Obviously, you guys talked about GMV in, I think, the mid-single digits in the fourth quarter. But how do we think about growth in that segment given the underwriting changes? Should we think about that being a little bit suppressed, call it, for the next 12 months until we lap those underwriting changes?

Kyle, thanks for the question. Yes, look, I think for Acima's GMV, very pleased with the quarter, up 11%, especially when you think about it comping over last year's percentage. The underwriting changes will impact GMV in the fourth quarter. Our guide for the fourth quarter is mid -- up mid-single digits. Keep in mind also that we also had a 15% growth in the fourth quarter last year, so you are comping off a decent number. Long term, I think we will get back into the high single digits, low double digits throughout 2026, as we stated in our prepared remarks, the environment -- we are very aware of the environment. It's very uncertain out there with a lot of different moving parts in the macro backdrop, especially when you think about our core consumer. So we are very mindful of the environment we're in. Despite that, our ability to continue to add new merchants into the mix and continue to add both small and medium-sized businesses as well as the regional win that we announced today and onboarded earlier this month, that's what gives us confidence that we can continue to grow in that high single-digit, low double-digit area really throughout 2026.

And yes, kind of on the macro uncertainty, kind of seeing different loss trends across your segments. So I mean, just -- yes, I would love to get kind of how you're thinking about the consumer? And is it so specific that the Acima consumer is seeing different trends than the RAC consumer? Or just -- I want to get your sense for how the consumer is doing given all the uncertainty.

Sure. Yes. The consumer -- we've characterized it in the past, Kyle, as still stressed, and I think that continues to be the case. You have the impact of inflation now for a few years, and that takes a toll on a consumer that is generally cash strapped. And if you think about our core consumer, especially on the Rent-A-Center side, making somewhere between $25,000 and $30,000 of annual income, Acima maybe a little bit higher than that in the $50,000 to $60,000 range and Brigit is somewhere in between. That cumulative effect of inflation definitely hurts disposable income, and it has an impact on both demand and payment behavior. Of course, it also helps us from a standpoint of trade down, which we saw ending last year and into the beginning of this year. But generally speaking, consumer confidence is pretty low. You got wage growth slowing. You got the job market seeming to slow down a bit, round of layoffs being announced this week and last week. You have the tariff inflation potential and you have the government shutdown. So you got a lot of things that are kind of point to a lot of uncertainty in the market, which is really why we decided to go ahead and take an even more conservative stance from an underwriting standpoint. And you mentioned the difference between Rent-A-Center and Acima. I think there is a difference between the consumers, as I just mentioned, there's obviously some overlap, but there is a difference between the consumers. And from an underwriting standpoint, with Rent-A-Center, you're thinking about consumer, whether it's new or returning, whether it comes through our store or online, where Acima, you also have the retailer component in there, and you have a more diversified product category mix. And you throw in kind of what we're seeing this year, Rent-A-Center, we had a broad-based cuts last year. And so it's benefiting from that this year, and our loss rates have been relatively stable sequentially and down year-over-year. And with Acima, we started seeing it in the second quarter, and we had to adjust kind of slightly after Rent-A-Center. So there is some overlap, but there are some differences. And obviously, depending on what -- when we actually tightened, you'll start seeing that through the P&L and some of the ratios.

One last one for me. On the RAC segment, it seems like some positive developments there guiding towards comps trending towards flat or positive. What's driving that? Is it a function of lapping underwriting? Is it e-com growth? Just what's the reason for the outlook for improvement there?

Yes, Rent-A-Center had a really nice quarter in a pretty tough environment, especially when you think about kind of being our seasonally low quarter in the summer months and sort of see the improvement in same-store sales, still negative, but an improvement of 40 basis points from the last quarter. And as you said, our guide is now to be approaching flat to hopefully slightly positive in the fourth quarter. And I think what we can point to is a lot of great execution by the team. We've also done some strategic initiatives around Refer-a-Friend. We've also revamped our loyalty program, and we're trying to push folks from online into the store, and that's had a positive impact on our results. It's had a positive impact on conversion rates as well as our loss performance. And so -- and I mentioned in our prepared remarks that we feel really good about our inventory position going into the holiday season. So all that plus comping some of the changes that we made last year, really, we'll start comping those in the fourth quarter. That's what gives us the confidence that we're going to continue to improve. Rent-A-Center has definitely stabilized and hopefully inflecting towards positive in the fourth quarter.

Our next question comes from John Hecht of Jefferies.

Really focusing on Brigit, good ARPU growth year-over-year and quarter-to-quarter. I mean, I guess, what are you learning about that customer, the customer acquisition opportunities, the cross-sell opportunities? Maybe you did provide some detail on this in the prepared remarks, but I'm wondering if you can give us a little bit more about what you're learning and the opportunity that presents.

John, thanks for the question. Yes, Brigit continues to outperform our expectations really across the board. We mentioned it on the last couple of calls around their ability to really adapt and listen to their customer base and develop products that really address people's concerns and address people's worries. And that's what we're seeing. You asked what are we seeing that's working? And I think the answer to that is the cash flow underwriting piece. I think that level of transparency, that insight into the customer and getting to know them, that's something that we think we can leverage across our platform, whether it's through their new product offerings or eventually into the Acima and Rent-A-Center business. And as far as other things that we're picking up on, as we said, we are testing out new marketing channels, just trying to broaden our base and really drive subscriber growth. We've had 2 consecutive quarters now of over 25% subscriber growth. We look to continue to push more and more subscribers. And then once we come in, have them stick around and the retention rates have definitely improved as we've gotten more and more content into the bundle as well as developing that line of credit product that we've talked about now that goes up to $500 of advance at a time. So very happy with where Brigit is, both from a top line growth and the subscriber growth. We've leaned into some of the marketing channels and marketing expense, but pleased that they're still able to generate mid-teens EBITDA margins and really ready for a big holiday push where we hope to have even more subscribers join the platform.

Okay. And then the appointment of the Chief Revenue Officer with a focus on AI endeavors, maybe can you give us an update of what you're learning in terms of the application of AI and how that can benefit the business in the intermediate term?

Sure. As a Chief Growth Officer, we're not going to give her a new title, John, with the Chief Revenue Officer. But having Rebecca join has been fantastic. She's been in the building now for a month. And what she brings is a whole new perspective on data analytics, driving a lot of the decisions we're going to make and hopefully pushing the ball forward on the AI front and pushing our road map on the AI front even further and faster. So we've developed a set of hopefully high-impact use cases that we want to roll out from an AI standpoint, while also being very mindful of cost, but know that's going to really push our growth forward and really enhance our capabilities. So we're focused on enhancing the customer experience across all of our major brands and then also giving our coworkers the tools to better serve our customers and our partners and hopefully, along the way, getting some efficiencies across the organization. So she's done it before. She has very relevant experience in this area, a proven track record of transformation and especially digital transformation. So we're excited to have her as part of the team.

Our next question comes from Vincent Caintic from BTIG.

Thanks for all the detail this morning, particularly in that bonus depreciation, that's very interesting. If I could switch back to Acima and then another credit question. So first off, maybe a bit of a broader one. Looking back through that June and July impact or when there was perhaps a negative inflection, if you could talk in more detail about maybe what you were seeing at that time? Was it particular customers or particular categories that you had to tighten during that time? And then in terms of the GMV growth, so it's nice to see that you still had 11% GMV growth and still having mid-single digits for fourth quarter. Maybe if you could break out how much of that growth is coming from new merchants versus maybe some pressure in some of the existing customers and existing merchants, if you could break out where the continued growth is coming from?

Sure. Vincent, thanks for the question. I'll start with your first one around the Acima and credit through the -- really throughout the second quarter and into the third quarter. And as we said in our prepared remarks, we've been lowering our approval rates pretty consistently this year. We've been down 200 or 300 basis points year-over-year pretty much all year long. But what we saw is a combination of things. I think the biggest driver is overall softness in performance and overall softness in yields. And so as I said, when we saw that through our early performance indicators, we reacted relatively quickly and tried to tackle those in certain pockets, including the e-com business that we called out during the prepared remarks. But picking off those pieces wasn't enough. We started seeing worse and worse performance into June and into July. And so we had to take, I would say, more drastic underwriting tightening in the month -- in the summer months. And we really saw the impact of that in August, which, again, this is a pretty short-lived asset. You can start seeing the results pretty quickly when you make some of these changes, and we saw that. So again, it's a combination of just overall macro tightening as well as certain pockets in our portfolio. And the good news is we reacted very quickly. We've already had a conservative kind of posture in underwriting. So again, we're only about 20 basis points above our high end of our target range. We think we'll peak in the fourth quarter in the 10% area, and then it will start coming down into the first part of 2026 and then improve from there. As far as the GMV goes, yes, I think, as you said, very nice to see…

That's super helpful detail. Switching to Brigit by kind of a similar question, since it's a new business for us, so trying to -- if you could help us on how to think about this environment and how the business operates in this environment of maybe some macro uncertainty. Would Acima headwinds be similar for Brigit? Or conversely, is this actually a time for Brigit to be leaning in and be growing when perhaps the consumer is stressed?

I think more of the latter, Vincent. I think it's a time for us to lean in and help our consumers. Obviously, we have a lot of tools and financial literacy tools, budgeting tools, but also the liquidity tools become more and more in demand. And we've talked a little bit about that new product that we're very proud of, and it's still early days and still in testing mode, but the adoption of that product has been -- has surpassed our expectations. So no, I think this environment lends itself really across all of our brands. I mentioned during our prepared remarks that some of these things will have some short-term and near-term impacts to our P&L, but the environment is very conducive for consumers looking for low weekly payments, looking for deals, looking for access to either durable goods on the Rent-A-Center and Acima side or just general liquidity for everyday needs on the Brigit side. So no, I think this is a time for us to make sure we're there for our consumers, especially as things potentially could get worse from here. I do think it lends itself very well for all of our brands, including Brigit.

Our next question comes from Hoang Nguyen of TD Cowen.

I want to touch a little bit on Rent-A-Center. It looks like it's a very opposite performance versus Acima this quarter, impacting to the positive side. I guess my question is, I mean, is this it? Is there any other headwinds in the coming quarters for Rent-A-Center that we may want to take note? And what gives you the confidence from here that maybe Rent-A-Center is now past the hump and should return to somewhat the growth level that you indicated back in your Investor Day?

Yes, no, outside of just the general macro that we've mentioned and we've touched on the call, as I said, Rent-A-Center really performed well this quarter coming off a tough second quarter and a tough first quarter after the underwriting changes we made last year and trying to recapture some of that volume. But as I said in our prepared remarks, the team is very energized here around some of the promotions and some of the inventory we have on hand for the fourth quarter. So nothing major from a headwind standpoint. Great to see the trends improve in Q3 and really now we're gearing up for a big holiday season with a lot of great products in there. Losses are stable to down year-over-year. When you look at our delinquencies, they're also down year-over-year. So I feel like from an underwriting standpoint, we got that kind of locked in. And now we just need to go push on deliveries, and I know the team is ready to do that. So I wouldn't point to anything from a headwind standpoint. I think the takeaway from the Rent-A-Center business is very positive coming out of a rough first half of the year and starting to comp over some of the changes we made in 2024.

And maybe another question on the Acima side. I think in the second half of last year, you also mentioned some sort of softening in, I guess, the lower end of your consumers there. I guess -- and then you tightened a little bit. I guess, versus last year, I mean, how should we think about the degree of tightening that you guys are doing this time or have done this time versus last time? And how serious a problem it is this time versus last year?

Yes. I think there is -- I think the deterioration that we saw in the second and third quarter definitely was worse than last year, Hoang. But I think, as I said, our risk posture has been relatively conservative now for quite some time, even last year and into this year. And we've had to adjust even further. I think the cuts that we've made over the summer are a little bit more broad-based than what we did last year. And maybe to a certain degree, we will be overtightened at this point, but I'd rather take that position with all the uncertainty in the market, get our metrics back down into the -- our losses back down into kind of the high end of that range and see how this plays out over the next few months. Maybe some of the things that I mentioned as far as the macro solve themselves and then maybe we'll feel like we can then get back to where we were pre Q2 of this year. But generally speaking, the team is very focused on our portfolio, the health of the consumer and feel like we've corrected what we've seen in earlier this year and positioned now to grow from this point going forward.

Our next question comes from Bobby Griffin of Raymond James.

[ Okay, mate ], I guess, first, can you maybe talk about the pathway for seeing a return back to kind of that growth algo in '26 with the current credit environment? And I guess what I'm asking is, is the GMV growth picking up next year that you guys are kind of flagging that you think is a possibility, is that predicated on credit conditions changing? And it's more just on the function that we are going to -- you are tightening, so you're seeing that come down here in 4Q. So I would think that GMV growth would carry forward unless you see some opportunities for like new customer wins or further trade down or something. So maybe just help us connect those dots.

Yes, Bobby, thanks for the question. I definitely think it will be harder for us to achieve those. And I think if you think about the cadence for 2026, we may start off a little bit slow, but then ramp up in the second half of the year as we start comping some of these changes that we've been talking about this morning. But you said it, I mean, what gives us confidence in hitting the high single digits and low double digits is our ability to grow our merchant count, continue to focus on our existing merchants and increasing productivity there, whether it's through smarter and more personalized marketing efforts across the board. And then our direct-to-consumer channel, all those things, but really adding the merchants piece of it is going to be the key for us to continue the growth at Acima, including some of the more pronounced wins that we mentioned on the call earlier this morning. So yes, there are going to be some headwinds from a credit standpoint, but I think just our ability again to add merchants into our network and some of the tools that we're building for our returning customers, I think that's what gives us the confidence to get back into that high single-digit, low double-digit range for GMV into 2026.

Okay. And then maybe on just the tax benefits and the tax changes. I mean, I know you guys talked about your standard capital allocation policy, but leverage is still close to a turn above the target. You mentioned some more uncertainty out there today. So is the right way to think of that is first call really is plow back in deleverage? Or is there capital calls on the business outside of growth that you need from an investment in systems or something as we go into '26? Just trying to understand near-term capital needs and uses of cash a little bit better.

Yes. I don't think our priorities change, Bobby. I think we're always looking for ways to reinvest in the business to spur growth and sustainable growth. So I don't think that changes. The $150 million or so that we mentioned on the call based on the new tax policy definitely gives us a little bit more flexibility around that growth, but also gives us a little bit more flexibility to pay down debt a little bit faster while also leaving us some dry powder for optionality, whether it's tack-on M&A or opportunistic share buybacks. But our mode right now, just given everything that we've talked about this morning is probably going to be on the conservative side and using that excess cash to either invest in the business or pay down some debt. But a really nice tailwind for us from a free cash flow standpoint, being able to improve free cash flow this year and then obviously, over $100 million next year from a cash tax standpoint. It's a big benefit.

Our next question comes from Bill Reuter from Bank of America.

I just have 2. You previously just mentioned opportunistic M&A. I would think, given all the uncertainty, the profitability of potential businesses may be difficult to get a good handle on and it might lead to a little more caution. However, you do have the $150 million coming in, as you just mentioned, or lower tax payments. Can you talk a little bit about how you're viewing M&A at this point?

Yes, I think just building off what I just mentioned on Bobby's question, I think, look, we're always looking to expedite our strategic plan, whether it's through technology or some of the AI fronts or just doing a little tack-on acquisitions that improve our product offering to our core customer. But as I mentioned, I think on our last call, we also have a lot of opportunity with the 3 big brands that we have now to reinvest in those, and we have plenty of growth opportunities with what we have. And we're still in the early days of integrating the Brigit offerings. So we like being in the mix. We like taking looks. Nothing imminent at this point. As I mentioned, our stance is going to be more conservative and probably paying down debt, but we also like to be actively looking on ways to add on to our product mix and our product offering, looking to serve our customers in different ways. So I never rule it out. But at this point in time, we are focused on delevering.

And then just secondarily, you mentioned new merchant growth being probably a core part of trying to get to that low double-digit growth of Acima in the next year. Have there been -- I guess, how does the pipeline look for new potential customers versus maybe where that pipeline was a year ago? And that's all for me.

Sure. Yes. Look, I think the pipeline is strong, and we've talked about before the lead time to winning some at least on the bigger names, there's a long lead time, and it takes effort both on the -- from an RFP standpoint as well as integrating from a point-of-sale standpoint. So our focus right now is trying to be less reliant on integration with retailers and developing tools where we can operate, grow volumes either through returning customers or through technology. So the pipeline is good. We're not waiting around for integrations. We are doing things either direct-to-consumer, as I mentioned, or through our returning customer base to help grow GMV. But our bread and butter is growing merchants, and that's going to be and continue to be an important acquisition channel for us. And so our sales team is hyper focused on growing merchant count and the pipeline remains strong.

This does conclude the Q&A portion of this session. I would now like to turn it over to Fahmi Karam, CEO, for closing remarks.

Thank you, operator, and thank you to everyone who joined us today for an update on our Q3 performance and our outlook for the balance of 2025. Before we conclude, I'd like to again welcome our 2 new senior leaders to the organization and extend my sincere gratitude to all of my colleagues at Upbound. Thank you for your unwavering contributions and support of our mission, our values and our customers. Thanks, everyone. Have a great day.

Thank you for your participation in today's conference. This does conclude the program. You may now disconnect.