Raoul Jean-Marc Sidney Huet
Management
Good morning, everybody, and welcome to Unilever's First Quarterly Presentation of 2012. For those of you who participated in the Unilever Sustainable Living Plan update earlier this week, thanks a lot for giving us 2 slots in your busy diary. I'll come back to the importance of our Sustainable Living Plan later in the call. You will also have noticed the improvements in disclosure which we've implemented this quarter, very much in line with what we promised, and I hope that this is being helpful to you. I will begin this morning by reviewing our overall performance in the first quarter and the category highlights. James will then review our geographical performance and report on the progress we have made in integrating our important acquisitions. I'll then conclude with some thoughts on the outlook for the year. So let's get going. First of all, I draw your attention to the usual disclaimer relating to forward-looking statements and non-GAAP measures. Okay, good performance in a challenging environment. Underlying sales growth was 8.4% in Q1, broad-based with a good balance between volume and price. Our sales up are in developed and emerging markets, and we grew in all categories with positive volumes in each. Strong performance in Personal Care and emerging markets, those were the key drivers behind our growth. So overall, a pleasing start, albeit against a weak prior year comparator in Europe and, as you all know, impacted by some positive one-offs which affected all competitors. Turnover for the quarter was EUR 12.1 billion, that's up 11.9%. Volume growth contributed 3.5% and price at 4.7%, and that mainly reflects the carryover effect of price increases taken last year. In a period when pricing has been high, our positive volumes demonstrate the strength of our brands and the impact of our much-improved innovation programs, although we have a long way to go. Net acquisitions contributed 2.7%, and this reflects the consolidation of Alberto Culver which, as you know, we completed in May last year, and Concern Kalina, more recently, the leading local Russian Personal Care business that we acquired in December. FX was positive at 0.5%. Emerging markets now accounts for 56% of our turnover in the first quarter. Underlying sales growth at 11.9% and healthy volume at around 5% plus, and this growth was widespread. Underlying sales growth in the so-called BRIC countries at 13%, but other markets importantly also played their part. Countries such as Indonesia, Vietnam and various markets in North Africa but also the Middle East. As you know, we are well positioned in emerging markets. For well over the last 20 years, our volume growth has averaged around 5%, and we've delivered in good as well as bad times. In the last 4 quarters, our underlying sales growth has been in double-digit territory. Our Q1 results, we believe, are just another data point that suggests that emerging markets will drive Unilever's growth for many years to come. However, as much as we are confident about our ability to outperform markets, there are many indicators that suggest that the global macroeconomic environment will remain very difficult. While the growth prospects for consumer demand remain healthy in emerging markets, the fundamentals in developed markets continue to be weak. Consumer sentiment in Europe continues to suffer, and this has been going on for a while. Disposable incomes are being squeezed and households are reigning in their budgets, spending less and making whatever they have go farther. In the U.S., where economic indicators perhaps are more mixed, we still see 45 million people claiming benefits via food stamps. Despite these challenging market conditions, which we expect will continue, we are in a good position as Unilever. Our brands cater to the everyday needs of billions of consumers. We have iconic brands that consumers trust, and that offer outstanding value for money with great innovations. This is why we are confident that we will continue over time to outperform our markets. Now let me talk through some of the highlights of our category performance. Personal Care momentum continues. Again, we performed ahead of the market, with underlying sales growth in the quarter of over 10%, 6% coming from volume. Our hair care business continues to do well as the overall portfolio is really starting to work. For example, Dove Damage Repair and Clear are standout performance, but they've also been complemented by the rollout of Axe Hair in Europe. We've also launched TRESemmé in Brazil, where now our overall hair care market share is growing. But this is a highly competitive category. In parts of the world where competitors are under pressure, we still see this at times translated into price. We also had great results in Skin Cleansing, where Dove again grew strongly, benefiting from the continued success of Dove Nutrium shower gels and the rollout of Dove Men+Care, which is now in more than 40 markets. It's an example of bigger, better, faster innovations. But we also had Lux and Lifebuoy also contributing strongly. Turning to deodorants, another solid quarter. Double-digit growth in Latin America, Africa and North Asia, extending our worldwide leadership position. If we just look at the innovation, staying with Personal Care, we're bringing innovations to the market. We've just launched the new Dove Hair Styling range in the U.S., as an example. We're also confident about Lifebuoy's very recent introduction of Clini-Care10. This is the clinical efficiency range that's being launched in India. It's based on a technology that provides germ kill and skin protection that is 10x better than other soap bars, creating a clear competitive advantage. This is a technology which we will leverage across other categories. The relaunch of Rexona For Men and For Women, highlighting the benefits of MotionSense technology, performed well. And we continued our successful rollout of Rexona Maximum Protection, as well as Axe Anarchy, the latest innovation from Axe with variance for him and for her. Let me just turn to Clear for a minute. Clear is our fastest-growing brand. It's our advanced antidandruff hair care range, which is about to be launched as an example in the U.S. market after it's now been customized to meet the needs of the North American consumer. Its product proposition is to stop dandruff at source, a claim which is backed up by clinical evidence. Together with a strong communication program, it strengthens our competitive offering in this hugely important market. It's worth noting that Clear is our fastest-growing brand and is present now in 36 countries. Turning to Foods. Our growth was 5.9%, and this is encouraging. Price was the principal component of growth, and this reflects mainly the carryover effect of price increases taken last year. In savory specifically, market development is a key driver behind our growth, with continued success of Knorr baking bags and the extension of jelly bouillon technology. Spreads' growth was supported by pricing and continues to benefit from the rollout of new and improved products. In the U.K., here, we now use the cool-blend technology for our Flora margarine. This results in a creamier-tasting product that is lower in saturated fat than batter, but also -- than butter, excuse me--but also better for the environment because it allows us to significantly reduce our CO2 emissions. So consumer enjoys a tastier spread combined with excellent nutritional values, and we make a positive contribution to the Unilever Sustainable Living Plan. We continue to find new market development opportunities in savory. We've launched Knorr Rice Mate in the Philippines, a product that improves the taste of our freshly cooked rice. In Southeast Asia alone, rice is cooked 50 billion times every year, and the penetration of cooking aids in this category is absolutely minimal. So this underlines how many opportunities there are for us. And in the chart, you can see 2 examples from Saudi Arabia and Mexico, and we see many more opportunities to help consumers add great taste to everyday dishes. Turning now to Home Care, a good balanced growth between volume and price. Underlying sales growth at 10%, volume at 4.7%. Value share is up, driven by innovation, new and better communication, as well as product quality improvements. The growth was broad-based. European laundry business is growing very nicely in flat markets. Emerging markets, achieving double-digit growth, which really highlights our strong competitive positioning in this area of the world. We saw very good performance specifically in India, Indonesia, as well as Turkey. We continue to launch Home Care products which offer additional benefits to the consumer, whilst delivering this so-important Sustainable Living Plan. Cif PowerPro Naturals launched in Italy are highly effective cleaners, but based on naturally derived ingredients. Omo, another example with our built-in pre-treaters enables the removal of stubborn stains even in a quick wash cycle, and this is a product that we've now relaunched in Brazil. But we're also continuing to expand into white spaces. Examples are Cif into China, Domestos into Argentina, Pakistan, as well as Sri Lanka. Surf is still doing -- is continuing to do very well, and it's now present in 46 countries. New markets such as the Netherlands, Malaysia, as well as Thailand. Let's turn now to Refreshment. Ice cream driving growth in this category. Underlying sales growth of 7.4%, supported by pricing actions taken in the U.S. and an early Easter. Also, those of you here and in northern Europe, you may just remember that in March this year, life was sunny, life was warm, not foretelling the Siberian April which has followed and continues. Our Magnum brand continues to drive growth and we are building on the successful introduction into the U.S., Indonesia, Malaysia and now the Philippines. Beverages, however, remain subdued. In Brazil, we saw weak volumes in soy drinks specifically, following significant price increases. In Russia, however, the relaunch of Lipton is showing encouraging results, and we are just commencing shipments of our new Lipton Tea & Honey to the U.S. market, so there are signs of progress. It's made, Tea & Honey, from real tea leaves, sweetened with honey and enhanced with natural fruit flavors. First customer feedback is positive. Following the success of the Magnum parent brand in the U.S. last year, we're now introducing Magnum Minis in this area. Turning to Europe, we're introducing Magnum Infinity, as well as Cornetto Devils & Angels. Please try them both and let me know what you think. They're very good. But these are just a few examples of our innovations. But I hope that you can now see how white space expansion, market development and the rollout of new technologies are underpinning our growth. So now let me just hand over to James, and he'll give you some more details on our geographical performance before commenting on the integration of acquisitions.