Ralph Hamers
Analyst · Exane. Please go ahead
Yeah. Thank you, Kirt. And so you just heard about our first quarter results, which continue our strong momentum from 2020. It speaks to the solid position that we're in, as we start on the next phase of our journey. And when I first joined UBS, I said that the first thing we should do is to articulate our purpose and map out our strategic journey and in January, we walked you through some of that and some of the initial focus areas that I then kind of detected. And it's clear that we are in a unique position. Our global scope and business model mean that we can take advantage of current trends and opportunities. And it all starts with purpose, our purpose. Our purpose will unite all of UBS behind a common goal. Our purpose will give us direction to our path forward. It will help us build on our current strengths. It will support our momentum for growth. I also think that purpose can help us guide in difficult and volatile situations. And when teams are united and aligned, and one purpose and strategy, there's so much more that we can achieve. So what is our purpose that will guide us going forward? Re-imagining the power of investing, connecting people for a better world. Now, and I'm sure you are - you've heard it from other players, a purpose is, and will never be a slogan. It's not something we're saying to make ourselves feel good. But it is something that will help us develop our business. It's been designed to allow us to capture the opportunity that we see to grow our already strong position, it will guide us. And if we do it well, it will guide people to us. Well re-imagine by the developing - by the development of solutions that change how people look at finance and investing will show that the power of investing can support one's life. Whether it is by buying a house or growing a company, acquiring a company, seeking capital, supporting future financial goals, that's the power of investing, and will connect people both internally and externally to convene an ecosystem. And we're truly unique at that, I think at UBS to bring ideas and opportunities together to make a difference and to create value for our clients, but also for society at large. And that's where helping to build a better world comes in. By thinking sustainably and creating opportunities that we choose, rather than contribute to inequalities. And we have an ability to make real impact here. Now sustainability is at the core of our purpose. We have been one of the pioneering institutions in our industry when it comes to standardizing the topic of sustainability. And we're not slowing down, quite the opposite. Our clients want their investments to deliver both financial returns and have positive impact, it’s why our portfolio of sustainable finance bodies is one of the fastest growing areas of this firm. Our strategy is to focus on planet, people, and partnership and last week we announced our net zero ambitions for the group, as well as our commitment to address wealth and equality [ph] by sharpening our philanthropy and employee engagement around topics like health and education that are going at the root of fighting inequality, also setting tougher environmental standards for ourselves, also for the parties that want to deal with us, we're promising to deliver a detailed roadmap to net zero with science-based targets, setting ambitious targets for sustainability and helping clients transition to a low carbon world. As Suni Harford, Head of Asset Management will be the Group Executive Board Member sponsoring the lead for a wide and sustainability. And sustainability targets are also now part of each and every gap members KPI set. And all this together with the things we're already doing means that we'll be better positioned to grow our strong lead. So as I said, you know our purpose will guide us, it will guide us in how we serve clients before - for example, and we've built a strategy around that because our client’s expectations are changing. They used to being part of a global network, being able to connect with others whenever from wherever, and they're used to being offered solutions before they even know they need them. And they expect that from us too. And that's why we're also making the promise to our clients today. We excel at delivering unique insights and analysis that informs how our clients invest for the future. Our thought leadership is the core of what we do, is what we're known for. It's why clients come to us. However, we need to improve on how we deliver our ideas and content to our clients and we will consistently deliver a client experience where our products and services are as personalized as our client needs and they're as relevant, which basically means we don't offer solutions, that doesn't - that don't suit their needs. And they have to come on time, not too early and not too late. And when they elect to go for the solution, we should be able to execute on that one, intuitively, and seamlessly. That's what makes our client promise. And I am convinced that we can differentiate ourselves from our peers on this one as well, just like our thought leadership. We will improve - show that we are affirmed and adapt to clients lives, rather than that we expect clients to adapt to how we organize. So we have the purpose, and we have the promise. And the question is, what is the big picture? What are we going for, what is our vision? We want to convene the global ecosystem for investing, which is easy for our clients to get connected with the people and ideas that can make their goals happen. And right now, we're good at managing client relationships and providing solutions, but we’re much bigger than one person, or one solution. When clients are able to access all of UBS, through a single client interface, get a differentiated personalized experience, are connected to other areas of the firm, as well as other people who have similar goals. That's when we are at our best. That's what we can deliver. And UBS has this unique opportunity to bring these people together in an ecosystem. And we've already done that, from our own organization perspective, you know, we have already kind of worked on our global capital markets activities. For all we have created one global lending unit. And so that - so that all of our clients can now have access to institutional services and that they have a broader and deeper expertise available to them. And on the back of that, we saw the lending volume growing by $26 billion, and transaction revenue increased by 20%. So basic, through this, you know, clients discover opportunities and realize these opportunities, they didn't even know they existed. We can build that network, even if the solution does not come from us, but from a contributor to our network, a third-party, that's what we're trying to build. Now, if we want to be successful at that, we need to be clear as how we're doing this, and how it connects to our purpose, and vision, and the virtuous circle that it create. And therefore, we have identified five strategic imperatives that will actually help us to take advantage of the client trends, the growth of that mix that we see, building our strengths and overcome challenges and create space for us to grow. And they are the following. The first one is all around being focused on clients, contributors to the ecosystem, and connections within the ecosystem. The second one is about focusing where we can win. Where can we truly make a difference, where are we so strong, that we can benefit from the growth in that area and be a really good competitor. The third one is about technology and moving from technology as an enabler to technology as a differentiator. The fourth was all about, can we be more simple? Can we be more efficient? And how can we use the resources that come available through this efficiency and simplification drive to support the growth in the areas that we can see if that make the returns that we want to make. And the fifth one, very important in any strategic program is culture, because as we know, culture eats strategy for breakfast. Now, I'll take you through all of these. So the first one clients connections and contributors, and you see the slide here. And here you see basically the virtuous circle that I'm talking about, this is the flywheel that you - that we already have in motion, but that we can actually stir up in speed. So we excel in our thought leadership and advice and through our client promise, we will continue to be the leading customized investment and financing solution provider to our wealth clients. And you see that they're very satisfied with that, but we can do better. And the more clients we get, the more liquidity comes through our system. And the more skill can we build in the execution of all of that and that's the investment bank benefits, they have the liquidity, they can create the scale. And you know that liquidity attracts liquidity, that in itself is already a virtuous circle. And more liquidity, and scale and execution attracts new players to the same ecosystem, we want to have access to those services and to our clients. So with that, we can actually attract contributors to the system. But we have to ensure that we curate those contributors in a way to protect and guard the integrity and the quality of what we offer to our clients. And all of that will generate profit that we can use to invest, to grow, and build on thought leadership and advice and grow our client base. And that's how the flywheel goes. That's the idea. That's what we want to keep putting in motion. The second one is around focus. And from a focus perspective, we have looked very closely as at the underlying trends in wealth accumulation in the world. And if you take that and you take a step back, you see basically, the following trends, you see the trend in the biggest wealth pools that are already there, which is the US and the Asia Pacific. They're already the biggest wealth pools, and they will grow the fastest as well. And we are uniquely positioned to benefit from it. So we'll have to focus on those. But within those, there is some underlying trends that grow faster than others as well. For example, entrepreneurial wealth is growing faster than any other wealth, or women-controlled wealth is growing one and a half times faster than man-controlled wealth, as a trend that we see, and that we should work on. ESG is a trend underlying as well, that we should work on as well. Private clients, basically, you know, the client base that has up to $5 million with us, is a trend, where we expect further growth and fast growth. Those are the unique opportunities that we will focus on, that's where you can expect our resources to go. The third one is about technology. And I'm sure you have expected this one to be part of our strategy going forward, because technology is ever so important. What we've done really well here at UBS over the last couple of years is building a real sound base for technology, a real foundation. But in that way, technology is still an enabler for us to do the business that we need to do. But we see that our clients, just like yourself in day-to-day life, they see their client experience, their experience improved through technology as well, not just the predictability of it, not the stability of it, not the availability of it. But the true experience of it. Think about how you interact with Netflix, think about how you interact with Spotify, service you use every day. And you do it without even thinking about it. And you got a recommendation that you actually think is relevant to you and personalized, and you click on it and its right there, you can listen to the music or you can watch the series. Now, if we can make our content available in that way, we can differentiate ourselves. So clearly the content has to be good. So in our plan we’ll actually make technology the first step in how we deliver and improve client experience, we’ll digitalize what we can, it will become more - we have to become more agile in the way we work, we’ll have to deliver faster speed to market and we’ll enable better maintenance of resources and manage resources more efficiently as well. Now, today, we announced two things. The first one is that, as part of all of this in order to create a joint capability of products and operations, we are moving the corporate center operations into the business divisions. That's step one. That's a pre-requisite to build capabilities that as a whole can be available to our client base. It is also a pre-requisite to start working agile, front to back, which is how we will look at our client journeys going forward. I’ll come back to that. The second announcement that we made today in this field is that, if we truly want to see technology as a differentiator, we need to have a person on the board that knows technology very well. And with that, you know, we're happy that Mike Dargan will be the Head of Chief Digital and Information Office. And he will - he will basically - he will come to the Board and support the Board in making this work. That gets me to the next imperative, which is all about simplification and efficiency. As I said, you know, by bringing operations closer to our client facing teams and the products, we'll break down the barriers to collaborate and be more effective there, we’ll simplify decision-making, we’ll allow budgets to be planned in an integrated manner with the business areas. So in that way, it's very much in alignment with our fourth imperative here, which is simplification, but also efficiency. This is where we'll streamline and standardize so that we can reinvest in our future, with about $1 billion of cost savings per year by 2023. How we will do that? First, we'll take a closer look at the way our business has been set up. We need to rethink our governance, and the organizational structure to see how we best support some of the plans for the future. And how can we ensure that our employees can spend more time with our clients and less time internally with some of the - some of the processes that we have in place. And second, we'll have to optimize our processes and everything we do aiming to deliver a seamless client experience. So that we can truly fulfill the promise that I was just talking about, and we'll have to do this front to back, starting with the client understanding, into the product area, into the operational area, into technology, and creating these agile team - agile teams to improve continuously with small steps. Now, the third area of this imperative is all about the discipline that we need in order to ensure that if we have too many policies that we can join policies, and that we can reduce some of the bureaucracy that comes with having many policies or legal entities, if we don't use legal entities anymore, or we can actually do the same activity from another legal entity, can we reduce the legal entities. It's also about the discipline about cleaning up the product shelf, if products are not in use anymore, or we don't have scaling a specific product anymore or it is a product that is subject to new compliance requirements, then we better migrate clients to a next best offering, reducing the number of products and actually with that also reducing our legacy and with that reducing compliance risk as well. It's all about the discipline of that as well. Now the last one as I said, is all about culture. And we have a very strong culture here at UBS, that is very, very omnipresent. But we can build on that strong culture. And as I said, we are moving the business aligned operations to the divisions so that we can actually build these product capabilities, but its product capabilities should be available for each and every client segment. So we have to be more client-centric, independent of the divisional structures. And we're also looking at the KPIs in order to support that. We have to be faster to adapt, as I said, I was already talking about agile, so I covered that - most of that, be more idea-oriented and embrace disruption. And although we already have a strong, experienced, diligent and committed risk team, risk in the end has to come from all employees as risk managers. And therefore we have to be vigilant about the risks. The risks that are at the horizon, that can be spotted in societal trends, that can be spotted in regulatory trends. But making sure that we're ahead of these trends, and that we already adapt and adjust in order to reflect some of that coming at us. Another area where we have to be more risk awareness, in changing things, making sure that we do realize that with every change there is a bit of an increase in risk. Make the analysis and accept the mitigants before you actually make the change, making sure that we guard our control environment while we change. And as a third one, and it has proven this really well again in this - in this first quarter, is a part of our risk focus is and will be maintaining the balance sheet for all seasons so that our service to our clients is not interrupted by events. That's important. Now, to close all of this, I'll remind you, you know the purpose. That's our true north star, it will drive future deliverables. And you can see, and you will see that we'll manage consistently after that purpose. We're deepening our client relationships, we'll grow them, we're investing in attractive growth markets and focusing on those pools of wealth that are already large for skill, but they're also growing too fast as in the market, in the world, and also the underlying trends. We'll focus on leveling up technology. We'll focus on becoming more efficient, improving operating leverage, and we'll enhance our strong culture, as well as our accountability. And we remain committed to deliver to you. Now, I do realize that, you know, this is a strategic framework with a purpose of vision to client promise and five imperatives. And that you may still have questions as to what do you do about this and do about that. And I can tell you that, with the strong momentum that we have, and with the focus that we want to keep on our clients, we are not changing everything at the same time. But we are developing plans for other areas as well. And even when these plans are finalized, we will come to you to update you on it. And with our 2021 full year results, we’ll provide a strategic update, including the financial targets. Thank you for this. And let's open the floor for questions.