Jim Peck
Analyst · Barclays. Please go ahead
Thanks Aaron. Before I dive into our quarterly results, I want to spend a few minutes on the cyber attack announced by one of our competitors during the third quarter. First, we can confirm that we did not experience a similar cyber attack to Equifax. The moment we heard the news after market closed of September 7, we activated our data incident response plan and followed our standard process to identify and address organizational implications. We focused on supporting consumers and confirming the effectiveness of our own security program. We immediately conducted a thorough global review of our systems and found no evidence of a cyber intrusion like the ones suffered by Equifax. Clearly data security is an absolute top priority for TransUnion. We have consistently invested in it and built a culture around mitigating this risk. We have a multi-layered security framework approach to mitigate the risk of any single point of failure. This framework covers three major areas of focus: prevent, detect and respond. Our information security program also includes robust policies, employee training, expert staff and the latest technology, all back-stopped by support and oversight from our Board of Directors and executive management. In fact in recent years, and in response to a growing number of cyber threats each year, our Information Security Team has grown fourfold and our budget has tripled. We expect to continue to invest in information security and personnel as appropriate to best mitigate this risk. In addition to our own team, we regularly use multiple independent third parties to assess and measure the effectiveness of key elements in our security program. Additionally our security program includes experts to analyze and assess each critical element of the program and our continually working to insure that we do everything we can to mitigate this risk. In addition to security experts, because we are a third party service provider to companies subject to the Gramm-Leach-Bliley Safeguards Rule is routine for our commercial clients, including the largest financial instaurations in the United States to audit our entire security program. Finally our in-house cyber threat intelligent and internal investigation teams are staffed with experts who have backgrounds in law enforcement, government and the military. Results from our threat assessments are used to continually change and improve our prevention and detection processes and tools. We have also maintained a sharp focus on helping consumes navigate a difficult situation. To that end, we immediately made investments and expanding our Call Center hours and operators along with additional bandwidth and our consumer website to accommodate the massive increase in enquiries. I want to take this opportunity to thank all of our employees for quickly rising to this challenge and putting consumers first. While we did experience incremental cost to make these accommodations, they were the absolute correct actions and as I will discuss in a minute, we were still able to deliver a very strong quarter. Looking forward, we continue to have constructive dialog with politicians on both sides of the isle along with various regulators. At the end of the day we are working towards an outcome that empowers consumers, while reflecting the value that information providers like TransUnion offer to both lenders and consumers in facilitating strong economic growth through our vibrant lending environment. The cyber security remains the single greatest risk to our business and we will stay focused on talking all appropriate measures to mitigate it. With that, let me turn back to our very strong quarterly performance. We saw double digit revenue, adjusted EBITDA, and adjusted EPS growth as well as almost 100 basis points of adjusted EBITDA margin expansion. As we’ve experienced for several years, the growth is coming from a variety of diversified sources. This gives us greater conviction and a long term durability of our growth trajectory. We saw strength in core financial services business across our new verticals in our international markets and in consumer interaction. On top of that, since our last earnings call in late July, we completed two strategic acquisitions that I will discuss in a moment. As we entered the final quarter of 2017 and we are on track to deliver another outstanding year and we are well positioned for a strong 2018 and beyond. Underpinning this confidence is a series of five focused highly impactful strategies that provide the engine for our current and long term growth. Let’s start with how we are driving growth through innovations. We talked to you in the past about some of our key innovations like CreditVision, Prama and Fraud Solutions and how they are diving growth across the economy. Today I want to talk to you about our Specialized Risk Group or SRG, which leverages public record and other non-credit related data to provide valuable solutions for customers and everyone of our verticals. SRG is the outcome of a vision we had in 2013 and we bought a company called TLO out of bankruptcy. TLO gave us two critical capabilities; the first is data aggregation of both public records and third party data sources. The second is the ability to elegantly fuse or link all of this data. The outcome is to consistently link information about an individual to the right person across many desperate data sets. For instance I suspect there are many Jim Peck’s out there, but we want to be as sure as possible that when data is linked to my core information, that it’s all the right data that pertains to the right Jim Peck. This capability has brought applicability across our end markets and brings significant value to our customers. Let’s take what we do in financial services, as well as in diversified markets like Retail and Telco is a good example of what we can do. Of course we provide credit related products for marketing and risk assessment, but SRG allows us to do three additional things. First SRG data is a part of what powers our Fraud Solutions that I detailed last quarter. In fact, the data from SRG allowed our fraud team to in source some of the key demographic data that they use for identification. Second, we help our customers with data hygiene. In other words we monitor important information about their customers like changes in contact information, name and location. Third, if a borrower defaults on their loan, we help our customers with important information to help them stay compliant with collections laws, starting with a deter circumstances like military deployment or whether they are deceased or in bankruptcy that would preclude the collections activity. If they then move to collect, we provide accurate contact information to enable a more efficient process. We do this both for when the original lender is collecting on their own debt and for third party collections firm seeking to collect on someone else is debt. In insurance SRG works with claims adjusters who use our product to investigate potentially fraudulent claims by looking at the parties and assets involved in a car accident for example. And in our government vertical there are a number of use cases across federal, state and local agencies. For instance, local and state law enforcement use SRG data to identify and track down possible witnesses and/or suspects in criminal cases. At the federal level there is a growing demand for insider threat monitoring, which may involve helping to research and get someone in a sensitive government position. We also help various agencies with entailment and tax fraud. These are just a few of the many applications of this cutting edge technology. But I will emphasize that we leverage this capability in some passion across every one of our verticals in USIS. In longer term we have the opportunity to replicate this capability in some of our international markets. SRG is an outstanding compliment to the credit driven parts of our business and gives us the unique customer solution that is driving rapid growth for TransUnion. The acquisition of eBureau this month is another great example of adding a foundational capability that can be leveraged broadly across our business. eBureau has one of the fastest model development and deployment capabilities in the market. We have always been able to produce custom models for our customers to appropriately meet their unique needs; however, the current industry standard processes lengthy. eBureau is able to efficiently produce highly predictive models in a few days, where traditionally the process could take several months. Combined with TransUnion’s extensive data assets we can now offer an unparallel custom modeling capability. Today eBureau’s primary market is transactional fraud identification, which fits nicely with our suite of fraud and ID products IDVision. As we discussed on last quarter’s call, the set of offerings brings together robust data assets with advanced analytics that link, interpret and analyze information to discover anomalies and patent the risk. Businesses receive actionable alerts and instantly delivered fraud risk course so they can make timely decisions. As a result, customers across various industries, including financial services, retail, Telco Insurance and Healthcare can identify more good consumers and enable secure confident and convenient authentication. Additionally, they can detect more fraud patterns at origination, during transactions and by monitoring portfolios. The beauty of eBureau is our ability to apply its unique capability more broadly. We will be able to offer smaller customers the opportunity to design models that suit their needs instead of buying off the shelf products. We will also bring eBureau’s rapid model development to our financial services customers of all sizes and customize it to their unique needs. eBureau also has a meaningful business building custom models for their collections market where TransUnion also plays. eBureau’s model are used for scoring and prioritizing collections activities to achieve the highest recovery rates. We see a natural attractive combination with the work we are already doing in collections that leverages credit and public records data as I discussed earlier. And over time as this capability is data agnostic, we can roll it out to our international markets. The final point of leverage is the opportunity to apply rapid modeling to our cutting edge analytic platform Prama. As a reminder, Prama puts the power of TransUnion’s data sets and analytics capability into the hands of our customers. Prama is a highly sophisticated suite of products for accessing and analyzing any of the immense amounts of our diverse data and can also efficiently ingest data from third parties. To that end, we can build modules for different end markets and in different geographies, leveraging promise capability as a means of accessing and delivering the end product to our clients. We have always anticipated that Prama will ultimately expand beyond just analytics. The next step is to take the output from the deep analytics available on Prama and apply these seamlessly to our customers underwriting. That evolution is accelerated with the acquisition of eBureau. To round out this section on innovation, let me provide you with an update on our industry leading trend of data products, CreditVision and CreditVision Link. At the heart of both products is the ability to better understand consumers, making lending decisions more relevant, timely and risk appropriate. As a reminder TransUnion is the only product in the market that utilizes 30 months of trended data to improve risk and marketing decisions across all types of lending products. Beyond that, we are the only product that incorporates valuable alternative data to provide enriched scores that greatly expand the potential consumer lending pool. We have deep penetration in the mortgage space as a result of Fannie Mae’s decision to incorporate trended data in their underwriting platform. Similarly, we have driven the adoption in more than 90% of our FinTech customers and they continue to expand the use of trended data as they see value across their business. We continue to see accelerating uptick with the auto lenders. In fact, in the case of a very large customer, they increased approval rates for near time borrowers from 14% to 42% by switching to trended data. This resulted in a 13% increase in net portfolio bookings, no material change in risk. And finally, we continue to see solid usage in credit card marketing with a good line of site to more opportunity in the future for this business. Taking together our trended products make a significant difference for our customs and they also increase consumer’s ability to access credit. Credit vision allows our customers to reliably score 26 million U.S. consumers who otherwise would have no credit score. With no score consumer seeing credit often face denied access or significantly more expensive terms. Similarly, our products moved 23 million Americans into super prime credit scores, allowing them to receive more favorable lending terms. The ability to reduce risk, increase predictive outcomes and reach more consumers makes these products and credit valuable to both borrowers and lenders. At the same time consumers can benefit from greater financial inclusion and lower cost credit. And as a reminder, this is not just a U.S. phenomena. CreditVision is having a similar impact in Canada and Hong Kong where it has been in market for several years. We have launched in India and Colombia this year already with South African to come soon and we would expect similar results over time. I’d talk about a number of innovations today that are at varying stages of maturity, which gives us great conviction in the short and long term health of our innovation pipeline. The second strategy I want to discuss is our expansion into new vertical markets which have largely been growing revenue at solid double digit rates and should continue to do so for the foreseeable future. During the third quarter we acquired Datalink Services, which gives us the ability to sell motor vehicle reports or MVR’s in all 50 states. In our insurance vertical we helped our customers improve risk assessment, including policy pricing, underwriting decisions and potential fraud, as well as helping them gain valuable consumer insights for marketing purposes. The addition of MVR rounds out what is now the most complete driving record solution in the market. Prior to this acquisition our driver’s product was an attractive, effective, prescreening tool to determine if the underwriting needed to pull much more costly MVR. If they needed to purchase the MVR though, they had to do so with one of our competitors. Datalink resolves this issue and we can now provide both complement products together in a single offering. The initial feedback from customers has been extremely positive. They recognize the efficiency and benefits of having a single powerful bundle solution to help them assess risk, identity, driver’s license status and violation history. Over time, through these combinations we will offer additional data linking analytics and decision logic to further enhance the solutions efficacy. While this helps our commercial customers, offering an integrated workflow solution also benefits consumers. Insurers who use our suite of products will have an improved ability to provide bindable or near bindable quotes and not risk frustrating consumers with what is referred to as rate migration. That occurs when the rate that is initially quoted very significantly from when the policy is actually issued. By using our products, insurers can actually assess risk much earlier in the application or under any process compared to traditional methods. Datalink is another in a long line of highly successful acquisitions that have bolstered the growth product file of our vertical markets. In recent years Auditz and RTech in healthcare, drivers history and insurance, and as I discussed earlier, TLO across all our verticals has helped each propel our business. Growth in international markets, our third strategy also continues to help drive our business and has brought valuable diversification to our portfolio. In the recent quarters we discussed a number of our key markets, including Canada, India and Columbia. In each case I touched on how we are able to leverage innovation capabilities, verticals and technologies across our global footprint. Given how important this Lift and Shift Strategy is to our business today and over the long term, I want to spend a few minutes on a holistic view of what we’re doing and what it means for TransUnion. Strategically we designed our business to allow for rapid exportation of our best growth opportunities. As we regularly highlighted, we have a global matrix organization including technology, product development and marketing to name a few that supports and enables this capability. While we certainly see growth related to economic development and credit expansion in most if not all of our markets over time, we have the ability to meaningfully accelerate our growth rate. Take CreditVision as perhaps the best example at the moment. Its rollout in Canada and Hong Kong in 2016 play an important role in both markets delivering double digit organic top line growth last year and we look forward to the same good results from this year’s launches that I mentioned earlier. The same can be said of our launch of Prama in Canada in the second quarter. We were able to fully deploy truly cutting edge innovation in to new market using an entirely different dataset in less than a month. The speed and efficacy of each launch has been enhanced by having a global product development team, build the product with a global view from the start. The same goes for having now built a common global technology platform. Then we can run our playbook in various go-to-market dimensions like sales, marketing and pricing. Without this backbone Life and Shift doesn’t work quite so well. We’re doing the same thing with our new verticals. In Canada we have a solid growing insurance vertical that continues to layer on incremental offerings from the U.S. At the same time we’re in the process of building out insurance offerings in India, Columbia and South Africa, and next on the list a nascent but growing government vertical in Canada, with more countries to come in the future. I mentioned our fraud and ID solutions earlier. We are just now taking these capabilities internationally and see significant growth opportunities in the years to come. And finally we mentioned international direct-to-consumer before and it fits the Lift and Shift story as well. Canada already has a robust direct and indirect business built off our industry best credit view platform. We have launched direct-to-consumer offerings in India, South Africa and Hong Kong already and we’re putting a platform in place in Columbia to do the same. In every case I mentioned, we have successfully leveraged unique, powerful assets and capabilities on a global basis. This provides our fast growing international business with substantial incremental growth opportunities for many years to come, and as we develop and enquire more new products and capabilities, we will continue to fill the international pipeline over and over again for the long term. Moving from International to Consumer Interactive, we had the opportunity to drive solid growth through new partners, verticals and geographies. The last couple of quarters we had talked about the Chase credit journey. I am pleased to say that the relationship continues to be productive for both of us as credit journey enrolments are ramping nicely. Capital One is also progressing well with CreditWise, a robust offering that we power to provide credit data access to millions of consumers for free. For the penetrating financial services, it’s just one of the ways we look to extend our leadership position in the indirect channel, but we’re first to recognize the significant growth opportunity. In Canada, CreditKarma continues to gain good traction and recently added credit monitoring to their free offering. The service monitors the consumers changing new credit report and notifies the consumer of any significant changes, which can help alert consumers of possible fraudulent activity. I am also pleased to announce that we recently signed a strategic partnership agreement with Intuit. They have leveraged TransUnion’s credit data to provide Mint and Turbo users access to their credit information free of charge. Through this offering, users can benefit from a view of their credit profile which includes the credit score and report, credit monitoring and alerts to help them protect their identity, as well as education tools like Score Simulators. TransUnion and Intuit are committed to improving consumer’s financial lives and we are excited about this multi year growth opportunity. All of these strategic partnerships leverage CreditView, our market leading solution that empowers organizations with credit data and tools that allow them to connect and engage with consumers with value visibility to their credit profile, and seek access to products and services that improve their financial lives, along with their customizable technology platform and flexible and collaborative partnership models to meet a wide range of customer needs. Given the discussion recently about freezing and locking consumer’s credit, there’s one final point that I want to make in this section. Since last year we have had a free credit lock product called TrueIdentity available online to all consumers. It allows them to easily lock and unlock their credit online or using an app, all at no cost. The final strategy is leveraging out our global operational excellence. Previously we highlighted our technology investments and our ability to globally leverage our data assets. Today I want to discuss our global research and consulting capability. This group focuses on engaging with customers at a sophisticated level to explore and understand the emerging trends affecting the markets that they serve. As part of our partnership with our customers, we provide deep insights into the market dynamic, both risks and opportunities based on our extensive data and industry knowledge. The over achieving market prospects we provide form a valuable component for our customers setting effective strategies. These conversations are important for them to better service their customers by understanding the environment in which they do business and the force it’s acting upon their customer base. For consumers who have common fundamental needs that are satisfied by our robust credit economy, we are enabling financial institutions around the world to offer the right products and services to improve their lives, and for us these efforts help us keep our fingers on the pulse of our markets, stay close to our customers and more quickly identify how and where we can help them navigate a dynamic environment; all are giving them the ability to share their interests and concerns directly with us. In the U.S. and Canada we have highly developed research and consulting capabilities and extensive customer interactions. In Columbia, Hong Kong, India and South Africa we have active and growing research and consulting functions that will mimic what we’ve done in the U.S. over time. We engage our clients in the market through our own summit seminars and advisory boards through speaking engagements at third part conferences and by publishing fundamental research in industry journals and via mass media outlets. We also publish in-house research reports and educational materials for our sales force that increase their knowledge of market trends and empower client engagements. Let me walk you through a couple of examples of how we’re creating value for our customers through these efforts. In the price of oil plunge a few years ago we looked at the economic impact on certain Canadian provinces that are particularly reliant on oil extraction. We were able to draw the connection between oil price movements and consumer credit delinquencies and make predictions for our customers regarding credit performance that were proven out in subsequent months. This allowed them to begin to address changing consumer conditions before the consumer felt the full effect. As the impact of lower price also affected the U.S., we were able to quickly replicate this work looking at states with large oil related economies like Texas and North Dakota. Again, we were able to share insights around the risks and opportunities of this situation with our customers so they can plan accordingly. Another way we leveraged our broad view of the industry is by looking across the consumer wallet. In other words, how do trends in one lending product impact others. For example, when home prices rise, home equity increases and we know that more consumers will borrow against that equity through home equity lines of credit. Our research helps us to see this dynamic and caused a headwind in both auto lending and credit card utilization. The HELOC typically carry low interest rates relative to other products, offer large lines in tax deductable interest. We found that consumers will use this equity in their homes to finance purchases they would otherwise pay using a credit card or auto loan. As lenders use this information to offer more timely and appropriate offers, consumers benefit from more efficient lower cost credit products. Being able to demonstrate these trends for our customers creates real value for them and makes our relationship stickier. The ability to be more both market specific and global at the same time is a unique capability that we developed and continue to build upon in order to enable sales and to build customer relationships. That wraps up my look at our five gross strategies. Now I’ll turn the time over to Todd to walk you through the financials. Todd.