Thomas Glocer
Analyst · Goldman Sachs
Sure, Brian. Tom, I'll take that one. There's a short answer to this which is we're just not doing well enough in investment management right now. I'll come to the Eikon bit in a second, but from my point of view, one of the nice things about having a real handle across our various businesses and geographies are that we've got some really good businesses, including good businesses in markets like enterprise, like Commodities & Energy, et cetera. And within then I&A group, our corporate's business, our investment banking product is excellent. But Investment Management is a competitive gap for us right now. Eikon first release came out in the fall and I use, I think you use as well, it's a great product, was never intended out of the box to be the sort of, specific fit for purpose of workflow portfolio manager or buy sider. It is more, in its first instance, more of the treasury S & T world that and I think you begin to see the positive effects in our S & T numbers. Now good news is, we're not just sitting around in I&A. Devin Wenig has a really good plan around it, focused on it. So during the course of 2011, what you'll see is a rolling series of content and functionality additions through the year, and that's the benefit of having the Eikon platform, which means we don't have to do these large, big bang releases and go to every site. Number two, he's already put through a comprehensive reorganization of our frontline, which is intended to, in essence, increase the specialization so that really, buy side, knowledgeable sales folks and trainers are in those institutions. And that occurred October into November. And then there are a series of other sort of tactical plans in place. It seems to beginning to bear fruit. I think Bob may have mentioned that the sales picture in Investment Management is slowly begun to improve. But I want to be really straight about this. This is not going to be an overnight, January, suddenly an overwhelming competitive advantage has occurred. This is probably our weakest unit right now, and it's getting a lot of attention. But I'm confident that we can fix it and strategically, we think it's an important place for us to play. Otherwise, we wouldn't be investing in it.