Thank you for standing by. My name is Jeannie, and I will be your conference operator today. At this time, I would like to welcome everyone to the Thryv Fourth Quarter and Full Year 2024 Earnings Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. [Operator Instructions] Thank you. I would now like to turn the call over to Cameron Lessard, Head of IR. Please go ahead.

Good morning, and thank you for joining us for Thryv's fourth quarter earnings conference call. With me today are Joe Walsh, Chairman and Chief Executive Officer; and Paul Rouse, Chief Financial Officer. During this call, we will make forward-looking statements that are subject to various risks and uncertainties. Actual results may differ materially from these statements. A discussion of these risks and uncertainties are included in our earnings release and SEC filings. Today's presentation will also include non-GAAP financial measures, which should be considered in addition to, but not as a substitute for our GAAP results. Reconciliation of these measures can be found in our earnings release. This quarter marks our first time reporting SaaS results inclusive of Keap software following our acquisition on October 31, 2024. With only two months of Keap's revenue reflected, we are focused on executing our integration plan and realizing the synergies we outlined at Analyst Day. To note, for 2025, total SaaS revenue will reflect the combined performance of Thryv and Keap. We will only specify Thryv SaaS when isolating Thryv's performance. This reporting approach aligns with our long-term vision of a unified SaaS-platform ensures investors have full visibility into our growth trajectory. For deeper insight into our future strategy, we encourage investors to review our December 3 Analyst Day materials. The presentation details our road map, including the planned exit for marketing services in 2028, Keap's role in accelerating SaaS adoption, expected synergies with the acquisition, product innovation and our updated medium-term outlook. With that, I'll turn the call over to Joe Walsh, Chairman and CEO. Joe?

Thank you, Cameron, and good morning, everyone. On today's call, I will highlight our fourth quarter results, key trends as well as progress in our SaaS transformation. I will provide an update on our recent Keap acquisition, and then our CFO, Paul Rouse, will take you through some of the financial numbers. Thryv finished the year with strong momentum, beating the top and bottom line guidance for our SaaS business. For the quarter, total SaaS reported year-over-year revenue growth was 41% and normalizing for the effect of the Keap acquisition, Thryv SaaS revenue growth was 23%. For the full year 2024, Thryv SaaS year-over-year revenue growth was 25%. Total SaaS revenue is now officially well over 50%, a milestone for our transformative business. Subscribers in our Thryv SaaS business grew 50% year-over-year to 99,000. Including Keap in the subscriber base takes us to 114,000. SaaS adjusted gross margin increased to 76% for the fourth quarter. Our quarterly SaaS EBITDA of $17 million beat guidance by over $5 million, continuing to demonstrate our focus on building a profitable, growing SaaS software company. SaaS obtained Rule of 40 milestone for the second quarter in a row. Net revenue retention was 98%. As we've said, our target is 100%, and we'll be a couple of points plus or minus that. Sometimes it will be 101% or 102% and sometimes it will be 98% or 99%, but we'll be right around 100% is what we expect going forward. The number of clients using two or more paid SaaS products increased by over 4,000 year-over-year, now representing 16% of our client base. This is a key metric as it demonstrates growing engagement and the increasing value clients are deriving from our platform. Now we've broadened the definition beyond just paid centers, which is 12% to…

Thanks, Joe. Let's begin with SaaS. Total SaaS reported revenue was $104.3 million in the fourth quarter and above guidance, representing an increase of 41% year-over-year and up 20% sequentially. Full year SaaS reported revenue grew 30% year-over-year to $343.5 million. Excluding Keap, Thryv SaaS business grew 23% year-over-year in the fourth quarter and 25% year-over-year for the full year. Breaking this down, our Thryv SaaS revenue was $90.9 million in the quarter, landing within our guidance range and growing 23% year-over-year. The Keap acquisition contributed $13.4 million in revenue in November and December 2024, surpassing our guidance range of $11 million to $12 million. For the full year, our total SaaS revenue grew 30% to reach $343.5 million. Excluding Keap, our Thryv SaaS business achieved 25% year-over-year growth. Our total SaaS adjusted gross margin has shown significant growth, increasing by 620 basis points year-over-year and 370 basis points sequentially, reaching 76%. Full year, total SaaS adjusted gross margin expanded to 72%, up from 67% last year, a 540 basis point improvement. Importantly, our total SaaS adjusted gross profits grew 53% year-over-year, outpacing our strong revenue growth. In the fourth quarter, total SaaS adjusted EBITDA increased to $17.3 million, significantly exceeding our guidance range and resulting in an adjusted EBITDA margin of 16.6%. As Joe mentioned earlier, this marks the second consecutive quarter in which our SaaS business has achieved Rule of 40. In the fourth quarter, we delivered strong SaaS subscriber growth, reaching 114,000 subscribers, excluding Keap subscribers of 15,000, this represents a 73% year-over-year increase. Total SaaS ARPU for the fourth quarter was $324, including Keap. Thryv SaaS ARPU was $313, an increase from the previous quarter, while Keap's ARPU was $424 for November and December. Net revenue retention was 98%, demonstrates strong performance and is a significant…

Thank you, Paul. As we look ahead to 2025, I'm happy to share that including Keap, our SaaS business will be 60% of total revenues. That's a big milestone for us. At our Analyst Day recently, we outlined what some of the key inflection points coming up will be. One of them is that in 2026, the majority of our EBITDA will come from SaaS. So that really kind of helps focus us on the fact that we're building a profitable SaaS business. And then in 2027, we anticipate a return to overall top line revenue growth as we continue to build out our platform and gain more and more traction and deliver more and more value for clients. We are proud of the fact that we were recently given an important award as best software by G2. This is a third-party kind of validation of the progress that we're making, and it echoes what we hear from our customers all the time, and that's that our software is easy to use. It is helping them run their business more efficiently, helping them streamline operations and importantly, helping them grow. And so we intend to continue to innovate and improve and expect to win more awards in the future, but that was really good external validation. So as we look now and sort of finish up 2024 and look back on what happened, we're maturing as a software business. Our platform is getting built, not quite done yet, but it's getting built out, getting stronger. And our ability to sell to a little bit larger businesses is coming. That's been one of our goals, a little larger ACV. We think there is a little lower churn there. We've already got low churn, but we think we can do even better as we sell to a little bit larger businesses. We think that, that's worth the investment. And as our platform is being more fully built out, we're really focusing on leaning into the growth side of the business, helping small businesses grow, being an industry-leading marketing and sales platform, helping them to deepen their relationships with their customers. And so our dedicated team, I think, is delivering innovative technology, and I'm confident that we can continue to drive sustainable, profitable growth and maximize shareholder value. So we appreciate your ongoing support, and we look forward to the many opportunities that lie ahead in 2025. With that, operator, we can open the line for questions.

[Operator Instructions] And your first question comes from the line of Jason Kreyer with Craig-Hallum. Please go ahead.

Wonderful. Thank you guys. So look, I know it's early days on the Keap side of things, but just wondering if you could give some early commentary on what the cross-sell process looks like in getting those customers into some of the Thryv centers.

Sure. The acquisition, as you know, was just Halloween. So we just had a couple of months to work on it. So everything is not fully complete, but we do have some cross-sells beginning. The process is underway. And it really goes two ways. It's some of the Keap customers that are coming in through their funnel through their pipeline that come in and learn about the automation, say to the representatives that are working with them, I really want growth. I really want to generate leads. I really want to build my list and that really is a natural conversation to talk to them about Marketing Center, our Thryv products, and so that works well. On the Thryv side, we have – I would say, one of our biggest problems is we generate huge numbers of leads for our small business customers. And some of them just sort of fall on the floor. They don't really get followed up on as well as they should or we'd like them to. And so putting in place a sales pipeline, a funnel, an automated process that continues to follow up with those customers, make sure none of them are lost or missed, I think will add tremendous value to our 100,000 Thryv customers on that side of the house. So our sales organization is excited about that and the sort of the plumbing and the wiring for all that is being put together and the groups are being trained, and that will kick-off and begin to happen as the year plays out. So we've had a couple of early sales already just sort of with the demand was strong and we figured out how to do it. But the broad process will be picking up very soon. And we expect about $5 million of cross-sell back and forth between the customer bases this year. That would be a little bit back weighted just because it takes a minute to get it all set up and going. But there's definitely -- in terms of the depth of demand, our business advisers are really excited to get their hands on it to take the Keap automation into the big broad customer base.

Thanks Joe. Maybe a similar topic. As you are targeting these larger businesses, just curious if there's anything different with that process, if there is any changes in the selling cycles? And then do you have any tangible evidence yet of the ability to cross-sell into that group? Or is that maybe -- is it too early to tell there?

Well, look I want to be clear about this. We are not talking about going to really big companies like 200, 500 employee companies. We are talking about going up from a three-employee business to an eight-employee business. So it is not that different. I would say the biggest difference that we hear when we get into a little bit larger. We have a lot of service-based businesses in our customer base. So the difference here is between a guy with one truck on the road and a guy with five trucks on the road. That's sort of the difference here. And what we find when we get into the kind of 10, 15 employee businesses that we really target and really covet is they are looking for more powerful reporting. Our Thryv software is on the continuum between complicated and really powerful and simple and easy to use. We are closer to simple and easy to use. And so one of the things up until now it has lacked is really powerful reporting. And I can say the same for Keap. Keap tools work really well, but they don't have as powerful reporting as a lot of their customers would like. So the reporting center, which we rolled out recently, is a big answer to that and will meaningfully improve client satisfaction for the larger, more complex businesses that are in our current customer base. And as we talk to customers in the future that have 15 or 18 employees, they are a little bit bigger, they have a manager, they have some management people that don't -- that aren't just out there putting the roofs on or whatever. They'll be able to look at reports and use reports to run their company, to run the software in a way that we think will make us much more attractive to those little bit bigger businesses. That was, I guess, a shortcoming up until now when we got into bigger businesses, they were giving us the feedback. Look, we're really looking for more reporting than this. So that's part of the reason that we prioritized building Reporting Center and something that the key product development teams are jumping up and down and excited about getting Reporting Center for their offerings as well.

Your next question comes from the line of Scott Berg with Needham. Please go ahead.

Hi everyone. Nice quarter here. I guess a couple of questions for me. Joe, let's talk, I guess, sales in the fourth quarter. You guys obviously had a lot going on with the acquisition and whatnot. But your customer adds or I guess, your net customer adds in the core SaaS business declined a little bit from what we saw in Q2 and Q3. And I know there is a little seasonality in the business there. But did you see anything different there around, I don't know, buying appetites from your customers or how you guys are going to market versus what was really a strong middle part of the year?

Look, Scott, the holidays are always a little soft for us. Our small businesses are -- they almost are on the continuum between enterprise and consumer. They are almost closer to consumer. So they literally go on vacation or have things going on in their lives where it's hard to even pin down. So Thanksgiving through kind of early January, it is just always a little harder for us to be as productive as we'd like with our sales force, to be honest with you. So that's kind of -- that always happens. So in terms of -- if you're trying to ask me kind of about the macro and get a read there, which is what I'm sort of hearing you. I think immediately following the election, I think that there was a sense of -- a positive sense among small businesses that we were going to have a more business-friendly administration and that the climate would be better going forward. And I think that – that is still there, but there's a layer now of concern about tariffs and about potentially inflation and things just feel a little softer to people out there. And so I just think there is some concern just because there's so much going on. It's not negativity really, just a little bit more of a caution than just a pure positive feeling that was there in the immediate two months after the election. So I would say, overall and I've said this to you before, I don't really feel like our results ride on small business sentiment or consumer sentiment at all. It's really down to our own execution. But you guys often ask me about what's the macro, what's the climate. And I would say it's met. It's not bad, but there is just a little bit of extra concern now out there in the environment, and it does not really impact on our results.

Understood. Certainly, I understand the seasonality in your fourth quarter. It is apparent in some of your historical metrics as well. From a follow-up, Paul, the Keap acquisition outperformed your expectations in Q4 by, I'll call it, $2 million round number roughly, yet you maintained the fiscal '25 contribution from that business. I guess what drove the upside in the two months that you had it? And then is there any follow-through on that and how we should think about maybe upside opportunity for that Keap segment here in fiscal '25?

Yes. We were a bit conservative in estimate. We just got the business, and we wanted to make sure we delivered. So it was conservatism that led to that overperformance. I think we're going to stay with our -- because integrating businesses are hard. And for caution, we're going to stick with our estimates that we gave at the Analyst Day between $75 million to $78 million for the year from the Keap business. We think that's the right number to go with right now.

Excellent. Thanks for taking my questions.

Thanks, Scott.

Your next question comes from the line of Arjun Bhatia with William Blair. Please go ahead.

Thanks for taking my question. This is Linda Lee here for Arjun. First question is, what are the feedback from customers who have experienced a cross-sell between Thryv and Keap? And what are you learning from those customer conversations so far?

So it's very early days. We are only really just getting that process started. I mentioned earlier, some of the Keap leads, if you will, people coming into Keap, are trying to figure out how to grow their business. And Keap's offering is really kind of the second step in growth. You need to have a list. You need to have customers that you can then nurture and put through Keap's automation processes. Keap doesn't -- isn't really advertising and really won't kind of go generate that list or generate leads for you. And so Thryv's Marketing Center is actually designed to do that and is really helpful in doing that. So that's been really cool for them. They've been able to capture some leads, which otherwise would have just been gone away before. And so we've had great feedback there. And I think as they get some success with winning new business and building up their list, they will naturally be able to add the automation to nurture and manage their sales pipeline. So it's kind of a hand-in-glove perfect scenario. On the Thryv side of the house, we are already bringing them leads. We're already building their list and all that. And so we will soon begin to sell the automation to those customers. And another thing it's permitting us to do is customize and build some vertical automation so that we can have a very successful HVAC guy or a very successful roofer help us build automations for their industry that we can then go to thousands of other HVAC or roofing guys and really say, look, this is being used by one of the leaders in your industry. And it's got all the automations designed just the way you would want them for your business. You can, of course, customize them. But this is turnkey and ready to go. And so that is a big piece of what we are doing going forward because while we are a horizontal software, we've had a tremendous amount of success in a lot of verticals and further customizing to those verticals is something that we really were excited about doing. And Keith permits that and lets us do that in a really big hurry. So that's something that I can tell you, our sales organization is really excited about getting those customized automations to take to their clients and feel like there'll be a very strong appetite for them.

And kind of moving broadly, any changes to the go-to-market to achieve the goal of returning overall business growth by 2027?

Yes. I mean the acquisition of Keap added a really significant partner channel. We have 1,000 partners in that partner channel. And we had a small partner effort within Thryv, but we were honestly not that great at it. And buying a proven 2-decade old really well-oiled, well-running partner channel is a meaningful adder for us to enhance our sales channel to the more sophisticated kind of businesses that acquire their software through partners. The other piece it does is it really amplifies our international efforts into markets that we don't currently have a footprint. And so yes, I do think that that's a big amplifier of our sales efforts and will contribute mightily by 2027 to the overall top line growth that we anticipate getting back to.

Awesome, thanks Joe.

Thank you.

Your next question comes from the line of Daniel Moore with CJS Securities. Please go ahead.

Good morning, I appreciate the color. Thanks for taking the questions again. I guess two quick ones. One, you reiterated it in the slide deck, and great to see the lines, so to speak, cross on revenue and SaaS making up the majority of revenue now. Just update us on your confidence and maybe any greater specificity in terms of when you expect the lines to cross on EBITDA. Just wondering whether you still feel like fiscal '25 will mark roughly the bottom for EBITDA and when we start to think about overall growth there?

Sure. In our investor deck, there is that, I think, great slide that shows the sort of inflection point. We're anticipating that the majority of our EBITDA, source of EBITDA in '26 will be coming from the SaaS business. So it will actually take the baton and it's not like marketing services still won't be making a whole lot of money, it will, but SaaS will actually eclipse it. And then the following year in 2027, we believe that now that much bigger SaaS business will be able to deliver overall top line growth for the business even as marketing services continues to decline rapidly. So that's sort of how we see it playing out. As far as trying to parse it all the way down to like what quarter that happens or whatever, I think that would be a little too clever for us to try to do right now. We do have models as we are looking at them, and we think about it, but I'm not sure that would be appropriate for me to go there and take it down tighter than that.

Understood. And then maybe just speak to the cadence of the launch of additional centers over the next, say, one years to two years? Or is the focus more on integrating and capturing revenue synergies from Keap?

Yes. We have already sort of preannounced at our Analyst Day what the next center is, it is Workforce Center. We have had a demand there for time tracking and paying of employees and contractors. And that's something that we've been building for a couple of years and actually have it in sort of alpha-level now. And so we are confident that, that will come out this year. Probably won't add any revenue this year, probably the revenue adds come the year after. As far as additional centers going into '26 and '27, we have stopped short of promising any further centers. Now that doesn't mean we won't add any. But what we are going to be really focused on is making it all really work well together, making sure the platform of tools that we have is interoperable with other things in the market. And in the case of Keith coming in that it still keeps smooth working between everything. The UIs are integrated. Everything just works well. We are not looking for Frankenstein here. We want a really easy-to-use platform. One of the things that you are dealing with very small businesses, you have to make it kind of consumer grade. It is got to be really simple and clear. You can't challenge people with hard-to-use tools. So that's going to be really important for us. And we have not promised more centers each year after that. Some of our innovations may come in the form of add-ons or other product offerings that maybe don't rise to the level of being a whole separate center. We had an initial vision for the platform we were trying to build, which Workforce Center puts the big legs on. And now we've got a lot of fill in to do. So I would not guide you that you'll see another massive center coming out each of the next few years, just us continuing to innovate and make everything work better together.

Understood. Appreciate it.

Your last question comes from the line of Zach Cummins with B. Riley Securities. Please go ahead.

Hi, good morning. Thanks for taking my questions. Joe, I wanted to ask about the ARPU and just the core Thryv SaaS business. It was nice to see that sequential uptick from Q3 to Q4. Are we approaching the trough in terms of where you think ARPU will be for that business? I know it can fluctuate just given adding new marketing legacy -- marketing services customers versus layering in additional products. So just curious of how you're thinking about that progression of the ARPU for the core business.

You are right. The number can be noisy and bounce around a little bit based on the conversion activity working with the marketing services folks. So that has been a bit noisy. But I do feel like if I look at the whole of '25, that one of the stories when we look back at the end of it will have been very strong progress on ARPU growth. I think, we spent the last couple of years really building a very big client base, 114,000 whatever clients when you include Keap. And I think what we want to do now and what we're asking our sales organization and our marketing team to do is really spend time with that installed base and make sure that they are engaged with the product, bedded down, using it and that we are meeting more and more of their needs. So they don't have to go elsewhere. They want to do it with us. And so not to be crass, but upselling them, basically working with them to get more products in place. I think one of the slides in the deck talks about the significant progress that we've made so far on adding additional SaaS products to existing customers. I think this year, '25 will be a year where that's a beacon. That's like a big focus within marketing and sales of the company. And so I do expect that will be -- ARPU growth will be probably the big thing for '25.

Got it, got it. And I think you already partially addressed my one follow-up question. But can you speak to just some of the other paid SaaS products that you've crafted and are selling within the base now aside from just paying for additional centers and driving that percentage upward?

Yes. We are trying to kind of fill out the offering with an eye towards helping a small business grow. our background, our legacy since 1886 is linking buyers and sellers together. And we still own and control some of the most -- the biggest and most powerful directory sites around the world, and we have a very large network of directory partners for which we work and we sort of monetize their traffic. And so we are trying to bring all of that to bear to make the phone ring, bring inbound inquiries to our customers. And what we find is that customers will stop and really have a conversation with you if you can help them grow. If you can make their phone ring, if you can bring jobs in, if you can help them get new customers. And so we've been building products to help them do that and reaching back to some of our legacy capabilities, if you will, to do that. One of the things that we added last year was a product we call growth packages. And these growth packages when they go with Marketing Center, so they are an add-on Marketing Center, just light you up and help you bring inbound inquiries in. And they are really working very, very well, both from a results for our customer standpoint, but also from a sales standpoint. I mean our sales force gets it and it's been really great at selling that. And so that's part of why we broadened the definition. Instead of just additional centers, we made additional products because growth packages aren't -- they aren't a full new center. They're more of an add-on to Marketing Center, but they have made a big difference. And I think, are helping us really stake…

Appreciate all the color and congrats on the strong results.

Thank you.

Ladies and gentlemen, that concludes today's call. Thank you all for joining. You may now disconnect.