Ron Rittenmeyer
Analyst · Mizuho Securities. Your line is now live
Thank you, Brendan and good morning to everyone. As stated in our earnings release last evening, we had a very solid quarter across all of our business segments. And importantly, against the numerous specific areas we have targeted for 2019, including physician recruitment, quality metrics, ambulatory acquisitions, marketing, board refreshment and cost improvements. Overall, I am very pleased with our results this quarter and the solid progress we’re making on core initiatives to drive performance improvement. It’s now approaching two years since we started the transformation of the company. During this period, there have been some significant and notable changes starting with the team we have built during this period. Regardless of the process and ideas we bring forward, that sets up the context for change, without a team that has both the capacity and the capability to embrace, refine and execute these changes. Transformation becomes nothing more than an academic exercise. This team fits the profile of changed leadership, embracing accountability, ownership, inquisitiveness and the touch needed to drive sustainable changes to the core business. Tenet is in a much different place than it was two years ago. And while we’re not done, the facts clearly support that we’ve begun to shape the future of the company with a new foundation built on results. We are establishing consistency in execution and delivery of the commitments we make relative to all aspects of the business. We have addressed the variations by building a strong depth in analytical skills, centralizing the team and providing this resource across the enterprise, which in the past was missing. Decisions are now built on an analytical framework and while experience and history do matter, requiring the depth and accuracy of strong analytical support in decision making has made a notable improvement in how we do our work daily. These changes have been reflected in the past trends throughout the last eight quarters. The quarter we are reporting on today continues to change as we have committed to in the past. Within our hospitals, the volume growth we delivered was broad-based with admissions up 3.6% continuing the trend from the last two quarters. We’ve also improved upon so other key operating metrics, including adjusted admissions, which were up 2.8%, surgeries up 0.8% and when we combine this with our USPI facilities in Tenet markets for more realistic and competitive view, surgeries were up 3.2%. Additionally, emergency room visits and outpatient visits also continued to show improvement, while commercial volume continues to trend higher and revenue per adjusted admission and acuity grew as well. Within USPI, our ambulatory business volumes in our surgical and non-surgical facilities were strong, resulted in case growth of just over 5%. We also delivered EBITDA less than NCI growth of more than 17%, excluding Aspen, which everyone knows we divested a year ago. We added five surgical facilities to the ambulatory platform in the third quarter, including forming JVs with three new healthcare partners. Year-to-date, we’ve added a total of five new health system partners and we plan to close on more in the fourth quarter with a pipeline that remains very strong and robust. Looking at the hospital on the ambulatory platform together in the improving growth trends, we believe we’re seeing more of the benefits of the work we’ve been doing to manage our continuum of care. This includes improved access, better coordination between our Tenet Hospital markets and USPI, scheduling improvements in our hospital ORs and continued investment in clinical capacity and technology, and finally, our marketing program of a community built on care. It takes time, diligence and focus across every aspect of the business to make these changes take hold. We realize this requires continued effort to build on every day and we’re committed to doing so. In both our hospitals and USPI facilities, we continue to drive improvements in quality and patient experience. This includes improved trends in HCAHPS, star ratings and to date we have 52% of our acute care facilities receiving a Leapfrog grade of A. We continue to focus on patient safety, infection control, et cetera, making improvements across the entire system. The work on the spin-out of Conifer continues as scheduled. We have a fully engaged team coupled with outside experts with a very detailed work plan and milestones that we closely monitor and review quarterly with the Board. At this point, we’re immersed in the preparation of the filings and assorted details. The recruiting of the CEO is moving along very well and we’re engaged in the first past interviews. I suspect this will take until late in the first quarter as we wrap up that part of the process and account for the end of the year 2019 holidays, normal delays, et cetera, which are inevitable. We remain competent on the schedule already discussed. We see no changes to the schedule at this point. We have nothing more to report beyond these points other than it is underway and on schedule. From a performance standpoint, Conifer delivered EBITDA growth of more than 11% and we’re raising the range of Conifer’s adjusted EBITDA outlook for 2019 by $10 million. Now withstanding the solid EBITDA performance, revenue growth remains a challenge and a key focused area. We recently announced the addition of a new Chief Commercial and Strategy Officer at Conifer, who is a key hire to lead this effort. Jeff Jones, who has 30 years of strategy, operations and revenue cycle experience in the healthcare sector, joined the team last month. Jeff will be restructuring the commercial part of the business and developing a new, stronger sales team. Hiring a new commercial leader is one of the steps we outlined on the conference call in July when we announced our plans to spin-off Conifer. We’re pleased to have Jeff on Board and look forward to working with him and the rest of the Conifer leadership to develop a new sales and marketing plan for the company. Consistent with the 2019 outlook we provided in February, we expect to deliver approximately $2.7 billion of adjusted EBITDA this year. Even though we’ve faced some significant unanticipated headwinds that have totaled more than $50 million to date, including more than $25 million in the third quarter. Those headwinds included Hurricane Dorian, the effects which were very real for some of our team members who had to deal with the aftermath of flooding in their own lives as well as the lives of their families, friends, neighbors and communities. Storm impacted our operations in both Florida and South Carolina as we evacuated locations that were in the path of the storm and canceled procedures. Our caregivers and disaster recovery teams did an outstanding job to protect our patients and facilities and I’m very grateful for their efforts and dedication. We also had a one day labor strike affecting 12 of our hospitals. During that period, our hospitals were fully operational during the strike and we had no diversions, but it did require some additional expenses. Dan will discuss some of these other headwinds and tailwinds that we experienced in the quarter later in the call. We also continue to deepen integration efforts in the terms of the back office functions which we’ve discussed in the past. As I’ve stated, we are consolidating the three headquarter locations into a new building in North Dallas. Teams will start moving into this new space next month and the process will continue in waves into early in the first quarter. The benefit is very clear to all of us as we bring together the talent pool with face to face interactions that always outweigh a long drive or phone call and the ability to capture and create synergies going forward. This is long overdue and we see this as a positive change for all of our colleagues as well as providing significant efficiency and communications and moving into action. Dan will discuss the continued cost savings process and overall I can say we remain on track to exit the year with $200 million in run rate savings, bringing the total cost savings to $450 million in a little more than two years. Part of this comes from our shift to becoming more of a global operation that is more efficiently equipped and staffed 24 hours a day. To that end, we officially opened our Global Business Center in Manila in mid-August and that’s off to a very good start with personnel in place and already functioning. Our transition of certain roles has begun and will continue into and throughout next year. I also want to touch on our continued effort on board refreshment. As part of this commitment, we named the Director to the Board in August. Dr. Nadja West is a retired Lieutenant General in the U.S. army, the 44th Surgeon General of the army and the former Commanding General of the army’s Medical Command. She has also held leadership roles in multiple hospitals during her career. She is a great compliment to our Board and her experience and insights will be invaluable to the team. Ed Kangas and Brenda Gaines will be retired from the Board later this week. They have both had long and distinguished 10 years at Tenet Directors. Tirelessly serving the company and providing pivotal guidance through many periods of significant industry and company transformations. We are very grateful to Ed and Brenda for their leadership and service. They will be missed. As a result of these governance changes, 70% of Tenet Directors, who have joined the board within the last two years. There are just a few other minor things I want to touch on before turning the call over to Dan. Last month, we introduced our new mission and vision and values to our employees underscoring our commitment to truly redefine Tenet’s culture. These changes are very straightforward and they communicate what we really stand for as an organization. We stand for compassion. We stand for quality, integrity, accountability, respect and inclusiveness. These values also support and are closely tied to all the work we are doing under the community built on care marketing program. As I’ve spoken about before, our employees are the ambassadors of our program and our campaign. Our employees, physicians and patients are featured in all of our ads and they have really embraced the message of this campaign better connecting to those in our communities. Our ads are much less digital. We realized many of our communities listen to radios, read papers. And now we need our patients in their environment with a more human touch to them in their communities. I also want to extend our support to the community of Dallas. Just two weeks ago, many of our neighbors, friends and team members suffered tremendous loss from the very destructive tornado. The devastation has been very severe in certain parts of the city and the response by first responders has been excellent. We were fortunate to suffer no damages to our offices, but I know several people had been displaced in their homes and will be for some time. We’re grateful to everyone who’s been working and we will be working to rebuild our community. And finally, I want to take this opportunity to thank Brendan Strong for his years of service as Vice President of Investor Relations. As you know, we made an announcement a few weeks ago that Brendan would be taking a new role as Chief Financial Officer of our Massachusetts market. This is a great opportunity for Brendan to gain operational experience in a large and complicated group of facilities. And his new role is very an important position in a key market for the company. We’re looking forward to his contribution as one of our operational leaders. I also want to take this time to announce the addition of Regina Nethery as Tenet’s Vice President of Investor Relations. Regina was Humana’s Enterprise Vice President of Investor Relations for many years and she is well known to many in this space. We are both excited and fortunate to have someone with our excellent background joining the team and leading the investor relations function. She’ll be on board by mid-November and an official announcement should now be crossing the wire. So with those comments, I’ll now turn it over to Dan to get into some the further details. Dan?