Jane Sun
Analyst · Morgan Stanley. Please proceed
Thank you, James. Good morning, everyone. I would like to start with a quick overview of our performance in the third quarter and update on our operational highlights. First, overall performance on China market, in the third quarter of 2022, China domestic travel industry saw robust recovery following the easing of pandemic situation in June and was driven by the strong travel demand in the summer. Our China domestic hotel bookings outgrow the 2019 level by approximately 20% in July and maintained a positive growth in August. Despite pandemic resurgence since late August, our overall domestic hotel bookings still managed to recover to the 2019 level and domestic hotel revenue increased by 25% year-over-year, while the same-city staycation hotel bookings in this quarter grew around 60% versus 2019, we will also see long-haul hotel bookings rapidly picking up as a result of the easing of COVID rules. Long-haul hotel bookings increased by over 130% sequentially from the previous quarter. Such results reflected the solid demand for long-haul travel and assured our strong performance once the market further opened up. Second, on the global markets, on the other hand, the global market performance continued to improve. Across the APAC, borders are opening and the quarantine measures are being lifted as more and more Asian regions embrace a return to travel, following Japan and Taiwan who opened their doors to travel. Hong Kong also announced the ending of the formal quarantine for international travelers in September. The opening up of East Asia further accelerated the recovery pace in APAC markets after Southeast Asia got a heavy start last year and are already reaping the rewards. On flight performance, overall air ticket bookings on our global platform, has achieved over 100% year-over-year growth, while air ticket bookings in EMEA and American markets continued to show double-digit year-over-year growth. In Asia-Pacific, the growth was stellar at over 400% above the same period in 2021. We expect to see such momentum extend into the fourth quarter and hopefully can surpass the 2019 level by then. For hotel, overall hotel bookings on our global platform has increased by over 45% above 2019 level in the third quarter with domestic hotel bookings in non-China market increased by 300% versus 2019. As the growth in the global market remains robust, we continued to outperform industry in all our major markets, especially in Asia-Pacific region. In the third quarter, our hotel bookings in Indonesia, Malaysia, Hong Kong, Southeast Asia, etcetera all saw triple-digit growth over the 2019 level. These markets have been growing by triple-digits over the previous three consecutive quarters and we anticipate further growth in the Asian market. Now on business line. First of all, for accommodation, with accommodation being the center of every single trip and at the core of our one-stop shopping platform, we continue to invest in strengthening our value proposition to our customers and our hotel partners. In China domestic market, we continue to strengthen our product capability and market efficiencies to increase additional value for our partners and to tighten our relationship in order to differentiate ourselves from the other players. We maintained focus on creating a win-win situation for the parties on the value chain through our TripPLUS program, in which users can enjoy extra benefit and our partner hotels can gain access to our pool of high-quality loyalty customers and create incremental upsides. In Q3, over 50% of our TripPLUS reservations come from high-end hotels. In the lower tier cities, we continued to push forward our co-branded membership programs to expand our customer base. Our domestic brands are also tightening internal collaboration with an aim to attain high user acquisition efficiencies through price competitiveness and a cross-sell from multi-gateway products. On the international front, we continued to delve into intricacies of local markets and remain focused on increasing brand awareness and capturing local user demand as well as strengthening our ties with the local suppliers. Through expansion of coverage, we could leverage our unique and competitive product offerings to gain traction to a large group of audience. Therefore, improving our market penetration, we continue efforts to push forward with localization and the user experience upgrade initiatives, which will in turn help to drive high user engagement and stickiness which will translate into higher level of visit frequencies, spending and user retention. Following the robust recovery of global travel and tourism, our overseas activity business continued to thrive in Q3 with a record high quarterly GMV increasing by 150% year-over-year. Close collaboration with key partners also enable us to build up our competitive advantage in the market. We have been making great progress in a major market across the Asia-Pacific and Transatlantic regions and will copy our experience in the other markets. On user engagement, the areas of the global travelers have evolved over the past 3 years from their travel preference to decision-making process. In the third quarter, we continued to improve our content generation and user engagement capabilities. In September, there were 76% more content being generated by our users when compared to the same period last year. In terms of user engagement, average view duration on our content platform increased year-over-year. Average number of content viewed per user also increased by about 25%. Fourth, corporate responsibility. While seizing every chance to create value for our customers and partners, our mission to pursue the perfect trip for a better world is also guiding us to positively impact society and the world. We care about our communities we operated in. We are committed to engaging with local markets and giving back to the society. According to WTTC’s forecast, the travel and tourism sectors will generate 126 million additional jobs in the coming 10 years from 2022 to 2032, in which 65% will be in the Asia-Pacific region in general and 25% in China, in particular. This aligns with our ambition to help create job opportunities and contribute to the real economy. With corporate responsibility close to our heart, we continue to push forward with our rural revitalization initiatives in China to empower locals to build up a strong tourism and to pursue common prosperity. We currently have 13 Trip.com country retreats in operations across multiple provinces, including Anhui, Henan, Hunan, Jiangxi, Guangxi etcetera. We also established a multiple rural revitalization academies to offer professionals training to the locals. As a continuation of our Project B, which was launched in year 2020 when pandemic took place aimed to revital our global travel and driving consumption amidst the pandemic. We recently launched Project A as an upgrade. B stands for automating up and A stands for reaching a new peak. Project A is launched with strategies to rebuild our brand image and revive consumer confidence by improving our product and service offerings to reunite the industry by sharing knowledge and building industry incubation center and to reestablish the industry’s social and environmental responsibility by pushing forward our last project to promote sustainable travel. In overseas market, we also encourage users to think and act together to practice more sustainable travel. In South Korea, we held traveling campaigns by combining beach jogging and litter picking as part of our World Environment Day focus. We also launched a content campaign in our Singapore, Korea, Hong Kong sites for users to share their eco-friendly experiences. Trip.com was also named a champion for good in Singapore. In conclusion, we are delighted to see the world throwing their door open and moving closer towards normalcy and we are proud of the strong results delivered by our team under such challenging markets. We are glad to see further optimization in China recent COVID policy adjustments, which include largely scrapping the health QR code, dropping PCR tests, shortening quarantine period, allowing patients with no or mild symptoms to quarantine at home and removing circuitry mechanism on inbound flight routes that we will help restore the supply capacities. We believe these new guidelines will largely benefit the recovery of the travel industry. While we may still have to embrace uncertainty from the surge in COVID cases in the short-term, we are confident in the long-term outlook of the industry and opportunities ahead of us. With that, I will now turn the call over to Cindy.