Michael Cairnes
Analyst · B. Riley FBR. Please go ahead
Thank you, Woody. As Woody mentioned, we did not achieve all that we hoped in 2018. However, we were successful in laying the groundwork and making progress on the key initiatives in 2018. I want to add detail on what was accomplished in 2018 that resonated in the resulted and what is in progress and in play for 2019. We strongly believe that as a pragmatic and focused plan to improve our performance while aggressively dressing the macro issues. Our collective plan in merchandising and operations can be summarized in four themes. One, product revitalization and reinvention; two, merchandise margin expansion; three, omnichannel growth, profitability and infrastructure, and four supply chain optimization. I'll start with number one, product revitalization and reinvention. In 2018 as Woody mentioned, we did make assortment improvements in many of the fashion oriented categories; furniture, fragrance, textiles seasonal, gift and floral. Collectively these categories represented positive comp sales. Our biggest lessons [ph] came in wall, frames, and lighting categories. With that context we have taken the following actions. We've reorganized the merchandise organization. This will result in a stronger focus on wall décor as well as in-house design that will improve consistency and design across all categories. The reorganization enables us to lean in on the categories we want to turn around and in support of the new categories producing second half. Table tops, rugs and beddings. It will ducktail into our direct sourcing initiatives, enable us sustain our private brands and ensure success of our new product categories. These important organizational changes were made prior to the beginning of our fiscal year and the teams are up and running. Another key element to support our product initiative is the elevation of quality across the assortment as we create greater alignment with our vendors while raising the bar. We believe that design, price and quality, are bundled together in how the consumer views value. In summary, for product revitalization and reinvention we have built the structure and we are actively getting ahead of the planning cycle to drive key items, address underperforming categories and add new products. I'll now move to the second key initiative, merchandise margin expansion. We spoke about this in 2018 and we did make some progress, though not as much as we wanted. Merchandise margin was essentially flat, while product margin was up 30 basis points. We were successful in putting in place the forecast tools to line up the marketing coupons and merchandise promotions to inform us of the overall margin rate. From there we were able to modulate or tweak our promotions to drive into our forecast. As we move into 2019, we have added analytical muscles to identify the most productive promotions as well as root out the inefficient promotions and take a more aggressive approach in de-stacking our promotional cadence. In addition to the price and promotion work we're making rapid progress in another lever for merchandise margin, direct sourcing. We're using an ancient [ph] model and building our capabilities as an importer of record. We have integrated direct sourcing as part of our process roadmap and begun collaborating with our merchandise team. My prior experience in this space has told me that the hardest part of direct importing is not the sourcing aspect itself, it's the change management with the buying team. I'm really pleased with our merchandising organization in terms of adapting to this new model. Meanwhile we're building our penetration goals. As this gets more definition we'll share those goals with you. Obviously we are starting from a place of virtually zero direct sourcing, therefore the up cycle tension is great. The benefit is not just the costs savings, but the ability to expand our network of factories of high design, high quality, affordable home décor product. To tie up the merchandise margin expansion initiative, we have levers that have moved from concept to early adoption, price and promotion analytical effectiveness and direct sourcing. I'm now going to move to omnichannel growth, profitability and infrastructure. Before I talk about our approach, I'll speak of the current landscape of our e-commerce business. We have three channels of e-commerce. One, pick up in store, either pick up from existing inventory or ship to store, vendor direct fulfillment, and three, direct to consumer where we ship directly to the consumer from our e-commerce fulfillment center. Our overall e-commerce growth in 2018 was 22%. Our goals from a channel perspective are to accelerate growth in BOPUS and vendor direct and drive more profitability out of direct to consumer. Starting with BOPUS, we were able to state it up last year on schedule. In Q4 last year we did over $4 million in BOPUS sales. We started at 250 SKUs and methodically ramped it up. Our goals are to accelerate SKU count and improve the service aspects to achieve growth. We're excited about the potential focus for multiple reasons. It's a service that consumers desire because she gets instant gratification, it drives the full margins and it drives traffic in add-on purchases. Strategically, it allows us to compete against pure e-commerce players. Today we've got over 1000 items of BOPUS which is over 15% of our total e-commerce sales and we'll continue to build on that. Turning to vendor direct. We're excited about our growth in this channel because it is very profitable, allows us to grow assortment without assuming inventory liability and impacting our logistics. That segment grew over 70% last year with over a 100 vendors. To drive this business more aggressively, we're currently scoping a new platform that will enable better scalability of the product management workflow reporting and lead to a more cohesive consumer experience. We'll have this implemented by Q3 of this year. Moving to direct-to-consumer, this is a business where we have revenue and profit upside and opportunity to improve our customer service. Today we fulfill all e-commerce orders with our owned inventory, through one standalone fulfillment center that's based in Jackson Tennessee. We're evaluating our options go get our distribution closer to the customer. Meanwhile we continue to make exciting enhancements to improve the aesthetic and streamline the navigation capability. We are leaning in on mobile improvement as we did a system enhancement that resulted in 60% faster page load speeds for mobile devices. We are pleased with the progress of our digital marketing effort, at the number of followers on social media, Facebook and Instagram combined was up 36% to $1.9 million. Our active, loyalty email database has increased to 4.6 million with solid open encryption rates and our influencer community is expanding. As we bolster our e-commerce capabilities, we are viewing the brick-and-mortar presence and store model that best complements our omnichannel strategy. Stores will remain an important ingredient of our digitally connected future. As such, we can see the next generation concept store and opened our first one last year. In a [indiscernible] presence provides purposeful [ph] navigation, supports omnichannel. It has the potential to attract younger customers. We are very pleased with the sales lift and superb customer feedback. Our goal in 2019 is to refresh our group of existing stores with key elements of the next in-store and measure the lift relative to the capital investment. This is exciting and potentially will add more arrows to our quiver to drive topline sales. In summary, we have a solid and thoughtful omnichannel growth, profitability and infrastructure approach that's rooted in developing a more profitable model that differentiates from the prototypical e-commerce only competition. Number four, supply team optimization. As Kirkland's presents more stores, increasing proximity from one single distribution center along with the macro pressures of rising transportation cost has further burdened product flow and profitability. This is part of the escalating gross profit challenge in 2018 and previous years. In 2018 we accomplished something to mitigate these pressures by relaying out the current DC operations at 20% more capacity, and we improved our [indiscernible] utilization and streamlined our route. We're now putting in place a more permanent and systemic solution that will have material impact. First, we will be standing up at 3PL, which stands for third party logistics, distribution center in Texas by the end of Q3 that will serve approximately 100 stores. This will create significant efficiencies and improve flow. Normally, 3PL bills add additional operating costs until you achieve scale. In our case, we'll see an immediate annualized savings of over $1 million. In addition, we are further expanding our West Coast bypass. The West Coast bypass allows us to drop ship and transport allocated product directly to the West Coast store which bypasses all the transportation costs to and from Jackson. We are very confident in the leadership and the team to make significant strides in supply chain optimization in 2019. To wrap up, in 2018 we made some progress and we laid the groundwork in the four key initiatives that are now in full swing for 2019; product, merchandise margin, omnichannel, supply chain. These initiatives are proven and pragmatic. Our eyes are wide open and acknowledge the environment transfer date [ph] 2019 are headwind for us. The leadership team is hyper focused and we believe the plans can start to improve second half performance in significantly beneficial long-term. I'll now turn it over to Nicole.