John C. Chrystal
Analyst · Raymond James. Your line is now open
Good morning. Thank you, Andres, and thank you everyone for tuning into our earnings call. I'm pleased to be here with you today, and as you know, this is my first earnings call as Interim Chief Executive Officer. We will hear later in the call from Board Chairman, Daniel Cohen, on the progress of the search committee for our next CEO. Also with us is Paul Frenkiel, our Chief Financial Officer, who will address the details of our financial report. As a result of my day to day operating role, I have acquired a unique inside-out perspective on our Company and the dynamics that drive our enterprise. I'm looking forward to sharing more about this experience during this and future calls, the first one to expand upon several items that remain of concern to the marketplace. First and foremost, the Company's wholly-owned FDIC-insured bank closed the year as well capitalized, and begins 2016 with a clear view on advancing core earnings power. We are and expect to remain a leading innovative force in the fast-growing payments space, we enjoy a pole position in the prepaid cards industry, and we are expanding other high-growth, low-risk, asset generating businesses that have performed very well over the past few years. These core businesses provide a positive backdrop and speak to the strengths of our franchise as we manage through recent challenges that have restricted growth, reduced profitability, and been a source of uncertainty. These challenges include our BSA/AML corrective action steps and our discontinued lending operations. We now have good visibility into these sources of uncertainty. They have been substantially compartmentalized, and we have realized tremendous progress. While there is still much to do and despite the enormous and unforeseen expense associated with the BSA/AML lookback transaction review, over the fourth quarter we increased book value and enhanced our earnings capacity. We end the year more than well-capitalized and our core earnings power will emerge as the headwinds abate. I'm excited about the future of the Bank. Despite our growth restrictions, please remember our existing clients are growing at a very fast pace as is the financial technology sector as a whole. Our growth will mirror the growth of this sector. Simply put, we are in the right place at the right time. Every business line has demonstrated positive growth, process streamlining, and compliance improvements. The Bank punches well above its weight, and I expect it will continue to do so. We are also well on our way to becoming the role model for solutions to the challenges we have faced. Over the course of this call, I'd like to discuss our challenges in more detail and then highlight the strong earnings and growth trajectory of our normalized business. I'd also like to highlight the strategic opportunities we are pursuing. With respect to the BSA/AML consent order signed in 2014, the key items we are working through include the finalization of the lookback and upgrading our ongoing monitoring capabilities. Progress on these items will lead to a lifting of the provision of the 2014 consent order that restricts the growth of the Bank's prepaid segment. Specifically, over the course of 2015, we spent more than $41 million on BSA/AML lookback expenses, a significant portion falling in the fourth quarter. Of course this is an area of increased intensive senior management focus. These expenses relate to roughly 1.5 billion transactions covering the 18 month period starting Q1 2013. Based on detailed feedback and week by week projections from the independent third-party performing the review, we believe that the majority of the heavy-lifting on those items is complete, and we anticipate a significant reduction in lookback expenses during the second half of the year. Key of course is that this review is done independently and that the results are robust. A detailed action plan and monitoring process is in place and efficiency and effectiveness have greatly improved. Today, the Bank's ongoing BSA/AML monitoring is exceptionally robust. We have already implemented the majority of our BSA infrastructure, including Actimize, a Bank-wide holistic system for monitoring BSA/AML compliance. We built the infrastructure for and staffed our customer due diligence, we built the infrastructure for and staffed our enhanced due diligence, and we built the infrastructure for, staffed, and fully trained a financial intelligent unit which examines transactions. We will not rest here. We constantly look to enhance the Bank's capabilities to maintain a leading BSA/AML and financial crimes prevention function. I, our Board of Directors, and the entirety of the senior management team are fully committed to this goal. With respect to compliance, the Bank is intensely focused on improvement. In December, the bank consented to an amended order related to compliance, which included a civil monetary penalty in the amount of $3 million. This fine was principally related to alleged violations of Section 5 of the FTC Act. The Bank did not admit or deny liability but agreed to settle the matter to avoid additional litigation. The fine was primarily related to the actions of several third parties, some of whom are no longer our customers. We've reorganized the department, tripled staff, and have increased our focus on preventive compliance. We can and will become best-in-class at compliance management. Discontinued operations continue to be an area of focus where risk remains. Market participants may be heavily discounting its value. No portfolio is without risk. So please understand that the Bank's assessment is not certain. I would like to share a fair amount of detail with you. The Bank discontinued commercial loan operations in the third quarter of 2014. Upon discontinuance, the portfolio consisted of approximately $1.1 billion of commercial loans and almost $100 million of residential loans. The majority of commercial loans were secured by senior lien mortgages and collateralized by commercial real estate located within the Greater Delaware Valley. The Bank's goal is to contain and reduce credit exposure. Loans identified as fully performing were designated for sale and marketed to qualified financial and institutional buyers at a minimum price at par. Loans identified as impaired or nonperforming were designated for workout, restructure, or liquidation in order to maximize recovery and minimize loss. We have reduced our discontinued portfolio from slightly over $1.2 billion to $568 million, net of the mark of roughly $43 million. That reduction reflects loans with a principal balance of $267 million sold to Walnut Street in a private securitization financed by the Bank during the fourth quarter of 2014, and another $329 million of loan sales, repayments, and previously taken marks. The remaining portfolio consists of residential mortgages and commercial loans. The number of borrowers has dropped by over 50% and the credit mark has increased to just over 7% of the remaining $611 million in principal, resulting in the net $568 million of loans on the books. Of the $611 million of principal, residential mortgages totaled roughly $75 million. The payment history of these mortgages is quite good. There is only one loan of less than $550,000 that is in non-accrual and no other loans are more than 90 days past due. However, these residential loans are not easily securitized and the return is good. The weighted average coupon on these loans is roughly 3.8%. We may sell a subset of these loans if the opportunity presents itself but we will not rush to do so. At the present time, they seem very attractive assets. These residential mortgage balances declined by roughly $10 million in 2015. The $611 million total principal for discontinued loans, less the $75 million in residential loans, leaves a $536 million balance of commercial loans. Please note, as mentioned earlier, these loans have roughly $43 million in reserves against them. Roughly 70% or $373 million of the commercial loans fall into 16 large relationships which exceed $10 million each. There is a mark of $29 million against that $373 million and $17 million of this population is in nonperforming status. The $163 million balance of the remaining relationships, all under $10 million, carried the remaining mark of $14 million. $27 million of this population of smaller loans is in nonperforming status. While some of these loans have longer maturities, we believe that the portfolio will decline by roughly one-third per year through prepayments, loan sales, collections and scheduled maturities. By the end of the year, the loans will have a smaller impact on their balance sheet and therefore less risk. As we downsize this portfolio and we move through our BSA/AML situation, we are a bank that has strong earnings potential. Our continuing lending businesses have grown substantially. Contributing to core earnings capacity is an 18% increase in net interest income as our focused areas of lending grew outstanding balances by 44% year-over-year. This growth was led by our security backed lines of credit, SBA lending and our Commercial Fleet Leasing business lines, which grew 37%, 45% and 19% respectively. We see that growth as something that will be reflected in our continuing operations throughout 2016 and beyond. These businesses have performed well for their entire history and will continue to add to net interest margin. Credit quality has been maintained as net charge-offs for the year were less than 5 basis points of average assets and nonperforming loans just 5 basis points of total assets at year-end. Over the past three years, total charge-offs in these business segments have averaged less than $300,000 per year and were even lower last year. Let me highlight just a few of the accomplishments of our continuing operations. In our Payment Solutions Group, we ended 2015 with more than 80 million active cards and approximately $41 billion of gross dollar volume. After normalizing for the Bank's decision to exit a large relationship in 2014, fourth quarter 2014 to fourth quarter 2015 metrics demonstrated 15% growth in gross dollar volume and that compares very favorably to an industry average which I believe is just below 11%. In our Institutional Banking Group, we experienced a 37% year-over-year increase in loan outstandings, ending the year at approximately $576 million. In commercial mortgage-backed securitization, we grew our floating rate CLO portfolio from $40 million in 2014 to $295 million in 2015. Floating rate CLO interest income also increased from $789,000 in 2014 to over $8 million in 2015. In government guaranteed lending, we achieved year-over-year growth of approximately 45% and finished the year ranked 31st in national production volume. In Commercial Fleet Leasing, we achieved approximately 20% year-over-year growth and continued geographic expansion, evidenced by the acquisition of assets of Ellis Brooks Leasing, an existing portfolio based in San Francisco. In the short-term instance, we have accelerated growth and have more than doubled the size of the assets in that location. We continue to look for similar opportunities across the country. As we look to the future, we have an impressive list of targeted operational initiatives well underway. We expect them to be key drivers of double-digit annualized cost efficiency improvements. Over the course of 2015, we made strategic hires of senior operations leaders from top 10 banks. Each of these leaders has come to our organization with proven track records of designing and managing change and back-office transformation. In the third quarter of 2015, we initiated core platform evaluations, including a thorough assessment of present and future functionality, cost effectiveness and technical architecture. We expect resulting platform improvements will boost capacity, simplify processing and lower costs. Entering 2016, we are making great progress toward a new target operating model. This progress includes identifying and prioritizing opportunities in process and supplier consolidation and simplification of call centers. As we continue to manage our businesses and grow book value, we are being strategic about our business mix and our balance sheet use. The disposition of our HSA business was a strategic decision that was accretive to our earnings and capital. While we recorded roughly $33 million gain and boosted future income estimates, we reduced our deposits by over $385 million. Through the sale we should realize on an annual basis approximately $4 million of additional pre-tax earnings. We remain well-capitalized and we plan to exit additional higher cost volatile deposits with limited reinvestment opportunities. While deposit exits may have been partially offset by deposit growth, more exits are planned. These moves will boost capital ratios, reduce costs and help earnings. Finally, I would be remiss if I did not speak to further opportunities that lie ahead of us. These extend well beyond business as usual, which on its own is exciting. First and foremost, we are in a unique position. The Bancorp is both a bank and a premier business process outsource platform. We are not sitting still and plan to leverage this strategic strength. I'd like to share with you the things on my longer-term agenda. First, we need to accelerate government guaranteed lending and SBLOC loan growth in a deliberate, thoughtful manner. This is straightforward, we have the people in place and we have [indiscernible] our ability to execute well. We also have the opportunity to become the leading banking backbone and the catalyst for digital lending. The possibilities are widespread. Our expertise in business process, compliance, BSA/AML monitoring, plus our desire to employ more funds in lending markets makes us an ideal partner for digital lending platforms. We are actively exploring the opportunities in this marketplace. Our leasing business is world-class. Our track record with leasing acquisitions is good and the stability of our funds and the scale of our businesses make this a natural area for expansion and we intend to further pursue opportunities as they arise. Finally, private wealth platforms, especially for the younger generation, are becoming more digital. We will grow with these platforms. The technology-driven algorithmic wealth advisors, all will benefit from seamless connections to banking and lending services and we are well-positioned to capture additional fees and banking opportunities as these platforms grow. We must explore each of these opportunities as we position the Bank for growth. This is very doable for us and I will be focused on each of these opportunities over the coming months. We therefore look forward to a bank that is repositioned in the second half of 2016, has good regulatory relationships and is well-capitalized for returning value to investors. At this point, I'd like to turn the call over to Daniel Cohen to discuss the progress on the search for a permanent Chief Executive Officer. Daniel?