Rong Luo
Chief Financial Officer
Thank you, Zhong Sheng. I think when most people talk about online education, the first thing -- first question kind of their mind is customer acquisition costs. Sometimes this kind of thinking will oversimplify the complexity of online education models. I think in our perspective, number one, online education is still education. They have a lot of advantages in online. For example, they can get rid of the constraints of the time on the education, but they are still education. So I personally, I agree with some of the opinions from the articles recently published in the news channels. Education, actually, we need to follow their over rules, we need to pull the quality services, how to teach the students better, how to make sure they're all kind is better as a first priority. We are now running a business like such as e-commerce, like e-commerce, they can promote their business very quickly by locations, acquire customers is only the first step of the loan process. Right after that, we have a lot of things we need to do. In the end, whether you can teach the students where, whether you can maximum their outcome from their limited time that will tell the differences. So to make sure we can do that, I think we will continue the investment, I think, in maybe four areas. Number one is the content development. Our Peiyou life is providing the localized content. But on the other side, the Xueersi online school is also trying to provide more tailor-made contents and services to the students. We try to understand the students more, and we're mapping the right level of difficulty. The right progress and the reversion of the products to the students, which require more investment over there; and for example, if in custom perspective, previously, all the contents will be 2D products, but in the future will be 3D product. So, all of this necessary investment in content will be our first priority. Secondly, the technology needs to be more and more important. I think because today, we are serving more and more students in our platform. We have serving millions of the normal priced long-term enrollments together with the other maybe millions of the maybe promotion enrollment students here, we offer them affordable price. But which means the more students coming in, but we need to make sure no matter how much they pay they deserve worry quality technology solutions. So we need to continue to invest over here to make sure we have a much stable platform. We can do more interactions and/or broadcasting quality and all of that will be -- continue to be improved. I think all of the technology investments are very important. Number three is we need to continue invest in teachers and teacher systems. I think online education, they have a lot of advantages, but still, it's one way of education. And right before, we have the AI products, maybe in three or five years' time later today's product still is a people-intensive products. For the people-intensive products, the strategy is very important. So we need to make sure we do right training to the teachers and teacher systems. We give them good compensation to make sure and we also encourage all of teachers stance to serve the studs were I think all the necessary investments in the teacher are very necessary. One last point, the marketing is also very important. And frankly speaking, we are an off-line company sometimes people ask me the masses as may compared to the other contrast what's your strengths and what's your weakness? In general, I think our company will be stronger in the teaching. We teach the students, we use the right content to serve the students. We make sure they can have more kind of all kinds come from us. But in marketing side, in the front end, actually compared to other companies who are waiting to bring a lot of money, actually, we are way below. So we are catching a little bit, but still, in our philosophy, we strongly believe the investment in content, technology and teachers will matter in the long run. And the necessary investment in marketing maybe is very important, but we need to make sure, we need to balance all the great turns and investments in this perspective. We cannot sacrifice the lifetime values only for marketing. So we need to have a good balance, be more healthy and controlling investments, the level of investments to make sure that I work I think CAC, in general, yes, is increasing, but we need to separate them in two parts. The online education company can always acquire customers through two kind of channels. Number one, as the non-branding channels, for example, WeChat, maybe [indiscernible] and some other platforms. In these platforms, the CAC is increasing definitely. They will have some maybe fluctuations from time to time in different quarters, but in general, that's increasing. So what we need to do is actually make sure our investments in that channel is in a balanced field, both healthy -- and considering both healthy and market share. But on the other side, it's the branding channels, and we prefer to invest more money on our branding channels. We prefer to invest more money to our current students and parents encourage them to refer the other parents into our platform. If you ask me, we have maybe $100, where you want to put the monies where more than to put the money in our teachers and the parents and the students more than the purely marketing. So I think in the long run, we're always managing the companies in a more balanced view, and we need to pull the -- managing healthy growth in front of the purely numbers. And the coming maybe one or two quarters, sometimes it also have a lot of changes because, for example, the case is in Beijing, if they are doing back to their off line, maybe they're doing good to online, so we have no idea. So we need to -- we as a company, we need to be have more flat able, and we can manage a different kind of surprises on the situation of challenges in front of us. By the end, no matter what we are, both offline educations and online educations, we always pull the managing healthy growth and students and parents in first priority instead of purely marketing.