Rong Luo
Analyst · Sheng Zhong from Morgan Stanley. Please ask your question
Thank you, Sheng Zhong. I think the first quarter margin situations in general as I said before we don’t give very clear guidance about that, but I think Linda has mentioned just now that considering it’s getting easier, that will both impact our top line and bottom line. And secondly, I think your questions maybe more about our online strategies, especially for online school in the coming years. I try to really answer your questions from four different dimensions. In the first one product, last year, we probably can see that very good test of very first year we start to boost our online business. The revenue growth and the enrollment growth are both triple digit, which looks good. But in the reality, actually, the product is [indiscernible]. We don’t make good enough progress in the product perspective. So, I think that’s why even in previous quarters, so back to focus alone product itself. For example, we should not only have a product and cost [indiscernible], but we also need to leverage the power of technology to make sure some process can be automatically entered. Parent then can reduce the cost structure, which enable us to provide a cost that’s even lower cost and lower prices. And the product today is also, have some kind of limitations because we still need a teaching system to provide support. So, we wish we can deliver our products, even a light cost, a light owner cost to support more people. So, the product portfolio itself must develop and must continue to even morph maybe even faster than what we did last year. Secondly is operating model. Last year, you probably can see we grow online around 100%, plus/minus, of which lead to we have hired a lot of new teacher, teacher assistants and technical people into our team. Our very rapid growth sometimes means the management challenge will be much more difficult than before. So, we need to spend some time to make sure we can optimize our operating models to make sure we can manage a fast-growing business, especially in the [indiscernible] studies. And at the same time, somehow the process today is still manual process in the whole learning circle. So, we also need to make sure we can leverage our IT developments to sell process automatic and try to improve the efficiency in a much bigger way. So, the whole overall operating model also needs to be evolved. And in some places, we’re also continuing to focus on the research and development. Even in the past, we made maybe more or less progress in the technology space, and we have launched some of the new online products in the past few quarters. But compared to the potentials that technology can leverage, actually we still have a lot of space we can go. For example, how we can reinforce our retention development to analyze the students’ behavior more intelligently. How can we leverage the students’ data to assess the students in a more diversified way how we can integrate that information from the images, videos, voices, writings and something else, all of this data to automatically recommend maybe a much better learning path to the students. How we can leverage our internet platform to provide high-quality and a matched content and services and some kind of low cost as much as many as possible students. I think all of these areas will have a lot of spaces we need to deliver and that also require a significant number of, investment in IT spend. I think that’s what we did before. And in the first part, and we also need to optimize our way of the sales and marketing message. Last year was the first year we used our marketing channel to channel online customers. And from a number of studies, we’re making some progress, but also, we have a lot of lessons learned in the marketing channels. In the first place, no matter how much marketing dollars we spend, the key for success still need to come back to the competitiveness of the services and the products. And if we’re purely relying on their online marketing dollar investment, in the short term we can get the numbers, but in the long run that will destroy our innovation and products’ competitiveness, because sometimes if we call in too much on short run, which will impact our focus on quality. So, we need to be very careful. It’s we need to prove the product quality as the first priority, and we need to make sure our product can meet the needs from the parents and students and make them happy. And secondly is if we’re moving to our marketing strategy, the marketing dollar, we spend marketing dollar to attract the customers. I think that’s a very complicated process. In the first beginning, we need to make sure our product can touch more people. But right after that, we need to attract them to rush our comps. And after the restitutions, we need to persuade some of them, maybe as much as possible, to join our pilot classes. And we want to convert students who experience our pilot classes to our regular classes. So, there are a lot of operating details over there. So, we not only need to do our job better and better in the customer touch phase, but we also need to improve the whole process and operate it better. In the third place, I think of all our marketing strategy, I think the market is open and transparent. Especially this year we see a lot of our counterparts in this company and some other online education companies, they also focus a lot in this area. And we also see some company has invest a lot of marketing dollars in both online and offline channels. So, we need to continue to watch our, some other counterparties as what are they doing, where they are doing good, where are they doing bad. And we need to learn from each other and to be humble to try to deliver our healthy growth. So, all in all, I think the online business deliver a very healthy and very good number last year. And looking forward to this year, we still feel very confident, but we still need to try to improve product, operating model, research and development and marketing perspective. Thank you, Sheng Zhong