Julio Patricio Supervielle
Analyst · Bank of America
Thank you, Ana. Good morning, everyone and thank you for joining us today. Starting with a discussion of the quarter results on Slide 3. We are pleased to have started the year delivering robust profitability and market share gains in loans. At the same time, we maintained healthy asset quality metrics and attractive capitalization of [ Tier 1 ] to support growth initiatives.
Profitability achieved another record high ROE of nearly 34% in real terms. This good performance was driven by an unusually high net interest margin of 62%, reflecting our effective asset and liability management and increased spreads. Our strong bottom line was also supported sequentially improved efficiencies as we continue to improve the digital, [ virtual ] and automatic channels while transforming our branch network establishing a solid base to drive higher productivity as growth resumes.
In turn, our healthier loan mix following the shift in loans towards middle market corporates and payroll customers where we have reciprocity with our transactional products, together with significantly lower exposure to consumer loans and tight credit scoring contributed to the NPL ratio hitting another record low of [ 1.5% ].
So how have we been able to achieve our good results? Let me provide a brief overview of the progress we have made across our various strategic initiatives. Starting with SMEs and corporate, we are firmly committed to attracting new clients and expanding our share of [ audit ]. To accomplish this, we are focused on enhancing the [ open ] experience, improving our Net Promoter Score and driving operational efficiency.
During the quarter, we successfully scaled our [ virtual hub ] service model, to capture the companies in the entrepreneurs and SME segment, which received gold recognition in the country's award for financial innovators in the Americas presented by Fintech Americas.
On the back of improved dynamics where actively developing products [ pay to ] highly attractive export-oriented value chains, such as oil and gas, mining and [ agri ] business while keeping a strong focus on selectively tapping regional economies and with attractive prospects.
On retail, digital client base have expanded significantly, [ now ] comprising 64% of total clients, up 2 percentage points sequentially and 7 percentage points from a year ago, reflecting the strong adoption of our digital wallet. Although [ half ] of our retail transactions are not completed [ to our half ], a remarkable increase from just 37% a year ago.
Moreover, our [indiscernible] 24/7 in [ Version Rapida ] feature unique among [ Argentinian banks ] continue to perform well with customers up 28% sequentially. We are confident that our human banking retail relationship model will elevate customer satisfaction, enhance cross-selling opportunities and further improve our NPS.
[indiscernible], our online retail [indiscernible] platform continues to excel, accounting for 20% of total fee income as it captures additional market share and further strengthen its leadership position. The new crypto offering introduced in January in collaboration with [ Rivio ] has been well received by existing customers. And while it is still in its early days, we are seeing consistent growth in both customers and transactions. Our efforts to drive higher operating efficiencies, while remaining close to our customers continue to bear fruit with bank branches and head count down year-on-year by 12% and 4%, respectively, while further improving NPS.
Turning to Slide 4. President [ Mile ] remains fully committed to achieving fiscal surplus and implementing both structural reforms. While there's still much work to the policies implemented over the past 5 months are resulting in a gradual transition in Argentina to a more positive economic environment, conducive to a more sustainable, robust and competitive financial system.
To date, interest rate flows on time deposits have been lifted. The central bank has acquired ARS 17 billion in reserves while keeping our fiscal surplus since the beginning of the year. Measures were also taking to address the challenge related to importers commercial data and paid dividends, and we are pleased to see that inflation is decreasing faster than anticipated.
Despite the recessionary environment, it is worth noting that social support remains strong. In this context, the financial industry is experiencing a gradual resurgence in loan demand. However, having the necessary [ reforms ] to Congress and the lifting of FX restrictions are crucial to resume sustainable growth and attracting investments. At Supervielle, we have a strong capital base and solid agile foundation that positions us well to resume growth as demand continues to recover.
Now moving to Slide 5. Reflecting anticipated macro improvement, we are strategically diversifying our asset portfolio, [ gradually ] shifting towards larger share of private sector loans and reducing our portfolio of large holdings of central bank repos. The share of central bank repos [ of ] our total assets declined 7 percentage points to 33%. While loans expanded debt [ share ] by 6 percentage points to 29% of total assets, while increasing sequentially the loan-to-deposit ratio stood at just below 44%, providing ample room to expand loan growth.
As this transition unfolds, we anticipate these positive loan growth trend to continue as demand continues to recover while NIM, adjusted revenue from the exceptionally high level experience in recent quarters and converting to historical levels for the Argentine financial story.
Turning to an overview of our loan book performance on Slide 6. Total loans were up 3% sequentially in real terms, while we gained 40 basis points in total market share as the economic environment began to normalize and confidence returns. Reflecting our focus on lower risk segments, SMEs and corporate loans accounted for 64% of our total loan book while retail loans represented the remaining 36%. Corporate loans saw a 60 basis point share increase in the first quarter. For the remainder of the year, we expect to maintain our focus on SMEs and middle market clients, placing particular emphasis on the winning export value change, including oil and gas, mining and agri business. Therefore, corporate loans are expected to grow above retail loans.
Within retail loans, we are selectively tapping lower risk segments. Reflecting this, we're expanding our share of [ card ] loans by 40 basis points in the quarter. More recently, we became the first private bank in the country to relaunch new 30-year mortgage loans. Our return to adding mortgage products to our portfolio is an attractive value proposition in today's market. We're also scaling car, personnel and credit card loan. We're optimistic that there is room for further growth once inflation and nominal interest rates decrease.
With this, let me turn the call to Mariano. Please go ahead.