Tom Wilkinson
Analyst · B. Riley. Please go ahead
Thanks, Matt, and hello to everyone joining us on the call and online. 2020 was a year of transition and transformation for us as we've communicated on prior quarterly calls. We've implemented changes that position our business to deliver a more diverse range of products to broader addressable markets and new geographic opportunities on a global scale. A big part of that transformation in 2020 was about reducing our operating costs and moving to a lean and flexible operating model. We have made great strides in that direction. Most of which were initially reductions in costs and creating efficiency within the business. I would like to spend a few minutes on the most recent pieces of that puzzle, which have recently been completed in shift previously higher fixed costs of what we believe will be lower in variable costs that are more favorable on an operating basis. In December, we struck an agreement with Coforge to transfer the bulk of our software team in India, to their company and entered into a cost advantage agreement to continue providing software services for current and future products. This agreement accommodates our company's forward path of working with ODMs for product development, including most of the software configuration. We have retained within our company, the resources necessary to perform the more differentiated software work such as MCPTT, Z-Axis and our SonimWare products. Overall, we expect a more predictable and manageable costs for our software work while also supporting our customers. In the second cost saving move, we outsourced our manufacturing assembly work to Unicair, one of our existing supply chain partners. Our experiences in 2020 help solidify the clear need for contract manufacturing. In the first quarter of 2020, we were compelled to shut down our production, but we were not able to shut down our costs, resulting in a much higher than normal cost per unit. Likewise, as we experienced variability in demand from one quarter to the next, we would also see unacceptable variability in cost per unit. By moving from a high fixed costs in-house manufacturing system to contract manufacturing, we believe we have stabilized our costs at a favorable rate. Our contract manufacturing partner has locked in the cost of assembly per unit for our existing products at a level of more comparable to our historically most efficient quarters. And we expect that it will stay that way through the life cycle of our existing products. Our plan is that future units manufactured by our ODM partners with the same stabilized results. Third, we have made a shift to increase the use of ODM partners in new products. Our current ODM partners are UniStrong and FIH, a subsidiary of Foxconn. UniStrong has been our development partner for our newly released rugged smart scanners and rugged tablets that I will talk more about in a moment. And we just announced that FIH is working on our next generation rugged feature phones. We have developed strong relationships with both of these partners. There are many advantages to working with an ODM partner, including leveraging their existing development work and a larger volume supply chain, as well as leaning on the ODM's ability to invest in the product development to enhance our own balance sheet efficiency. While we are receiving excellent engineering support from both partners, our software and hardware engineers are directly involved in the whole process to add our particular and differentiated expertise as well as our attention to quality. Now I'd like to talk about some of our exciting new products, which are key to Sonim’s future growth. In Q1, we began shipping the first of our smart scanner product platform, the RS80. This eight-inch screen rugged barcode scanner will provide both the scanning function and a larger screen user experience that is missing from the current market. By integrating our SonimWare suite of software, including Sonim Scan, we are supporting the centralized management and deployment of these devices for a broader range of enterprises. The RS80 is configured for stand-alone are connected by Wi-Fi or LTE with a focus on data collection. We've also developed and expect to ship in Q2, the RS60, our rugged handheld computer and barcode scanner, providing similar functionality to its larger sibling, but with a more compact six-inch screen. Also integrated with SonimWare and Sonim Scan, this version will be connected by LTE and is configured for voice and data. You might recall that I conducted our last quarterly results call using a test model of RS60 and performed flawlessly. The RS60 has been submitted to AT&T for certification. We are very excited about our ongoing work with our next generation of feature phones. Feature phones are Sonim’s highest volume products and deliver the ultra rugged durability that our customers value. Many customers want the voice focused dependability of a feature phone with integrated PTT features without the complexity of a full smartphone. A particular note, while our feature phones are highest volume products and consistently get strong positive reviews from customers, they do not currently support use in Europe or the rest of the world. That is an opportunity that we will address starting in 2021. Our next generation feature phones will utilize new processors for increased performance and expanded network support, for additional and new carriers in the U.S. as well as in Europe and the rest of the world. These next generation devices also include new features and usability requirements based on feedback from our current customers. One area where our feature phones have done well, especially the XP5s is for commercial customers moving from radios to push-to-talk over cellular. This includes areas like school bus communication, security deployments and industrial deployments. We moved towards push-to-talk over cellular is projected to have a strong growth for a number of years in both North America and in Europe. We expect the first of our next-generation feature phones to release in the third quarter of this year and additional form factors to follow. We’re incorporating a number of customer during the features into the design, particularly for our LMR to push-to-talk user who are used to certain network capabilities that we can incorporate into our device to be even more competitive in that market. We are continuing our work to transition our product set to 5G. This new technology continues to rapidly evolve as it rolls out around the world. At the outset, there was a great deal of uncertainty around chip availability, costs, functionality and end user pricing. As we’ve engaged in the process, we purposely held off on development to position ourselves better for the long-term. We understood that our most of our end user customers would not be able to take advantage of 5G performance in 2020 or 2021, making a rush to market unnecessary and potentially costly if we made the wrong choices. However, we also understand that 5G is the future, and it’s important to engage in the technology at the right time. Based upon the roadmaps that we are seeing from bleeding mobile processors, we are starting to see some stabilization in the chip choices for 5G. Therefore, we are engaged on future generations advices to be released with 5G capabilities, along with our own industry-leading ruggedness and SonimWare functionality that Sonim is known for. Let me stop here for a few minutes and ask Bob to cover our financial results. Then I will share more about our strategy ahead and the continued transformation of Sonim.