Thomas A. Fanning - The Southern Co.
Management
Yeah. It's really this and we're seeing it at the Fed, too. I'm not going to mix (46:21) the data for you, but the strength of the dollar has slowed exports, number one. Number two, low oil prices have slowed things like expansion of pipelines and a variety of other things. So we have seen already those effects weigh on industrial sales. In the commercial sector, we've seen real improvement in terms of office occupancy and a variety of other measures. But there is a secular change, we think, going on in the commercial sector really related to ecommerce that is changing the nature of big-box department stores particularly. Further, we are seeing things like energy efficiency take a lot bigger share, particularly lighting and HVAC, from the commercial sector. On the residential sector, we're seeing, we think, at least for now – of course, that sounds kind of weird, for now a secular change, but a secular change away from kind of primary housing in the 70%-30% to multifamily more to primary 60%, multifamily 40%. We think those things may be generational, in other words, the younger generation not wanting to get tied down under a mortgage and home ownership and actually prefer the flexibility of apartments. It could be still people under recovery. It could be people not wanting to extend their credit risk from a household standpoint and we have seen at the Federal level larger savings rates in the household income level. All of those things would suggest that the residential buying power isn't what people had hoped it would be in the past, say, three years. The good news is that we still see an influx of customers into the Southeast. And when you think about it, not just the Southeast; if you add together Southern Company Gas and the traditional electric operating companies at Southern Company, you're talking about 70,000 new customers. We went from 4.5 million customers to 9 million customers. And one of the things we're definitely looking at is how do we increase the margin, how can we increase more sales and more value associated with having a customer, whether we sell either therms or electrons in front of the meter or whether we put energy infrastructure on the other side of the meter. Fortunately, this thrust on the other side of the meter is happening outside our territory, high price, low reliability, low customer satisfaction areas. The Southeast remains a bastion of strength in that regard, low prices, great service, great customer satisfaction. So, look, what we're trying to do is take advantage of all of our natural resources to improve our own organic growth, but where we're losing organic growth to things like beyond the meter sales or energy efficiency, we're playing offense where we can to improve our posture and gaining value from customers there, whether they're inside our territory or not.