Sean O'Connor
Analyst · Nine Ten Capital.
Yes. I have to say, we've been through a number of these things now. As I sort of said, I kind of feel we have a really good battle hardened sort of management team. We came through the financial crisis, we went through the flash crash. I mean, we haven't got everything right, right? I mean, you know we had some issues where things didn't work exactly as planned. But over the last 10 years, we've managed to massively accrete our capital. I think we've been in aggregate, massively profitable, and we've learned along the way. And I have to say I was really, really proud of my team. I mean, there was no panic. Everyone was working from home, totally calm, and we relied on the system we had in place to protect us. I think if you don't have all of those foundational things in place and something like this hits you, you can't build them on the fly, right? And you can't manage a business our size on an ad hoc basis. So I think this really comes down to making sure you institutionalize your approach, that you have the right controls in place. You have the right people doing the right things. And you have smart people who can deal with exceptions quickly and run towards the problems as they start emerging, and that is very much our approach. So honestly, it's pretty sort of calm for us. I mean, there were things we had to dump on and we saw risk study to pop up like WTI, and we immediately got on and in days got all our customers out of the contract. And, but there wasn't panic, and it wasn't like everyone was running around sort of hair on fire. But I think it's because we have tight team, we've been together a long time. We've seen a lot. And I think we have, hopefully, the right kind of controls and infrastructure in place. But it ain't over yet. So we understand we should stay guided and stay vigilant and make sure that we kind of do our jobs.