Bill Smith
Analyst · Pipeline Data. Please go ahead
Thanks, Tim. As I stated at the beginning of the call, launching our SafePath Family platform with Sprint, slight labeled as Safe & Found was a very solid win for the company. Let me start by updating you on where we currently stand with the rollout of Safe & Found. While we anticipated a full deployment to Sprint's large already installed Family Safety subscriber base in Q4, the conversion to our platform has of been slower than we anticipated. The good news is, that the rate of deployment is increasing, and we believe we'll continue to accelerate as Sprint's messaging program continues to expand. We continue to work very closely with key senior executives of Sprint, including strong C-level support to accelerate the conversion process in order to reach the revenue goals both companies have set with the Safe & Found service. With several new conversion in new subscriber initiatives starting in 2018, such as in-app messaging, digital marketing campaigns, e-newsletter content and trial offers, both Sprint and Smith Micro anticipate the acceleration of the conversion of legacy users as well as the addition of new subscribers to the Safe & Found platform. Continuing on to our SafePath product, providing value-added services to subscribers continues to grow a strategic importance for Tier 1 carriers, not only do these strategic services enable carriers to further monetize their network investments and increase subscriber ARPU, value-added services also help to reduce subscriber churn and increase customer satisfaction and perceive service value. In an increasingly commoditized mobile service market in which carriers often compete on price alone, value-added services provide a critical competitive differentiator. It is a proven fact that customers who pay for value-added services, not only add new revenue streams but also churn less than those that don't. Not only our family plans worth more, they are also more sticky in terms of subscriber retention, making family-plan customers all the more vital for carriers. In terms of these benefits, our SafePath Family solution checks all the boxes for Tier 1 carriers. SafePath provides a great platform upon, which to build a fully integrated family services offering that will extend value past smartphones to in-home devices such as smart TVs and voice-controlled virtual assistants. This leads us into the wearable device world, where we are seeing significant growing demand in the market. Having just returned from Mobile World Congress in Barcelona, I can tell you that a major theme throughout this show was wearables. In various meetings with partners and customers, we saw multiple form factors of family-centric devices from GPS-enabled devices for children and the elderly to real-time pet tracking devices. We saw evidence of devices using the Qualcomm Snapdragon wear chipsets that supports the networks that exist today as well as the newer generation of chipsets that support the networks of tomorrow. These chipsets will accelerate our customers’ time to market by allowing them to rollout great wearables today without waiting for a nationwide rollout of new networks. They can then execute on the Phase 2 of new devices to support these new networks, such as 5G. I believe that we are just on the forefront of a significant growth curve with this product. We are very well-positioned in the market in terms of current product functionality and planned product roadmap. During the coming year, you will see product iterations of SafePath, as we continue to build out the functionality of the platform in 2018. Now let's look at our CommSuite communication suite. During 2017, we completed several new initiatives that reversed the trend of flat revenue growth associated with our CommSuite implementation as Sprint. As a result, CommSuite revenues grew in Q4 of 2017, as we reached new customers by adding new functionality to our Visual Voicemail solution and improving back end workflows. First, we improve the billing integration to expand the types of Sprint users that can use CommSuite. Now for the first time, both corporate and prepaid users are using CommSuite contributing to the profitability of the product. We see upside from this as the prepaid market is growing extremely well, and frankly, corporate users tend to use voicemail more than individual consumers. As our CommSuite application is preloaded on all Sprint phones powered by the Android OS, we have a very large user base to build from, but this isn't enough. While the way mobile consumers are using voicemail is changing, we see opportunities to provide further functionality with CommSuite. This will enable us to capitalize on this evolving market by addressing trends like the growth at BYOD, offering new OTT voicemail apps that connect to several different communication channels of choice, dynamic cloud messaging services, in-app direct communications and others. We see great potential in 2018 to build on a very profitable installed base by continuing to evolve and improve this powerful platform to fit the ever-changing needs of mobile consumers. In Barcelona, we demonstrated a proof-of-concept implementation of delivering voicemail using the Amazon Alexa platform with voice-driven commands. We have many new innovative features to expand the market appeal of CommSuite in 2018. Now on to QuickLink IoT and how we plan to address the extremely dynamic evolving and rapidly growing opportunity that is the Internet of Things. With carriers continuing to accelerate the rollout of purpose built IoT networks, our QuickLink IoT platform will become more relevant and more in demand. As our carrier grade solution with proven end-to-end device management and further functionality, QuickLink IoT is well-positioned to capitalize on the growth of carrier supported IoT deployments. In addition, we will continue to develop and build upon the synergies between QuickLink IoT and our SafePath platform, specifically, in that growing wearables market. This strategy will continue to mature and evolve throughout 2018. Throughout fiscal 2017, we made significant strides in relation to our NetWise family of products by streamlining internal processes and upgrading our core technology to maintain our leadership role in the Wi-Fi optimization space. Through the intelligent device based management of mobile network connections, NetWise will continue to provide our customers with a proven scalable and secure solution that will help them maximize the business value of low cost on license wireless spectrum. We have a very solid base of customers to build upon and expect to see growth with NetWise, particularly in the cable MSO space as they continue to deploy and expand their mobile service offerings. Although the rollout of these alternative mobile services is taking longer than anticipated, they’re are gaining traction in the marketplace and adding subscribers. The NetWise platform plays a crucial role in the success of these Wi-Fi-first mobile services as well as helping traditional mobile operators optimize their network usage. Lastly, on to our graphics group. Fiscal 2017 was all about rebuilding, rebranding and reengaging with a significant and diverse customer base our graphics products attract. I am pleased with this significant progress that was made in 2017 as we maintained a very profitable business unit while rebuilding it from the ground up. There has been a lot of work done behind the scenes that is building momentum and I expect good things coming in 2018. As we looked to 2018, it now is about growth and expansion, which will be achieved by adding new products to our graphics portfolio. During the coming quarters, you will see the launch of several new products as well as new strategic partnerships and expanded global distribution channels. We also will continue to develop and improve both Poser and Moho as well. As our flagship graphics products, the continued vitality of these two titles is crucial to the future of our graphics business. Just to give you some color on the power of these products, our Moho software was used in the creation of film called the Breadwinner, which was just recently nominated for an Academy Award as the best animated feature film at this year's Oscars. In closing, although, the top line didn't meet my expectations for 2017, we've built a very strong foundation for growth and profitability in 2018. In the coming year, we will continue to maximize product lines from a profitability and revenue point of view. I am pleased that we entered the new fiscal year with a strong position from a working capital standpoint. And I'm confident that we'll execute on the opportunities ahead. With that, operator, we can open the call for questions.