Ladies and gentlemen, thank you for standing by and welcome to the Sallie Mae 2020 Q4 Earnings Call. At this time, all participants are in a listen-only mode. After the speakers’ presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today's conference is being recorded. [Operator Instructions] I would like to hand the conference over to Mr. Brian Cronin, Vice President of Investor Relations. Please go ahead, sir.

Thank you, Angel. Good morning and welcome to Sallie Mae’s fourth quarter 2020 earnings call. It is my pleasure to be here today with Jon Witter, our CEO; and Steve McGarry, our CFO. After the prepared remarks, we will open up the call for questions. Before we begin, keep in mind, our discussion will contain predictions, expectations and forward-looking statements. Actual results in the future may be materially different from those discussed here. This could be due to a variety of factors. Listeners should refer to the discussion of those factors on the company’s Form 10-Q and other filings with the SEC. For Sallie Mae, these factors include, among others, the potential impact of the COVID-19 pandemic on our business, results of operations, financial conditions and/or cash flows. During this conference call, we will refer to non-GAAP measures, we call core earnings. A description of core earnings, a full reconciliation to GAAP measures and our GAAP results can be found in the earnings supplement for the quarter ended December 31, 2020. This is posted along with the earnings press release on the Investors page at salliemae.com. Thank you. I'll now turn the call over to Jon.

Brian, Angel. Thank you. Good morning, everyone. Thank you for joining us for a discussion of Sallie Mae's fourth quarter and full year 2020 results. To say, 2020 was an unprecedented year is an understatement. We were tested as individuals and as a nation, but we persevered with resilience and resolve. I want you to walk away today with three key messages. First, we delivered strong results in 2020, despite the many challenges we faced. Second, I believe we are positioned to continue that performance trend in '21 by executing the strategies we have previously discussed. Third, we will begin '21 with a significant return of capital to shareholders. This specific plan is currently being finalized. GAAP EPS in the fourth quarter was $1.13 compared to $0.32 in the year ago quarter. Our full year 2020 GAAP EPS was $2.25 compared to $1.30 in 2019. This includes the gain on sale from the January 2020 loan sale. Our results for the year and fourth quarter were driven by a combination of strong business performance, reactions to the pandemic and some timing related changes. Let me start with the discussion of our business performance. Originations ended the year at $5.3 billion. While down 5% year-over-year as a result of the pandemic, we believe this level of originations is a testament to the importance of education to our customers and the power of our franchise. Originations quality was consistent with past years. Our cosigner rates were 86% compared to 87% in 2019, and average FICO scores were 749 versus 746 in 2019. Market share through the end of September was 54%, up 0.5%, as we compete for volumes from competitors who are leaving the industry. We executed a $3 billion loan sale in the first quarter of 2020. The proceeds funded a…

Thank you, Jon. Good morning, everyone. I will continue this morning's discussion with a detailed look at the drivers of our loan loss allowance and the rest of our financials, followed by a discussion of the capital structure changes we have made, and finally highlight our strong liquidity, capital and reserve position. The private education loan reserve, including a reserve for unfunded commitments was $1.5 billion, or 6.5% of our total student loan exposure, which under CECL includes the on balance sheet portfolio, plus the accrued interest receivable of $1.4 billion and unfunded loan commitments of $1.7 billion. Our reserves at 6.5% of our portfolio is down significantly from 7.1% in the prior quarter. As a reminder, we use a discounted cash flow methodology to determine our reserve and that discount factor is approximately 70%. I would now like to walk you through the process of calculating our loan allowance to help you understand the current quarter. This will be a core component of our quarterly earnings discussions going forward. We incorporate several inputs that are subject to change from quarter-to-quarter. These include model inputs and any overlays deemed necessary by management. The most impactful model inputs include economic forecasts their weightings, prepayment speeds, new volume, including commitments made but not yet dispersed, and loan sales. Under CECL, the economic forecasts we use are key and will drive quarter-to-quarter movement in the allowance. As Jon already mentioned, we've changed the mix and weightings of the forecast we use in the models in the fourth quarter. Specifically, we move from using Moody's Base S4 forecasts weighted 50% each to a more balanced mix of Moody's Base S1 and S3 forecast, weighted 40%, 30%, 30%. As a reminder, we moved to Moody's Base and S4 in the second quarter due to the…

Thanks, Steve. In addition to delivering strong 2020 results, I also believe we are well-positioned to continue that trend into 2021. Key to this belief is an expectation that we will operate in an improving external environment. On the COVID front, I'm heartened by the continued positive developments around vaccines. While the spring semester is setting up to be much like this fall with students returning to campus on a shortened hybrid schedule, we are optimistic that because of the vaccines, schools and students will be operating under more normal conditions this fall, which should have a positive impact on originations. Unemployment, especially for those with a college education continues to trend in a positive direction. In December, this rate declined to 3.8% from 4.2% in November, and remains notably lower than the 6.7% national unemployment rate. The federal government continues to support taxpayers with additional stimulus and federal student loan borrowers with payment relief now through at least September 30, 2021. These efforts should positively impact our borrowers' ability to service their loans. Finally, despite the tremendous political activity and turmoil of the last few months, our assessment of the political environment and likely policy priorities has not changed dramatically since our last call. Before I elaborate further, let me congratulate our 46th President of the United States. As the CEO of a company headquartered in Delaware, we take special pleasure in congratulating our own Joe Bride -- Joe Biden, along with Kamala Harris, who makes history on a number of critical dimensions as our Vice President. It's worth noting we believe strongly in the power of our products and services in helping customers achieve the dream of higher education. Our core product, the private student loan, is incredibly customer friendly with features such as no application or prepayment…

Thanks. Good morning, and good results. I guess, I wanted to break apart the 220 to 240 outlook and you mentioned Jon that the double-digit gain on sale. But maybe we could just talk about those pieces, the gain on sale, the capital return assumption and any reserve releases expected inside the numbers?

Sure, Sanjay. So look, the 230 midpoint is basically derived from some very supportable assumptions. We've got the 0.0475% NIM in there. We already talked about the gain on sale for the first $3 billion being in the low double digits. We received a very strong premium on that sale. We're factoring in another sale late in the year, an additional $1 billion at what we expect to be very attractive premium. I'll have that topic off at the past. Our co-party -- counterparty is still working on their sale of the loans that they purchase. So I don't want to give too much specificity on the price to help our buddies out. It was a great transaction and we look forward to working with them again in the future. So we don't want to give too much specificity on that. There is obviously a very large slug of share repurchase in the $2.30 midpoint. We have not announced the form and the timing of that share repurchase, but I think Jon has given you all the appropriate commentary for you to try and factor in when and how large that will be, there will absolutely be more information coming very shortly. And finally, I will point out that there is not -- I saw in a couple of notes, some people are wondering if there's another reserve release late in 2021 associated with an additional sale. There is not. The number is clean. The CECL assumptions supporting the provision are along the lines of the CPR increase in the 40-30-30 Base S1, S3 that we provided. So look, a very clean number for 2021. And it's -- I'll take the liberties and say, if you move, take the gain out of '20 and move it into '21, we are going to generate some very substantial EPS growth. And as Jon alluded to in his prepared remarks, if we keep with this hybrid originate and sell strategy, we will generate earnings growth in '22 and beyond. But of course, we don't want to start giving you guidance for the next calendar year. Hopefully, that helps Sanjay, but I would be happy to answer any further modeling question.

Thank you. Thanks, Steve. So I guess I completely agree with the comments that at these gain on sale levels, it seems like the ARB makes sense. Is there any appetite to do even more than the $1 billion later this year, and given the gains of so high, the gain on sale rates are so high?

Look, we'll assess market conditions as they develop. We think that the strategy for 2021 that we've laid out here is a pretty good one. We like these loans and want to hold as many on our balance sheet as possible. We're not concerned that the loan sale premium market is going to be volatile and softer in '22 than it is in '21. A lot of positive things have happened over the last 6 years, as we've been an independent bank and originator of smart option loans. I think investors are more comfortable with a credit embedded in these assets as they've ever been and the discounts that they put on that assumption and the loan sale purchase formula has improved greatly. Prepayment speeds are pretty consistent and the biggest ingredient right here now is the low interest rate environment. And we don't see that changing dramatically over the course of '21 and into '22. So long story short, I think we will leave all options on the table. But we think we're going to stick with the current plan as we've outlined it here this morning.

Got it.

Yes. And Sanjay, if I could add to what Steve said, and I agree with him. Look, this is clearly a balancing act and a matter of both analysis, but also a little bit of judgment and intuition. We love the quality of our loans. We think they're great loans. By the way, clearly, investors do as well with the kinds of premiums that we've been talking about. But if you think about it from our perspective, they provide very profitable, very high return and very stable cash flows for the business. We love holding those loans on our balance sheet. That's a great business for us. But we also recognize the incredible importance of returning capital to shareholders always, but especially in the form of share buybacks during these types of dislocations. There is -- there are -- or there is upper limits on how much capital you can return at any one given point in time. So I think we are really trying to strike the balance and do it in a very thoughtful way of being extremely true and extremely aggressive to our commitments around strong capital allocation and return. I hope we started to prove that last year. I suspect we will continue to earn that reputation this year. But we also back to sort of the strategic description, we also like the ability, especially post CECL of growing our balance sheet and organically generating capital and we think that's an important part of our long-term valuation thesis. So we will endeavor to get that balance right. I'm sure on any given point in time, there will be some disagreement about whether we could do more or do less. But I can assure you there is no conversation inside the company that gets more discussion with me, Steve and our Board, than getting the right balance of capital retention versus capital return.

Appreciate it. Thank you.

Thanks, Sanjay.

And our next question comes from the line of Michael Kaye with Wells Fargo. Please go ahead.

Hi. Good morning. I wanted to see if I could get further thoughts on the improved 2021 net charge-off guidance. Is just really a delay of the timing of losses into 2022? Or is there real incremental improvement here? And how much the federal payment holiday really helping, and is that just delaying the losses in the portfolio?

Sure, Michael. So look the last forecast is very much an output of our loan loss reserve, CECL credit model. So one of the reasons why you've seen it come down dramatically over the course of the last few quarters is because the outlook has improved and we changed our inputs. While anecdotally, we absolutely agree with you that the federal payment holiday is supporting our customers and absolutely helping overall cash flows and performance in our portfolio. At this early stage, we cannot really triangulate it and tell you how much of a factor that is and what it may or may not offset. But the bottom line is, we are seeing very positive performance in our portfolio across the board. And absolutely the federal stimulus programs and the monetary policies being employed by the government are helping, but I think it really is at the end of the day, a testimony to the value of college education that we've talked about consistently over the years.

Okay. That's great. Second question, I see that refis are lower now on a year-over-year basis. But it seems like Sallie Mae has never really come up with a real solution to the issue after the failed attempt at a defensive product. So refi risk is something you're going to just have to live with? Or are you going to try to come up with a viable defensive product option? And I was wondering if you had any comments on SoFi going public via SPAC. Do you think that make a more dangerous refi competitor?

Yes, Michael, it's Jon. Let me take those in reverse order. I don't think it's our place to comment on SoFi's plan. They’re a great and able competitor, and we love competing against them, but we'll let them answer their own questions. I think on the question of refi, look, this really comes down in my mind to what I have always referred to as cannibalization math. And at the end of the day, if we could perfectly predict who was likely to refi, we would be extremely aggressive at coming in and effectively cannibalizing our own book before others could do it. I think at this point, we have not found a way that from an economic and return perspective, makes that refi, that cannibalization math work for us. So said simply, we would have to offer sort of new products and new services to too many customers who likely would have stayed with us anyway. And so, from an economic perspective and a return on capital perspective, it's not the right choice for us today. But it is obviously a driver of our business. It is obviously something we are focused on. We will continue to look very, very hard at sort of where are the options for us to improve the retention of our customers and our book, wherever we can find the opportunities through marketing and analytics to jump in and to do that better, of course, we will do that. But we have not yet found the economic model year there that we think is right. I will say -- and you didn't ask this, Michael, but I'll just put a little plug in, in addition to refi, we are generally very interested in assuring that our customers get off on strong financial footing. So more than refi, the real question is, do we help customers borrow a responsible amount of money? Do we give them the tools to understand how to repay their debts quickly and efficiently? Do we help them get to the point where their student loans are not an impediment to their living the kind of life they want to live. And so I think, in addition to refi products, we will be very, very focused on that. And at the end of the day, I think if our customers are extremely successful with their loans, the likelihood that they would seek to refi for many of them is going to be lower anyway. So we'll take a couple of different pronged approach on this. But at the end of the day, the specific refi question really comes down to the math and the ability to do that in an efficient and economically value creating way.

Thank you very much.

Thanks, Michael.

And our next question comes from the line of Mark DeVries with Barclays. Please go ahead.

Thank you. How much would the -- that are between selling and retaining loans need to collapse before you shift back towards retaining more of your originations? If you could either frame that in terms of like, how much loan sales would have to go down? Or how much your stock price would need to go up?

I mean, Mark, look, we look at our stock price I think the same way you all do, and we all know what ingredients go into feeding, what a PE should be. And we look -- when we look at our cost of capital growth rates, et cetera, we think we should have a PE rate being conservative in the high double-digit -- mid double digits, mid teens. We don't think that's out of the question. So we think that the stock price should trade much higher than it does. We think the ARB works at premiums as low as 6%,7%,8%. And we think if we were -- I’m looking across the table at my boss here, before I say this, we think that if we were paying, 10 multiple for the stock, it would still be a reasonable arbitrage to do.

Okay, that's really helpful. Thanks, Steve. And then, next question, can you just remind us what's your economic capital requirements are? And just talk about how you balance the buyback with your capital requirements and the CECL phase in over the next few years?

Sure. So we at the end of the year held 15% total risk based capital. We think that the appropriate capital to hold against these assets is somewhere around 11.5% based on the inherent credit business, et cetera risks that we hold, that we have in these assets. So we have a substantial amount of excess capital on the balance sheet today. And as we go through 2021, we will continue to have a substantial amount of excess capital. That being said, we think that the $1.25 billion share repurchase authority, that Board just granted us is perfectly adequate for 2021 as we get started here.

Okay, got it. Thank you.

And our next question comes from the line of Rick Shane with JPMorgan. Please go ahead.

Hi, guys. Thanks for taking my questions. Steve, when you were answering that last question, I'm kind of thinking you're sitting at the table holding up 10 fingers and looking for the knot. Anyway, as we think about the transaction that you -- the loan sales this quarter and another $1 billion later in the year, I'm curious what the mix is on in-school versus in-repayment. And I'm also -- and you made the comment that you don't expect that there will be a reserve release associated with the second sale this year. Is that because those will be loans that will already be held-for-sale? Or is it because there is a net through the year so that, for example, the CECL reserve builds, but then it's released. And so on a net basis, it doesn't make any difference, but we should think about that in terms of the contours of the quarter.

So let me first clarify that just so that there is absolutely no confusion. So in the guidance, we have the loan sale taking place within the calendar year. So whatever reserve -- whatever reserving we need to do for the year is already in the provision, which is in our guidance, if that makes sense. The point that I was trying to clarify is in our 2021 guidance, we do not have a back end reserve release for loans that will be sold in 2022, which I think is a very important point to lay out. So does that make sense to you before I go on the mix of the loan sale?

Absolutely. Yes, that totally makes sense.

Okay. Yes, okay. So when we sell loans, we sell a representative sample of the loans that are on our balance sheet. So whatever you see in the portfolio today, the loans 50%, and principal and interest for repayment, whatever the mix of loans is on our balance sheet is the mix of loans that we sold to our counterparty. And while I have the microphone, we could have sold additional loans in the first quarter. The demand is absolutely there, but we chose not to.

Got it.

But that's a right approach if we take the loan sales.

Great. Thank you so much.

You’re welcome.

Perfect. Thanks, guys.

And our next question comes from the line of Moshe Orenbuch with Credit Suisse. Please go ahead.

Great, thanks. Most of my questions have actually been asked and answered, but maybe, clearly you just finished last year's program and this year's program even before the second loan sale is likely to be, larger in dollars and even larger as a percentage of the company. So, maybe could you just talk a little bit about what lessons you learned about paid on clearly, maybe in the better to be lucky than smart category that slowing those purchases got you a 20% lower price than where the price was when you announced it, but as you think about it now, like, I know that you haven't made a decision yet, but just talk about the parameters that you're thinking about as to how to deploy that capital efficiently in 2021?

Sure, Moshe, it's Jon. Happy to and I'll invite Steve to sort of jump in on this. I mean, look, first of all, I think it goes without saying that when you're talking about sort of capital return and the way that we are, where we have sold sort of producing assets, to redeploy that capital, there's a premium on time, right? We don't really want to have large amounts of that cash that previously would have been earning nice spreads in the form of loans sitting on our balance sheet. So we would like to deploy the capital as quickly as we can. By the way, that's part of what we liked about the ASR program last year. It gave us a good mechanism for deploying at least the lion share of the capital very, very quickly. So, number one is, is speed. Number two is kind of market conditions. We always want to understand the depth and nature and sort of levels of the market and where we think we are, and so we'll take into account sort of market conditions with an eye towards execution. And third, and you should assume we've already planned for this in the comments. We look at what our kind of capital needs, uses and sources are throughout the year to really make sure that we've got the timing right, because obviously we want to make sure that we've got the right level of capital, not just at the end of the year, but kind of throughout the year. So, I think it really comes down to -- we prefer to do it faster rather than slower. We look a little bit at market conditions. And we look a little bit about sort of flows over time and we put all that together. But at the end of the day, there's only and you're as well familiar with this as anyone, there's only a few different options for how you can deploy the level of -- sort of capital that we are talking about here. And I think you should expect that our answer is going to be one of those very small number of options.

Got it. Thanks. Maybe just on the core business trend, in terms of the yield on the portfolio has been pretty resilient, deposit costs are moving down, your expenses have been positive relative to at least our expectations, maybe in line with your own. Just talk a little bit about the core profitability of the company, kind of -- as we go through 2021?

Yes, I mean, Moshe, let me sort of divide that a little bit into sort of market dynamics, and what I would consider to be sort of more longer term fundamentals. I think, and by the way, this is going to sound a little bit like a -- sort of a look back on 2020. We are always going to be a little bit subject to environmental factors. If we have a major recession caused by a pandemic, or other forces and interest rates get driven down, that's obviously going to have an impact on our business. I think CECL, undoubtedly, while it creates a lot of visibility and does some wonderful things, it certainly does create a little more volatility, especially during times of real economic change, like we've seen. So there's always going to be those kinds of factors that I think hit our financial results. But if I kind of put those to the side for a minute, because those are things that if we could predict, candidly, Steve, and I would probably go into a different business than we're in today. But if we could predict those things perfectly, but when I think about the core of the business, the core of the business is really, really strong. And we tried to outline this in sort of our longer term investment thesis. We generate nice growth in our industry. And you can come up with whatever you think is the right long-term growth rate, we've got some internal views. It may not be tech level, growth rates, but I think for a well established part of the environment, the growth rates that we see for private student loans, we think are attractive. And for us, we think they're even more attractive, because of what we shared…

Thank you.

And our next question comes from the line of Jordan Hymowitz with Philadelphia Finance (sic) [Financial]. Please go ahead.

Thanks, guys. I was wondering if we could spend a minute on the competition in the business. I mean, we all know it's a 20% ROE, we all know the dynamics are favorable. But can you help me understand like, you have the largest market share. Your competitors other than Discover seem to be wilting on the vine, in an environment with less and less competition, what type of growth, what type of pricing? And is there anybody else looking to get into it? Because it seems like the moat around your space keeps getting wider and wider, and arguably that should argue for higher returns on a higher multiple?

Jordan, I think it's a great question. And I think sort of strategic context, strategic environment, is again a question we think long and hard about. Let me offer a couple perspectives. But I think all of these will be sort of affirming of your general direction. Number one, in my career in banking, what I think you normally see during times like this is people see high ROE, reasonably growth businesses, and they come running in. And I think what has been interesting is, there doesn't seem to be more competition coming in, in fact, you could argue that there is a little bit less. Now, I think there are some real structural barriers to doing this business well. It is a vastly different product from an underwriting perspective. It is a vastly different product from a customer experience and management perspective. Think about sort of the process of taking someone who's 18 years old with no education and managing them and servicing them all the way through, they have a career and they are now repaying. And so, it is a hard business. It's not like going from one installment loan business into another installment loan business. The fundamentals really are very, very different. So, in our outlook, we compete and we plan, like, we're going to have really, really tough competition. And by the way, we do have some really tough competition, and some of the players that you talked about, we feel, give us a great run for our money in the marketplace and we're happy to compete against them every single day. But we plan like we're going to have people coming in, that's why we're so focused on efficiency, that's why we're so focused on the performance of our core business. Candidly, our hope would be to maintain our high market share and maintain our ROEs. And if the competitive dynamics are such that we can enhance those, that's great. But we don't plan that this is going to be less competitive. We plan that it's going to be more and we look to quite frankly just deliver better value to our customers and kind of keep on top of our game.

I would add one thing.

Okay.

Okay. Please, Steve.

I think you've covered it perfectly, but while we are very focused on operating efficiency, we are not complacent and still defending and looking to grow our market share. And what I would like to point out is that we continue to invest in our all important brand and we continue to invest in things like digital marketing and want to make sure that we are best-in-class and on the top of the industry.

I mean, last fall just Wells Fargo had a 20% to 25% share, they're out of the business. It seems like both Citizens and CollegeAmerica are at best flatlining. So you really only have one comp competitor, you should be gaining share. And the other thing I would throw out is, maybe for your next slide deck, if you look at the Canadian banks or the Australian banks or other pseudo oligopoly high margin businesses, they all traded mid-teens. I mean, I think you should be buying back your stock, at least towards that level in that regard. I mean, that's really where a company with a 20% ROE and close to 50% market share that does a very favorable service to Americans to trade.

Jordan, I think we have covered our very strong and healthy commitment to taking advantage of this arbitrage. I think Steve did a wonderful job of answering the question earlier about what are the levels at which we would still consider our stock to be sort of worthy of significant repurchases. I think our internal view is not largely dissimilar from yours. But look, I think what you're hearing from me and Steve, is competitive dynamics can change on a dime. And the very worst thing a company can do is to say we've got a big moat and a big position and we can take it for granted, we're not ever going to do that.

Okay. Thank you.

Yes. Thank you.

And our next question comes from the line of Henry Coffey with Wedbush. Please go ahead.

Yes, good morning, I feel a little deflated not because I'm going to ask really stupid questions. In terms of thinking about provision expense for 2021, there's been so much noise around that item. What are the key components? What level of -- I know you -- we've been thinking somewhere between 8% and 10% reserves for new loans, then you've got a discounting factor, which seems to be running $30 million to $40 million a year. So as we put together our provision estimate for 2021, what are those basic components and have they changed given your shift in economic assumptions?

Great question, Henry. Look, our current reserve is around -- well, is 6.5% of our portfolio as I described it earlier. We do have excess -- not excess, additional reserves above the normal run rate. Put that into perspective, pre-pandemic, the reserve was running around 5.8%, if I remember correctly. So as things normalized towards the end of the year, the reserve will come down as we look out towards 2022. But I think we've had enough volatility now. And if you try and put the pieces together, and take -- one of the things you're going to need to do and this is going to sound like an advertisement for Moody's services is follow their economic forecasts, because it's a very important input into our CECL reserve. So we look at a 2-year supportable outlook. We reserved for the next 2 years based on the model, and then we revert to mean default. So, it's very difficult to give you a precise formula. But I think if you go with that 6% to 6.5% of the portfolio, you won't come up too far off.

All right, thank you. And then kind of going back to some of Jordan's questions. You have a real unique insight into how we'll sort of call it 20 to 35 or 40 year olds are performing. Are you seeing a real cut between your borrowers who have college -- they completed college, they have college education, they have mobility. They're not tied down to rent your time kind of jobs. They're professionals, be it nurses, teachers, professionals, lawyers, et cetera. Are you seeing kind of a real split in how your borrowers are performing versus how the other slice of life the non-college educated borrowers are performing because it seems were sort of evolving into two economies here.

Yes. Henry, it's Jon. Look, there's been a lot written on this in the press sort of the K shaped recovery, the differential impacts of college versus non-college education. I think there was a journal set of graphs, maybe in the last day or two that I saw come across my desk. But I think absolutely, I think everything that we see in the macroeconomic and other data that we buy and consume, and I think we've tried to say this very clearly, I think Steve has said it, we see it playing out in our loss provisions. There is no doubt that in this economic downturn we have seen a huge disparity between those who have completed college. And I think the completion is really an important part of that and folks who haven't. And I think part of that is the nature of the industries that have been impacted. Certainly, if you look at where folks without college education tend to work, it's in hospitality, it's in bars and restaurants, it's in construction, those are things that I think have gotten sort of more heavily hit. So I think part of it is sector specific. But I also think part of it is just having the skills to compete for jobs in what is a dramatically new economy. So, yes, we absolutely see those in our numbers. I think they are partially why you've seen the -- sort of the up and down in provision through the course of this year. If you go back in the middle of the year, we didn't have good line of sight to how the unemployment trends would cure a big part of why we're back to our base model as we've seen them cure in the ways that we've talked about, I think we covered that in our talking points. But we absolutely see that divergence. And candidly, and this is sort of my personal view. My guess is, that is going to be the reality going forward, which further puts pressure on our mission and sort of the focus we're taking. Higher education is going to become even more important when it comes to social justice and economic mobility and providing opportunity for disadvantaged communities and we're excited to play that broader social role. We’re happy to be a part of such an important part of the economy. So, thank you for the question.

Great. Thank you very much.

Ladies and gentlemen, at this time I would like to hand the conference back over to Mr. Steve McGarry for closing remarks.

Angel, I think you're handing it back to Jon Witter, but that's okay. Folks, I'll be really brief. I know we're over on time. Thank you for your continued interest and engagement with Sallie Mae. And more importantly, thank you for what I know has been a really tough ride through the course of 2020. There have been a lot of moving parts in our business. There's been a lot of ups and downs. I hope we've done a good job in communicating those to you in a way which is as clear and transparent as it can be. But I also know it's taken a lot of extra time and effort from you, and we really appreciate you guys getting it right. So with that, Brian, I think I'm going to turn it back to you to close.

Great. Thank you for your time and your questions today. Replay of this call and the presentation is available on the Investors page at salliemae.com. If you have any further questions, feel free to contact me directly. This concludes today's call. Thank you.

Thank you for your participation in today's Sallie Mae 2020 Q4 earnings call. This concludes today's conference call. You may now disconnect.