Jack Remondi - Chief Executive Officer
Analyst
Thanks Joe. Just under 12 months ago we announced our plan to separate into two companies. Today we are on the verge of completing our objective. On May 1, Sallie Mae will begin trading as a standalone consumer lender and banking franchise with an industry leading position and Navient will begin trading as the leading loan management servicing and asset recovery company. Preparing for this event required a lot of effort significant effort. It was not without some added expense. As Joe outlined first quarter results included both one-time separation expenses of $26 million as well as some of the additional expense associated with running two separate companies. Though these expenses were not unexpected, we worked hard to keep them to a minimum. Our results for the quarter were strong in a number of fronts. As Joe summarized our consumer lending segment generated strong results this quarter and we originated $1.5 billion in private loans, an increase of 8% over the year ago quarter leading to a 2% increase in our total private loan holdings to $38.2 billion. We saw 90-day delinquencies fall to 3.4% from 4.1% at year end and 3.9% a year ago. And as Joe said charge-offs fell to an annualized rate of 2.8%. As a result we are able to lower our provision for future loan losses to $175 million down from $225 million in the year ago quarter. In our FFELP segment, we produced results in line with our expectations. As Joe explained, the performance in this segment is very stable when accounting with the typical seasonal pattern that impact the first quarter each year. In our business services segment, we saw positive momentum leading to growing revenues in our non-FFELP services. This includes revenue from both our loan servicing and asset recovery businesses. This quarter we also improved our overall ranking on the Department Ed loan servicing contract with particularly strong results in helping borrowers avoid the fall. Once again, we will add all servicers in this important category. These strong results were partially offset by the increase in separation related operating expense and the reduction in fee income from the temporary halting of late fees while we revised our monthly billing statements. And although this process was fully completed in March, it did impact the quarter. Earlier this quarter, we released information highlighting how our efforts help our customers successfully manage their loans. The data shows that our federal loan customers default at a 30% lower rate than the national average, that we help more customers enroll in income-based repayment programs, 22% higher than the national average. And that our customers are 18% less likely to rely on interest capitalizing forbearance. Our efforts produced similar success with our private education loan customers, where defaults and delinquency rates are even lower. We also lead the industry in offering affordable repayment options for our private loan customers that help them successfully repay their loans. This month we released our study how America saves for college. This year’s report highlighted that savings for college remains a top priority for families, second only to retirement. And the report helps provide insight into products that can help families achieve their savings goals and complementary products to help them responsibly finance the gap between savings and the cost of higher education. I want to spend a few minutes here on where we are in the various regulatory proceedings was reported on in the last few quarters. While we hope we will be able to resolve these matters in the near-term, we will work hard with our regulators to make sure that we accomplished that goal. In addition, the environment is such that in both number scope and overlap of regulatory views of the education loan industry, it’s such that we expect us to continue. We remain engaged in discussions with various regulators and are always open to making improvements in our practices when both the implementation and implications of recommendations are clear. Often however, they are not. For example, we recently adjusted our monthly billing statement format in response to questions about its clarity given our practice of providing a grace period before a late fee is assessed. We temporarily suspended late fee assessments while we are making the changes. And as I said, the changes were fully implemented prior to quarter end. Also, we are 100% committed to providing the full benefits and responsive service to those who serve our country in the armed forces. For example, we have a dedicated team of experts who assist military members and their families with their education loans. The Service Member Civil Relief Act, or SCRA is an important benefit that maybe available to our customers while on active military duty. Both the Department of Education and the Consumer Finance Protection Bureau have provided similar clear instructions to service members to apply to this benefit. However, what on its face is a simple statute is in practice very, very complex to apply. As the largest servicer of federal education loans, we follow the Department of Education’s clear guidance. Importantly, the SCRA benefit does not distinguish between federal and private education loans and so we apply the guidance uniformly. As the federal government either supports or owns most of the education loans outstanding today, borrowers, investors, the government and services would all benefit from clear and uniform guidance. We continue to work to develop that guidance as part of the resolution of these matters. We will continue to pursue right solution of these regulatory matters as soon as possible, but it’s also possible for the various pending matters to be managed by Sallie Mae and Navient as separate entity. If these matters continue post separation each company will assume control at resolving and the remaining outstanding issues related to that. With the separation scheduled for May 1, we’ll be providing separate investor presentations for Sallie Mae Corporation and Navient after the market closes today. Also it would be available on our website and will be filed with the SEC. These presentations highlight the financial aspects, franchise strengths and business opportunities of both companies. They also present the leadership teams of both organizations. And in the room with us today are Somsak Chivavibul and Steve McGarry who will assume the roles of CFO for Navient and Sallie Mae respectively on May 1, congratulations guys. Actually I think there are now four CFOs in the room today, so that’s quite an accomplishment. These presentations will be used in a series of investor meetings over the next week and I recommend you take the time to review these materials. The process of separating into two companies is hard work, very hard work and I’d like to thank our team or their efforts and their diligent approach that they used to get here today. You cannot see it or perhaps feel it over the phone but there is a tangible level of excitement in employees. We’ve created two entities with difference at very exciting prospects and we’re ready and eager to get started and to show you what we’ve created. And with that let’s open the call for your questions.