Michael Benstock
Analyst · Barrington. Please go ahead
Thank you, Hala. And good afternoon everyone. We're glad you could join us for a review of our fourth quarter and fiscal year 2015 results. I'll start as with usual with some highlights of our financial and operational performance for the quarter and full-year and then provide our thoughts on key industry trends. Andy will then give you additional insight into our financial progress. Finally, I'll come back with some comments on our general outlook for 2016. And after this, we'll be happy to answer your questions. We finished another solid year with successful execution on our long-term growth strategies with fourth quarter net sales up 7% to $53.2 million. We continued our string of 13 consecutive quarterly sales increases. Our fourth quarter results are typically our seasonal low period in our employee I.D. business. As u recall, many of our customers are more focused on holiday related sales than on buying uniforms at year-end. Our second and third quarters are most -- more reflective of peak buying patterns in our annual cycle. Let's take a look at how each of our segments performed during the quarter. Uniforms and Related Products continue its momentum, increasing sales by 5.2% over last year to $49.9 million. We continue to expand our market penetration across new and existing customers. Remote Staffing Solutions delivered another stellar quarter with sales up by 34.6% to $4.2 million. Sales to outside customers increased by 45.3% from a year ago as we continue to penetrate new customer accounts. From a profitability perspective, we continue to leverage our fixed cost across higher sales volumes and from low touch programs that become solidly profitable accounts due to their low level of service. This gives us the added ability to compete on larger programs that may be lower gross margin or require a Made in USA competent like the large orders we received last year from one of our oldest retail customers. Andy will provide more details on this along with other key performance measures in his financial review. Now, let's take a look at the year. Overall, consolidated net sales grew by 7.2% to $210.3 million, solid growth on top of the spectacular gains made in fiscal 2014. For uniforms and related products, sales increased by 5.4% to $198.3 million. We achieved this despite the fact that the prior year included a $5 million new uniform program rollout for an airline customer that did not repeat at the same level in 2015. Our employee I.D. team, which is the combination of Superior I.D. and HPI Direct replaced this business and demonstrate our ability again to drive organic growth with existing and new customers. The Office Gurus, our remote staffing business delivered another exceptional year. Sales to outside customers increased by $3.9 million to $12 million, a 49% increase over last year. As I mentioned earlier, our efficient cost structure and SGA leverage drive improvement and profitability at higher rates than our sales gains. Our operating margin increased to 9% in 2015. Let's take a deeper look at the operational advances we made during the year that supported this growth and will pave the way for future improvements. Our uniform segment continues to operate in a very competitive, but rational pricing environment. Our expanded global sourcing capabilities bolsters our competitive edge and continues to help offset the impact of pricing pressures. While commodity prices for our raw materials in some of the countries where we have a presence have declined, it has not yet translated to significant impacts to our private cost structure. We continue to invest in Fashion Seal Healthcare Direct and we are committed to driving higher sales and profitability from this direct channel. As we've discussed in the past, this is a long-term process. And we are gaining traction with additional integrated delivery networks or IDNs for sure. We're executing on our GPO strategy to gain additional IDN contracts, a well as additional GPO contracts beyond those already awarded. Those we have currently give us access to thousands of healthcare facilities nationwide. As we described in the past, when GPOs work with us they can offer their members not only a better price, but also a more efficient purchasing process. This allows their members creating affordable, consistent, branded quality appearance for their employees throughout their healthcare system. That does more than raise employee satisfaction, which is important as turnover increases. It also makes a better impression on the patients they serve. As you know, in direct healthcare we are entering year two of five-year process. That means our investment hasn't yet yield at the level of sales and profitability we know it will in the long-term, when we expect it will become a more significant part of our business. However, we're very encouraged by our progress so far. We continue to analyze and refine our sales and marketing efforts to win more business. More and more opportunities are headed to closure in the coming months validating much of the efforts that we have put into what essentially was a brand new channel for us as just two short years ago. Fashion Seal Healthcare Indirect, which sells to healthcare dealers and laundries and has been around for nearly our entire 95-year history still finds ways to penetrate our existing accounts with new products and services. In fact, our new scrub catalog will release in March with some exciting new products that will take comfort and fashion on this more institutional side of our business to a whole new level. During the year, we also laid the ground work to open our first company-managed manufacturing facility in almost 20 years. In the 2015 third quarter, we signed a long-term agreement to lease a factory being built to our specs in Haiti right on the border of the Dominican Republic. This gives us a number of advantages. First, and most obvious and one we spoken about in the past, the single-line of healthcare apparel we're making there will be duty free. Second, we have access to an abundant highly trainable workforce who is eager to come work for us. Third, we are cutting out the middlemen where it makes sense, so we can be more cost effective. And fourth, we think that being more competitive on this product line allows us to bundle other products and put us in a more favorable position on larger contract bids. The factory opened on schedule in January. We're in the process of training the first wave of employees and expect to hire the next group in a few weeks. Our plans call for us to ramp up to about a 150 people by the end of the year. We had a long history of expertise in factory management, which will help us reach our desired levels of quality and efficiency in a shorter amount of time. The Haiti facility has a potential once full to seat approximately 300 operators to produce enough product for around $20 million in annual sales for us. We expect to expand it beyond the 150 employees as demand increases and to consider other opportunities to build offshore factories that offer similar potential in the future. Moving now to the Office Gurus, our remote staffing solutions business. As you know, this is a small but fast growing segment of our business that grew out of our own need for back office support. In turn, we are able to significantly reduce our operating expenses, elevate our customer service experience and offer these new services to outside customers. Our capacity expansion efforts are progressing well for the build out of a new call center in El Salvador, due to be completed by mid-year. In anticipation, we are reviewing our management support, staffing needs in that area. We'll continue to invest there to stay ahead of our anticipated growth. When completed, it will more than double our existing capacity there with the capability of hosting nearly 1200 contact center agents. El Salvador accounts for nearly two-thirds of our call center workforce. We've also made smaller additions in Belize and the United States centers. By mid-year, we'll have the capability to double the businesses that we support in all the countries in which we operate. And we will be able to move forward from that point to achieve our strategic objectives over the next three to five years without much further additional capital investment. We see a great return on investment in this segment of our business. And as it grows, it helps drive our operating cost even lower to support our uniform business. Now let's take a closer look at the market trends affecting our company. While we read that the economy remains sluggish, customers in our uniforms tell us that they're seeing more employee turnover and, in some cases, are actually having trouble finding people to hire. With this comes increasing wages to stay competitive, which also drives higher turnover, particularly in food service and in the retail store chains that we clothe. The latest employment data supports this. The current economy versus what we were seeing a year ago means two positive conditions first. First, employee turnover is increasing as evidenced from the higher-end separation data statistics published by the Department of Labor. People feel more comfortable about looking for and changing jobs. And second, customers will be expected to spend more to keep their employees happy, which often translates into more uniforms and related products. Our customers in all the markets that we serve seek a well-rounded corporate identity strategy through branding initiatives that extend even beyond uniforms and into promotional products. This is a logical extension of our product portfolio, which we currently offer through our value added branded merchandize division Blue Fusion. We are still aggressive pursuing accretive acquisitions to broaden our footprint in both uniforms and in promotional products. With this as background, I'll turn the call over to Andy to give you more detail on our fourth quarter and 2015 performance.