Forrest Li
Analyst · Citigroup.
Hello, everyone, and thank you for joining today's call. We have had a strong start to the year. In the first quarter, generated over $7 billion of revenue, representing 47% year-on-year growth. Adjusted EBITDA exceeded $1 billion for the first time. As we have shared before, 2026 is a year where we are leaning into growth investments to deepen our competitive moat while maintaining financial discipline. Our strong revenue growth reflects the effectiveness of these investments and we are already seeing unique economics start to improve for some of these initiatives. We believe this is the right approach to maximize long-term value, given the significant runway for growth still ahead of us in our markets. With that, let me take you through each business' performance. Starting with Shopee, Shopee delivered another record second quarter, achieving new highs in GMV, gross order volumes and revenue. GMV grew 30% year-on-year in the first quarter. At the same time, we maintained financial discipline, generating an adjusted EBITDA of over $220 million. Our monetization strengthened further in the first quarter. Ad revenue grew 80% and ad take rate increased by more than 90 basis points year-on-year at paying sellers and their average ad spend will increase by around 35% year-on-year, reflecting the strong value that I see in our ad offerings. Our results validate the operational priorities we have laid out for Shopee, improving price competitiveness, service quality and our content ecosystem. Our strong execution across its priorities drove user acquisition and engagement in the first quarter. Average monthly active buyers increased 16% year-on-year and the buyer purchase frequency grew around 12% year-on-year. We continue to deepen our structural moat across logistics, Shopee VIP and content. First, Logistics continues to be 1 of our most important depreciators. SPX Express remains 1 of the largest e-commerce logistics solution provider in our markets. We have developed strong capabilities to dynamically optimize per fee cost and user preference. In the first quarter, we continued to scale delivery options serving different consumer demand while maintaining cost leadership. We have seen strong adoption of our instant and same-day delivery services. With greater economics of scale, we are seeing lower delivery costs or other for these faster services compared to last year. For example, in media, our instant delivery service can deliver orders as little as 2 hours urban areas. Order volumes for this service to over 35% in the first quarter with cost per order reducing by around 20% year-on-year. During this service has enabled us to expand our product assortment into higher frequency categories. We expanded partnerships with major convenience stores and pharmacy chains such as [ Indomaret,] At the end of March, we had around 7,000 off-line stores available on our instant services. This has shifted more offline purchasing behavior online and into the shopping ecosystem. [indiscernible] using instant delivery enjoying greater convenience, and we are seeing such buyers spending more with better retention on shopping. Beyond delivery, we are increasing our focus on fulfillment as a natural extension of our logistics capability. We are making good progress. In the first quarter, fulfillment order -- orders grew by around 25% sequentially. Fulfillment allows for faster and more reliable delivery while enabling sellers to operate and still more efficiently on our platform. We already see this happening with our fulfillment orders consistently delivering faster than the platform average. In Asia, over 1/3 of parcels fulfilled by us were delivered within the next day in March, much higher than the platform average. The combination of fulfillment with our extensive delivery network allows us to drive significant improvements in both service quality and cost efficiency. For example, in Taiwan, -- our collection point network expanded to over 3,100 locations at the end of the fourth quarter, nearly 50% more locations compared to just a year ago. We leveraged our growing fulfillment capability to scale initiatives such as shipping directly to locker without additional packaging, improving speed, while reducing costs. With these efforts, average buyer rating time improved 12% in the first quarter year-on-year. We recorded double-digit GMV growth year-on-year in the first quarter in Taiwan keeping e-commerce and nutrition and strengthening our market leadership there. Second, our shopping VIP program -- this subscription-based membership program continues to gain strong traction and drive user engagement. By the end of March, total subscribers across our Asian market surpassed 10 million up more than 40% from the previous quarter, with strong program retention averaging above 80%. Across all markets, -- our shopping VIP members have consistently demonstrated double-digit spending uplift after subscribing by as much as 30% to 40% in some markets. Shopping VIP members now contribute around 20% of GMV across Asia. During this success, we have rolled out our shopping VIP program in Brazil in April. Third, our content ecosystem continues to grow healthily. In the first quarter, orders from live streaming and short-form video grew more than 50% year-on-year. These orders accounted for more than 25% of total physical goods orders in Southeast Asia. To further strengthen our content ecosystem, we continue to deepen our content partnerships orders driven by YouTube more than doubled year-on-year. Our collaboration with Meta is doing well with over 4.5 million affiliates across our markets up nearly 30% quarter-on-quarter. In Indonesia, we have extended our metal collaboration to enable seamless product promotion and check out, not just on fiscal but also on Instagram. I would also like to highlight our strong performance in Brazil and the growing role AI is playing in our business. Brazil was our fastest growing market in the first quarter, while continuing to be profitable. We continue to outpace the market on GMV growth, driven by increasing active buyers, purchase frequency and average basket size. This strong performance was supported by solid fundamentals, including wide product assortment at competitive prices and our structural logistics cost advantage. We also made steady progress strengthening our presence in the upmarket segment, enabled by our strong logistics capability. We continue to improve delivery time by more than 1 day in the first quarter compared to last year. We opened 3 new fulfillment centers, bringing our total to 5. These efforts allowed us to onboard more merchants especially to shopping mall, supporting stronger spending among buyers. In the first quarter, GMV from shopping mall sellers more than doubled year-on-year and now contribute around 15% of GMV. We remain confident in Brazil's long-term growth potential and our ability to further strengthen our competitive position in this market. On to AI. We have taken a critical resource-oriented approach embedding AI into our operations to drive better outcomes for our users and greater efficiency across our platform. It is already making a meaningful impact. AI-powered enhancements to our search and recommendation algorithm has led to better product discovery. Our AI-generated content tools are helping centers create more compelling product listing. These efforts supported a 14% improvement in purchase conversion rate year-on-year in the first quarter. An AI-driven personalization and the targeting helped contribute to the strong year-on-year ad revenue growth we saw this quarter. On the cost side, around 80% of customer queries are now handled by our AI chat board. AI usage helped reduce customer service cost per contact by around 30% year-on-year while maintaining high satisfaction rate. Looking ahead, we are exploring agentic AI experiences for buyers we are testing an AI shopping assistant that leverages purchase history and the preferences to deliver personalized recommendations and optimize savings. For sellers, we are building an AI agent that acts as a virtual business adviser providing diagnostics and actionable insights on shop performance. Both are in early stages with plans to roll them out more widely over time. In summary, Shopee has had a break start to 2026, delivering strong growth while maintaining financial discipline. We are being deliberate about where we invest in delivering fulfillment, our shopping VIP membership program and user acquisition. We are already seeing some improvement in unit economics and we expect this to continue over time. Looking ahead, we are confident in the strength of our shopping ecosystem and our ability to execute our strategy. We are on track to deliver our 2026 guidance to grow shops annual GMV by around 25% year-on-year, with full year adjusted EBITDA no lower than 2025 in absolute dollar terms. Next, moving to money. Money also had a strong start to the year with robust year-on-year growth across both revenue and adjusted EBITDA. Credit continues to be the primary driver of our growth. Our loan book reached $9.9 billion at the end of March, an increase of more than 70% year-on-year while maintaining stable asset quality. We continue to expand the credit business on 3 fronts. First, by deepening existing user relationship offering them more credit as we get to know them and their repayment behavior better. Second, by acquiring new users, especially in segments with better risk for and greater affluence. These users tend to have better repayment behavior and higher borrowing capacity. Our campaigns to attract such new users with competitive pricing, higher limits and longer tenure are showing early signs of success. And third, by expanding our credit use cases beyond Shopee, an important runway for future growth. We are making good headway with off shopping expansion. More users are progressing from on shopping SPay Later to Off-Shopee SPay Later and personnel cash flow. Following strong momentum in Malaysia, we are also seeing good traction in some other markets. Off-Shopee SPayLater loans in Thailand and Indonesia exceeded 20% of the SPay Later portfolio at the end of the quarter. Notably, we are seeing strong growth in higher-value categories such as electronics and 2-wheeler Indonesia, where installment credit plays a meaningful role in enabling such purchases. Taken together, these efforts resulted in strong growth in both user numbers and the loan outstanding per user. In the first quarter, we added 4.9 million first-time borrowers -- our active credit users crossed 38 million at the end of the quarter, an increase of more than 35% year-on-year. An average loan outstanding per user grew to around $250 at the end of the quarter, 25% higher year-on-year. Brazil has become our growth market to cross $1 billion in loan book size, growing over 250% year-on-year. The strong growth momentum was supported by a localized product we introduced last year combined SPay Later and the cash loan limit that aligns well with our Brazilian consumers utilize credit. This led to strong user growth with higher repeat usage where average loan outstanding per user more than doubled compared to last year. SPay Later penetration on Shopee is around 10% of GMV in Brazil, well below our more mature market indicating substantial headroom for growth. We also obtained the SPay Later in Brazil during the quarter, allowing us to broaden the scope of financial services we can offer. We are still in the early stages of scaling this business in Brazil with a strong foundation in place to support future growth. Risk management remains our top priority. Our 90-day NPL ratio remained stable at 1.1% at the end of the quarter. This reflects the strength of our underwriting capabilities and the disciplined way we expand across users and markets. Our deep understanding of our market and the borrowers allows us to respond quickly to macro changes. Our loans typically have short tenure, and we can adapt our product success, credit limit and the tenures in real time. These attributes enable us to adjust our risk appetite and optimize our asset quality as we feel. In summary, Money continues to grow healthily, expansion into more user segment Off-Shopee use cases and early markets like Brazil are giving us a much larger addressable opportunity across our portfolio. We remain confident that Money will be a significant long-term focus contributor for [indiscernible] Next, turning to Garena. Garena had a stellar start to 2026, delivering its best quarter since 2021. Bookings were up 20% and adjusted EBITDA grew 25% year-on-year. This performance was driven by the continued strength of Free Fire alongside a record contribution from Arena of Valor. In January, Free Fire launched a major collaboration with the popular anime Jujutsu Kaisen. As with our previous collaboration, we invested significant efforts in bringing core elements of the anime into gameplay. We transformed the parts of the map into settings from the [indiscernible] and introduce a current energy resource that players could collect to actively special character abilities. For instance [ gogo's ] unlimited voice, 1 of the highest level techniques from the anime allow the players to draw their opponent into a separate domain for our one-on-one side. Clear resonates strongly with the contains attention to details and authentic visual effect. This collaboration generated over $700 million official content views making this 1 of our most successful IP partnerships to date. Taken together with the highly successful Naruto Shippuden collaboration last year, we have demonstrated our ability to consistently execute high-impact partnerships with global IP owners. We are also involving how we see our content globally. One of Free Fire's long-standing strength is our ability to hyper localize the game for players. This year, we have challenged ourselves to both localized and globalize some of these content, making it highly resonate for target markets and also enjoyable for everyone else. A good example from the first quarter is our Ramadan campaign. In past years, this campaign was only launched in Ramadan off-service market. This year, we built it into a global event under a lost treasury fee. Clear from market celebrating Ramadan recognize this positive event catering to while players from other markets sold as the -- campaign that was new, interesting and plan to play. During matches players could fund treasured map triggering team-based submissions guiding them through hidden treasure locations. This highly interactive campaign resonated strongly across market, global social media platform impressions exceeded 120 billion up around 70% compared to last year's Ramadan campaigns. The strong response we got to this campaign shows our growing capability to take culturally routine events from local markets and expand them into globally resonate content. Global lining campaigns led us full resources, elevate content quality and deliver more frequent and distinctive experiences for our players. Beyond Free Fire, Arena Valor delivered record high quarterly bookings in the first quarter in its 10 year of operations. The sustained success of both games demonstrates our unique ability to operate games well across general in multiple markets and over long periods of time. Garena has started 2026 with great momentum. We will remain focused on delivering fresh experiences and building the long-term value of our game portfolio. In conclusion, we have started 2026 well with each business expanding its addressable opportunity while strengthening its competitive position. Meanwhile, across our ecosystem, we see the AI era creating significant opportunities for a company like ours. We've established scale, reach cross vertical data and deep local expertise. We are investing deliberately to capture the growth runway ahead, and we are confident of continuing to deliver robust top line growth while improving our adjusted EBITDA year-on-year. With that, handing to Tony to discuss our financials.