John Culver - Starbucks Corp.
Analyst · John Ivankoe, JPMorgan
Yeah, John, just real quick, clearly the biggest driver of the growth is going to be transaction growth, and how do we continue to accelerate transactions, both in terms of driving more product innovation in the stores, driving more throughput through our existing stores, and then continuing to enhance these digital relationships. That will allow us to drive leverage into the P&L. Last quarter was our best growth quarter in terms of transactions in six quarters. So we're starting to get traction there. Secondly, this work around labor and deployment is critical. We're doing a lot of work around how we're deploying labor in our stores, looking at both ends in terms of where we want to invest to drive more throughput and productivity, as well as where we need to pull back if we need to. We are looking at this through the lens of what labor investments are going to be revenue and margin accretive, and really, given the work that Matt and his team have done with the analytics they now provide us on a per-store basis, we're able to go in and look at it on a per-store basis and a much more detailed view in terms of sales mix, in terms of the channels that are operating in those stores, and then also just the overall format of the store. And then the other piece that we're looking at and doing a lot of work on, beyond the labor and deployment, is around COGS and the COGS savings. And last, at the analyst conference, we made a big commitment in terms of COGS savings over the course of now, between 20 and 21, and we're committed to delivering those savings, and we're on track to do so. That will continue to drive more leverage in the P&L. And then the last piece is around waste in the stores, and how do we manage more effectively waste, and then while at the same time increasing overall availability of our products in our stores, so that we can sell more product. So that's another big piece. And then this last area, I would just say is around, how do we continue to rationalize SKUs, and look at the number of SKUs that we have in our stores. We feel that this is an area of big opportunity for us, and creates a big unlock for our stores and our partners, and this falls into the work that we're doing around the streamline activity in the stores.