Hector Grisi
Analyst · Alantra Equities
Thank you, Begona. Good morning, everyone, and thank you for joining us. Let me share with you what we will focus on today. First, I'll talk about our 9 months results in the context of how we are progressing with the strategy we outlined at our Investor Day. Jose will then review our financial performance in greater detail, and then I'll conclude with a few closing remarks. As you can see, we had another strong quarter, demonstrating the strength and resilience of our unique business model even in times of market volatility as well as a solid execution of our strategy. We delivered record profit of €2.9 billion. That's an increase of 20% compared with Q3 in '22, that's 26% in constant euros. Profit for the first 9 months of '23 was €8.1 billion, up 13% in constant euros, driven by strong customer revenue growth. Revenue increased by double digit year-on-year, supported by all global businesses and all our regions. Commercial activity remained solid. We added 9 million new customers in the last 12 months, bringing the total to 166 million. We continue to advance towards a simpler, more integrated model through our One Transformation, which is leading to efficiency improvements and growth in profitability. As a result, our efficiency ratio improved 1.5 percentage points year-on-year to 44%. Our return on tangible equity rose 126 basis points year-on-year to nearly 15%, while our earnings per share improved by 17% year-on-year, supported by profit growth and share buybacks. We further strengthened our balance sheet generating capital in the quarter, even after deducting the share buyback on the way, and liquidity remains at comfortable levels and credit quality is quite strong. All of this led to strong shareholder value creation and attractive remuneration. TNAV plus DPS grew 12% during the last 12 months, and we have increased the cash dividend per share by 39% year-on-year. Moving to the income statement. As always, we present growth rates in both in current and constant euros. Profit increased strongly continuing the positive trends of previous quarters, supported by, first of all, strong top line performance with growth in all our global businesses. We have improved efficiency as costs increased well below revenue, reflecting our transformation efforts, double-digit growth in net operating income to more than €24 billion, normalization of loan loss provisions in line with our expectations. And as I mentioned in the previous slide, these trends resulted in our highest quarterly profit on record, 9% above that of Q2 '23. Jose will go now into more detail on these points later. These results maintained us on track to achieve our '23 targets, targets that we reiterate. First of all, good business dynamics led to double-digit revenue growth. Our efficiency ratio improved and remains at the lower end of our target range, even with investments in One Transformation. A strong balance sheet with cost of risk normalizing as expected and capital ahead of target with CET1 improving quarter-on-quarter. Our RoTE is close to 15% and should comfortably reach our target at year-end. Looking closer at capital and value creation, our CET1 ratio has grown year-to-date from 12% to 12.3%, backed by strong organic capital generation after investing in profitable growth, absorbing regulatory impacts and remunerating our shareholders according to our dividend policy. We continued to grow our shareholder value creation, which was up 12% in the first 9 months of the year, and we're increasing our shareholder remuneration with payout up to 50%. In September, the Board of Directors approved an interim distribution against our first half results, which is being executed as follows: a cash dividend of €0.081 per share to be paid in November, 39% higher than equivalent in '22; a share buyback program of up to €1.3 billion that is currently underway. Since '21 and after completing the current program, Santander will have bought back 9% of its outstanding shares, buybacks -- through share buybacks. We are progressing in our new phase of value creation, transforming the bank in the right way by changing our model to improve both cost and revenue. One Transformation, which implies creating a common operating platform and technology for our retail and commercial business across all of our geographies, will lead to improved customer service, efficiency and profitability. In simplification, we have reduced the number of products by 8% in '23. That's almost 800 less products. In digitalization, we are making good progress with our digital self-service model, increasing the availability of products and services in our digital channels and reducing the use of our contact centers by 16%. We have set up a fully digital end-to-end onboarding process in Mexico that takes just 6 minutes to complete. Since its launch in July, we have opened 36,000 new accounts. In the U.S., we have already captured around €114 million in savings from transformation and simplification. As you can see on the slide, the initial efficiencies from One Transformation and the impact of our active spread management in a context of higher interest rates have already contributed 117 basis points in efficiency improvements. Our global and network businesses contribute to the group's profitability and have delivered 39 basis points in efficiency gains. For example, multi-Latinas and multi-Europeans, initiatives to better serve our multinational corporates and SMEs through our regional coverage model, are growing at very high rates, with revenue up by 50% in '23 year-on-year. In Private Banking, we continue boosting collaboration with CIB and corporates, which has generated over €160 million revenue this year or 13%. In Brazil, we have acquired 117 new relationships that brought BRL 6 billion in net new money. In payments, Getnet already operates in 5 countries. We expect implementation in Chile in the next few months and in the U.K. in '24. In auto, we continued to strengthen our relationships with global OEMs. Since January '23, we have expanded 3 of our OEM partnerships to new countries. Finally, our global technology capabilities have already resulted in a 29 basis points improvement in the efficiency ratio. Our global approach to technology has allowed us to capture €125 million savings this year, €55 million from the recent deployment of Gravity, €60 million from the new global agreements with vendors and €9 million from the implementation of new IT & Ops shared services. Let's look at how One Transformation is reflected in cost and operational efficiencies. Simplification is driving significant improvements in our cost and revenue per active customer. Process automation is enabling us to spend less time on operations in branches and turn this into a powerful sales and advisory channel. Since our Investor Day, we have reduced the number of operational FTEs per million customers by 5%. We are already deploying global platforms to improve customer experience, leverage economies of scale and spread best practices. We have implemented across the group, proprietary back-end Gravity, already deployed in 3 countries and CIB. This is delivering €55 million in efficiencies in '23, and we have executed 75 billion transactions this year alone, that's 10% of the group's total. We're expanding our cards platform across the group, delivering real-time digital processing capabilities to our banks and accelerating our business growth and will generate operational synergies of around €100 million per year when it's fully deployed. Finally, we are being able to transfer the best-in-class products and processes from the country of origin to the rest of the group, which led to a strong value creation. The contribution of our global and network businesses is clear. In CIB, we continued to grow strongly. Our global presence has allowed us to grow revenue by 21% year-on-year as we provide a one-stop shop service to all our clients, capturing cross-border flows and making CIB products and services available to our wealth, retail and commercial customers across the group and vice versa. As a result, revenue from these 2 concepts, our network revenue grew by 27% year-on-year to €3 billion. Wealth Management and Insurance grew revenue 22% year-on-year, well above target, boosted by benefits of the Santander network effect. In Private Banking, a fundamental part of our value proposition is that our customers can move and transact easily from one country to another. Today, customers have €52 billion of assets under management booked abroad. That's 12% higher than a year ago. Our payments business is growing strongly and faster than the market. Our Payments Hub has become one of the largest processors of account-to-account payments in Europe. Spain, the U.K. and CIB are already processing a significant payment volume through PagoNxt, while we execute full migration of all the group's A2A payments in the next 18 months. In auto, we continue to prioritize profitability over market share growth in the context of rising interest rates. Global auto revenue was affected by lower lease income in the U.S. and the new regulation in Germany. One Transformation is now being extended across the group, and the increasing contribution from our global and network businesses are helping us to reach our '25 profitability targets across regions and businesses. Some geographies and businesses have benefited from rising rates, and they should continue to do so in '24. As for those countries and the businesses that do not benefit from higher rates, they are already showing signs of improvement. This diversification, which is a clear competitive advantage, will lead to consistent profitable growth and value creation. The group's RoTE rose 126 basis points year-on-year to around 15%, as mentioned before. Jose will go now in more detail to the group's performance. Thank you, Jose.