Hector Grisi
Analyst · CaixaBank BPI. Please go ahead
Thank you, Begona. Good morning everyone, and thank you for joining us. Let me just share with you what we will focus on today. First, I will talk about our half one results on the context of how we are progressing with the strategy we outlined at our Investor Day. Jose will then review our financial performance in greater detail. And then, I'll conclude with a few closing remarks. Despite the challenges the financial system experienced at the beginning of the year, Q2 was another strong quarter for Santander demonstrating the strength and resilience of our strategy and unique business model even in times of market volatility. We delivered record profit of €2.7 billion, an increase of 14% compared with Q2 in ‘22, thus plus 17% in constant euros. In the first half of ‘23, profit was €5.2 billion, up 7% supported by robust customer revenue growth. Revenue increased double-digits year-on-year, supported by all regions and global businesses. Global scale and network businesses are contributing around 40% of total Group revenue. Our number of customers grew by nine million year-on-year taking the total to 164 million and loans increased by 1% and deposits by 5%. The Group continues progressing towards a simpler and more integrated model through One Transformation. The program that is accelerating our structural model change to drive efficiency improvement, and growth in profitability. As a result, our efficiency ratio improved one point-three percentage points year-on-year to 44.2% and our net operating income grew double-digits. Our return on tangible equity RoTE rose 80 basis points year-on-year to 14.5, while our earnings per shares improved 13% year-on-year supported by greater profit and share buybacks. At the same time, our strong balance sheet with solid and sound capital ratio, liquidity at comfortable levels and robust credit quality contributed to solid profitable growth, value creation, and shareholder remuneration. These results allow us to deliver value creation in terms of TNAVps plus EPS year-on-year of 11%, of which represents an increase of more than €6 billion in the first six months of the year. Moving on to the income statement. Firstly, remember that as we usually do, we are presenting growth rates, both in current euros and constant euros. This quarter, there was no material difference between them. As I have just mentioned, profit increase in the first half, supported by, first of all, a strong line performance with all the regions and global businesses growing; cost in line with our expectations growing 1% point below the rate of inflation; double-digit growth in net operating income to approximately €16 billion, which demonstrates the strength of our results; and low loss provisions normalizing land with our expectations. These Trends resulted in our highest quarterly profit on record 4% higher than in Q1, even after the following impacts, net of taxes recorded in Q2. The SRF contribution of more than €200 million and additional Swiss mortgage provisions in Poland of €140 million and one-offs in Brazil of €137 million. Jose will go into more detail on all of these points later on. This was a great first half, that makes us confident that we will deliver on our 2023 targets. Good business dynamics are translating into double-digit revenue, growth; our efficiency ratio improved as a result of good cost control and revenue trends; our cost of risk remains contained in line with our target of keeping it below 1.2% at year end. CET1 was 12.2 after profitably growing our businesses organically, and at a comfortable levels allowing us to accrue funds to meet our shareholders’ remuneration targets of a 50% payout. Our RoTE also grew year-on-year to 14.5 on track to reach our target at would already be close to 15% if we don't analyze extraordinary banking tax on revenue earned in Spain. As we announced at our Investor Day we have entered into a new phase of value creation that will help us grow TNAVps per share plus EPS at a double-digit during the year – or through the cycle. I like to spend a couple of minutes updating you on the progress of our transformation plan, now that we are six months down the road from our Investor Day. We are transforming the Bank in the right way because we're structurally changing our model to improve both cost and revenue. We are making great progress in the implementation of One Transformation, creating a common operating model and technology for our retail business across our entire footprint. To better serve our customers and to improve efficiency and increase the size and profitability of our customer base we are delivering across the three, pillars of One Transformation. In simplification, we already have reduced 5% our number of products, nearly 400 fewer products in 2023. We are progressing in our digital self-service model, increasing the availability of products and services in our digital channels and reducing the use of our contact center by 17% just alone in the first quarter of ’23, compared with the same period last year. We are digitalizing the onboarding process and to enter in Mexico. This initial pilot has resulted in a 36% growth in digital accounts per month, compared to those in 2022. And we have already captured around €70 million in savings so far in the U.S. from transformation and simplification initiatives. As you can see on this slide, the initial efficiencies for One Transformation, and the impact of our good sprint management in a context of higher rates, higher interest rates which our CFO will cover later in depth, have already contributed 85 basis points in efficiency improvements. Our Global and network business keep contributing to the Group's profitability and have already delivered another 43 basis points. Multi Latinas and multi Europeans our initiatives to better serve our Multinational corporates and SMEs through regional coverage model are growing at a very high rates with revenue increasing by more than 70% year-to-date. In asset management, we have progressed to enter the alternative business is starting to serve open market and institutional segment and has reached more than €2 billion commitments already. In payments, we have deployed that in Portugal and Argentina in the first half and we expect to launching latest in Chile, in the second half. In Auto, we're increasing managing OEMs and retail relationships globally, expanding our partnerships in Europe to LATAM and the U.S. We have recently onboarded new partners in the US, leverage the existing agreements in Europe, which are expected to materialize in around €4 billion of new business per year. We have also deployed a new parent regional leasing platform in two markets and more countries will be added throughout ‘23 and ‘24. Finally, our global technology capabilities have already resulted in 36 basis points improvement in the efficiency ratio. Our Global approach to technology has allowed us to capture €80 million in savings this year, mainly driven by One Transformation and efficiencies from the recent development and deployment of Gravity in two countries, which has contributed with €31 million in savings in the first half. A new global agreement with vendors, which represent around €40 million in cost reduction year-to-date. The actions that we are beginning to carry out as a part of One Transformation, which we are expanding across the Group are starting to be reflected on cost and on operational efficiencies. As you can see on this slide, simplification has already driven significant improvements in our cost and revenue per active customer ratios. The solid progress we are making with the process digitalization and automation to capture efficiencies enables us to spend less time on operations in branches, and turn the branch, network into a powerful sales and advisory channel. Portugal has already taken out most of the operational activities from the branches freeing up branch employees, so that they can spend more time supporting customers and commercial activities. We're extrapolating this to other of our banks. In only six months through One Transformation, we have already reduced the number of operational FTEs per million customers by 3%. We are already deploying global tech platforms to improve customer experience, leverage economies of scale, and extend best practices. Open Digital Services, as we call it ODS, our cutting-edge front-end platform allows to deliver a best-in-class omni-channel experience to our customers. At the same time, that Gravity, our award-winning core banking platform drives significant efficiencies versus mainframe technology. We have integrated both in the U.S., so we will operate it on an end-to-end cloud-based retail technology stack core and omni-channel, which is already tested and will result in significant improvements in service quality and customer experience. Our global and network businesses continue to contribute to this new phase of value creation. In CIB we continue growing strongly after record performance in 2022, beating the market. Our global presence has allowed us to grow at 24% year-on-year, well above the average of annual growth target of 10% for the period ‘20 to ‘25. Because, first of all, we can provide a One-Stop shop service to our clients across all geographies, thereby capturing cross-border flows and because we bring CIB products and services to all wealth, retail and commercial clients across a group and vice-versa. As a result, revenue related to these two concepts which we call network revenue grew 27% year-on-year to €2 billion. Wealth management and insurance grew 25% percent year-on-year, well above our target and this has been boosted by the finance benefits obtained from the Santander network effect. A fundamental part of our value proposition in private banking is how unique combination of local presence and local reach, a global reach. Our customers can move and transact easily from one country to another and that's the reason why customers have €50 billion in assets under management book abroad, 10% higher than one year ago. Our payments business is also growing very strongly. Two years ago, we’ve began to move our payments business on to scale global platforms. And, as of today, our payments platform already manages a significant part of all payments in the Eurozone and we are progressing in another key countries such as Brazil, Mexico, and the UK. We are in the process of expanding our cards platform across the Group, delivering real-time digital processing capabilities to our banks, accelerating our business growth, as well as generating operational synergies of around €100 million per year during the next two years alone. First delivery of the platform will be live in Brazil by the second half or 2023. In auto we continue to prioritize profitability, our market share growth in a context of rising interest rates. Our transformation plan, which is making us more - much more efficient and increasing contribution of our global and network businesses is helping us reach our 2025 profitability targets across all regions and businesses. As I mentioned earlier, the Group's RoTE rose 80 basis points year-on-year to 14.5% and would be around 15% if we didn't analyze the extraordinary banking tax in Spain, which is in line with the Group's targets for 2022 - sorry ‘23 and ‘25. Jose will now go in more detail through the Group’s first half performance. Please Jose.