Jose Antonio Alvarez
Management
Okay. Good morning to everyone. Thank you for attending the second quarter results presentation. So as you very well know, the quarter has been very challenging. The environment was significantly deteriorated by the pandemia. And in this environment, this difficult environment, the bank had delivered a solid operating performance despite the economic environment. So during the second quarter, we were able to continue the performance trend set during the previous quarters in activity and underlying results. In terms of activity, the bank has extended substantial financial support to its customers to help them through the pandemic. Stock continued to grow in our three regions, and our digital adoption has accelerated a lot. We are starting to see signs of normalization in retail new lending, particularly in Europe, with mortgage and consumer new business increasing. SMEs and corporates were supported by the existing government warranty programs. CIB reduced from the peak in April, I would talk more in depth about the different segments of the activity. Strong top line performance given the current market context, with a net operating income increase of 2%, driven by resilient customer revenue and our cost reduction plan, minus 5% year-on-year in real terms. The cost reductions are ahead of plan, driven by successful expense management in the last few years and additional savings measure adopted since the beginning of the crisis. Higher loan loss provisions based on the application to our model, the synergies we outlined to you in the previous quarter. The total loan loss provisions are €7 billion in the first half of the year, an underlying profit of €1.5 billion in the quarter, €1.9 billion in the first half 2020. However, as a result of the pandemic, the bank has completed a review of the valuation of the bank goodwill held against past acquisitions and of the tax credits carryforward. We recorded a non-cash non-recurring impairment charge of €12.6 billion, resulting in a statutory attributable loss for first half of €10.8 billion. I will explain in – the details later. Additionally, we have strengthened the balance sheet. We maintained the estimation of the cost of credit we gave to you in first Q, expecting to reach 1.4%, 1.5% at year-end, with very good credit quality, supported by mitigation measures that we’ve been taking. Furthermore, we reinforced our capital position in the quarter, delivering a strong organic capital generation of 28 basis points in the quarter, with group CET1 reaching 11.84%, at the top end of the bank’s 11%, 12% target, after the accrual of 6 basis points of core equity Tier 1 capital in the quarter, to allow the flexibility to pay a cash dividend from 2020 earnings. In addition, the Board intention is to propose to shareholders the payment of a scrip dividend, payable in shares in 2019. As soon as possible, depending on the macro and the regulatory requirements, the intention of the Board is to go to full cash dividend – to 100% cash dividend, as I said, as soon as possible. Going to the P&L. So we delivered a strong performance. Exchange rates has a significant – has had a significant impact, eight percentage points in revenues and six percentage point in cost. Resilient customer revenue, even in – with lower business activity. A strong performance on CIB space, that is reflected in other income. We accelerate our cost reduction, and higher loan loss provisions due to COVID-19-related provisions. In Q1, these were within the provision overlay, which we included in the net capital gains and provisions, would have now been allocated by country in this line. You have the details in the appendix. As a result, second quarter underlying attributable profit of €1,531 million, driven first half 2020 results of €1.9 billion, after absorbing €7 billion of loan loss provision. We have also recorded non-recurring charges, which I am going to explain and break down in the following slide. Every year, usually in the Q4, group evaluates whether the adjustment of the goodwill generated in the acquisition of the subsidiaries is necessary. In the quarter, following the triggering of events occurred requiring an earlier review. This is a very special economic situation. The changes in the economic environment has been very, very, very high. We expect GDP to contract in all the countries in which we operate and anticipate a two-year – two-, three-year recovery period. At the same time, we have a lower for longer interest rates, with significant decreases in many jurisdictions. And the increase – we also increased the discount rates to reflect market volatility and higher risk premiums when we discounted the future cash flows. So the analysis of value in use guidance and its comparison with the group value results in a total goodwill impairment of €10.1 billion, of which €4 billion is the result of a 1 percentage point increase in the discount rate. By country, you can see the figures in the slide. Santander UK is €6.1 billion; U.S., €2.3 billion; Poland, €1.2 billion; and consumer finance, €500 million, some in Nordics, some in Germany. Additionally, economic environment also affect our capacity to use the tax credits carryforward in the short run, especially those that are registered in Spain, the Spanish consolidated fiscal group. As a result, we also recorded a €2.5 billion impairment to deferred tax assets. The impairments, as you know, are non-cash items, have no impact on our market position and credit risk position and are neutral in CET1 capital. Nevertheless, we remain optimistic that the growth potential in the markets in which we operate, and this impairment does not reflect, in any case, the importance of the markets in which we operate and how core are for us. Going for capital, we continue to build capital. In the quarter, we generate 28 basis points organic capital in the quarter due to higher net profit, management of risk-weighted assets and increased securitizations. This, together with the positive regulatory impact driven by the expected European regulation of capital requirements, CRR II quick fixed measures, led to a total increase of 52 basis points. On the other hand, we – there were several non-recurring impacts in the quarter, such as Ebury acquisition and negative impacts coming from FX mainly and some from pensions. All of these results in a CET1 of 11.84% and the management buffer of circa 300 basis points versus 189 basis points pre-COVID-19. Today, we have greater visibility than a few months ago. We do not believe that we’re going to destroy capital. Conversely, we think it’s more feasible to pay dividends. So we haven’t included in this capital position the sale of Puerto Rico, nor the sale of Puerto Rico. Now the potential impact of the software deduction that may come at the end of the year, that will be in the region of 20 – north of 20 basis points impact. So going to the activity. Let me to guide you through the activity in the quarter. First, on the operational side, we – the bank has operated remarkably well in all the geographic areas. The business continuity was not compromised, and we haven’t had any relevant incident. At the same time, we continue to serve our customers with the attention they deserve. Currently, nearly 90% of our branches are open. We strengthened our corporate centers capabilities, and we are over 37,500 ATMs available in the group working as usual. Also, our point-of-sale turnover has recovering near to precrisis levels, following 25% turnover growth from the low reached in April. Also, we started to gradually return to our usual workplace in some countries at the end of May, always following the recommendation of the local government, respecting the individual needs of each employee. When it goes to the activity – to the financial activity, you have on the screen the new – retail new lending. While we are seeing some signs of normalization, particularly intense in Europe, also in the U.S., less intense in Latin America. In Europe, as you can see, mortgage lending new business is recovering, particularly in UK and Spain. North American and South America are below precrisis levels, with South America more affected as some restrictions still apply. In consumer lending, recovering quickly in all the European countries, with Nordics above pre-COVID activity, and Germany, 100%, and Spain and Italy, over 70%. We had strong origination volumes in the U.S., particularly in prime, boosted by FSA campaign. In South America, volumes are still below pre-COVID despite having spike in April. When we go to the corporate and CIB lending. Let me to remember that this has been a quarter in which we’ve been used in the credit facilities through the government warranty programs. Over 630,000 operations have been formalized, amounting for more than €25 billion, mainly in Spain, also in UK and some in U.S. In lending to SMEs and corporates, in Europe, growth was driven mainly by Spain, in large part due to ICO and also in the UK, bounceback loans and CBILS. North America, volumes returning to pre-COVID levels. South America, it is still an earlier phase of the crisis and continue to have mixed performance across countries. Brazil declining month-on-month, while Chile and Argentina having some growth. In CIB, credit growth of €16 billion since February, such in drop-downs across countries in March and first weeks of April, start normalizing in the later half of the quarter. Much of this liquidity has been placed directly in deposits that grew 25 – €24 billion in the quarter. So if we go for geographic areas, you see the activity. In June, group new lending was similar to pre-COVID levels. In the second quarter, stock continued to grow in our three regions, resulting in a 6% year-on-year increase in loans and 7% growth in customer funds. Stock, you have the stock there. Basically, retail loans remained fairly stable, while corporate and wholesale balance increased across the board. Finally, as a result of the health crisis, digital adoption has accelerated a lot. Our digital products and service are becoming more important than ever. We have increased 6 million mobile customers since June 2019, growing 22%, and we reached 40 million digital customers. In first half 2020, we grew 50% more than in first half of 2019. Our digital sales penetration increased to 47% in Q2 versus 36% in 2019. Of note, it was Santander UK with an exceptional 92% of digital sales of the total in Q2, 76% in the first half of 2020. As a result, we have again achieved record quarterly figures in the number of digital accesses and transactions. Going to the group earnings. Let me to start with revenue. I will qualify the revenue as I did at the beginning, very resilient, with significant growth in the Americas. North America is still growing. And Europe, some decrease, mainly due to the fee income line as a result of lower activity. Well, overall, as I said at the beginning, very resilient revenue with – as the result of our business model that is characterized with – by strong a relationship with our customers. If you go to different parts of the revenue lines, the different revenue lines. NII was €16.2 billion, basically flat compared with the previous year. So although internally, we have significant changes, better – higher volumes, the impact of the lower interest rates, some regulatory path, particularly in Brazil with the overdrafts and the higher – the very high liquidity buffer, the highest ever, that has implications in the cost. But overall, flat NII in constant currencies. Going to the fee income. We have like three walls here: the retail banking, that suffered naturally the lack of activity in the quarter; the lower volumes of transactions, mainly in Europe; and regulatory changes in several units. The Americas remained broadly stable. From the business point of view, of note is Wealth Management and Insurance CIB, increased fees, and represent 47% of the group fees. This quarter, we can proceed a gradual recovery in net fee income associated with normalization of the activity. In retail, point-of-sale and card turnover increased 25% and 28% between April and June, after the sharp plunge of 24% year-on-year on like. In Wealth Management and Insurance, volumes show positive year-on-year growth in Santander Asset Management, driven by market movements and positive net sales in May and June. In insurance, new production started to cover precrisis levels in the second quarter, mainly in Latin America. In CIB, the evolution has been very good, 20% up, the fee income, driven by global transaction banking, global debt financing and the global markets. Our strategy remain focused on increasing loyalty and growing higher value-added products and services, and we are more optimistic for the coming quarters. Costs, as I mentioned at the beginning, 5% lower in real terms, reflecting our successful management in this space. We are accelerating the cost reduction trends in most markets, notably in Spain, minus 10%; UK, minus 6%, and U.S., minus 4%. This allow us to be ahead of schedule in our cost reduction plan, and we captured incremental cost efficiency. We have already achieved efficiencies in Europe, over €300 million year-to-date. We represent 75% of the initial full year 2020 target. The efficiency ratio remain broadly in line with the previous year at 47%, but it’s remarkable in this environment. And we believe that the management that we plan to do by region and the lessons learned from the management of the pandemic will enable us to accelerate our transformation plan in the future and consequently, further optimize costs while improving customer experience. We – I’m optimistic about the cost evolution in the coming quarters. So going to credit quality. We recorded a loan loss provisions, as I mentioned before, of €7 billion: €3.9 billion, first quarter; €3.1 billion, second quarter. As a result, we still expect the cost of risk of the group to be in the region of 1.4%, 1.5%, as we already mentioned. So the traditional measures of credit quality at this stage do not apply that much. NPL remain fairly flat. So all these provisions are based on the models, plus applying the scenarios to the model, as you know. Let me to – having said that, let me to give you some color about what’s going on in our loan book. As we mentioned in the previous quarter, payment holidays had been and the amount of customers affected like – that got a payment holidays has been significant. More than 5 million customers got some kind of moratoria for a total amount of €116 billion. Close to 80% of this amount is granted to individuals, of which around 90% is secured lending. The vast majority is mortgage-related, and it represents 60%, and is more to be concentrated in our highly collateralized UK portfolio. Moreover, as 100% other than [indiscernible] moratoria, a large majority of the customers in the UK have requested the payment holidays as a way to benefit for favorable financial conditions. Indeed, circa 90% of these customers do not have any arrears on record. Consumer accounts for 20% of the moratoria, of which 2/3 is [indiscernible] loans, such a moratoria is short term, typically two, three month, and is starting to expire, and I will provide you some data immediately. Just 6% of the SME and corporate portfolio is under moratoria. And this is complemented with new liquidity facilities backed by government warranties by more than €20 billion, as I mentioned before. In summary, according to our internal risk analysis, 75% of the portfolio subject to moratoria is defined as a low risk and so still, as early given the uncertainty levels to draft final conditions. Let me to share with you what’s going on with this portfolio as the current moratoria expires. As you can observe, close to 90% of the moratoria will mature in 2020. Of which 25% had already expired as of 30 of June, and 50% more will do so in the next three month. And so it’s still too early to draw any conclusions on expired volumes, we can see that the current expirations are behaving with no material deviation from the normal behavior. Of the total expired at 30 of June, circa €29 billion, 98% remains performing. More than 60% are essential mortgage, mainly concentrated in the UK, €18 billion. 30% is consumer, of which 90%, €8 billion, is short term mainly in SCUSA. Concerning SMEs and corporates, as of June, the expired loans are concentrated mainly in Brazil. We are reinforcing local recoveries teams. This moratoria and the early performance of expired payment holidays were taking into account when calculated the estimated cost of credit at year-end of 140, 150 basis points. As of 15 of July, more than €40 billion of these loans had expired, maintaining similar credit quality, and only 2% of the total had entered into Stage 3. So let me to handle now to José that he’s going to elaborate to the different business areas – regions and business areas in the quarter. José García Cantera: Thank you, José Antonio, and good morning, everyone. As previously mentioned, group net operating income was again supported by the bank’s geographic and business diversification. North and South America grew their operating income, while the performance of Europe was impacted by the economic environment, showing the different stages in the evolution of the pandemic. We had an outstanding performance in our global businesses, both in net operating income and profit, enhancing our local scale with global reach. As mentioned, our Corporate & Investment Bank grew profits by 23%, achieving double-digit growth in all of its main businesses, but particularly in global markets and global debt financing. Also, Wealth Management and Insurance expanded its profits based on sound revenue and flat costs. Now moving on to the countries. Let’s start with Spain. In a period heavily impacted by the state of alarm, we led in – among the Spanish banks the response to the economic crisis. It is worth mentioning the implementation of plan ayuda, help plan or aid plan to protect our most vulnerable customers, with more than 170,000 joining the mortgage, consumer and card payment holiday measures. From the outset, we’ve been the most proactive bank in eco-funding. And thanks to process optimization, we granted €20 billion of eco-loans in over 150,000 operations, which represents a market share of 27%. Customer funds were 2% lower year-on-year, impacted by the fall in time deposits and mutual funds, mainly due to market’s performance. However, customer deposits grew 6% in the quarter. Underlying attributable profit amounted to €251 million in the quarter, 64% down year-on-year, obviously driven by higher provisions. In addition, total income decreased due to lower net interest income, basically lower rates and smaller ALCO explain the majority of this drop, and also lower net fee income due to reduced transaction volumes. These impacts were partially offset by double-digit growth cost reduction – sorry, double-digit cost reduction as a result of the optimization processes carried out. Looking forward, we would expect to see improved trend in net interest income, boosted by higher volumes, as it was the case quarter-on-quarter, and also, we will see further cost reduction. Santander Consumer Finance, we are starting to see strong signs of recovery in most of the markets we did operate. New card sales in Europe dropped almost 40% in the first half, while new lending in Santander Consumer Finance fell by less than half due to the strong performance in January and February. The largest falls of – in the business were in Southern Europe, while Northern Europe, less affected by the lockdown, held up better. As the CEO already explained, new businesses has – have bounced back considerably in recent weeks, approaching precrisis levels in many markets, or even exceeding as it is the case in the Nordics. Net interest income increased 3%, driven by a strong loan growth year-on-year, particularly in Northern Europe. However, net fee income, which is directly related to the fall in new card sales, decreased 16%. Costs were down 4% year-on-year, 8% quarter-on-quarter, due to the efficiency programs we have launched already before the COVID. Loan loss provisions increased to historically high levels. But the cost of credit, the cost of risk remains at a low level for this type of business. As a result, underlying profits fell 26%, although it rebounded 19% in the quarter. In the UK, volumes continued to grow healthily. Loans rose 4% year-on-year. Underlying attributable profit continued to be impacted by revenue pressures. Net interest income, affected by the base rate reduction and the SVR, and net fee income affected by lower transactionality and regulatory charges – changes to overdrafts. There was also an expected significant impact on loan loss provisions. We have reason to expect, however, an improvement for the rest of the year. We have reduced the rates on the 1|2|3 World accounts in May, and we have announced a further reduction in August. Additionally, funding from the Bank of England’s Term Funding Scheme has significantly reduced funding costs. Both of these will support net interest income over the rest of the year. Moreover, our transformation program is driving the 5% year-on-year drop in costs, 6% in real terms. Our credit quality remains strong. Related to payment holidays that have been granted, as previously mentioned, the majority are mortgages with very high-quality borrowers who have requested the holiday to – due to its favorable financial conditions. Looking forward, we believe that we have weathered the worst of the crisis and expect an upward trend in the coming quarters. The UK remains a core strategic market for the group. Brazil has again proved its balance sheet strength and successful business model, which enabled us to maintain high returns for our shareholders. Return on tangible equity was 17%. Additionally, we continued to focus on improving our service quality, and this was reflected in a substantial increase in NPS to record levels. Lending increased 18% year-on-year, with all segments growing. Customer funds also rose, boosted by demand and time deposits. Net operating income rose 5%, backed by positive performance of revenues and efforts to reduce costs. Net interest income increased slightly, driven by larger volumes, which offset margin pressures due to the change in mix, interest rate cuts and change of the cheque especial terms of regulatory change, while net interest income was impacted by the slowdown in activity. Costs were 1% lower, excluding inflation, with improved efficiency year-on-year, 67 basis points down. The good net operating income was not reflected in underlying attributable profit because, obviously, higher provisions, which also led to an increase in cost of credit, but within our expectations. In short, the bank continues its excellent performance even in a more difficult environment. During the pandemic, Santander U.S. has remained focused on supporting its customers, employees and communities while pursuing its strategic priorities. In the bank, in SBNA, we continued our digital and branch transformation while enhancing our auto finance partnership with Santander Consumer, focused on prime loans. In Santander Consumer, we had disciplined originations through our dealer network, enhancing our partnership with Fiat Chrysler and SBNA and the bank. Loans were boosted by the Paycheck Protection Program. In Santander Consumer, originations declined in March and April, but have recovered later in the quarter, driven by FCA initiative programs. Underlying attributable profit decreased 56% year-on-year due primarily to provisions, which increased almost 50%. Compared to the previous year, underlying attributable profit was 1.5 times to – 1.5 times, 150% higher due to lower costs, loan loss provisions and reduced minority interest. In summary, we had a solid volume growth in the quarter and in previous quarters, we’ve doubled profits in the last two years, and we have strengthened our capital position as shown in the stress test. This is the result of the continuous improvement in our franchise, and we believe we can continue to grow and add value in a key market for us. In Mexico, the bank continued with its debtor support program, aimed at individuals and SMEs. In addition, a significant number of branches operated with reduced staff. Digital channels and contact centers worked normally. Digital activity increased substantially year-on-year, with a 38% increase in mobile customers, 45% in transactions. And digital sales penetration is now 11 percentage points higher than in the first half of 2019. Loan growth was driven by corporates, CIB and mortgages. Quarter-on-quarter, obviously, it was impacted by the slowdown in the use of credit lines from corporates and CIB following the strong growth that we had in the month of March. Net operating income increased 11% year-on-year, supported by positive revenue performance and improved efficiency. Costs show a better trend than in previous quarters, and the efficiency ratio improved by more than 2 percentage points. Underlying attributable profit rose 4% year-on-year, which benefited the reduced – which benefited from reduced non-controlling interests. In short, very positive trends, reflecting the improvement of our franchise in recent years. And finally, in the Corporate Center, the first thing I wanted to say is that it continues to play a critical role in supporting the group through the Special Situation Committees. Also, starting in May, the progressive reincorporation of employees to the workplace began, with a mixture of on-site and remote working, always following government and healthy – and health authority recommendations, maintaining a high level of flexibility to meet individual needs. With regards to results, underlying attributable loss is flat compared to 2019, mainly due to the combination of, on the one hand, the positive impact on – of the foreign currency hedging, which is reflected in financial transactions of €250 million, and a 4% reduction in costs. On the other hand, net interest income was negatively affected by larger liquidity buffer, while the revaluation of some small stakes is reflected in provisions. And now I will hand it back to Jose Antonio for his concluding remarks. Thank you.