Lynn Jurich
Analyst · Barclays. Please proceed with your question
Thanks, Patrick. We are pleased to share Sunrun’s third quarter results and progress against our strategic priorities. We grew our base of customers 20% compared to last year to 326,000 and to over 500,000 with the acquisition of Vivint Solar in October. In the quarter, Sunrun added 14,700 customers representing 109 megawatts of deployment, a 40% sequential improvement and exceeding our prior outlook. This performance is a testament to growing consumer interest and Sunrun’s leading execution at scale. We expect improving that cuts for margins and accelerated growth to continue into 2021. Consumer desire for clean, affordable and resilient power is stronger than ever with increased outages from storms and wildfires, combined with more time spent at home. As we discussed last quarter, the Sunrun team pivoted quickly at the onset of COVID increasing our digital lead generation activities, virtual selling capabilities and other operational efficiency initiatives. The sales productivity increases we highlighted last call have stayed. With our salesforce productivity up around 40% compared to the same period last year. Our cycle times from customer signature to install have continued to improve along with our installation labor productivity. These positive trends mean less wasted resources and a better customer experience. As a result, we continue to expect $2,000 per customer and cost improvements compared to earlier this year. And we enter 2021 in a strong position. The U.S. is at early stages of significant innovation and electrifying our buildings and transportation. Ongoing improvements in solar energy storage and electric vehicles are leading to an enhanced value proposition. And solar plus batteries will affordably replace more of consumers energy needs and together with EV we will unlock virtual power plant revenue opportunities. Sunrun aims to be the consumer brand synonymous with repowering your home with renewable energy. And the network created by owning more of these nodes will lead to a winner take both markets. Integration of the companies during the first four weeks has progressed well. The complimentary operational strengths and cultures have exceeded our expectations. We are already leveraging best practices from each company. For example, the Vivint Solar sales teams have more than doubled their battery attachment rate in California to over 20% since close. On the installation side, we have piloted the use of drones for site surveys along with our proprietary racking technology and the Vivint Solar crews love it and are excited roll them out. We've already been able to fill excess demand and markets by leveraging our combined companies crews to maintain high scheduled density and system throughput. We are rolling out Vivint Solar sales and trading practices developed through their world-class direct to home channel to enhance the effectiveness of our complimentary sales team. Our channel partners are also excited about the scale we bring and our increasing brand strength. These partners delivered a strong quarter and we will continue to grow the segment as an important part of our strategy and maximizes our market reach. Our Brightbox battery offering is now available in all of our active markets. Failed attachment rates hit a record high this quarter and installations grew more than 45% compared to last year. We expect Brightbox installations to accelerate and grow over 100% next year. Our efforts to develop grid services markets across the country are progressing well. And we expect to announce meaningful virtual powerplant contracts in the coming quarters. To-date, we have won 11 virtual Power Plan awards, which cover over 10% of our geographic footprint. Today, we are announcing a new virtual power plant award. Sunrun recently executed a contract with Southern California Edison to provide five megawatts of capacity. During the 10-year fixed price contract, Sunrun will dispatch energy from thousands of its Brightbox solar battery systems installed in SE territory, lowering the overall cost of power and reducing critical terrain on the energy system. The same solar power home batteries will also provide reliable backup power to these households if the power goes out. We'll share more detail soon. We have a pipeline of over 50 million and awarded contracts are those in the works, which would expand that 10% coverage to 50%. These opportunities not only provide us with additional recurring revenue streams, they provide a differentiated customer offering. We also finalized a joint venture with SK Group to accelerate electrification of the home. This is still in stealth mode, but we will have exciting updates in the coming quarters. We believe that the expected growth in electric vehicles will also benefit several and multiple dimensions. One, households will consume more electricity necessitating larger and more profitable solar system. Two, we can be the provider of charging infrastructure and resource management throughout the home. And three, it creates urgency to adopt solar and batteries. In the U.S. residential electricity sales are over 180 billion and utility CapEx is over 100 billion annually. This doesn't even consider the fuel switching opportunities. Residential solar has only penetrated 3% of U.S. homes and Sunrun represents a tiny fraction of this massive energy market with ambitions to become a significant player. The runway ahead is just enormous. Lastly, our commitment to sustainability will help our customers, shareholders, employees and communities. In September, we announced a partnership with Chanel to install approximately 30 megawatts of energy projects for low income multi-family households. Expanding access to solar for nearly 30,000 low income residents across California. Chanel's investment will also support more than 20,000 hours of job training, offering valuable vocational skills and certifications to hundreds of people in disadvantaged communities. Also, during the quarter, we provided 1400 hours of paid job training opportunities for people to gain hands on experience with solar installation projects through grid alternatives. We expanded our product suite for low income families in California to Illinois, and announced a partnership with the Honnold foundation to launch a new grant fund that will offer grants to community-based non-profits led by black, indigenous and people of color in the most polluted places in America. This will help install solar energy systems. Before I turn it over to Ed, I want to say how proud I am of the Sunrun and Vivint Solar team. Bringing together organizations is never easy and simple. But the passion, ingenuity and dedication to our collective mission is inspiring. We are collectively energized to lead this industry forward to deliver the best service for our customers, provide meaningful and rewarding career opportunities for employees and address climate change head on for our country and the world. For over 500,000 customers strong today and just imagine the value we can create when we welcome millions to the Sunrun network. Over to you, Ed.