Lynn Jurich
Analyst · JPMorgan. Your line is now live
Thanks, Patrick. We are pleased to share Sunrun’s second quarter results and progress against our strategic priorities. We grew our customer base 21%, compared to last year, now well over 300,000 strong. In the second quarter, we added 10,700 customers representing 78 megawatts of deployment. Our performance exceeded our expectations at the onset of COVID, and we are on track to deliver sequential improvements in our growth and net customer margins in the back half of the year. Consumer interest in clean, affordable and resilient power is stronger than ever with increased outages from storms and wildfires, combined with more time spent at home. Ongoing technological improvements in energy storage and electric vehicles are leading to an enhanced value proposition, as solar and batteries can affordably replace more of consumers’ energy needs and unlock virtual power plant revenue opportunities. These tailwinds, combined with our increased operating efficiency and customer reach will lead to strong improvements in the value we create for our customers and shareholders. Over the last few months, we have accelerated our corporate metabolism and operating effectiveness. Here are a few examples. Our sales productivity has increased by approximately 50%, we have improved cycle time from customer’s signature to install and installation labor productivity is up 20% compared to the same period last year. These changes result in reduced cost and an improved customer experience. We continue to expect $2,000 per customer of enduring cost improvements from these initiatives. Order volumes in March and early April did decline, due to restricted access to certain sales channels not lower customer interest levels. And as a result, we have lower installation volumes near term. We’re gradually and safely reentering the retail channel, our sales team continues to successfully execute with virtual selling, and the direct-to-home channel that several of our partners utilize remains robust. Order volumes are now returning to pre-COVID levels, and we expect a significant sequential increase in deployments into Q3 and into Q4. For Q3, we expect over 20% sequential growth. Our strategy is to be the go-to company for clean and reliable energy, as our world transitions towards renewable powered electrification. Consumer spend over $180 billion per year on electricity and even more on all energy sources, while utilities invest more than $100 billion per year in new energy infrastructure. Today, only 3% of U.S. households have made the transition to home solar and yet surveys show nearly nine out of 10 people in the U.S. favor expanding the use of solar power. Over the last few months, we have expanded our capabilities to lead the industry and accelerate the transition to consumer-led electrification. In July, we reached an agreement to acquire Vivint Solar, which will expand our customer reach, provide cost synergies and increase our base of customers. As a combined company, we already have over 0.5 million customers and will be a leading owner of solar assets globally. In the quarter, we doubled our number of grid services awards now totaling 10 and have over $50 million in awarded contracts or those in advanced stages. These programs are where we network solar and batteries together to form virtual power plants. They present a flywheel opportunity. This grid services revenue, coupled with lower customer acquisition costs, can enable lower customer pricing, allowing for even deeper penetration in regions with these programs. This further increases incremental recurring revenue opportunities, while differentiating our customer offering. We have now developed proof-of-concept programs in 10% of our geographies. This quarter, our team was incredibly busy launching programs with Southern California Edison, one of the largest utilities in the U.S. and Orange & Rockland, a subsidiary of Con Ed; and three community choice aggregators in California that provide power for nearly 1 million Bay Area homes. In addition, we announced that we’ve formed a venture to accelerate the electrification of the home with SK Group and affiliated companies. The new venture will conduct research and development activities to accelerate the adoption of renewables, the electrification of homes and the transition to a connected and distributed consumer energy system. Before I turn it over to Ed, I want to say how proud I am of all the work our team is doing. We’re focused on near-term execution, but also building the strategy for Sunrun to lead the industry forward. Our team’s ability to drive change will deliver benefits, not only to customers and shareholders, but also our country. Over to you, Ed.