Earnings Labs

Regions Financial Corporation (RF)

Q1 2020 Earnings Call· Fri, Apr 17, 2020

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Transcript

Operator

Operator

Good morning, and welcome to the Regions Financial Corporation's Quarterly Earnings Call. My name is Shelby, and I will be your operator for today's call. I would like to remind everyone that all participant phone lines have been placed on listen-only. At the end of the call, there will be a question-and-answer session. [Operator Instructions] I will now turn the call over to Dana Nolan to begin.

Dana Nolan

Analyst

Thank you, Shelby. Welcome to Regions’ first quarter 2020 earnings conference call. John Turner will provide some high level commentary and David Turner will take you through an overview of the quarter. Earnings-related documents, including forward-looking statements, are available under the Investor Relations section of our website. These disclosures cover our presentation materials, prepared comments as well as the Q&A segment of today's call. With that, I'll now turn it over to John.

John Turner

Analyst · Morgan Stanley

Thank you, Dana, and thank you all for joining our call today. I want to begin the call today by thanking our 19,000 associates, who despite tremendous disruption in their personal and professional lives continue to come together as a team to support each other, our customers and communities through the COVID-19 pandemic. The last few weeks have certainly been challenging. However, our top priority is the health and wellbeing of our associates and customers. In order to do our part to reduce the spread of COVID-19, we were one of the first banks to limit in-person branch activity to our drive-throughs and converted office services to appointment only. We also reopened previously closed locations to better serve our customers. Fortunately, due to our footprint, the majority of our branches have drive-through capabilities and I'm proud that we've been able to keep 97% of our branches open during this time. Additionally, almost half of our associates are now working remotely. Our teams remain committed to delivering the financial advice and guidance our customers have come to expect from the Regions’ bankers. These changes will help us do so in a way that minimizes the associated health risks. We're offering special financial assistance to support our customers who are experiencing financial hardships related to the pandemic. Through Tuesday, we have processed approximately 17,000 consumer payment deferral request, including approximately 4,000 related to residential mortgages. In addition, we've processed requests for approximately 12,000 mortgage loans serviced for others. From a business customer perspective, we've processed approximately 4,000 more. Also as a certified SBA lender, we've been working very hard to help customers through the new Paycheck Protection Program. And I'm proud to say that through yesterday, we have facilitated assistance to our business customers totaling $2.8 billion. We recognize the importance to…

David Turner

Analyst · Morgan Stanley

Thank you, John. Let's start with our quarterly highlights. First quarter net income totalled, $139 million resulting in diluted earnings per share of $0.14. Items impacting our results this quarter includes a significant CECL provision in excess of net charge offs and a large increase to our CVA associated with customer derivatives as interest rates move down substantially during the quarter and credit spreads widen. Partially offsetting the negative adjustments our MSR, net of hedges performed favorably during the quarter. In total, the adjusted and additional selected items highlighted on the slide reduced our pretax results by approximately $280 million. Let's take a look at our results starting with the balance sheet. Adjusted the average loans increased 1% while adjusted ending loans increased 7%. Loan growth was driven primarily by elevated commercial draw activity late in the quarter. Utilization rates increased from 45% at the end of the year to 54% at the end of March. As a point of reference, our utilization rate is typically around 45% and during the global financial crisis peaked around 51%. In the last week of the quarter the pace of increase slowed and we expect utilization rates will remain relatively stable for the time being. The draws we experienced have been primarily defensive or cautionary in nature and are broad based geographically and across all industries. Approximately 60% have come from investment grade companies, so we anticipate a portion of these customers will eventually seek permanent financing through the capital markets. However, it is too early to try and predict the timing of any refinancing. As a result, predicting loan growth is challenging. However, I do want to remind you that on April 1, we closed our purchase of Ascentium capital, which included approximately $2 billion in loans to small businesses. We look…

Operator

Operator

Thank you. The floor is now open for questions. [Operator Instructions] Your first question comes from Betsy Graseck of Morgan Stanley.

John Turner

Analyst · Morgan Stanley

Good morning, Betsy.

Betsy Graseck

Analyst · Morgan Stanley

Hey, good morning. I have couple – so my one question is just regarding the decision to pull the medium-term guidance, I totally understand the 2020, but when I see that you’re pulling the medium term guidance, I’m wondering is that because of the concern you have around the depth of how tough 2020 could end up being or is there some other rationale for that?

David Turner

Analyst · Morgan Stanley

Yes, this is David. I just thank you. And the uncertainty that’s in the environment right now is just prudent for us to just remove it all. There’ll be an appropriate time for us to put back and give you our target – long-term targets. I mean, you’ve known after a couple of Investor Day, where we strive to get but I just didn’t seem appropriate for us to have those at this time.

Operator

Operator

Your next question comes from Ken Usdin of Jefferies.

John Turner

Analyst · Jefferies

Good morning, Ken.

Ken Usdin

Analyst · Jefferies

All right, thanks. Good morning guys. So I just – a question on just all the moving parts around your NII forecast. I understanding that there’s the lower PPP, there’s the Ascentium. I guess, with the persistence of your hedges, do you still believe you’ve got that general sustainability past 2Q in terms of the ability to support dollars of NII as you look past these – the ads as you get in from first to second. How would you help us understand that?

John Turner

Analyst · Jefferies

Yes. So going into the second quarter, we said we’d pick up NII resulting from our Ascentium acquisition. Clearly, the hedges you could see our – we have chart in there as to when our hedges continue to more of them kick in latter part of this quarter and into the second quarter. We only had $10 million of benefit in the first quarter from our hedges. You can see we also have $1.7 billion of fair value, which comes in over approximately five years. So if you just did some straight lining, you would see an approximate $75 million benefit in each of the quarters. And it’s not straight line, but that just gives you a ballpark. So with that, we strongly believe in the support we’re going to get from our hedges. We think that’s a big differentiator for us. Clearly the margin will shift down a bit and then kind of stabilize there for the remainder of the year. After the Ascentium impact and you get the hedges rolling in, the growth in NII really will be driven by the balance sheet and what happens from that standpoint.

Ken Usdin

Analyst · Jefferies

Okay, got it. Thanks a lot, David. I’ll leave it there given your one question request.

David Turner

Analyst · Jefferies

Thank you.

Operator

Operator

Your next question comes from Brian Foran of Autonomous Research.

Brian Foran

Analyst · Autonomous Research

Hi. Maybe a follow-up on hedges. It’s interesting, I mean, all the regional banks generally opted out of including a OCI and capital as a – we’ve seen as a form of regulatory relief. But now, especially for a bank like you where you’ve got the outside team that it kind of understates your capital ratios in a way. So I wonder, can you just remind us, what would the capital ratios look like if the unrealized gains were included and is there any scenario where the hedges are so valuable you would actually monetize that – invest them some way in an acquisition or a buyback or is that just too far out?

David Turner

Analyst · Autonomous Research

Well, so we made our decision to exclude OCI, it was a choice we had. Had we not made that choice, we would have had just with the hedges that we have another $1.7 billion that’s pretax in our capital. But once you make the decision, you have to live by it. And that’s okay. So, to the extent that we see opportunities to terminate those swaps, we would take that gain. It would be deferred and amortized and the income therefore capital over the remaining life of the swaps, which as I’ve mentioned earlier our five-year tenor. So that would only be in a case where you saw the probability of rates increasing. And then we’d get ahead of that. That does not seem to be the case at this point in time. But you’re asking the right question. There will come a point in time where we do that. Remember the hedges are to protect net income from being degraded as a result of the low interest rate environment. It’s not an incremental. It is trying to protect what we do have. And so while we’re enjoying that protection, there’s no need for us to try and front end gains and use that for capital actions to sustain our profile in our consistency of generating PPNR.

Brian Foran

Analyst · Autonomous Research

Thank you.

Operator

Operator

Your next question comes from Matt O’Connor of Deutsche Bank.

John Turner

Analyst · Morgan Stanley

Good morning, Matt. Matt O’Connor: Good morning. Can you just talk about some of the expense levers that you can pull, while a lot of things are shutdown and there’s obviously a lot of emphasis on employees. But you’ve had kind of continuous improvement on expenses for several years and just talk about some of the things that you can look at in the environment here. Thanks.

David Turner

Analyst · Morgan Stanley

Yes, Matt. So, we’ve continued to be focused on expense management. I think we’ve done a really good job there. If you look at our top categories, salaries and benefits, occupancy and charter fixtures and equipment, the places we’ve been able to reduce expenses have been attached to our branches. We’ve consolidated a whole lot more branches than we’ve opened up. We continued to look at that and continue to have – we have a whole group of people focused on our retail network strategy to make sure that we’re optimizing that network from a revenue and growth generation as well as cost optimization. So you should expect us to continue there. We have continued to reduce square footage that we’re down some 300,000 square feet in the quarter. We’ll be down another 600,000 to 700,000 for the full year. And we’re learning some things working from home and we’ve really had missed a beat in terms of efficiency and effectiveness. So I had mentioned in the prepared comments kind of hoteling and maybe there’s an opportunity for us to continue to ramp that up even more so. Our vendor spin, we continued to have programs in place to control and reduce the vendor costs in particular, on the demand management side of things. So I think, we have 73 initiatives that we've identified in continuous improvement. I had mentioned, we're through 40% of those – actually we’re through about 32 of them. We'll complete another 14 this year. So John has asked us to figure out how we get better at whatever we do, wherever you are in the bank, how do you do it better tomorrow than you did today? And so I think you should continue to see us look for ways to become more efficient and effective over time. So we're – we have some ways to continue to work on the expense side.

John Turner

Analyst · Morgan Stanley

And I would just add, Matt, we've seen a lot of change and improvement over the last four or five weeks as we've accelerated the need to react the way we serve our customers. And so I think it bodes well for continued process improvement. With process improvement, we’re getting greater efficiency. We're absolutely committed to effectively managing expenses all the time, but particularly during this period of some great uncertainty.

Matt O'Connor

Analyst

Thank you.

Operator

Operator

Your next question is from Jennifer Demba of SunTrust.

John Turner

Analyst · SunTrust

Good morning, Jennifer.

Jennifer Demba

Analyst · SunTrust

Thank you. Good morning. You mentioned energy and restaurant lending being particularly stressed. What kind of loss content do you think you could see in these two buckets, considering a range of possibilities of economic recovery?

John Turner

Analyst · SunTrust

Barb, if you want to take that question?

Barb Godin

Analyst · SunTrust

Sure. Good morning, Jennifer. As we look at the energy buckets as an example, we know that’s right now that there is acute demand dislocation. However, on the other hand, you also have OPEC which came out and reduced the supply by 9.7 million barrels. And then you combine that with the opening of the economy, which we're hoping will help, should happen soon, and that's going to help with demand and with some stabilization and prices. I'd also point to with the books that we now have, the fact that majority of it is now midstream and primary E&P in the senior secured position, no second lien positions, et cetera, that you're feeling pretty good about that book. We actually stressed at, Jennifer, down to $24 a barrel. We also know we're in a contango market, so we do anticipate higher future prices as well. But we also know that crude storage is an issue. So we've got our eyes on energy. We're managing again on a day-to-day basis. Are we going to see some more energy losses? Probably, but here are two, four of our E&P book, we've only taken $5 million of losses since 2012 for E&P. The one that we have this quarter, we saw the loss numbers. It was roughly a $21 million loss to an E&P customer to that grouping, but it was a Master Limited Partnership, so not truly E&P per se, and I would say, a Shared National Credit as well. So we do see some of our non-performing loans are going to increase and criticized and classified, they’re going to increase, but in terms of surge-off, well we know they all increase. We think, they will be well under control. Let me talk to you a second on restaurants. Restaurants instead – but primarily for restaurant, it's going to be some of the quick serve and fast casual, et cetera. What we know is our quick service down 20% to 30%, fast casual just down 30% to 40% right now. It's 3% of our restaurant outstandings are all secured. And we know that the full service restaurants right now are experiencing the greatest impact. So again, saying that we know that there's going to be some more losses coming out of restaurants and again, we feel that they're going to be pretty well controlled given one we are.

John Turner

Analyst · SunTrust

Thank you, Barb.

Operator

Operator

The next question comes from Peter Winter of Wedbush.

John Turner

Analyst · Wedbush

Good morning, Peter.

Peter Winter

Analyst · Wedbush

Good morning. Can you just talk about some of your economic assumptions, what you're assuming and I'm just curious, if you cut it off on March 31, because we've just seen the recent economic work have gotten a little bit worse?

David Turner

Analyst · Wedbush

Yes. So Peter, given the significant economic volatility associated with COVID-19, we actually ran several economic scenarios to determine our allowance for credit losses. We also use third-party comparisons in particular, Moody's March 27 comparison. Our models really weren’t built for this type of change, so we knew we were going to have to have some overlays on top of that to get it to what we thought was an appropriate, allowance for credit losses. There’s been a lot of discussion in terms of what we think about the recovery, and what shape it is? And really we think a better question would be not the shape of the curve, but at what pace does it actually recover to pre-recession levels and we’ll call it pre-recession be in the fourth quarter of 2019. So, we have pretty severe numbers of GDP, approaching that 20% in the second quarter, unemployment, approaching the 10%. And while it does, we do expect it recover. We expect that it’s going to be very slow. If you go back to the financial crisis, it took about 14 quarters before we got back to pre-recession GDP. Our expectation is it’s going to be somewhere between 10 and 12 quarters before we get back there. So, call it the later part of 2022. So, we do not think the snaps back. We think it’s prolonged. We get better from the second quarter. Right? So, you start to come up. But you’re just not going to come up at the pace that you just went down. Therefore it can’t vis-à-vis. It’s going to be, I don’t know what the symbol is, but call the checkmark more so. And the slope of that will be the recovery again, getting back to GDP in the fourth quarter of 2022.

Peter Winter

Analyst · Wedbush

Thank you.

Operator

Operator

Your next question is from Erika Najarian of Bank of America.

John Turner

Analyst · Bank of America

Good Morning, Erika.

Erika Najarian

Analyst · Bank of America

Hi, good morning. My question is for Barb, if I could. So the last time, Regions went through DFAS, the nine quarter loss rate was 3.9% under severely adverse versus the Fed-run test at 6.5%. And I can see the historical bias in the CRE bucket, but I’m wondering, Barb, if you could, give us a sense of what the difference is particularly in where they think your C&I loss rate would be in such a scenario versus yours? That’s a pretty wide gap there. And in the most impacted industries that you outlined for us is a cumulative loss rate over two years of around 6% to 7% like we saw in the GFC fair? Or do you think there’s just, strong enough underwriting that would preclude that scenario from unfolding?

Barb Godin

Analyst · Bank of America

Well, we always know, firstly, Jennifer [ph] that we’re always going to have increase losses during these times of stress. So, I’ll start with that. And we also know, and I feel really comfortable on this as saying that as fact that our underwriting has changed, our risk management is really strong. The entire company is focused on overall risk management. So, we are going to perform better than in prior periods. If we look at what our DFAS losses were I’ll just use 2018 maybe as a bellwether, and somebody had used that in one of their analysis. And at the time they said the – that’s currently, I’ll see, I’m sorry, my allowance is $1.665 billion and the 2018 DFAS losses at the time was $3.1 billion. So that’s roughly 55% in a severe adverse environment of that. And I think that’s pretty good. I think it’s going to range somewhere between the high-40s and, somewhere into the 50s. So, again generally is feeling comfortable with those numbers. Did I answer your question?

Erika Najarian

Analyst · Bank of America

Yes, I guess, we just wanted to clarify what you think the primary differences are in terms of what the fed sees in your portfolio in terms of the worst loss experience and also trying to figure out the upper bound of cumulative losses in those most impacted sectors that you’ve outlined in your presentation?

Barb Godin

Analyst · Bank of America

I think the biggest difference between what we look at and what the fed looks at. So, even though we take history into account, the fed models are much more heavily biased towards history, which is the reason I started with we are a changed company. We’re not going back to 2009, 2010, 2011 outlook areas with curious. But those were our highest loss histories, which are currently still in the models and the fed model, as you know, they don’t disclose how they arrive at your model. So, we have to make some assumptions and we know that there’s still a fairly heavy weighting on that, whereas we have probably less of a waiting on that, especially given all of our performance since then has been much better.

John Turner

Analyst · Bank of America

Erika, just to add, this is John. We've spent a lot of time. I think as you know focused on client selectivity on risk adjusted returns, on balance and diversity, on de-risking. If you look across our portfolios, we don't have meaningful concentrations. In my view anyway, in any particular asset classes, we have a rigorous capital planning and stress testing process. We're applying stress as against our portfolio and making observations about it based upon what we know today. The provision and the reserves that were currently provisioned, we experience the reserves we're currently holding reflect our expectation of losses, given what we know, if this economic environment that exists currently persist, then it is very possible that we could see some additional provisioning. But we do believe our loss experience will be much better as to why our own projections are different from the fed and we're always trying to figure that out and we still have, I think work to do to better understand. We've been advocating and the fed is responding to giving us more transparency into their assumptions in their work, because we think that'll be helpful. If there's a real difference between what they believe and what we believe. We need to understand what that is, so that we can react to and so just purely from a standpoint of regulatory relationships, it is something that we continue to advocate for.

Erika Najarian

Analyst · Bank of America

Thank you.

Operator

Operator

Your next question is from Saul Martinez of UBS.

David Turner

Analyst · UBS

Good morning, Saul.

Saul Martinez

Analyst · UBS

Hey, good morning. I just have a very specific question on Ascentium, so you're taking your CECL true up on that loan – I'm sorry, on the loan book, what was the credit mark on that and by extension, how much of an incremental purchase accounting accretion benefit are you going to get on that?

John Turner

Analyst · UBS

Yes. So on day one, we are still working through that. We've given you a range of this adjustment in a $100 million to $120 million range that will be utilized or set up as to be amortized to margin over the life of the loan. And we'll – that's our best estimate for that adjustment at this time. And just kind of frame it up as to where that number comes from, so losses in that portfolio have been about 2.5% and the duration of that book is under three years, call it 2.5 years. And so we will have something in two times that – to 2.5 times that number, that will be recorded in the allowance for the offset and then becoming part of the purchase accounting accretion over time.

Saul Martinez

Analyst · UBS

Okay. So, I'm sorry, just getting into the view of the accounting, but my understanding is there's essentially a double hit.

John Turner

Analyst · UBS

That's right.

Saul Martinez

Analyst · UBS

So you'll have a similar size credit mark and then over the two years, 2.5 years you would amortize, you would have that, come back to as purchase accounting accretion and theoretically that should out flow to the bottom line given the process flow.

John Turner

Analyst · UBS

That's correct.

Saul Martinez

Analyst · UBS

Okay. Got it. Thank you so much.

David Turner

Analyst · UBS

Thank you.

Operator

Operator

Your next question is from John Pancari of Evercore ISI.

John Turner

Analyst · Evercore ISI

Good morning, John.

John Pancari

Analyst · Evercore ISI

Good morning. Question on the credit side, based upon that we got new Moody's data that had come out after the quarter close. Does that point to a likelihood of an additional reserve build in the second quarter? And then separately, could you give us a little bit of detail of what type of loan loss reserve you have against some of those higher risk portfolios that you mentioned on those slides in the back of the deck? Thanks.

David Turner

Analyst · Evercore ISI

Yes. So from a second quarter standpoint, we did the best we could, coming up with what we believe to be an appropriate CECL provision for the life of the loan at March 31, taking in all available evidence. Clearly, as John just mentioned, if things persist at this level and the stimulus doesn't work or doesn't work to the degree we think. There is a risk that we provide overcharge offs in subsequent quarters. The question is we just need to wait and see what it looks like at the end of June. We can't – every day is a new day. This is a very volatile environment. So things continued to trend worse at this point in time, but we also have $5.1 trillion of stimulus going into the system, which compares to about $2.1 trillion in the last crisis. And that would remind everybody that $2.1 trillion came over time, this $5.1 trillion is coming pretty quickly. And I know the government is continuing to look at additional ways to provide stimulus. So what does it all mean? It's just hard to estimate. So we can't conclude right now that we would have an adjustment overcharge offs, but that's reasonably possible given if things trend like this. That's a likely event. What was the second part of your…

John Pancari

Analyst · Evercore ISI

Question was – it was just – yes, just the size of the reserve that you have against some of the higher risk portfolios that you've flagged, including leverage lending?

David Turner

Analyst · Evercore ISI

Yes. I don't have that granularity in front of me on those particular portfolios, yet we're going have some incremental disclosure in our 10-Q of the major components. So business services, consumer, then within that, that the breakout or mortgage, credit card, indirect auto and so forth. But I don't have that John on at – that level. We can get that to you.

John Turner

Analyst · Evercore ISI

Yes. We are – just to break down business versus consumer. We're holding 150 basis points of reserves against the business portfolio. 260 basis points against consumer to get you back to the 190.

John Pancari

Analyst · Evercore ISI

Got it. Thank you.

Operator

Operator

Your next question is from Dave Rochester of Compass Point.

Dave Rochester

Analyst · Compass Point

Hey, good morning guys. Appreciate all the color on the energy and the restaurant books. Just maybe dig in a little bit deeper, was just wondering how far along you are in that borrowing base redetermination process at this point? And if you have a sense for where the new deck is, how much lines have contracted for those customers and then just on the restaurant book, if you've been able to do a full review of that book as well. And if you have a sense for how many customers may no longer be operating at this point and just how you project should be for that if you assume some of those guys come back into business. Thanks.

John Turner

Analyst · Compass Point

Yes, Barb, do you want to respond to that question?

Barb Godin

Analyst · Compass Point

Yes. For the energy books, we are roughly a quarter of the way through the borrowing base redetermination for the season. So far we've seen that those borrowing bases, availability is down about 12.5%. So we know that there's clearly some impacts there. We should be through the rest of our book in the course of the next month, month and a half, so we can always give more color at that point in time. On the restaurant book, we've also looked at each client individually because there aren't that many clients. And so we were talking to them on a regular basis, daily, weekly, monthly right now, make sure we have our handle on that. We do see some continued pressure on full service in particular as I said quickservice is a lot better. But the full-service portfolio, which has got, as I said, the most impact is really because of the restaurants are closed. So until the economy opens up, we're going to continue to see some pressure there and we're going to continue to see some losses there, albeit, we believe they are at very manageable and containable.

Dave Rochester

Analyst · Compass Point

So what portion of that book would be closed right now? And then do you just assume they come back later on in your reserving process?

Barb Godin

Analyst · Compass Point

Yes. I don't have the exact numbers that are closed at this minute, but in the restaurant book, we have 3,600 customers in total. And of that it would be somewhere, a portion of that obviously. And in terms of close, it's hard to count. Do I count each individual shop in terms of someone who's got multiple units and they've only closed one or two, et cetera. So that becomes a little bit of a tricky answer to that question. But yes, there are handful probably in the nature of 10 to 20 right now.

John Turner

Analyst · Compass Point

Yes. The only thing I would add, just sort of point you to our slide number – on page 23 I think. Barb says the – a bulk of the casual dining portfolio represented by about 34 customers is just over a $0.5 million – $0.5 billion in exposure. 21% of that portfolio is currently criticized and that reflects our view of the risk in that portfolio today based upon what we know.

Dave Rochester

Analyst · Compass Point

All right. Great. Thanks guys.

John Turner

Analyst · Compass Point

Yes.

Operator

Operator

Your next question is from Stephen Scouten of Piper Sandler.

John Turner

Analyst · Piper Sandler

Good morning, Steve.

Stephen Scouten

Analyst · Piper Sandler

Hey guys. Good morning. I remind you dig in a little deeper maybe into some of the impacts from some of the government programs, I know it's kind of hard to say, but – and regulatory relief. And maybe specifically on the payment deferrals, if you have a percentage amount of your loans that are in deferrals currently, and how you think those pan out maybe 90 or 180 days down the line, if those do become TDRs down the line? And then with the main street lending program in particular, how might that impact your syndicated loan book and those people's ability to kind of borrow additional funds, if it’s not refinanced yet?

John Turner

Analyst · Piper Sandler

So maybe I'll work backwards. I think there's a lot of interest in the main street lending program. We have a team working on better understanding the guidelines and how it will apply. I don't know that we have a real good feel yet for how many customers will ultimately be interested and how that might affect our customer base, but clearly one of a number of programs that the government and/or Congress have made available to customers that will be helpful over time. I can’t remember the first part of your question now.

David Turner

Analyst · Piper Sandler

Payment deferrals.

John Turner

Analyst · Piper Sandler

Payment deferrals. So with our business customers and we've now granted about 4,000 deferrals, 3000 small businesses, about a 1,000 middle market customers. So our approach there is to treat those customers on a case-by-case basis to evaluate the ongoing FC of their business. And if prior to the pandemic starting, they had a viable business and we’re – and doing well, or a good customer, then we'll typically grant them a deferral and in some instances that might be for up to six months, generally their 90-day deferrals interest only typically and then we revisit those at the end of that period. But that is specific to customers who were in good standing prior to the pandemic beginning and they clearly appear to have what we believe to be a viable business after the pandemic, whenever that is. On the consumer side, we're generally offering deferrals for 90 days to customers. At the end of that 90-day period we revisit where we are and consider another 90-day deferral. The bank, as I mentioned, we've granted 4,000 deferrals in our balance sheet – own balance sheet mortgage book, another 12,000 deferrals for the portfolio – mortgage portfolio that we service for others and about 13,000 deferrals of other consumer credit, whether it’d be credit cards, installment loans, home equity lines, et cetera, which is roughly a little less on the mortgage portfolio, a little less than $900 million which – and that's a $14.5 billion portfolio. So that’d give you some perspective.

Barb Godin

Analyst · Piper Sandler

Yes. And this is Barb, just to give you some percentages based on what John said. On the mortgage portfolio for our own book, it's about 7.5% of our accounts have been deferred on the commercial corporate book at 6% and the consumer book is 2.2% just given a large number of consumers.

John Turner

Analyst · Piper Sandler

And I think on our mortgage book Barb, half of the loans that have been deferred, the loan-to-value is less than 50%.

Barb Godin

Analyst · Piper Sandler

That is correct.

John Turner

Analyst · Piper Sandler

Yes.

Stephen Scouten

Analyst · Piper Sandler

Great. Thanks for the color guys. Appreciate it.

John Turner

Analyst · Piper Sandler

Hope that's helpful.

Operator

Operator

Your next question is from Bill Carcache of Nomura.

John Turner

Analyst · Nomura

Good morning.

Bill Carcache

Analyst · Nomura

Hi, good morning. My main question is on how much you think the payment protection program will really benefit credit performance on the consumer side of your business? I'm curious because, employees who are participating in PPP are getting those benefits in lieu of what would otherwise be unemployment insurance, which suggests I think that PPP may be understating the level of initial claims. Was curious to hear your thoughts on that. And since we know historically higher level of initial claims are associated with elevated consumer credit losses. And I just wonder whether you had any perspective on whether the payment behavior of employees participating in PPP would help you guys minimize credit losses on the consumer side of your business?

John Turner

Analyst · Nomura

Yes, it's completely anecdotal. As I talk to customers, some have furloughed employees that they intend to bring back if they get funding under the PPP program and so those employees likely went and applied for unemployment and – but may get an opportunity to come back at some point. And, and so you have that subset versus the group that have been maintaining their workforce in an ongoing basis and are hopeful to get PPP funding in order to continue to employ those teams. The funding is typically for about an eight-week period and so I think and as we look at the program, we think it is very helpful in the short run. There is a tremendous amount of interest in a program, way more interest in need for funding than has been appropriated today. We're very hopeful that Congress will appropriate some more money to help small business. I would say that in the short run, I do think that it will have a positive impact both on consumers, small businesses, and as a result corresponding credit that we have, but I don't think it's a solution three or four months from now if they're not – it's not other funding that comes behind it in some way, shape or form.

Bill Carcache

Analyst · Nomura

That's super helpful. Thank you.

Operator

Operator

Your final question comes from Christopher Marinac of Janney Montgomery.

John Turner

Analyst · Janney Montgomery

Good morning.

Christopher Marinac

Analyst · Janney Montgomery

Thanks. Hey, I'll just wanted to ask about the CECL forecast period, if Barb can walk us through that. Does that work against you with the new numbers on unemployment or was that already factored at the end of March?

Barb Godin

Analyst · Janney Montgomery

Yes. For CECL, we already – we did the nine-quarter losses; we have a two-year reversion period. So we looked at nine quarters as compared to CCAR, which is nine quarters, so it's not a lot different. And really what we did, and I can quickly talk about that as we looked at several different internally developed economic forecast that we did as well as industry stress level analysis that are included, the Moody's critical pandemics that came out recently. And then both of those looking at those gave us a range of potential losses due to what's going to happen in COVID. And then we took those outlook, which included again both acute economic stress in the immediate term as well as in a general recession type outlook. And our analysis reflected the key economic variables to our models for our base forecast as well as an abrupt recession and typical recession, et cetera. So again, a lot of different input to help inform us for a potential range of future charge-offs. And then we performed specific stresses on sectors we believe would be most impacted. So as an example, I mean these are included but not limited to energy, restaurant, hotels, manufacturing, retail trade. And again, came up with what we felt was our best numbers; this was the 250 overcharge-off. By the way, this is the same process I just walked you through that we rely on when we're doing our CCAR and doing our capital planning, which is why we feel good about the process given we've been doing capital planning now for years and years, have a very strong, very solid process there and this incorporates what we're seeing here coming out of CECL – coming out of what's happening with the COVID environment.

Christopher Marinac

Analyst · Janney Montgomery

Great. Thank you, Barbara and Thank you, John.

John Turner

Analyst · Janney Montgomery

Thank you. Okay, that's the last question we have. Well, thank you all for your interest. These are very unusual times. We're awfully proud of the work that our team is doing to take care of our customers and to focus on their own health and safety. Hope you all will do as well and appreciate your interest in our company. Thank you.

Operator

Operator

This concludes today's conference call. You may now disconnect.