Lance Mitchell
Analyst · Truist. Please proceed with your question
Thanks Mark. Good morning, everyone. Today, I would like to start by recognizing and thanking essential frontline workers, especially the work of healthcare professionals caring firsthand for those who are sick. Employees at our retail partners have also stepped up to continue to supply people with essential products on an ongoing basis. We are pleased to be able to support them, and I’m incredibly proud of how the entire team at Reynolds has come together, as we emerge from this quarter a stronger and more agile company. The pandemic continues to present immense challenges for people everywhere and there are five areas where I believe we have learned grew and demonstrated new and better capabilities in the quarter. I will review each of them, including the challenges we faced and high-level comments on our second quarter financial results, then speak to our second half priorities and how we are pivoting from managing the crisis to leading and working our plans to become a stronger company and partner. Safety, our safety-first culture has served us well as the pandemic developed in March and was fully underway throughout the second quarter. We implemented unprecedented safety protocols ahead of CDC guidance with urgency. These included safe distancing, barriers, shift separation, mandatory mask usage, temperature testing, hand washing and increased cleaning. It’s one thing to develop policies and procedures. It’s yet another to ensure that they are implemented on a day in and day out basis. Our safety culture has ensured we successfully continue to follow all the guidelines we established at the outset of the COVID-19 pandemic. Supply chain. We moved rapidly to expand capacity for products that continue to be in higher-than-planned demand, and we were creative in unlocking capacity. We worked with our retail partners to pause low-volume SKUs in favor of priority items; shifted innovation emphasis from on-the-go to stay-at-home products; centralized a portion of inventory management to improve replenishment and accuracy; re-commissioned mothballed capacity in our cooking and baking segment; accelerated line additions; added plant staff; and undertook other measures to deliver against the increase in demand. As a result, our capacity continues to increase, contributing to retailer in-stock rate well above levels early in the quarter in many of our categories. However, we are not operating at full utilization rates, reflecting challenges fully staffing existing and new capacity and contributing to out of stocks in certain product categories. Staffing challenges reflect multiple factors, including: absences in local hot spots; employees’ child care needs; and hiring conditions in certain local economies. We’re making progress here, but we have more to do. Overcoming this is a top priority of our leadership team. Category management. We strengthened the competitive advantage by spending more on proprietary research, developing new consumer insights and implementing new analytical tools to support our retailer partners and future product development. For example, we conducted 3 successive waves of research to identify progressive changes in shopping behavior since the start of the pandemic, allowing us to see new normals of growth and share by product segment. We undertook a state-by-state analysis of restaurant and dining out trends in relation to reopening orders, discovering patterns that are helping us predict localized trends for our tableware business. We adopted a new analytical tool to predict growth of our most important product categories, factoring the latest trends in the predictions and continually back-testing for accuracy. And in terms of e-commerce, we conducted research, identifying that an average of 26% of U.S. shoppers now look to e-commerce to fulfill their purchase needs in our categories. All of this tells us we’re seeing a sustained shift in behavior that benefits our categories and our ability to serve our retail partners. In terms of consumer behavior, our July Harris Poll finds that heightened nesting continues and that a significant majority of consumers expect to continue the increase in cooking, baking, cleaning and organizing in which they are engaged today. Consequently, we are planning and operating on the expectation that these shifts benefit the majority of our categories, not only in 2020, but over the long-term, too. Leadership is our fourth area of growth. We developed tools, policies and training that allow us to lead and manage remotely. We’ve also increased communications to promote alignment, increased investment in cybersecurity training for a distributed workforce and adapted in order to remain on track with our plans to exit transition service agreements. Our financial results, we reported strong revenue performance in the second quarter, in spite of last year’s exit of certain low-margin store brand business, lapping a price point investments in Reynolds Wrap foil, lower related party revenues and decreased demand for our tableware business. Our e-commerce retail sales were also strong in the quarter, as we continue to capture elevated participation in the e-commerce platforms. And adjusted EBITDA grew double digits, driven by our top line and gross margin expansion of 200 basis points, primarily from lower material and manufacturing costs, in spite of incremental COVID-19-related operating costs. When we formed Reynolds Consumer Products in 2011, we had the opportunity to create a new company built on well-known brands from solid legacy companies. We used that opportunity to create a culture that prioritizes safety, families, ethics and achievement of our financial and strategic goals. 9 years later, we entered the IPO process a successful company, partner and competitor, benefiting from the requirements of going public. Today, our leadership team leads an even stronger and more agile company, and I could not be more proud of our team and employees for their resilience and success responding to the challenges and opportunities presented by the COVID-19 pandemic. As we move through the second half, our priorities are: one, additional spending and work to better understand changing consumer preferences, behaviors and shopping patterns; two, advertising levels to support momentum into next year, and readying of innovations with continued focus on at least 20% of net revenues from products launched in the last 3 years; three, build-out, staffing and rightsizing of capacity; four, additional automation of production and processes; and five, delivery of other standing and new revolution business transformation initiatives. I would like to conclude by reiterating that we continue to make safety our top priority, striving for 0 accidents. I’m happy to tell you that we have experienced a record low number of incidents year-to-date, even with the challenges of a pandemic and projects to increase our capacity. That’s a continuation of our safety culture journey. Over the last 7 years, we have reduced our injury rate by 30%. I will now turn it over to Michael to discuss our results for the quarter and our outlook.