Richard Fain
Analyst · Barclays. Your line is open
Thank you, Jason and good morning everybody. It's been a great first quarter and we're on our way to another great year. So I look forward to chatting about it a little bit. As we stated in our press release, this quarter we were able to beat our earnings guidance essentially due to higher revenues and our revenues for the full year are also looking better than what we expected with higher pricing in every quarter. I have to stress that we're both delighted and a little bit surprised with this very nice outlook as our initial guidance was already very strong. We think that this is a result of several elements, our superior new buildings, strategic revenue management decisions, our global footprint, very well-positioned brands and an enhanced destination offering. Now, while our revenue outlook has only gotten better, our earnings forecast was negatively impacted by some things outside our control namely currency, fuel and an incident that occurred at the beginning of April at the Grand Bahama Shipyard. The accident impacted the year's operation and therefore affected directly and indirectly the ships that were scheduled to be drydock there. Luckily, there were no serious injuries but we did have to cancel three sailings on Oasis of the Seas in order to have her repaired. This is a very unusual event and not only have we never experienced anything like it, I've never heard of anybody else ever experiencing it either. Now as it pertains to our improved business outlook, I should first highlight the new buildings that our guests will be able to enjoy this year. First, we continue to enjoy delicious yields on our new ships from last year Celebrity Edge and Symphony of the Seas. We continue to find that our guest appreciate the innovation and the focus that's characterized, our new ship and more importantly they're willing to pay for it. In May, we will introduce the beautiful and relatively small Celebrity Flora, which will debut in the Galapagos targeting the expedition segment. This ship was especially designed for that very unique itinerary and is already making a huge statement in the market. Two weeks ago, we took delivery of Spectrum of the Seas and she is indeed beautiful. She's currently caring happy guests en route to China, and when she arrives in Shanghai in a few weeks, she'll be the largest and the newest ship in Asia. This will help reinforce Royal Caribbean's existing leadership and our commitment to that market. Many of you have heard me say that we have three new fundamental focuses to our strategy going forward. They are people, destinations and technology. I'll start with destinations, because we have a very dramatic new initiative coming online shortly. In the coming weeks, we will officially open Perfect Day at CocoCay, our private resort in the Bahamas. To say that, she is a beauty is a massive understatement and we believe that we have created a truly game changer for the cruise industry, in fact for the vacation industry. On this island, we will offer guests ample opportunity to thrill or chill. On the thrill side, we have the appropriately named Thrill Waterpark that features more than 13 water slides. One of them is the tallest in North America. We have a massive wave pool over the waters ziplines, rock-climbing walls and all sorts of adrenaline amping features. On the chill side, we have amazing beaches as well as the largest freshwater pool in the Caribbean, with a swim-up bar that offers endless opportunities to relax and unwind. Now for those, who'll be looking for a more scenic view is the opportunity to climb 450 feet above the island in Up, Up and Away a helium balloon that will provide some of the best views in the Bahamas. While, the island will officially open to guests in a few weeks, we have been solely opening individual venues as they become ready. And the feedback has been nothing short of exceptional. As you walk around the island, or you scroll through videos on Instagram, you hear the familiar catch praise, I love this place. I have to say that, all that love from our guests is turning into nice return to our shareholders too. Itineraries that include Perfect Day and preclude revenue for the island attractions are up double-digits versus the same time last year. Now, I have to warn you, if you give him even the slightest opportunity, I know that Michael will go on endlessly about this wonderful new extravaganza of his and he is rightly proud of. Now, switching to the technology focus of our company, we have Excalibur, our own, data and digital platform. And here we are transforming the onboard experience. With one single app, our guests can now control so many more aspects of their cruise experience, that it frees them up to enjoy their vacation more, instead of spending time organizing it. I'm particularly excited this is already been so broadly deployed that 60% of our guests can get it available. And, towards the end of the year it will be virtually all our guests. And the ratings that it's getting in the Apple App Store are 4.7. So a real success story for us. We're very pleased about it. And we're working on leveraging these opportunities. Now, besides our efforts in technology in destinations, I have to update you on the work we're doing regarding our human capital. You've heard me say many times, that what makes us successful is, the people, the people, the people. This success has enabled us to grow a lot, but we are growing fast at a time when the competition for talent is fierce. When skill sets are constantly evolving, and where the way we work is rapidly changing. New technologies are shaping how we work, where we work and the skills we need to do that work. Because of all that, we are putting forward a number of initiatives to ensure that we're able to attract the best talent, while helping our own people develop their critical skills and collaborate even better. We are investing in giving our employees the tools to do their job, and we are also investing in upskilling and reskilling internally, both for our employees on board and onshore side. I can't stress enough. Our success depends on, the people, the people, the people. One last topic I'd like to touch on is related to environmental stewardship. Back in 2016, we announced our partnership with the World Wildlife Fund, to take our sustainability performance to the next level. This partnership pushed us to set ambitious sustainability goals in three key areas, Greenhouse gas emissions, sustainable food supply, and destination stewardship. We believe that what gets measured gets better. Setting measurable goals, and then publicly reporting on our performance against those goals hold ourselves accountable and that's the best way to make progress. I'm pretty proud of the fantastic work achieved by our global tour operator team in their efforts to bring our guests more sustainable tours. We are now had reached 80% of our target of 1,000 sustainable tours by 2020. This effort takes us beyond our own internal operations. And supports sustainable travel and livelihoods at the destinations we partner with. It's quite simple, without the places tourism can't thrive. I'd like to take a moment to discuss some of the most recent announcements related to Cuba. As I'm sure most of you know, last month the U.S. administration took a decision that is likely to prompt a litigation related to companies that do business in Cuba. If such legislation does ensue, we believe that we possess all defenses. And we're not expecting to change our itineraries as a result. The administration also commented on possible changes to the regulations that apply to travel to Cuba. At this point, we don't know if there will be any changes, what those changes might be? Or to what extent they would impact us. Only 3% of our itineraries currently go to Cuba. And any impact would depend on what the regulations say. And how much advanced notice we and our guests would receive. With that, happy to turn the microphone back to Jason, Jason?