Robert Bruce
Analyst · Canaccord Genuity
Yes, Dvai, let me check up on that last point. You're absolutely right, and I touched on it earlier in the call. There has -- there actually was a little pop-up in churn, and I mentioned that we had real difficulty getting as many iPhone 4S devices as we needed in the quarter. And in fact, through the Q4 period, that caused us to see a pop-up in churn on smartphone. But let me take a second and answer the major part of your question, which was the key drivers on churn in the quarter. And first, let me echo what Nadir said: We have some work to do on churn, and we can definitely do better on the metric. And it's been a hallmark of ours in the past to excel on churn. So for us, this is a key focus executionally. Nadir also mentioned, and let me echo again, that we're seeing some sequential improvement in Q1. In terms of some of the factors driving the increases, Dvai, for sure, it's concentrated at the low end with the exception of the point that I just made. It's way more about consumer than business. In fact, we're seeing some improvement in our business churn. Urban markets outside our cable footprint is an area where we see concentration, and of course, those would be markets that are highly competitive markets. They would be new entrant markets with, even as the new entrants would describe, unsustainable and very aggressive pricing. It's concentrated in voluntary as opposed to involuntary, so it's not about involuntary churn. And I think if you watched us through the quarter, you'll notice that we were probably the most price-disciplined on devices and disciplined on plans. And lastly, it's hard to ignore that at least that Rogers seasonality, and Q4 has always been a peak period as we tend to renew an awful lot of customers as historically it's been a big loading period. We have a renewal process that goes on leading up to the Q4 period, and that's also a factor. So those would be the major factors, and the thing that I would leave you is you can count on the fact that we're going to dial up our efforts in the area of churn because, clearly, it's what standing in between us and having terrific net loads.