John Kett
Analyst · Baird. Please go ahead
Thanks, Arif. Good morning and thank you all for joining us on our third quarter earnings call. As we noted in our Q2 call in early August, our third quarter started off strong with continued improvement in assignment volumes and unit sold along with the continuation of the record level revenue per unit that we'd experienced in the second quarter. As the third quarter progressed, we continued to see strength across our business, as both assignments and units sold continue to improve at a greater rate than we had anticipated. In fact, we exited the third quarter with assignments down only slightly from pre-COVID-19 levels. As we also noted in our Q2 call, we thought revenue per unit strength might moderate in Q3, but that did not prove to be the case. Similar to Q2, we ended Q3 with revenue per unit near record levels. As a result of these stronger than anticipated trends, and the benefits we're seeing for our margin expansion plan, we saw a meaningful improvement in our overall results in Q3 with 8.8% growth in organic adjusted EBITDA versus Q3 2019, even despite a decline of 4.7% in organic revenue versus last year. As a follow up to our discussion on the Q2 call, we continue to believe that some of the underlying drivers of higher revenue per unit can be attributed to first the additional revenue that's associated with the full rollout of our digital only auction platform. Second, the positive impact from new products and tools that we are now offering buyers, such as 360 View and feature tour as part of the interact platform. Third, the positive impact that less supply may have on bidding activity and proceeds per vehicle and fourth higher used car prices. We are feeling more and more confident that the impact from moving to an enhanced digital only auction model and the tools and information we're providing as part of the interact platform are having a more significant and sustained impact on proceeds revenue per unit and importantly returns for our seller partners. At this point, it is a bit unclear to the degree to which reductions in the supply of vehicles is impacting proceeds in revenue per unit but we do believe that elevated used car prices is having a positive impact. The September Manheim used car index was up 15.2% versus the prior year. Another notable bright spot in the quarter was the strong growth in our non-insurance business, which was primarily the result of a targeted focus from our sales force. Now let me shift gears to review our progress against our strategic growth priorities. With regards to our margin expansion plan, following on the successful rollout of the buyer digital transformation in early April in the U.S., we accelerated the transition to online only auctions in Canada in late July. And I'm happy to report the transition was without incident. Similar to U.S., we are seeing the benefits from the deployment a 360 View in both Canada and in the U.K. As for the other aspects of our margin expansion plan, we remain on track with the timing and expected benefits from our initiatives around towing optimization, pricing optimization, and branch process improvement and efficiency. I'd like to turn now to talk about our focus effort on enhancing our buyer network and their experience. As we have transitioned the business to a fully digital model, we have been focused on continued engagement with our buyer network and remain laser focused on further elevating the buyer customer experience that we deliver across our platform. We are serving our buyers regularly with both quantitative and qualitative metrics, and incorporating their feedback into our platform and service enhancements. As an example of this feedback, we recently have expanded our payment options, including among other changes the addition of PayPal, which provides increased purchasing power and flexibility for our buyers. While COVID-19 initially had impacted by our attendance, we have seen steady improvement in attendance this quarter. Domestic buyer attendance was above prior levels throughout the third quarter and by the end of Q3 international buyer attendance also exceeded the levels of one year ago. In addition, at quarter end, the levels of active international buyers was up nearly 15% versus the same time last year. As we look ahead, we will continue to focus on enhancing our international buyer network, along with making further progress on our other strategic growth initiatives. Now shifting to talk about our cat response efforts, there have been several hurricanes and tropical storms primarily in the Southeastern U.S. over the last couple of months. We have done an excellent job of serving our provider customers during this period and the feedback that we've received from them has been extremely positive. In addition to taking advantage of our deep pool of towing resources, as well as leveraging our NASCAR partnership, our Flexible Capacity model provided safe accessible acreage and towing capacity, where and when it was needed and in close proximity to the affected areas. With our customers safety and convenience in mind, we established cat yards and locations that ensured vehicles would not have to be moved far distances. Our employees put an incredible amount of planning and dedication towards these events. And I continue to thank them for their efforts. I'm very proud of our teams and the progress we have made on our initiatives throughout 2020, despite a very uncertain macro backdrop. We're a little over a month into Q4 and continue to see positive trends, we were also mindful of the uncertainty that remains with the pandemic. With that, I'll now turn the call over to Vance to review our financial results. Vance?