Scott Howe
Analyst · Stephens
Thank you, Lauren. Good afternoon, and thank you for joining us. I am pleased to report a solid second quarter, highlighted by top line growth, expanding margins and continued innovation across the portfolio. Excluding divestitures and the impact of foreign exchange, total revenue was up 8%, driven by accelerating revenue growth at LiveRamp, which grew 58% during the quarter. International revenue was also up double digits. Beneath the top line, we delivered meaningful margin improvement with total company gross margin up over 500 basis points, and operating income, up 27%. LiveRamp posted record double-digit segment margin, and Marketing Services improved its bottom line by more than 400 basis points. During my portion of the call today, I will update you on each of our businesses and, in that discussion, highlight some recent momentum that gives me confidence in the back half of the year. First, Marketing Services. I'd like to revisit the 4 main goals we outlined on our last call for Marketing Services and update you on our progress against each in Q2. Our #1 goal in Marketing Services is to maintain and delight our current clients. This is key to defending our cash flows and growing existing relationships. During Q2, we closed all material contracts up for renewal, including a multiyear contract with a large financial services client and an expanded global deal with Harley-Davidson. We are now working with Harley-Davidson geographies, representing over 75% of the world's population to enable its customer acquisition and retention strategy. In addition, we were recently recognized by Citibank with a Citi Supplier Award for our high levels of service and performance. Acxiom was only supplier to win this award two years in a row, underscoring our commitment to delivering tangible results for our clients. As I mentioned on the last call, all our top 10 clients are under renewal through the remainder of this fiscal year, derisking the large majority of our second half revenue. Our second goal is to add new logos to the Marketing Services client roster. During the quarter, we signed 3 new logo deals, most notably, a multiyear deal with GNC, a leading health and wellness retailer, to enable its omnichannel engagement strategy. I am encouraged by our recent momentum in signing new clients, and this will remain an area of focus for us in the back half of the year. Deals are progressing through the funnel as expected, and we have several large late-stage deals in the pipeline. Bidding in just a handful of those puts the business in a much stronger position heading into next year. A third goal for Marketing Services is to leverage its deep client relationships to catalyze its sister divisions. All 3 of the new logo wins I mentioned also included services provided by either Audience Solutions or Connectivity. For example, to power GNC's omnichannel engagement strategy, the recognition technology and the Audience Solutions is a necessary and fundamental component of the underlying platform we provide. A final and important goal for Marketing Services is to defend and grow its cash flows. Here, we did a very nice job during the quarter. Gross margin expanded nearly 400 basis points, and segment income was up 10%. In the U.S., Marketing Services segment income has grown at each - each of the last 8 quarters, a testament to the team's ongoing efficiency in automation efforts. In summary, we continue to believe Marketing Services is a stable and healthy business. Our pipeline is sizable, and importantly, the number of late stage, high-quality deals in the pipeline gives me confidence this business is poised to exit the year on a growth trajectory. Now moving on to Audience Solutions. Audience Solutions, despite a flat top line this quarter, continues to make progress against its key growth initiatives. On our last call, we talked about the transitioning revenue model at our largest publisher partner. Specifically, we said that our revenue-sharing arrangement with this publisher would convert to a licensing fee quicker than we anticipated, creating a headwind this year. Although I have talked about this at length, I don't want to gloss over it today. It will have a material effect on our growth rates, both this year and next. However, we have several other initiatives in place that we expect to kick in, in the back half of the year to offset some of this decline. Digital data growth or data being resold through indirect digital channels, like publishers and platforms, was up over 30% in the quarter, excluding the large publisher to which I just preferred. As publishers and platforms outside of the big-walled gardens look to compete with the targeting capabilities that Facebook and Google provide, people-based data must be a part of their strategy. We are well positioned to enable this trend, and we continue to expect digital data usage to be a meaningful growth driver for us, despite the near-term headwinds. During the quarter, we entered into a new global data partnership with IPG Mediabrands to help strengthen its data and analytics capabilities. Through this partnership, agencies across the IPG Mediabrands network will have access to our data to help power their people-based targeting efforts. This is IPG's largest data alliance to date and spans 14 different markets. We also recently announced the launch of a new joint offering with Amex Advance, a personalization services business within American Express that predicts purchase intent across the U.S. consumer population. This joint solution combines spending insights from American Express' network with Acxiom's InfoBase data and first-party customer data in a privacy safe way to predict when consumers will be in market for a purchase. Audiences created through the partnership help marketers increase effectiveness by engaging consumers with relevant offers when they're most ready to buy. One of the newer growth initiatives inside of Audience Solutions is global data. We have largely completed our global data asset buildout with coverage across 62 countries and more than 65% of the world's connected population. Going forward, we will add additional market selectively. Our focus is shifted to activating these data assets into digital ecosystem by connecting them to both global and local platforms and publishers. The IPG win is a strong validation of our global strategy as is the recent expansion of our PayPal relationship, which now spans 14 markets. In summary, the challenges we face with a single large publisher are real but, we believe, unique to this single publisher. We have an experienced team pursuing a number of initiatives to reaccelerate our growth. Next. When we look at our segment guidance, we feel it is balanced. Next, connectivity. Connectivity had a milestone quarter. During the period, we achieved a $200 million revenue run rate and posted record gross and segment margins. Bolstering these strong results is our continued innovation and commitment to building an open and common identity framework for the common good of everyone in the ecosystem. A few highlights from the quarter. Segment revenue was approximately $52 million, up 58% year-over-year. We signed over 25 new logo deals, bringing our total direct client count to over 475. Notably, in the U.S., LiveRamp now works with 5 of the top 6 financial services companies, 4 of the top 5 retailers, 4 of the top 5 automotive companies and all 6 of the top telecom providers. Our growth puts LiveRamp on pace with ever comparable best-in-class Saas companies. And we are pleased to have achieved it while also meaningfully growing our bottom line. We continue to build out our partner network and added several new integration partners in the second quarter. Also, we are broadening the use cases we offer to our clients. For example, during the quarter, we announced a new partnership with Yelp Local Audiences, allowing marketers to leverage Yelp location and search data to target very specific audience segments and third-party sites. In recent quarters, we've seen a lot of interesting second-party data-sharing use cases emerge. For example, IdentityLink enables brands or first-party data owners to share data for co-marketing purposes. One of our more sophisticated retail clients is leveraging this use case to run co-marketing campaigns with a major airline and is sharing data with a credit card partner for better analytics. In addition, through our Data Innovators program, we can enable 2 or more data owners to share data to create new and differentiated products in the Data Store. We continue to see very strong adoption of the Google Customer Match use case. In fact, with more than 120 brands leveraging their data for people-based search, Google Customer Match has quickly become a top destination for our clients. Our ultimate goal is to build out the broadest and deepest coverage map of use cases in the ecosystem. And with more than 500 partners part of this ecosystem today, we are well on our way to achieving our goal. The average number of connections per customer remains between 10 and 11, which we feel good about. The number of recent new clients signed up for the Google Customer Match program has held the average roughly flat. Just last week, we announced IdentityLink for agencies, marking the completion of our industry-wide IdentityLink rollout. Agencies play an important role in managing the development and execution of marketing strategies for their clients. And we now work with agencies from all 6 of the top holding companies, including powering full identity across 3 of them. IdentityLink for agencies allows agencies to scale people-based marketing capabilities across platforms and channels for their clients. Specifically, this new offering enables agencies to: execute people-based planning, buying and measurement for any client regardless of their technology stack; better manage consumer reach and frequency across channels; and enrich people-based audiences with data from more than 120 unique data providers. Perhaps, most importantly, this solution allows agencies to build innovative products and services for their clients on top of LiveRamp's deterministic identity resolution capabilities. LiveRamp isn't an agency competitor. It is an agency catalyst. A year ago on this call, we shared an ambitious plan to build a standard for omnichannel identity resolution that everyone in the ecosystem can leverage. Brands, agencies, technology providers, data owners and publishers. With this launch, we have completed the first phase of this initiative. All key players can now leverage the industry's largest and most accurate open-identity graph to power their people-based marketing efforts. Our focus going forward is ensuring data can move in any direction needed, offline to digital, digital to digital and digital back to offline, to create an omnichannel view of the consumer that can be activated seamlessly across any channel. International. Before I conclude, I'd like to briefly touch on some of the progress we are making outside of the U.S. International, again, had a strong quarter with revenue up double digits for the second quarter in a row. We continue to make good progress growing our LiveRamp for business in the U.K. and France. During the quarter, we landed several new on-boarding clients, including the largest utility provider in France. We are also generating traction with Google Customer Match outside of the U.S. and are currently working with over 15 marketers across Europe to enable people-based search. On our last call, we highlighted the launch of Connected Spaces in partnership with Adobe. This is early stage, but a great example of innovation. For example, a core client is experiencing a 20% growth in loyalty program membership and a 23% increase in customer spending per visit since launching earlier this year. As more and more venues are trying to solve the customer experience challenge, we are seeing strong interest from a variety of other airports, malls, stadiums, resorts and even entire cities for Connected Spaces. Finally, in APAC, Acxiom China was recently selected by Alibaba Group to become a certified service vendor of Alibaba Databank, the data foundation for all marketing and advertising across Alibaba's ecosystem. Leveraging Acxiom, marketers and platforms can onboard their data into the Databank, merge their data with other sources and build people-based segments that can be targeted across the scale and reach of Alibaba. We are seeing a lot of early interest in this capability and are currently working with 9 brands, including 7 new logos to power this use case. In closing, we are pleased with our solid results in the second quarter, and I would like to thank our associates for their ongoing hard work and many contributions. While we have work to do in each of our divisions, I remain very confident in our business and the steps we are taking to generate even greater results for our clients and shareholders. Thank you again for joining us today. We look forward to updating you on our continued progress in the quarters ahead. And with that, I will turn the call over to Warren.