Joshua Kobza
Analyst · Oppenheimer & Company
Good morning, everybody. Thank you very much, Patrick, for all your support so far. And I'd like to thank Jose, who's been a great leader and a friend to me for my entire time so far at RBI. It's still early days for me in thinking through priorities in my new role, and I plan to spend the next few months listening to our teams, our franchisees and you all and making sure that our plans for the future incorporates all of your perspectives on how we can be the most successful together in the coming years. That said, I do have some initial reflections. One is that we have an amazing business, fantastic people and a lot of tailwinds. I think this is really a question of how we can make our business move faster and operate even better. And one of the most straightforward ways to allow our teams to move faster is to give them more autonomy and ownership within our global company structure. I'm looking forward to sharing more of my thoughts on these and other topics in the coming months and quarters. I feel very fortunate to have the support of Jose, who's been in this role for the last 4 years. And I'm also very fortunate and thankful to have Patrick as a leader and a mentor to learn from and work with as we take our next step towards this phase of growth. Well, let's be efficient and get into the results that we're here to talk about this morning. We closed out the year with momentum, having made great progress across a number of important initiatives, including driving strong sales growth at Tim Hortons Canada, launching our Reclaim the Flame plan at Burger King U.S., increasing our net new restaurants year-over-year, improving operations and enhancing the digital guest experience. We also continue to make strides in our ESG journey, including being named to the Dow Jones Sustainability Index for the first time. We finished the year on a strong note, growing fourth quarter consolidated comparable sales 8% year-over-year and net restaurants over 4%, which led to system-wide sales growth of 11% year-over-year, excluding Firehouse Subs in Russia. Our comparable sales included double-digit growth at Tim Hortons Canada and in our Burger King international business as well as sequential improvements in Burger King, Popeyes and Firehouse Subs home markets. These results were aided by continued growth in our digital channels, with global digital sales up 24% year-over-year to over $3.5 billion in the fourth quarter, representing over 1/3 of consolidated system-wide sales. For the full year, we grew digital sales 31% to $13 billion. We also closed out 2022 with some improved momentum in development, delivering 754 net new restaurants in the quarter and 1,266 net new openings for the year. We saw the benefits of having broad-based development opportunities, with Popeyes contributing 30% of our total net restaurant growth in 2022 and Tim Hortons driving nearly 25%. Tim Hortons added close to 200 net new units during the quarter and surpassed the 1,700 store mark outside of Canada, including China, which crossed the 600 store mark. Popeyes had a solid development here in North America, while also ramping up internationally, including opening its first stores in fast-growing chicken QSR markets like South Korea and Indonesia. Meanwhile, Firehouse Subs kicked off its development journey as a member of the RBI family, signing new agreements to expand in Western Canada. In total, we saw over 700 net restaurants opened in international markets in Q4 and still have an opportunity to bring Burger King International back towards prepandemic levels. We see plenty of opportunity to bring our brands to new markets around the world and combined with our existing growth markets, places like Burger King India, Brazil, France and Spain, I think this dynamic sets us up well to continue accelerating our net unit growth in 2023. Before turning to our brand results, I'd like to acknowledge the devastating earthquakes that impacted Turkey and Syria last week. We have a large business in Turkey with nearly 700 Burger King restaurants and more than 250 Popeyes restaurants. Our team has been working closely with our dedicated master franchise partners and the UN refugee agency to provide real-time updates on the situation. Our thoughts are with all of our team members, their families and the people of Turkey, who have been impacted by this unfortunate tragedy. Now turning to brand performance for the quarter. We'll start with Tim Hortons Canada. Axel and his team at Tim Hortons Canada closed out a great year with our highest level of annual comparable sales since acquiring the brand in 2014. The team drove double-digit comparable sales of 11%, even while lapping a strong prior year period, which included our Timbiebs promotion. During the quarter, we grew comparable sales nearly 9% versus 2019, including sequential improvements across all dayparts, formats or vanities and regions, with super urban locations notably up 2% versus 2019, the first positive quarter of results in this format since the pandemic. Our results were driven by thoughtful calendar initiatives, targeting high-growth PM food dayparts and the cold beverage product category as well as momentum from our core offerings and digital platforms, all of which were aided by mobility improvements and strategic pricing. Our efforts to strengthen our PM food dayparts like lunch and afternoon snack continue to benefit from our loaded platform, plus the addition of anytime snackers, a savory baked good option. Our loaded bowls and wraps and anytime snackers contributed to an increase in traffic while also attracting younger guests. We're excited to continue to build on these platforms, including with the recent launch of our new Chipotle stake bowls and wraps. Although we're still in the early phases of our journey, we grew sales in our PM food dayparts nearly 30% versus 2019 and expanded our total PM food sales mix to approximately 24% in 2022 versus 22% in the prior year. This represents about 8% market share for the year, meaning we have plenty of room to grow further, as we aim to increase our share of the $10 billion PM food market in Canada. Over the past 2 years, we've also focused on extending our position as a leader in hot rod company in Canada to leadership across the broader beverage category. As part of this journey, we've introduced new cold beverage platforms that complement our food offerings, including our cold brew and winters. The cold beverage category is one that's been growing quickly for us. This quarter, whole beverage sales grew 11%, comprising 23% of total beverage sales, up from 17% in 2019. In 2022, we held nearly 25% of the CAD 4 billion cold beverage market, and we see a clear path to build on our recent innovations to capture even more share. Digital, which represented over 1/3 of systemwide sales in 2022, also remains a core long-term growth engine for Tims in Canada. We know that digital guests visit more often and have a higher check on average, resulting in 5x more spend over the course of the year versus nondigital guests. In October, we rolled out our new Scan & Pay feature, which allows our 4 million monthly active Tims reward members to use just 1 scan to pay for orders, earn loyalty points and redeem rewards. Looking ahead, we see opportunities to enhance the Tim's digital experience even more by improving the look and feel of our app and adding more rewards options and reasons to engage with our platform every day. Our teams and restaurant owners have also been focused on operational improvements. We saw the benefits of hospitality and speed of service workshops, enhanced field team visits and trainings, all translating into restaurant-level operational improvements this quarter, including a 12% sequential improvement in guest satisfaction and shaving a second off speed of service. I'd like to thank our restaurant owners and their team members for remaining focused on driving operational excellence and delivering a great experience in the communities they serve, helping to solidify Tim Hortons place as the most loved and trusted restaurant brand in Canada. Turning now to Burger King U.S. In our first quarter of the new Reclaim the Flame plan, the team delivered a sequential improvement in comparable sales to 5% year-over-year. Tom and his team's focus on operations, menu innovation and enhancing our digital capabilities were further aided by reclaiming a stronger share of voice with our fuel to plan marketing investment. You've heard us highlight again and again the correlation between operational excellence and sales and profitability. Since sharpening our focus on operations in mid-2021, Burger King has achieved an over 40% improvement in guest satisfaction, with 6 consecutive quarters of progress. We have accomplished this by supporting franchisees through several initiatives, including expanding our field team, implementing our new franchise success system, to provide consistent data and key metrics and holding targeted gold standard service and Whopper training sessions across the system in the fourth quarter. We kicked off 2023 with Royal roundtables, which are bringing together more than 8,000 Burger King restaurant general managers in over 40 cities across the country. Our goal is to rally the system behind Reclaim the Flame, providing them with hands-on education and instilling a sense of pride for the valuable work they're doing to deliver an exceptional guest experience in our restaurants. I had a chance to attend the Miami session last week and the enthusiasm from our restaurant general managers is truly inspiring and rewarding. During the fourth quarter, we kicked off our Royal reset program, spending approximately $17 million of the $250 million program. This included allocating an initial $50 million to Royal refresh for new point-of-sale terminals, kitchen display screens and indoor digital menu boards, which we'll start deploying this month. These investments are matched dollar for dollar by participating franchisees who have chosen to invest in kitchen equipment like fryers and broilers as well as property enhancements, like improved lighting and signage. Given strong interest from our franchisees and to better capitalize on the momentum we're seeing in the business, we've decided to accelerate our timeline and now expect to deploy the majority of our announced $50 million Royal refresh spend in 2023. We also continued working through applications for our Royal reset remodel program, which provides up to $200 million of funding for high-quality remodels, prioritizing restaurants, operators and remodel scopes that offer the greatest potential to deliver the highest returns for our franchisees. We've mentioned before that quality over quantity is a key priority for this program, and I'm pleased to see franchisees also embracing this mindset. Nearly 1/4 of the remodel applications are for scrape and rebuilds. While these scrapes are the most intensive -- capital-intensive project type, they also see the highest sales uplifts and position the brand for success in their markets for decades to come. The Royal reset program, team member training and Royal roundtables help to ensure our restaurants are ready to welcome guests as we drive traffic to the system with our $150 million fuel to flame in marketing and digital investments, which also began in Q4. I'm really proud of our team's new campaign, highlighting the Whopper. I won't attempt to sing the jingle here, and you all probably have it stuck in your heads by now anyways, but this is a truly iconic campaign, highlighting one of our strongest brand equities. We've already seen early indications of success from this campaign including sequential improvements in brand health metrics like top preference during the fourth quarter. Now to move on to our results. Our 5% increase in comparable sales was driven by our focus on the Whopper, sustained momentum in Royal Crispy Chicken platform and thoughtful value positioning. Our calendar initiatives were further enhanced by $13 million of spending against our fuel to flame program, including $9 million on marketing investment. -- which included brand communications to reintroduce our guests to our core equities like the Whopper and HAVE IT YOUR WAY. In addition, our ongoing efforts to improve our digital capabilities helped drive fourth quarter digital sales growth of 36% year-over-year reaching approximately 11% of system-wide sales. Before I shift to Burger King International, I want to touch on the health of our franchisee base. We know this is a key focus for investors, especially given the recent insolvency in the system. We have hundreds of franchisees across the country, many of whom are experienced local operators. We have families who have been in the business for decades and are important contributors to their local economies and communities. That said, it's also clear that we have operators who are struggling, and we're actively working to help them improve or transition their portfolios to more engaged operationally strong franchisees, all with the goal of positioning the system for long-term success. As Patrick discussed, we know that one of the best ways to improve the financial health of our franchisees is to drive traffic and top line sales while thoughtfully implementing initiatives to improve the bottom line. We also know that strong operations are highly correlated with franchisee profitability. That's why Tom has been so focused on operations, as we work to drive traffic back into the system. We are seeing this translate into improvements in franchisee profitability, with Q4 profitability up about 40% year-on-year, a good first step towards surpassing our $175,000 average 4-wall EBITDA target by 2024. That said, we're pleased to see early indications that our dedicated operations improvements, efforts and reclaim the land plan are driving results. We'll keep you updated on our progress in the year ahead. Now shifting to the Burger King international business, which is an important growth engine for the brand. David and his team delivered comparable sales growth of 11% year-over-year, and system-wide sales were up over 16% for the fourth quarter. These results were driven by strength in 5 of our largest markets: France, Spain, Australia, Brazil and the U.K., which all saw double-digit comparable sales versus 2019 and helped to offset continued COVID-related pressures in China. France, our leading international Burger King market, saw over 25% system-wide sales growth year-over-year reaching $1.6 billion in system-wide sales in 2022, and Spain reached $1.3 billion in system-wide sales. For the fourth quarter, digital sales in Burger Kings international markets comprised over 60% of system-wide sales and grew approximately 27% year-over-year, driven by kiosks and delivery. China and South Korea generated over 90% of sales through digital channels with France, Spain and Italy reaching over 80%; Brazil at over 50% and the U.K., Saudi Arabia and UAE generating over 30% of sales digitally this quarter. We're very excited about the potential of our international business and look forward to extending this momentum into 2023 and beyond. Turning now to Popeyes. Our development momentum resulted in net restaurant growth of 10% and coupled with comparable sales of nearly 4%, including 1.5% comparable sales in the U.S., led to system-wide sales growth of over 11% for the quarter. Throughout 2022, we've been commenting on the strides the team has been making to bring the brands unique Louisiana flavors to more and more guests around the world. We were recently named the #2 best franchise in Entrepreneurs Franchise 500, and we believe the strong value proposition of this brand is becoming more and more recognized in the broader franchisee community. Our emphasis on entering into long-term agreements with high-quality partners who the ambitions and values are aligned to their own, coupled with the business transformation we've experienced over the past few years, are major contributors to this development journey. We ended the year just shy of 4,100 restaurants globally, up from roughly 2,700 when we first acquired Popeyes in 2017. This year, we saw over 200 restaurant openings in North America alone, featuring the greatest number of new franchisees and highest percentage of freestanding single or double drive-through locations in the past 5 years. We also started to see the brand's global development pipeline take hold. In 2022, we opened over 180 net new stores outside of North America. That's a nearly 7x increase versus 2017 levels. With growth coming from existing markets like Turkey, Spain, Brazil and the U.K. as well as exciting new market entries like South Korea, India and Indonesia. In the U.S., the launch of our Black & Chicken Sandwich in November proved to be a great extension of our chicken sandwich platform, offering guests another delicious, high-quality product well positioned for more everyday consumption without sacrificing the flavor of the classic chicken sandwich. This addition resonated well with guests and helped drive a healthy rebound in overall chicken sandwich performance. As I mentioned, and his team have also been focused on enhancing operations at Popeyes in the U.S. In this quarter, we saw a continued improvement in guest satisfaction levels. We know that top operators are those who score the highest on key metrics like guest satisfaction, speed of service and brand standards execution, generated over 30% higher 4-wall EBITDA in 2022 than the system average, which is why improving operations is such an important aspect of our long-term strategy. We were also pleased to drive approximately 20% of our sales through digital channels at Popeyes U.S. this quarter, up over 30% year-over-year, driven by strength in delivery and Mobile Order & Pay. As we look into 2023, we're focused on delivering another strong development year, innovating around key menu items and enhancing the guest experience through improved digital capabilities and operations, including making our restaurants easier to run for our team members. And finally, moving to Firehouse Subs. We rounded out Firehouse Subs first full year as part of the RBI family, making meaningful progress positioning the brand for future growth. Throughout 2022, we worked on integrating Firehouse and continued to transition from an area representative model to a more traditional corporate and franchisee-led development model, like our other brands, all to position Firehouse for higher unit growth in the future. In addition, we've identified areas of opportunity to enhance the brand's digital capabilities, including around our mobile app and loyalty program, and we'll have more to share on our digital path in 2023. Firehouse Subs ended the year with average unit volumes of nearly $925,000 on a trailing 12-month basis. That's up about 25% versus 2020 levels. During the fourth quarter, Firehouse Subs saw a net unit growth of 2.4% and relatively flat comparable sales, resulting in a 3.9% year-over-year increase in system-wide sales. Successful digital initiatives, including Name of the Day, helped drive 1/3 of sales through digital channels for the quarter. The Firehouse Subs Public Safety Foundation also remained active this quarter and surpassed $73 million of grants awarded since inception. The brand's commitment to this foundation is a key driver of its resonance with guests and strong brand health metrics, including #1 in support communities and has value similar to my own. We look forward to ensuring Firehouse Subs remains an important fixture in its communities for many years to come. Now I'll turn it over to Matt, who will discuss our financial results for the quarter. Matt?