Dan Schulman
Analyst · Morgan Stanley
Thank you, Gabrielle, and thanks everyone for joining us. I'm pleased to report that PayPal had another strong quarter. As I said at our Investor Day, PayPal’s greatest potential lies ahead of us and I believe the moves we made this past quarter position us to win in multiple segments of our total addressable market. At the same time, we also continue to produce consistent and strong quarterly financial results. In Q2, we generated $3.86 billion of revenue, growing at 23% on a spot basis and 22% on a currency neutral basis. We delivered $820 million in non-GAAP operating income, up 24% year-over-year, driven by our non-GAAP operating margin of 21.3%, which was up 25 basis points from last year. And we delivered $0.58 of non-GAAP EPS, up 28% year-over-year. These results set us up for a strong second half of the year and consequently we are raising our full year revenue and EPS guidance. We had another quarter of strong customer growth and engagement. We added 7.7 million net new actives with new user growth up 18% year-over-year. This brings our total active accounts to 244 million. Engagement on our platform increased 9% to just under 36 times per year, up from 33, a year ago. For the first half of the year, our net new actives equaled almost 16 million and we anticipate adding over 30 million net new actives for the year. Our continued customer growth and engagement is driven in part by the success of three important areas of focus, our Customer Choice initiatives; our partnership strategy; and our focus on always being the customer champion. Our commitment to Customer Choice continues to yield strong results. Today almost 85% of our active customers have Choice available to them and more than 45 million PayPal customers have adopted Choice. We anticipate Choice will be live in more than 200 countries by year-end. Since we implemented Choice, calls per transaction into our contact centers are now at their lowest level since we began tracking this metric more than seven years ago. In addition, we see a meaningful lift in engagement when our customers use Choice. Choice has also unleashed productive relationships with key strategic partners across the globe. PayPal increased our presence in the U.K. and India through partnerships with Santander, Clydesdale, and HDFC Bank. Each of those financial institutions will now enable their customers to easily link their bank issued cards to their PayPal Wallet and open a PayPal account from their online channels. We continue to build on our strategic partnership with South Korean credit card issuer ShinhanCard, where customers can now use an easy registration process to open a PayPal account through the ShinhanCard app and will receive a cash back reward from ShinhanCard for using PayPal. Our relationship with Google continues to deliver more streamlined payment experiences. We announced this quarter that users in the US who add PayPal to any one of Google's services will soon be able to pay across the Google ecosystem anywhere that PayPal is offered as a payment method. For example when a user adds PayPal to their Google Play account, it will automatically enable their linked PayPal account to be a payment option across popular Google services like Gmail, YouTube, Google Pay and Google Store, including where Google offers peer to peer payments. We strengthened our partnership with eBay. We signed an agreement to extend our long standing consumer financing offer to eBay's marketplace. With this agreement, eBay will continue to accept and promote PayPal Credit through 2025. We are fully committed to being the ultimate Customer Champion company. Our focus on putting customer’s first and delivering exceptional experiences has created meaningful customer trust and deep loyalty to the PayPal brand. According to a recent ComScore study 52% of mobile consumers said they made more online purchases because PayPal was offered and fully one third of all PayPal mobile customers surveyed said they will abandon a purchase if PayPal is not offered as a checkout option. This loyalty combined with our ability to offer experiences that drive checkout conversion rates of 89% is a truly differentiated value proposition for merchants around the world. To further extend the value we deliver our merchant customers, we recently announced several new merchant products, including a brand new checkout experience with an exciting new tool called Smart Payment Buttons. This new feature enables merchants to create personalized checkout experiences for their customers by dynamically presenting the most relevant payment methods at checkout. In addition to being the only checkout solution to offer support for Pay with Venmo and PayPal Credit, the new PayPal checkout also includes the ability to enable local wallets and funding sources without additional integration work. As part of PayPal checkout, we are also leveraging the power of One Touch to help merchants increase their customer acquisition efforts by reducing friction in their registration process. When a customer was opting One Touch is creating or updating their user account with a merchant they can now choose to leverage their personal data securely stored within One Touch in order to auto populate most of the required account information. Not only does this greatly simplify the registration process, but it also secures a funding source for their new account with the merchant enabling the consumer to start shopping immediately. One Touch is the fastest adopted product in our history and it's now crossed 100 million consumers with 102 million consumers opted in and 9.5 million merchants offering One Touch. 84% of the IR100 now offer One Touch and the same ComScore survey I referenced earlier reveals that 55% of PayPal customers say they made more online purchases because of One Touch. These are game changing results for a product that was introduced only a few years ago and you can see that impact clearly in our mobile results. Our mobile growth in Q2 was 49% with almost 54 billion of mobile volume processed in the quarter. Mobile checkout now represents 39% of our total payment volume. And it's important to remember that the power of our two sided network combined with our revamp text app enables PayPal to provide all of these new experiences to our merchant customers without them needing to do any costly or inconvenient integration work. Not only do these products and partnerships strengthen our proposition to merchants but they also further our mission to give our consumers more choice and flexibility in how they manage and move their money. A clear example of this is our recently launched Venmo card. Developed in partnership with MasterCard the card lets Venmo customers use their balance to pay everywhere MasterCard is accepted in the United States both online and in store and the card can be used to withdraw funds from an ATM. This offers Venmo customers more flexibility in where and how they want to pay and will give merchants more access to the coveted millennial segment. We are quite pleased with the surge of initial demand for the Venmo card and it's another great indicator of the tremendous brand affinity that the millennial generation feels towards Venmo. We continue to make good progress with our Pay with Venmo service. In the quarter, we added Uber and UberEATS to the list of major brands offering distinct Venmo buttons to their customers. We have also seen considerable growth in our service that gives customers a faster way to transfer funds to their bank account for a small fee. Since launch 17% of Venmo users have engaged in a monetized experience. In the quarter, Venmo continued its impressive growth by processing $14.2 billion in payment volume, an increase of 78% year-over-year. And Venmo net new actives hit another all-time record high in Q2, as its network effect and value proposition continue to strongly resonate. I would now like to turn to capital allocation. We laid out our general thoughts around capital allocation at our Investor Day in May including returning cash to shareholders, acquisitions and investing organically in our company. The addition of almost $7 billion of capital from the close of the Synchrony transaction provides us with both enhanced strategic flexibility and the opportunity to further increase the momentum in our consumer and merchant credit offerings. In the quarter, we announced 4 acquisitions and several strategic investments. Each of these acquisitions is strategically focused around platform capabilities that will advance our merchant value proposition and geographic reach. Between our acquisitions and the continuing drumbeat of new products and services being introduced by our product and engineering teams, we have catapulted into a leading digital payments platform for our merchant, technology and financial institution partners around the world. In May, we announced our intention to acquire iZettle, a leading small business on the e commerce platform in Europe and Latin America. This acquisition which is expected to close in late Q3 will significantly expand our international and in-store presence and is strategically aligned with our desire to be a one stop full service solutions provider. We share a common mission with iZettle and together we are committed to helping millions small businesses around the world grow and thrive in an increasingly global and competitive omni channel retail environment. In May we announced the acquisition of Jetlore an AI powered prediction platform which is used by the world's top retailers including Uniqlo and Nordstrom. With Jetlore's talented team and their AI powered technology, we plan to enhance and accelerate PayPal Marketing Solutions, adding new capabilities that will continue to expand our value proposition for merchants beyond the online checkout experience. This is an important area for us, as we increasingly become a full commerce solution for merchants focused on helping them grow their sales in a mobile first digital commerce world. In June, we announced our intention to acquire Hyperwallet and earlier this month we closed the acquisition of Simility, building on our integrated payment solutions for fast growing e-commerce platforms and marketplaces. Hyperwallet is a leading global payouts platform that enables localized multicurrency payment distribution in more than 200 countries and territories. Combining Hyperwallet's powerful payout solution with PayPal's scale and platform capabilities will bring increasing value to our customers particularly in the growing sharing economy. It immediately positions us as a leader in this increasingly important payments category. Simility helps companies prevent fraud and manage risk in real time through advanced machine learning, big data analytics and data visualization capabilities. While PayPal already provides leading edge fraud management to our merchants, this acquisition will provide PayPal merchants the ability to more actively manage and control their fraud exposure. We believe this will naturally lead to increased sales volumes for our merchants. Additionally we announced our participation in a $125 million round of investment in Pine Labs, one of India's leading point-of-sale solutions providers. Pine Labs offers POS devices that accept credit and debit cards, mobile wallets and services that run on India's unified payments interface, which is a government backed system that allows for instant bank to bank transfers. This investment comes on the heels of PayPal launching our domestic operations in India and will further our focus in one of the most important markets in the world. And finally, last week we announced a strategic investment in PPRO. This investment combined with a comprehensive commercial agreement provides us with the ability to extend over 100 alternate payment methods to our merchant and marketplace customers. The combination of these acquisitions and investments significantly enhances the breadth of services we can offer to consumers, merchants and online marketplaces. PayPal is committed to being a comprehensive digital payments platform, offering complete solutions to our customers, as the world rapidly digitizes across both retail and financial services. This was truly a remarkable quarter for us with teams across the globe delivering meaningful results and intensifying our focus on our customers. We successfully completed our transaction with Synchrony to free up cash for strategic and high value opportunities. We brought innovative and differentiated products and services to our customers. We expanded our relationships with key strategic partners; and we continue discussions with many others around the world. I'd like to thank the PayPal team for their tremendous commitment to our customers and shareholders. And with that I'll now turn the call to John.