Dan Schulman
Analyst · JP Morgan
Thank you, Gabrielle, and thanks everyone for joining us on today's call. I'm pleased to say that PayPal had another quarter of strong results and we are off to a great start for the year. We generated 3.69 billion of revenue in Q1, growing at 24% on a spot basis and 22% on a currency neutral basis. We delivered 829 million in non-GAAP operating income, that's up 29% year-over-year, driven by 90 basis point increase in our non-GAAP operating margin, which was 22.5% for the quarter. As a result, we delivered $0.57 of non-GAAP EPS, up 29% year-over-year. We also had another quarter of strong customer growth and engagement. We added 8.1 million net new actives, up 35% year-over-year, bringing our total active accounts to 237 million. This strong performance was driven by continued growth of core PayPal and Venmo users and our Customer Choice initiative. Choice continues to produce strong customer activations and the year-over-year reduction in our overall churn rate. We expanded the global roll out of Choice by launching in China and nine additional countries across Southeast Asia and further expanding and further expanding into Europe by launching in France, Germany, Italy and Spain. Following the addition of a record 29 million net new actives in 2017, we're pleased to see continued strength in our customer acquisition. We remain confident that net new actives for this year will be in line with the record additions we experienced last year. And as our consumer base expands, the growth of merchants signing up to our platform is also accelerating. Our merchant base now totals 19 million accounts. This powerful network effect along with continued improvements to our technology platform and enhancements in our product experiences continues to drive increasing engagement. PayPal ended the first quarter with 34.7 transactions per active account, up once again by 8%. Our efforts to redefine our ecosystem with landmark partnerships, the introduction of new products and services and the continued expansion of our global footprint led to strong volume growth. PayPal processed 132 billion in TPV in the quarter, up 32% on a spot basis and up 27% on a currency neutral basis. On an FX-neutral basis our merchant services TPV grew at five times the rate of our eBay market places TPV. There's no doubt that we are benefiting from the explosion of mobile and as cards finding impact on the digitization of commerce and all forms of currency. We're executing against a focused and strategic plan intended to maximize the benefit of these trends and extend our market leadership. We're clearly transforming from a payments button to an open digital payments platform. And by doing so we're redefining our relationship with partners, retailers and consumers in a much more expansive manner. We continue to grow our relationships with technology platforms and companies across the globe as well as with card networks and issuing banks. Through these partnerships, we are able to increase our addressable market as well as accelerate the introduction of innovative payment experiences. For instance, our relationship with Visa continues to strengthen around the world as we collaborate on multiple initiatives, including tokenization and the increasing use of their services like Visa OCT for instant cash out. JP Morgan Chase added PayPal as a new category for its freedom rewards members, allowing then to earn up to 5% cash back when making PayPal purchases funded by their Chase freedom card. We introduced two new experiences with Bank of America, one that enables PayPal as a way to disperse payments on behalf of their corporate clients and another that provides the away customers a streamlined way to link their debit and credit cards to their PayPal accounts from their Bank of America mobile and online channels. We announced partnership agreements with CaixaBank and Bankia, two of the leading banks in Spain. CaixaBank's business customers can now seamlessly offer PayPal as a way to pay on their websites. Helping Spanish SMB's [ph], participate more fully in Spain's growing ecommerce market. Bankia, now enables its customers to seamlessly link their Bankia cards to their PayPal wallet and open a PayPal account from Bankia's online channels. HSBC announced a new integrated service to allow their corporate customers to make payments to beneficiaries with PayPal accounts in the UK. And this partnership will be rolling out across Europe throughout 2018. And Barclays Bank, one of the largest banks in the UK is announcing a strategic partnership with us that will enable their UK and US customers to more easily link their accounts to their PayPal wallet. US Barclays' credit card holders will soon be able to use their reward points as a funding source in their PayPal wallet. We're pleased to be working with all of our partners to roll out compelling and engaging experiences. Our financial institution partners are now experiencing, first hand, the benefits of our joint efforts. It's exciting to see them actively encouraging their customers to link their accounts to PayPal in order to enrich the digital experiences available to our mutual customers. In our relationships with some of the world's largest technology platform partners like Apple, Facebook, Google and Microsoft, continue to expand and grow in the quarter. These experiences allows for PayPal to be more present in the everyday lives of our customers, driving engagement as well as introducing millions of potential new customers to the PayPal brand and value proposition. For instance, last year we announced an expanded agreement with Samsung and I'm pleased to share that in the next few weeks, users will be able to load PayPal into Samsung pad, enabling our mutual customers to pay with their phone at millions of retailers in the US. We also continue to innovate around our core platform capabilities. For instance, P2P has increasingly become a powerful driver of customer acquisition and engagement on our platform. We continue to see record levels of customer acquisition through P2P and Venmo as we continue to innovate and consequently differentiate the services we offer. Venmo continues to gain increasing traction as preferred way for millennials to manage and move their money. Venmo acquired more net new actives in Q1 than in any previous quarter and processed 12.3 billion in payment volume, up over 80% versus last year. Venmo is now on a run rate to generate over 50 billion in TPV in 2018. We're making strong progress in monetizing Venmo. Pay with Venmo has deployed more than 2 million merchants across the US with major brands such as Grubhub, Seamless and Williams-Sonoma, installing dedicated pay with Venmo button. We expect the deployment of a distinct Venmo button with our leading brands will accelerate throughout the year, as well the deployment of dynamic buttons. The use of convenient instant cash out capabilities at a fee of $0.25 per transaction is dramatically accelerating across the Venmo consumer base. Overall adoption of monetized services is exceeding our original expectations. One Touch continues to set the standard for speed and simplicity for mobile check out. We concluded the quarter with 92 million consumers using One Touch and 8.6 million merchants. We're proud that 78% of the IR-100 now use One Touch, enabling mobile check out conversions at almost two times the industry average. In fact the latest comp score study now states PayPal's conversion has further improved to 89% by far in a way the leader in mobile check out. We processed 49 billion in mobile payment volume in the quarter, up 52% year-over-year and mobile payments now represent 37% of our total payment volume. Credit is and will continue to be a strategic part of PayPal's offering to consumers and businesses. It is an important way that we help small and midsized businesses compete, grow and thrive. I'm pleased to announce that PayPal working capital has now extended more than 5 billion in working capital to more 150,000 merchants since its launch in 2013. In the quarter, we also launched new services to give our customers more flexibility in how and where they can spend, manage and move their money on the PayPal platform. As the world becomes increasingly digital too many consumers are challenged by gaps in the current financial system to find convenient and affordable ways to manage their financial health. We recently introduced the PayPal cash master card aimed at giving greater financial flexibility to underserved and unbanked consumers in the United States. It lets card holders spend their PayPal bonds at millions of physical store locations, access cash from ATMs and load their PayPal account with cash at over 20,000 retail locations. Consumers can also add to their balance via direct deposit as well as depositing checks via their mobile device. We're working closely with partners across the financial ecosystem to introduce what will be a comprehensive value proposition for the tens of millions of US consumers that currently rely on shadow banking services like check cashers and pay their lenders. It is the central tenant of our mission to provide underserved consumers better access to the opportunities afforded by the digital economy and I'm very pleased that we're taking the first steps on this journey. Around the world, we continue to expand and grow our relationships and footprint. We've introduced advanced capabilities to accelerate our ability to onboard new sellers on AliExpress in order to expand the selection of products available to shoppers around the globe. We now have approximately half of all AliExpress active sellers accepting PayPal as a way to pay. In addition, we're excited to launch our partnership with BYJU in the coming months. We've now successfully moved from pilot to general availability of PayPal for domestic customers in India. We're now pleased to welcome merchants across India to offer PayPal to local consumers in India as well as to our millions of consumers around the globe. We recently announce the partnership with M-Pesa, the transformative mobile payment system in Kenya. Through our relationship, Kenyans can now seamlessly move money between their M-Pesa and PayPal accounts, removing barriers that had prevented Kenyan consumers and businesses from fully participating in the global digital economy. Kenyan consumers can now shop the millions of global businesses that accept PayPal and Kenyan businesses can sell to PayPal's consumers around the world. With almost 28 million M-Pesa customers in Kenya, we see this as a meaningful step forward in working with partners to drive the democratization of financial services. Finally, we have formalized a signed contract with eBay through July 2023 to extend our branded relationship. We're actively working with Devin Wenig and his team to deepen our relationship in ways that drive profitable growth for both companies. It's my belief that eBay and PayPal will continue to be close strategic partners for the foreseeable future and we're committed to that outcome. As we shared previously, this gradual transition in our relationship with eBay was anticipated by both parties and was outlined in the original operating agreement. Consequently, it does not change either our short or medium term financial values. We're pleased that the opportunity to extend our strategic relationship with eBay. While at the same time expand our ability to partner with some of the world's fastest growing market places. Based on numerous direct conversations, we know that our rapidly expanding two sided network and our increasing platform capabilities are very attractive to our host of next generation market places. And they're looking forward to deepening their strategic relationship with us. After a strong 2017, it's encouraging to enter 2018 with continued momentum in the seer strategy delivering results on multiple fronts. Our merchants, consumers and partners will always remain at the heart of everything we do and I'd like to extend my thanks to the entire PayPal team for their consistent dedication to our customers. We still have much to accomplish and as always a lot of hard work ahead, but the opportunity for us to make a real difference in the lives of so many of our customers has never been greater. And with that, I'll now turn the call over to John.