Scott W. Steffey
Analyst · Stifel
Thanks, Doug. Good morning, everyone, and thank you for your interest in Career Education. We continue making significant progress in the turnaround of our organization. Our confidence grows with the operational results we're seeing from the changes we are making, with the success of our students always being at the forefront of our strategy. Our students successfully completing their programs and advancing themselves in rewarding careers is at the core of what we do and our efforts to return our organization to financial stability is aligned with student's success. On this morning's call, I plan to share some of the reasons for my confidence and the operations of the company and update you on some of the changes we've been making. I believe that we are seeing positive trends in our business and because of that, this morning, I plan to provide you with additional insights and information regarding 2014 and how we plan to become EBITDA positive in 2015. This is not something I plan to provide on an ongoing basis, but I felt it was important to help you better understand our business and offer you some realtime insights on what we are seeing as we begin 2014. But first, I'm going to begin by looking back at the year and at the fourth quarter. Then I'll hand things over to Colleen, who will go over to some of the key financials for the fourth quarter and the full year of 2013. I'll return to give you some additional perspective before opening the call up for questions. I understand private sector higher education can be complicated and the breadth of our education institutions can make our story more difficult to model than some. One of my goals continues to be to increase transparency with our investors, to help you better understand the changes we're making, the results we're witnessing and the path we see ahead. As part of this thinking, we're doing things a little differently on this quarter's call, in that we provided slides to more clearly articulate our strategy in progress. As educators, we understand that students have different learning styles. As we have shared on previous calls, our online Universities, AIU and CTU, offer content to students in a variety of modalities -- audio, video, written, and interactive, through our award-winning My Unique Student Experience or M.U.S.E. technology. Students choose to receive content in the way that best meets their learning strengths. So we're putting a bit of that into practice here using graphics to help guide you through the discussion today. As we go through our results, share our progress and discuss our strategy, you should recognize a recurring theme will be our focus on students. Since I joined this organization last April, Career Education has made considerable progress on a number of fronts. I took this leadership assignment because I saw great opportunity to turn around the business, and day by day, we're beginning to see that progress being realized. As we exit 2013, I believe the business is behaving as expected at this point in our turnaround. Two key student-driven metrics that we track, new enrollments to measure our pipeline and total enrollments to measure our revenue generation, have improved significantly. As evidenced on Slides 3 and 4 of the presentation, over the course of 2013 we saw sequential improvement in both new enrollment and total enrollment trends. New student enrollment growth in the fourth quarter of 2013 increased 4% at CTU, our biggest unit, 21% in Health Education and 12% in Design & Technology, when compared to the fourth quarter of 2012. Slide 5 shows new enrollments by month from October 2013 to February 2014, with February still being an estimate. I want to talk to Slide 5 just a little bit. What you see here is with AIU, excellent progress in new student enrollment in November, excellent progress in year-over-year growth, new student enrollment in January, excellent new student growth, again, in February. With CTU, you see new student growth year-over-year in November, there was no start in December. We had a little bit of a tail off, which I'll come back to you in January, and again, excellent new student growth, again, in February. With Health, started the game a little bit quicker, excellent growth year-over-year in October. The differences between November and December are different start dates on a year-over-year basis, so we ran effectively flat new student enrollment through November and December. Excellent new student growth in January, with a little bit of a tail off in February. Design & Technology -- I'll come back to Culinary. Design & Technology had excellent growth, new student growth year-over-year in November. Again no start in December. January flat and excellent new student growth in February that just concluded. Let me now go back and explain a couple of things in this slide, the data is very consistent with my experience at the turnaround, and because it's not just completely a straight line, as you take it, you're often pulling many levers at once to expedite the turnaround, and, as things start to take hold, you also have to look at things that you may have to adjust on a going forward basis. At AIU, the December number is a little bit more drop than we were -- cancels, if you will, during the process than we have -- would have like to have seen. What was happening there, is that we have rapidly deployed intellipath, our adapted learning product, more aggressively at AIU than we have anywhere else. And we sell behind in some faculty training. As a result of that, we were literally overloading students with assignments. And that caused that blip that took place. We recognize that, we're rebalancing that and we believe we'll be able to reverse that back to normal trends on the going forward months, and we're seeing tremendous progress there too. So the pipe is loading very nicely, and we're right on top of what our ability to more rapidly advance intellipath to that system. CTU had excellent new student growth in November, as well as in February. December was excellent from the standpoint of improvement and persistence that you see there. January had a little bit of a tail off. We had a very unfortunate thing that happened to us in the -- at the end of the fourth quarter leading into the January enrollment, was -- which was an outage that lasted for a little too long and it impacted our enrollment. The outage was sort of a combination of 3 things: power, redundancy and weather. That was a little bit of a perfect storm that caused a failure that was quite unfortunate. We also did a little bit different mix shift in our marketing that wasn't terribly effective. We changed that back. Obviously, we recreated the stability that we needed from the standpoint of curing any outages and we had a fantastic February. Show rates are up and persistence looks fantastic. Health and Design are very interesting in that -- from the standpoint of how the enrollment occurs in both of those entities, the quicker you fill up the pipe, the quicker the applications roll into enrollments. The very short time period, unlike Culinary which has a much longer time period that takes place for recruiting new students, which is why you say Health responding very quickly to the changes that we talked about back in August, and that I reaffirmed again, on the November call, increased applications, as well as other intakes since that we have adjusted. They responded fastest to those things. They had great set of months here, as you can see. Design had fantastic. I'll talk on Page 6 -- or Slide 6, excuse me, that we were impacted a little bit by weather, with something that really hit us badly towards the end of January, but I'll talk about that in a little bit. Having said that excellent performance from both of those units. Culinary is a unit, as I alluded to before, it takes longer lead time to be able to impact new student enrollment. Many of the culinary institutions out there, as you're probably aware, have aggressive enrollment from sources like high school. And as you can understand, it takes time for people that are in high school or graduating high school to make a decision as to which way they're going, so the pipeline takes longer to stack up in Culinary. Culinary is making very, very nice progress. I'm very pleased with that. But our advertising spend is also consistent with understanding that it takes a longer time to correct that new student population. So I'm very comfortable, as I look out into future months, as to how that is starting to stack up and where that turns. The other item to keep aware of, with regards to Culinary, is that we have a large enrollment positive coming in April. April is the time when we lapped, when we had our -- when we reintroduced our associates program, which is a longer program. So we'll have a natural increase in enrollment as we get back to the April time frame and as we get refocused on filling up that new student pipeline. We are recommitting to recruiting from high school, something that we walked away from in the past. Our ground-based Career Schools have experienced some difficulties due to the inclement weather at several campuses across the country. If you turn to Slide 6, you'll see exactly what happened. I did not see problems with the weather in the middle and early part of January at all. Some of the outages that occurred or delays that occurred with regards to the winter had really not impacted our biggest campuses. When you got to the last few days of January and February, the results changed significantly. Even in the warm weather, we had campuses that had starts and days that were canceled. That impacted our starts. I will say the Design & Tech was able to power right through this. It did hurt the Health performance in February. To try and quantify that, we probably lost 20% of our workdays as a result of these outages, as it pertains to the Health start, the Design & Tech start was actually much later in the month, which helped them continue on. While Mother Nature affected our new student enrollments in January and February, we believe the underlying trends of the business are improving, that our positive enrollment trends support our future growth plans for modest online new student enrollment growth and stabilization of the career school enrollments, and that these trends further demonstrate that our plan is very achievable. As summarized on Slide 7, we continue to see positive trends in other areas of the business as well, when comparing the fourth quarter of 2013 to the same period of 2012, and excluding Transitional Schools. For example, we generated a 49% improvement in the rate at which we convert a prospective student to a new student enrollment, improvement was seen across all segments. In addition, we reported higher applications across all of our segments with a 38% overall improvement. Finally, we saw improvement in our retention rate, while effectively lowering our new student acquisition cost by more than 2%. Our revenue trends, excluding Transitional Schools that are in the process of being taught out, also improved each quarter in 2013. Fourth quarter revenue, excluding Transitional Schools, was $235.1 million, a decrease of 12% from the fourth quarter of 2012. That compares to declines of 21%, 17% and 15% in the first, second and third quarters, respectively. Recall on the November call, I talked about our focus on 3 main things: enroll, educate and place. This degree of focus and attention to our students is engrained in our culture and everything we do from a strategic standpoint alliance with it. With that, let me take a few minutes to walk you through the progress we've made throughout the year to become stronger as an organization at enrolling, educating and placing students. First, from a financial perspective, we lowered our cost structure by more than $2 million -- $200 million in 2013, through a variety of initiatives, which are demonstrated on Slide 8. We've instilled a new culture of efficiency as we seek opportunities to share best practices across our institutions, leveraging technology wherever possible and challenging the norm on a daily basis. This is an area we can make further progress on in the future as we strive to get our overhead structure more in line with our peers. While we've been reducing our cost structure, we've also been reducing the rate of our cash burn. As illustrated on Slide 9, you can see that the rate of our operating cash flow burn significantly improved in the second half of 2013, as many of the measures we put in place earlier in the year, resulted in benefits later in the year. Our balance sheet is among the most liquid of all the postsecondary higher education companies. Because of our advantageous sale of our International institutions, which clearly had been undervalued in the marketplace, we closed 2013 with an excess of $360 million in cash and investments, this gives us the resources and time needed to continue carrying out our turnaround strategy. Furthermore, we renewed our credit facility at the end of the year entering into a new $70 million revolving credit facility which expires in June 2016. We also took a number of steps towards improving our operational efficiencies in 2013. We began reorganizing our Career Schools late last year by combining our Design & Technology and Health Education groups. We are actively implementing plans to merge some institutions in these groups broaden their program offerings and reduce the number of educational brands we are supporting. This has been a long-term goal of the organization and it's one we're making happen. These discussions we've had with our regulators regarding our brand consolidation plans have been favorable. We'll emerge from these changes with career colleges that are better able to meet the needs of students and employers with expanded program offerings and more options for our students. This will allow our career colleges to better adjust to the ebb and flow of our local and national market needs now and into the future and better equip us to prepare students for fields where employment opportunities are strong. This brand consolidation also brings with it a number of areas in which it simplifies and streamlines our business. From academic calendar alignments, efficiencies, achieved in the marketing strategies, organizational structure to regulatory structure, the changes we are making will take us a long way in simplifying what has historically been a very complex organization. During 2013, we also made strategic decisions, including the divestiture of our International Schools segment, redeploying capital from Europe to the United States to help us best serve the vast majority of our students who are U.S.-based. We also announced 6 additional teach-out locations, which brings the total number of campuses in teach-out to 30. We believe we now have the core campuses upon which we intend to move forward. Slide 10 provides you with a timeline of the expected closures of our Transitional Schools. A key consideration of our future performance is the winding down of these campuses. Of the 30 campuses in our Transitional Schools group at the beginning of 2014, we're on track to complete the education of students and close 20 by the end of this year, 6 of which have already graduated their final students as of today. We've consistently heard from our regulators that they are pleased with our approach to ensuring that students have a reasonable opportunity to complete their studies before these campuses close. So by this time next year, the Transitional Schools contribution to operating losses of the company will be greatly reduced. Colleen will share more detail on this later. We also have made key additions to our leadership team during the year. We have a strong leadership team in place and I'm pleased with the way in which they are advancing our organization in meaningful ways, demonstrating the sense of urgency that I've strived to instill throughout the organization. As we announced earlier this week, I'm pleased that we have hired a Chief Compliance Officer, Jeffrey Cooper. Jeffrey joins Career Education from ITT Education Services, where he served in a similar capacity responsible for regulatory and a creditor compliance and enterprise risk management. I'm excited to have Jeff join our strong team and look forward to his contributions. This past year, we have also made great progress in resolving a number of our regulatory and legal concerns. We reached an agreement with the New York Attorney General's office, which was fully paid, and we also settled the shareholders derivative and securities litigation. Late in the year, we successfully negotiated the preliminary agreement to settle about 1,000 cases by former students dating back from 2003 through 2008 at our culinary school in California. Our estimates to resolve this matter of $15.5 million was recorded in the fourth quarter. Each of these actions has represented meaningful steps of progress in reducing our outstanding litigation. Last month, we were one of several companies to receive inquiries from 13 State Attorney Generals regarding our business practices, including recruitment of students, graduate placement statistics, graduate certification and licensing results and student lending activities among other matters. As we've stated publicly, we intend to cooperate with these states involved. This inquiry into the practices of a number of larger publicly traded education companies should come as no great surprise. We operate in a heavily regulated industry. The request from regulators and accreditors to review our work are part of doing business in private sector higher education. We have responded to inquiries like this from others and will do so again if needed. A significant number of our students use federal student assistance to attend our institutions. As a result, regulatory oversight will continue to ensure that we are administering Title IV funds appropriately, and that the investment of the taxpayer and student dollars is meaningful. It's important that you know the emphasis we place on acting with integrity and working to provide our students with an outstanding experience at our institutions. I have no tolerance from this conduct in our organization. Career Education has sharpened its focus on the entire student experience over the past 2 years. Throughout all of these changes, emphasis has been placed on adherence to legal, regulatory and accreditor requirements. This is clearly evident in how our placement rates have continued to improve. For 2013 cohort, more than 90% of our 38 nationally accredited ACICS campuses that are not in teach-out, reported higher placement rates when compared to 2012 reporting year. In addition, 25 of the 38 campuses met the new higher ACICS benchmark placement rates standard of 70% of graduates. At the same time that ACICS has increased its requirements, we've improved our placement results to meet or exceed them. We have the processes in place and resources committed to continue that upward trend in the 2014 reporting year. Our emphasis on enrolling, educating and placing, doing right by the students through their life cycle within our institutions continues to be our mantra. It is only through quality student experiences and outcomes that we maximize the potential success of our institutions. Along those lines, I'd like to mention a few other notable accreditation accomplishments. First, AIU received initial Teacher Education Accreditation Council or TEAC accreditation for its Masters of Education degree program. AIU's program is one of the first fully online Masters of Education programs to receive this accreditation. AIU's program allows professional educators to move -- to more easily pursue a Master’s degree amid their busy lives, while knowing their program has been held in rigorous and comprehensive TEAC evaluation standards. Second, CTU received initial accreditation in December from Accreditation Council for Business Schools and programs for its key business program. This is another indication of the University's commitment to quality teaching and having a process of continual improvement of its business programs. On that note, I'd like to turn the call over to our CFO, Colleen O'Sullivan, who will take you through some more details of our results for the fourth quarter and full year.