Chris Rondeau
Analyst · Jefferies
Thank you, Stacey and thank you, everyone, for joining us for today's call. We ended the quarter with more than 16.6 million members, an all-time high and added 29 new locations during the quarter, growing our total store base to 2,353. We continue our steady recovery out of the pandemic. Member trends remained strong with Q3 joins back to historical pre-COVID seasonality. Also, members were visiting the gym, continue to visit more frequently and cancels are lower compared to 2019 which we believe are signs that members are more committed to fitness. We recently hosted our Franchise Conference and the energy was amazing as we were back to meeting in-person for the first time in 3 years. The theme of the conference was Unstoppable, highlighting our ability to succeed over the past 30 years through all types of economic and political climates. While the industry reported that 25% of health and fitness facilities have closed due to COVID, given the strength of our model and franchise systems, we survived the dynamic without a single permanent store closure, emerging even stronger with tremendous opportunity for future growth. While all age generations are nearly back to or above their pre-pandemic penetration levels, a major topic of prior presentations during the conference were our efforts to continue to increase our penetration of all generations with a strong focus on Gen Z. We're excited about the potential long-term opportunity we have with Gen Z, as evidenced by the 3.5 million teens who signed up for the High School Summer Pass program. When the program ended in August, more than 14% of all high school age teens in the U.S. or High School Summer Pass fitness. Not only did they enroll in the program, teens logged 17 million workouts. We made the sign-up process even in more seamless this year, allowing teens to register online which enabled us to connect with them and their parents and guardian. In fact, our app topped the most downloaded list of apps in the Apple Store during the initial days following the launch. Through a targeted acquisition strategy, we began reaching out the teens and their parent and guardians throughout the summer via e-mail and in messaging and text with an offer of 1-month free, if they join the paying member once the summer is over. To date, nearly 300,000 teens and parent or guardian have joined for a total conversion rate of 5%, helping to drive member growth in the third quarter. We're already outpacing the conversion rate we had in 2019, the last time we ran the similar program. And we have a much bigger base, more than 3.5x the participants we experienced in 2019. We continue to market to them and believe that when they already joined a gym, Planet Fitness will be top of mind. Along with our franchisees, we are focused on gearing up for our first quarter marketing plans. Pre-pandemic, we would typically get 60% of our full year net membership gains in Q1. We look forward to the first quarter of 2023 which we're planning to be our first uninterrupted Q1 in 4 years without any impact from COVID. For the eighth year in a row, we will once again be the presenting sponsor for the Times Square New Year's Eve celebration. We're the longest running sponsor as well as the only gym company ever, given our marketing size and scale advantage. This will also kick off our January national brand campaign focused on reinforcing the benefits of working out beside, like mental wellness, managing stress and improved sleep as well as a post-workout positive energy felling in as well. As you heard on our second quarter call, the percent of mature stores that have recovered and surpassed previous notion levels remained stable at around mid-30% but we added to overall membership counts. Given our circle of join seasonality, we don't anticipate this to move significantly until the first quarter when we typically see high net member growth. The system-wide rollout of the Black Card price increase in May from $22.99 to $24.99 continues to outperform the test results. While the pricing increase is only for new join is driving up our overall average rate, 30% of our 8.2 Q3 comp growth was driven by rate with the balance coming from net member growth. This helps our franchisees and corporate stores segment partially offset increased operational costs experienced in the last couple of years. Yesterday, we announced the promotion that if you join to be a Black Card member between November 7 and November 15, you'll receive a free Halo View, Amazon's fitness and health and wearable tracker. We're excited about this collaboration and we continue to explore possibilities for working with other well-known large brands who are in adjacent categories in fitness industry. We believe that we are an attractive brand partner given our size and scale and the diversity of our more than 16.6 million members across gender, age, incomes and other attributes. Lastly, I'm excited about our recent announcement that we promoted Jen Simmons, previously Senior Vice President of Business Strategy and Analytics, to Division President of Corporate Clubs; and that Paul Barber has joined as our Chief Information Officer. Jen has been with Planet for 9 years and has built the business strategy and analytics functions from the ground up using data and analytics to develop and drive our overall corporate strategies. We look forward to her leadership of corporate store fleet driving performance through insights that will help benefit the entire franchise systems. Paul will lead our technology evolution and strategy to deliver technology solutions that will continue to enhance the member experience, while optimizing infrastructure, data and operations for flexibility and scale. Our search for President is still underway but I feel good about our organizational structure. And I believe that we have the leaders in place who will drive our next phase of growth as we emerge even stronger post pandemic. We also look forward to discussing this in more detail at our Investor Day next week. I'll now turn the call over to Tom.