Jane Elfers
Analyst · Adrienne Yih of Wolfe Research
Thank you, Bob, and good morning, everybody. After reviewing Q1 performance and current business, I will focus my remarks on our Digital transformation roadmap and provide additional detail regarding implementation and timing of key Digital milestones over the next 12 to 18 months. I will conclude my remarks with an update on our private label credit card strategy. I will then turn it over to Mike who will update you on the status of our China partnership, our Amazon initiative, and our fleet optimization strategy initiative. Anurup will then provide Q1 detail including an update on where we currently stand with respect to our accelerated share repurchase program. He will then review the path to our 12% operating margin target for 2020 with a particular focus on the key drivers of our operating margin expansion over the next three years. He will conclude his remarks with forward guidance. So starting with Q1, while we stopped providing monthly color long ago, we felt it was important to provide a deep level of transparency into our monthly performance, based on how severely we were impacted in Q1 by the significant number of winter storms and the sustained, below-normal temperatures that persisted throughout the quarter. In addition, our Q1 results were further pressured by the performance of our outlet channel. We consolidated clearance into our outlets at the end of Q4, but since the majority of our outlets are in outdoor centers, our outlet traffic was even more severely impacted by the weather than our PLACE stores. This forced us to continue lowering AURs to ensure we entered Q2 on our inventory plan. So starting with February, we delivered a negative 3.4% sales comp and a negative 4.6% traffic comp due to the significant number of winter storms and store closures throughout the month. In March, while we delivered a positive 11.1% comp due to the Easter shift, we did not deliver nearly our planned sales volume with traffic up only 5.5%. Unfortunately, the persistent winter storms and below normal temperatures continued during our peak Easter week, severely hampering demand for our seasonal products including shorts, playwear, swimwear, tanks, sundresses, and casual footwear. Due to our significant topline miss in March, we also lost a key month in which to sell our seasonal product at peak AURs. The snow-persisted post-Easter with another major storm occurring in the first week of calendar April, coinciding with our PLACE Cash Redeem event. Moving on to April, while April was always planned to deliver a negative comp due to the Easter shift, the continuation of winter storm and record-setting low temperatures through the third week of fiscal April continued to severely hamper our top-line and our ability to sell seasonal merchandise at peak AURs. Through the first three weeks of April, we were running negative 23% comp sales and negative 24% comp traffic. As difficult as the weather was in our U.S. stores, it was even worse in Canada where we ran a negative 7.1% comp for the quarter. And finally, while our Digital business did perform significantly better than our brick and mortar channels during Q1, the weather also hampered online demand for seasonal products. It was not until the 13th week of the quarter that we saw the weather normalize across the country, and the minute the weather changed, our sales turned aggressively positive. Our comp for the last week of April was positive 24%, a 47-point swing from our month-to-date comp, and our comp traffic was positive 9%, a 33% swing from our month-to-date comp traffic. We ended April at a negative 15% in comp sales and a negative 17% in comp traffic. Quarter-to-date, we are currently running a positive 24% comp. This is wholly driven by a significant increase in pent-up demand for our seasonal product. Now that mom is out shopping and weather patterns have normalized, we expect to deliver a strong top and bottom-line performance in the second quarter. Moving on to an update on our Digital transformation. We provided a lot of detail on the last call, but we want to continue to provide as much transparency as possible on this key strategic initiative. Digital transformation with the goal of one-to-one personalization is our single biggest top and bottom-line opportunity. We believe that the disruptive change that retail is experiencing, largely due to digital advancement is not only going to continue, but it’s going to rapidly accelerate. The retailers that plan for this accelerating digital disruption are going to be the long-term survivors and that is why we are investing now to accelerate our own Digital transformation. Our Digital investments with a goal of gaining market share are focused on improving customer retention, driving customer acquisition, and increasing customer engagement with our brands. As we said on our last call, our Digital transformation has over 100 key initiatives that we intend to tackle over the next 24 months. I think the best way for us to share and track our progress against our roadmap is to provide you with a forward view of the major initiatives we intend to accomplish by quarter and then report back against those targets on the following quarterly earnings call. So let’s jump in. On our last call, we said that we would be investing an incremental $50 million in SG&A over the next three years in support of Digital transformation with $30 million in 2018, $15 million in 2019, and $5 million in 2020. We also stated that we anticipate that our Digital penetration will grow to approximately 35% of our total business by 2020. While Q4 2017 is not included in the incremental investment numbers we provided, I want to recap for you what we did deliver in Q4 of 2017 with respect to our Digital transformation roadmap, as much of what we delivered is foundational to our future transformation initiatives. So for Q4, we delivered our customer database, we’ve rolled out Wi-Fi to all U.S. stores, we’ve rolled out BOPIS to all U.S. stores, Ship from Store was rolled out to all U.S. stores, we’ve launched SMS texting capabilities, and we implemented our new campaign management tool. In Q1, we implemented everyday free shipping with no minimum purchase. We’ve rolled mobile POS to all U.S. stores and we re-launched our mobile APP. For Q2, we intend to implement the following new capabilities: implement a new state-of-the-art onsite search tool, enhanced email trigger capabilities, and dynamic display retargeting. For Q3, our plan is to implement a new state-of-the-art pricing, promotion, and coupon system that will enable us to deliver personalized offers to mom in whichever channel she prefers to shop. A new state-of-the-art loyalty system that will deliver real-time, personalized communication and promotion, and foundational improvements to our e-commerce platform that will allow us to scale our Digital business in line with our strategy, improve site responsiveness, provide a more seamless checkout, and enable personalized SMS delivery. For Q4, our plan is to implement BOSS, buy online, Ship to Store; enhanced predictive modeling capabilities that will allow for sophisticated personalization capabilities, and we will also begin to assess the feasibility of technology improvements in the following areas: an ERP upgrade and an upgrade to our order management system. And looking ahead to 2019, we will implement several key capabilities including a new point-of-sales system in conjunction with the implementation of a single pool of inventory and a rollout of save the sales functionality to all stores, a new state-of-the-art content management system and dozens of improvements to our mobile site focused on speed and ease for moms. These Digital initiatives and the balance of our Digital roadmap will further separate us from our competition. They are critical to our continuing to drive sales and operating margin expansion through improved acquisition, retention and engagement strategies as we work towards achieving our 12% operating margin target for 2020. Now let’s move into a discussion of our private-label credit card. While the majority of you who have covered retail for a long time, clearly understand how private-label credit cards work and specifically, how our private-label credit card strategy fits into our larger Digital transformation strategy. There are still some who are not clear on how our program works, the financial benefits to our brand, our results, since launch, and the long runway still associated with this initiative. So we thought it would be a good idea to take some time this morning to educate everyone on this very important strategic initiative. To provide some history, the current management team inherited a program that was significantly lagging the industry with respect to credit card penetration and we had an outsized opportunity to catch-up by developing and implementing a robust omni-channel loyalty strategy to increase our private-label credit card penetration. Our private-label credit card customers are our most engaged customers and we saw major opportunity on both the top and bottom-line by implementing a more robust loyalty program with particular emphasis on increasing our private-label credit card customer base. In addition, we clearly understood that we have a unique customer base with respect to credit and that our ability to develop a strategic roadmap that’s focused on the advantages of that unique credit profile would also benefit our top and bottom-line. The first step was the decision to change our private-label credit card provider which we made in the second half of 2015. Together with our new provider, we developed a two-pronged approach for our loyalty re-launch. First, we developed a new Tender-Neutral Loyalty Program called MPR where we simplified the messaging and the value proposition. We did this in conjunction with the re-launch of our private-label credit card where we provided additional benefits to our private-label credit card holders who are our most engaged customers over and above the value proposition we provide to our non-private label credit card MPR loyalty members. With respect to our private-label credit card launch, we partnered with our provider to provide training for all our store associates and our store management prior to launch and worked with our marketing team to ensure that the new value proposition was clearly called out in our in-store and our online marketing. We’ve launched our private-label credit card and loyalty programs in October of 2016 and our results to-date have been outstanding. We have increased our private-label credit card penetration of U.S. sales from 13% pre-launch to 21% ending full year 2017 with significant upside still to come. Industry average is around 25% penetration, but our provider believes that based on our unique customer base, our compelling product offering, our competitive positioning, the strength of our program and our internal laser-like focus on this initiative that together, we should be targeting a 30% penetration by the end of full year 2020. Now, in an effort to clear up any confusion that still may linger regarding our program, let me share with you some of the questions and challenges we have received regarding the success of our program and our responses. For example, we’ve heard the challenge. Your PLCC business drove your outside comp in Q4. Our response is of course the private-label credit card business contributed to our comp in Q4. The re-launch of our loyalty and private-label credit card program is an important component of our strategy to drive comps. In the U.S., we comped positive 8.2% in Q4, on top of a positive 7.6% comps in Q4 of 2016 and while we were up against the program for the full quarter from last year, we substantially increased our private-label credit card penetration of U.S. sales to 21% from 17% in Q4 of 2016. In Canada, where we don’t have a private-label credit card program, we generated a positive 8.4% comp. We’ve heard the challenge; you are just signing people up to get the short-term benefit. So a large percentage of your private-label credit card customers are just one and done. Our response to that is, the churn rate of our private-label credit customer is half of that of our regular customer file and the lifetime value of our most engaged private-label credit card customers is more than 15 times, our infrequent non-loyalty customers. So continuing to add to our private-label customer base is clearly a top long-term priority for us. We’ve heard the challenge, these are all new customers and the success of the program cannot be sustained. Our response to that is, over one-third of our private-label credit card enrollment in 2017 came from existing customers. So they are clearly seeing the benefits of the cards. And year-to-date 2018, the metric is even more impressive, as over half of our new private-label credit card accounts are from existing customers. In general, there are many people with other sources of credit that still sign-up for credit cards they don’t need. That is not the case for many of our customers where the ability to obtain an additional source of credit for their kids’ clothing provides them with additional helpful purchasing power. Our strong loyalty and private-label credit card program, coupled with our compelling product offerings create one of the best value propositions in the kids’ space. These factors, coupled with our core millennial customer who is more likely to take advantage of our loyalty program than an older customer, make our private-label credit card program a standout now and for the future. Again, we are unique in our space and we continue to leverage that advantage time and time again. That’s why our private-label credit card provider believes that based on our unique customer profile, and our compelling product offering that we can achieve a 30% penetration by the end of full year 2020. To that end, applications continue to grow and approval rates remain high and current private-label credit card holders remain in the program for extended periods creating significant lifetime value versus non-private-label credit card members. And for Q1, even though our brick and mortar business was negatively impacted by the weather, we were still able to grow our private-label credit card penetration by 400 basis points, compared to last year. And what is more impressive is that our private-label credit card e-com penetration grew by 790 basis points in Q1, compared to last year. We’ve heard the challenge. An outsized percentage of your profit in 2017 came from your private-label credit card through higher royalties and the avoidance of interchange fees. Our response to that is, as you would expect, profits from our private-label credit card program have had and will continue to have a positive impact on our operating profit growth, not only through higher royalties and the avoidance of interchange fees, but also by driving sales and gross margin. Our private-label credit card program is only one of many contributing factors to our profit growth. We have also benefited from compelling products that has driven positive comp growth over the past four years. Our inventory management initiatives, our fleet optimization program and growth in alternate channels of distribution, all of these initiatives have enabled us to continue to invest in strategic initiatives that will drive future results. So, with respect to our private-label credit card program, we think that if you take the time to understand the strategy behind it, its impact today and its future potential, one will come to realize that this is not some short-term play to drive results. This is a well thought out, strategic, long-term, top and bottom-line opportunity for our brands that is a critical strategic piece of our personalization strategy. Simply put, our private-label credit card strategy is just one more example of us internally identifying a meaningful self-help opportunity based on our unique positioning, putting a comprehensive strategy behind it, executing it flawlessly, and delivering outsized results versus our peer set. In closing, we are focused on continuing to deliver for our shareholders. While we cannot control the weather, we do have total control over how we execute our strategic initiatives and we intend to continue to execute at a very high level. Thank you. And now, I will turn it over to Mike.