Welcome to the Progressive Corporation’s investor relations conference call. This conference is also available via the audio webcast. Webcast participants will be able to listen only throughout the duration of the call. In addition, this conference is being recorded at the request of Progressive. If you have any objections, you may disconnect at this time. The company will not make detailed comments in addition to those provided in its annual report on Form 10-K, Annual Report to Shareholders and the Letter to Shareholders, which has been posted on the company’s website, and will use this conference call to respond to questions. Acting as moderator for the call will be Julia Hornack. At this time, I’ll turn the call over to Ms. Hornack.

Good morning. Welcome to Progressive’s conference call. Participating on today’s call are Glen Renwick, our CEO; John Sauerland, our CFO; Tricia Griffith, our Personal Lines Chief Operating Officer, and Bill Cody, our Chief Investment Officer. The call is scheduled to last about an hour. As always, our discussions on this call may include forward-looking statements. These forward-looking statements are based on management’s current expectations and are subject to the many risks and uncertainties that could cause actual events and results to differ materially from those discussed during this call. Additional information concerning those risks and uncertainties is available in our 2015 annual report on Form 10-K, where you will find discussions of the risk factors affecting our businesses, Safe Harbor statements related to forward-looking statements, and other discussions of the risks, uncertainties and other challenges we face. These documents can be found via the Investors page of our website, progressive.com. Shirley, we are now ready to take our first question.

[Operator instructions] Our first question comes from Bob Glasspiegel. You may ask your question.

Good morning, Glen. I was very encouraged by the last quarterly policy expectancy lengthening that you highlighted in the 10-K. How excited are you about that trend? Do you think that this is a breakout that suggests that Snapshot and other measures you’re taking are working?

How am I excited about it? I’ve been waiting for it for a long time, so I’m actually pretty excited and I think the 5%, thereabouts that we’re seeing in the trailing three is really quite indicative of what we hope will flow through. Lots of reasons for that, always hard to pin them down, but general excitement, absolutely yes. If you take a look at some of our published materials, you’ll see that the average rate that consumers have seen over the last year, regardless of channel, agency and direct, is about a 4%, which I would tell you to think more in those terms than specific rate changes. So 4%, which means a good number of our consumers are still seeing rate changes that are on the high side of that, so as we mature into the rate revisions that we’re now becoming even more comfortable with and rate levels that we’re becoming more comfortable with, I would look forward to seeing while continued positives, maybe not quite in the 4 range but a closer distribution or a tighter distribution around the average, so we will potentially benefit even more so on retention, not losing those higher end or the right-hand distribution around the average of 4 last year. So really nice movement getting our new product into the marketplace, getting a rate level that we feel very comfortable with, maintaining that. You might remember we said at our IR meeting we had a strong preference for three 1% changes than one 3% change. All of that really is a big part of how we’re trying to make sure that retention is front and center in all of our thinking. So nice to see it coming through. Frankly, I would tell you I’ll be disappointed if that didn’t continue.

Okay. Switching gears, Bill, the first quarter we’ve seen sort of a stressful investment environment. Are you--maybe you can update us on how the fixed income has performed and the stress lines in? Are you taking this as an opportunity to increase risk, or are you de-risking on the portfolio?

I’ll let Bill jump in there.

Sure. We are taking this as an opportunity to increase risk modestly. We’ve increased the bid in the corporate exposure, a little bit in CMBS as well. Some areas we’ve decreased risk, and that would be primarily munis because those have traded really tightly and very opposite to the rest of the fixed income markets, and also we’ve reduced some of our high yield exposure because the high yield that we own has performed really, really well, to the point where it’s trading at spreads similar to triple-B paper. So for us, we’re in a good position to take some risk, and we’re finding some more compelling opportunities to do that.

Thank you.

Performance-wise, we released our January numbers, which--our total returns. We’ll release February in a couple weeks.

Just as a reminder, if you would like to ask a question, you may press star, one on your touchtone phone. Our next question comes from Josh Stirling with Sanford Bernstein. Your line is open. Josh, your line is open. Go ahead with your question.

Hi, sorry - mute button. Good morning. I appreciate you taking the call. Would love to ask you a question about the status of Snapshot. Over the past six months or so, you guys have announced you’ve been rolling out a new smartphone app, and I think at the last annual meeting you walked us through that you were iterating the pricing designed at discounts up front. I guess I was curious, just wanted a bit of an update on how many states you’ve rolled these things out with, as well as more importantly what’s been the consumer response, I guess both from the app, which feels like a different consumer interface and is kind of a question of adoption and comfort and just sort of more open-ended questions about that - you know, how consumers like the app and whether perhaps it’s something we’ll sell, and then separately on the discounts, what kind of lift have you seen from this? Is there impact in conversion rates and maybe on new sales? Thank you.

Yeah, we haven’t done a little Snapshot update for a while, so let me see if I can hit all of those points and give you some flavor of what’s going on. Starting into this year, we’re still seeing our policies initiated with the Snapshot influence - discount, whatever it might be, to be faster than the rates of growth that you’re seeing as we report on aggregate, so it’s still our fastest growing sector. That remains true for a long time, but certainly even into January that was true. Starting to get a feel for what sort of mix of business is attainable. So I’ll just give you a quick look here, not to confuse you with any numbers, but in our direct book of business, where we’ve been able to offer Snapshot, and realistically there’s only two states now, California and North Carolina, where we’re not offering it, but over a period of time with a cohort where the Snapshot has been available, that cohort of business is now approximating about 40% of the direct business for places where it was available for some period of time. So think in terms of can the little train really take momentum? We’re looking to sort of 40 to 50% in the direct channel. I think I’ve told you before, the acceptance in the direct channel far exceeds the agency channel, and with the new change that we made - it was very clear that we were hoping to see agency uptake on the--or the quotes include Snapshot with that discount [indiscernible] what I’d call overly dramatic movement, but significant on the small base. Actually, we have some good news to report there. We actually introduced it into two, what I’ll call higher average premiums states - Florida, Louisiana, and we’re…

Thanks Glen, that’s really helpful. I wonder if you could just touch briefly on your other big product development initiative, rolling out a combined homeowners product in the agency channel. Give us a sense of--I think you’re live at least in a couple of states. It’d be useful to have a little bit of color for how agency’s responding, what kind of traction you’re getting, and then maybe if you’d be willing to walk us through what your goals are for the program as you look out over the next year.

Sure, and maybe I’ll double team here with Tricia on a couple of points. Platinum is what we’re talking about, and this is in short--I don’t want to repeat things that were already written down, but in short it’s the way that our ASI property business and Progressive come to the market, looking as if they are simply one. So let’s not worry about the brand names, but the agents are seeing that as Platinum, we’re in 12 states, we expect to be in an additional 22 this year, so that will give us some really nice penetration. Our goal is simple - our goal is to be a valid and almost significant choice inside the agency channel for those customers who want to bundle their auto and home together. We’re comfortable if they start either way, but we really like the bundles. ASI is seeing about 50% now of their new quote volume being bundled, so we really--we’re not going curtail in any way, shape or form mono line of either, but our real interest is in the bundle. We know what the effect of long-term retention there can be, so those things are great. Our interest is making sure on the agency channel we offer a really viable option and a, as I put it, must-have solution for agents. We know we’ve got a great auto product - I don’t think there’s any dispute on that. With ASI, we have a great homeowners product. We’re going to work together to put that into a great package, and there is still work to be done so we don’t think we’re across the finish line. We probably never will get across the finish line, we can always make it better. On the direct side, while ASI is not a big a player on the direct side, that’s obviously a future option that we have for going forward. Tricia, maybe you could talk a little bit about the sales force and how we’ve [indiscernible] the sales force to make sure that we get the message out as well as possible.

Yeah Josh, I think to what Glen said, before I’d say that, we really--you know, first of all, the second half of last year, getting the product out, the AT product was really important to get that preferred business and then continue with stable rates. Then we had to have both an agent and a customer value proposition, so we know we needed to add more commissions for these preferred customers, match policy terms. Then as we started to talk with our ASI partners, we realized we really needed to combine sales forces and have very specific sales reps that work with our platinum agents. So we’ve just done that recently and we’re very excited about that, and we continue to--we have 12 states out. We have continued to understand where we’re competitive, when we’re not what we need to do, and I think agents understand that. We really want to make sure that we reward our agents not just with more commission but with preference, so when they choose us as number one or two--in fact, just this week John Sauerland and I are able to make some calls to agents that have reached some certain levels. We have hurdles to get over determining how many bundles you have in your agency, so while the data’s in with 12 states, I would consider 2016 really the year of execution, understanding more and more about, again, how to get that low pure premium business and how to integrate the right sales force with these very specific agents.

Great, well we’ll stay tuned. Thanks so much.

Thank you. Just as a reminder, if you would like to ask a question, you may press star, one on your touchtone phone. Our next question comes from Ian Gutterman with Balyasny. You may ask your question.

Hi, thank you. I guess first just a quick numbers question. When I was looking at your stat surplus for the end of the year and your leverage, normally obviously you’re closer to three times. This year, you’re at about 2.7, which I’m assuming is the homeowners change, obviously. Just when I back that, if I kind of took your normal auto premiums divided by the 2.9 to 3 times and solved for the rest, home was coming in at about 1 times levered. Is that a good proxy?

John, jump in here. You’re right - the 2.7, a little bit influenced by the home. We would probably prefer to run the home business at more like 1.5, and I expect over time as these things, sometimes you get a little bit off, but think in terms of we’re going to try to maximize on auto at about 3 to 1 if we possibly can, where we can - it never works out perfectly, and closer to a 1.5 on the homeowners business.

Okay, that’s what I was wondering. Okay, great. Then on the reserves, I guess just first quickly on the January average development, normally--so I guess I’m going back a tiny little bit here. There used to be big favor for leases in January due to sort of the catch-up from the prior December, and I recall you changed that process about three or four years to smooth that out. This January, we saw the lumpiness just in the other direction. Is it still the same process, or do we make a change in process back to the old way?

We’ve got Gary here. I think the IB&R was the process change coming off the table, so I’ll let him take it away. But the unfavorable that you saw in December, I would--I don’t want to be cavalier about it, but I would tell you, don’t be too concerned about that. If that had been February over January, then it wouldn’t be prior year. It just happens that it’s the calendar close and therefore you see prior year development come through. As we looked at our January development for ’16, there was really nothing that was surprising over the prior year, so we’re pretty comfortable with that, Gary, why don’t you put some more details there?

Sure. This is Gary Traicoff, Chief Actuary. To your point, about three to four years ago we did make a process change, and then the last few years looked fairly stable. What happened this past January was really due to more late reported claims that happened in December. They got reported in January, and if you think back to the end of December, we did have some storms come through, particularly in that last week or so. So in January, we just recognized more late reported losses, which was really the driver of the development in January.

Got it, and Gary, while I have you, if I can clarify one other thing. I was looking in the K. On the reserves, it said our net reserve balance assumes that severity for acts in year 2015 over 2014 will be 4.2% higher for personal auto and 9.2% higher for commercial auto. I was trying to contrast that to earlier in the K when you talk about calendar year severity and give your frequency and severity stats, and the calendar year severity was, I guess, 3% for PD, 4% collision minus 2VI. If I sort of weight those, I get a very low single digit versus the 4.2 on the accident year. Is the difference between that low single digit and the 4.2 reserve releases, or is there some other way to interpret that?

That’s a great question. Related to that, when I think of calendar period severity, which is what the low numbers you were talking about, our calendar period severity that came through in the year was fairly low, particularly in VI, it was actually negative. That was really the driver of why our reserves developed so favorably in 2015. When we think ahead and going forward, we don’t anticipate long-term severity will continue to be negative like that, so if we look at what we actually have booked in our reserving models, we are anticipating roughly a 4% severity going forward on liability. Now, that will include VI, PD, et cetera, so if you do all those cuts by state and by line, most of them are in the 2 to 6% range, but overall it rolls up to about 4. When I look at commercial lines, it is about a 9%. Some of that, though, relates to mix changes in the business marketing targets we have, so if you normalize for that, think of it probably closer to a 6% range or so, which was actually fairly consistent with our commercial line severity in 2015.

Got it, and do you have something similar for that where the accident year frequency wasn’t just used?

We did not report anything in there for accident year frequency. Typically though, calendar year and accident year frequencies are fairly well aligned. You’re not going to have as much of a disconnect as you might have on the severity side, particularly with the VI and the long-tailed coverage.

Great. Thank you so much.

Thank you. Just a reminder, if you would like to ask a question, you may press star, one on your touchtone phone. Our next question comes from Brian Meredith with UBS. You may ask your question.

Yes, thank you. I guess back on the product, a couple of quick questions here. First, how PLEs looking so far with respect to the customers you’re getting, and then on that also, I’m just wondering, Glen, is there an opportunity here, given the consolidation we’ve seen in the mass affluent market, that you could potentially go after that right now?

Brian, could you just give me the second part of the question again, the consolidation piece?

Sorry, yeah. With what we’ve seen this far with the consolidation in the high net worth or mass affluent market from a homeowners perspective, is there an opportunity for you guys to really go after that, because I know agents are asking for new carriers there.

Great. Let me take that first. I think we’ve shown you at some prior IR meetings, and we’re more than willing to show you as we get more and more information, that the bundled customer really does give us that notion of a meaningful - and I’m going to stress that, a meaningful extension on our life expectancy. In my shareholders letter, I started to use some language that I think will become more common inside Progressive, moving away from policy life expectancy to customer life expectancy. I think you get that - it’s really we are looking to at least a piece of our business, and I stress that - we’ll still always do the pieces that we do well, a piece of our business being customers that actually stay with us in a reasonably long period of time--or actually not a reasonably long period, a very long period of time, and have multiple products. So a way to think about that, so yes, we are seeing--yes, that was our hypothesis, yes, we’re seeing it, and the data is solid and meaningful. I think quite frankly, we might even be understating the customer life expectancy yet, because we haven’t seen that kind of customer for a long period of time. Something just internally, and this is just to give you a little bit of a mindset of how we think, we’re starting to, and this is, I would say, something that 30 years ago certainly was not on our radar screen, what percentage of our customers have been with us for more than 10 years. Now, we have a meaningful double-digit, let’s say around 15% of our customers that have been with us for more than 10 years. That wouldn’t be a number that would impress USAA or State Farm, I’m sure, but relative to the repositioning of Progressive, that’s a number that’s very important, and the type of customers that we’re seeing go into that state of decade and decade-plus customers are the bundled customers, so nice stuff there. With regard to your question on the high net worth, I’m going to be very frank. We’ve got a big agenda in front of us and we’re going to probably play in something below the high net worth customer, just put it out on the table exactly that way. That doesn’t mean that we won’t make some phone calls and have other people’s product to sell to those high net worth customers, at least on the home side, but that’s probably not the focus that we’re going to add to our property business anytime in the immediate future, given the very large market opportunity there is for us that we feel very comfortable realizing.

Great, thanks. Just one other one. Any changes that we could think about with respect to your reinsurance program?

We’ll go through the reinsurance renewal. Trevor’s actually here, but in the June-July type time frame and--John, correct me if I’m wrong here, but no, I expect that we will take reinsurance with our property business very, very similar to the way that we have taken it in the past, at least for the excess layers. We may and likely will reassess some small part of a quota share. That really isn’t necessary from our perspective going forward, but in terms of the layers, we’re not looking to take higher in risk any greater than we have taken in the past, or ASI has taken in the past, and that was never the objective. The objective is to get more customers in the door. We’ll take a reasonable amount of risk, but we feel very good about the amount of risk we’re taking and don’t intend to extend that.

Great. Thanks for the answers.

Thank you. Just a reminder, if you’d like to ask a question, you may press star, one on your touchtone phone. Our next question comes from Meyer Shields with KBW. You may ask your question.

Thanks, good morning. I have a few questions just to understand your reporting. Let me use one example. So you have in the K, there are direct renewal application changes that were 5%, I think, for the year. In earlier quarters, it’s 7%, 7%, 8%, so should we look at that 5% as just a modest dip from the 8%, or is there a bigger dip in the fourth quarter that gets us full year to 5?

Want to take that, John?

Sure, I can take that. Recognize we do have a calendar year that in some years has more weeks than in others, so in last December of ’14, you might recall we had an extra week. We put that in a December release for you, so. In that release, I think we also normalized the premium for the month for you to give better perspective there. I would not interpret that at all to be a dip in renewals. The PLE is what you should be looking at to understand trends in terms of customer retention, and as we discussed earlier, we’re seeing good changes there. I think you’re just seeing a reporting anomaly, nothing material.

Okay, that helps a lot. Thanks for clarifying. Second, if we look at the property side, so if I’m doing the math right, you acquired $220 million of reserves and released a little bit more than 30. Is that sort of 15% a good representation of ASI’s reserving philosophy?

No, I’m going to sort of answer that a little bit more generically. One of the things that I am delighted about in the first nine months of being together is that we feel, and I think ASI feels that we have some skills to offer, and clearly they have product and skills to offer as well. But one of the places that we were able to actually dig in together is on the reserving side, and we now have an actuary that has been on our actuarial staff working directly for Trevor, the CFO of ASI, but also having very direct line or dotted line, whatever we want to call it, as an integral part of our reserving group. During the course of that nine months, we applied some different techniques, we looked at data a little bit more specifically to ASI versus industry data that had been done before. There was no right or wrong, there was just we’re digging in, in a way that perhaps is a little bit more intense, a little more reflective of the way Progressive has done reserving. In this particular case, it turned out we had some releases. It could have been the other way. We would have adjusted either way, but I would tell you that the reflection of the releases this time is a little bit more from a highly intense review, overlaying some models, overlaying some techniques, looking at data, looking at it more frequently, and I expect going forward - obviously I cannot guarantee anything, but what I expect going forward is we’ll be much more on a glide path of the kind of approaches that we take traditionally with our auto business, and I suspect the volatility will reduce. So probably one-time volatility that is reflective of that process, but frankly it’s a great opportunity for us to really work together in taking a look. I have to say it’s always nicer that it’s a release, not an add, but frankly I feel much better that we’ve had the deep study and everybody is very comfortable.

Okay, that’s very helpful. Thank you.

Thank you. Just a reminder, if you’d like to ask a question, you may press star, one on your touchtone phone. Our next question comes from Jay Gelb with Barclays. Your line is open. Go ahead with your question.

Thanks and good morning. Now that you’ve gone through the year-end 2015 process, I just wanted to get your updated views on why you feel Progressive is not being impacted nearly as much on the personal auto side as a result of increased miles driven translating into worse claims frequency trends, like we’re seeing for essentially the rest of the industry.

Jay, I might challenge the right of the industry piece there a little bit. Notwithstanding that frequency was up, we’re reporting sort of across the board 2, 2.5. I don’t think that is dramatically different than the PCI reporting part of the industry. Fully note that there were a couple of very large and very notable competitors who know perfectly well how to calculate frequency, they reported high numbers, and that’s just a fact. I can’t necessarily know, other than at least in one case probably a mix adjustment that really needed to be made to sort of normalize those numbers, but I’m not sure that we’re the anomaly on that relative to the industry. With regard to--but to be fair, any time - and I mean this sincerely - any time we see anybody else seeing something that we’re not seeing, trust me, the radar just goes off like crazy and we make sure that we’re not the ones waiting too long to see that kind of effect. But as it’s played through from an order perspective, we really didn’t see a great deal in frequency. We didn’t see any major trends. We saw it up a little bit in the third quarter, but for the most part that 2, 2.5, not bad. Now, remember systemically long term, we think maybe frequency is headed for a reduction for lots of reasons with vehicle technology. Miles driven, no question that that would be the usual suspect for increase in frequency, and to the extent we didn’t see it as much as some others, I would also tell you that our most recent reporting on mileage increase related clearly to gas prices, we’re starting to see the second half of ’15--or we did see the second half of ’15 be a…

Glen, all the miles driven trends you were just talking about, that’s based on Progressive’s own data?

Yeah, we use the Snapshot population to see if we can get--we’re kind of nutty about this. We even look at it sort of daily, weekly, whatever frequency we can, because these are the sorts of things that for years we’ve reported even to you, we don’t always know what drives frequency. You don’t always know what drives severity. Well, now we actually do have at least one proxy for frequency, and miles driven is something we can measure. So it’s only a piece of the puzzle, but we’re pretty obsessed with trying to get it.

I can imagine that. The only other thing I wanted to touch base on with regard to what some large writers of the industry and personal auto are seeing with regard to deteriorating margins, so if the frequency impact that Progressive is seeing is not inconsistent with that of the industry, why do you feel that Progressive’s personal auto margins haven’t been really impacted at all?

Well, that’s probably a longer story, but let me suggest to you that - and we’ve done this on many, many calls, I’ve always said when we see situations that make us believe that rates will go up, we tend to take it early. It wasn’t that many years ago that we took, and talking in aggregates is not always the best thing but it might work for this, we took rates up and frankly some of the trends didn’t materialize to the degree that we thought. Our penalty there is that we actually grow a little slower with healthy margins. However, in more recent times we’ve gotten to a rate level that we thought was appropriate, and perhaps others weren’t quite at that level and therefore needed to take their rates up more. So the starting point matters, and that was sort of my point before. I like to think that we’re trying to ride the crest of the breaking wave. We want to stay on the crest all the time. When you fall over the crest and your margins start to deteriorate, typically that’s associated with a big hammer of rate, and we all know the implications of that to retention, to NPS, and to growth. The trick for us is really staying on that crest and, as I mentioned earlier, as opposed to looking at rate take by rate filings, which you could look at a premium-weighted adjusted basis, you’ll see that the industry is about 2.5 to 3.5 last year, some exceptions to that for sure on the high side and low side. But I would always draw your attention to sort of what is the realized average premium, and you see in our case that was about 4% in both channels. We have ways that…

That’s great, thank you.

This is Julia. I just want to remind everyone that if you’d like to ask a question, you may press star, one on your touchtone phone. While we wait to see if anyone else is calling in or has a question, I just wanted to make a quick housekeeping announcement, which is that for those of you who would like to join us at our investor day this year, we will be holding it on the afternoon of Thursday, October 6 in Mayfield Village, Ohio. It looks like there are no further questions, so Shirley, I will turn it back over to you for the closing script.

Thank you. That does conclude the Progressive Corporation’s investor relations conference call. An instant replay of the call will be available through Friday, March 18 by calling 1-866-501-0069 or can be accessed via the investor relations section of Progressive’s website for the next year.