Chad Richison
Analyst · Oppenheimer. Please go ahead
Sure. Well, first of all, appreciate the question, allows me to put a little bit more clarity around the inside sales efforts and strategy that I was mentioning earlier. You are correct. Those inside sales are completely for new business wins, they are not for up-sales to current clients. When I was talking about how we relocated a manager to be able to build inside sales, that's the handled new business leads that's not up-sales to current clients. We have now and continue to have and have had for some time, a group of client relations reps that do upside or up-sales to current clients. And they also help us focus on usage and that groups really done both. As I've said in the past, it's important that clients use the products that we've sold them correctly, before we're selling them additional products. And so, we focused on that. I wouldn't ever say that our companies ever had this opinion that, we're just going to sell them some things now and then come back later and really sell them what they need. We've always been focused in making sure that the clients have what they need, when they need it, but at some level, you have to earn the right through an ROI achievement to sell the additional products. And so -- but I just wanted to state that, we have not ignored inside sales. It's not some grand plan that someday, we're going to come back and start selling everybody, all the products they really need. We do that today and we're focused on usage. In fact, something I said earlier about the DDX, I said in high 80s, is not to a B. At Paycom, our DDX score when I looked at it on Thursday was 99.7%, all right. Well for this month, we've had 164,000 or 165,000 changes so far, 164,000, 700, of those were made by employees. We had about 300 changes made by HR. So we have a 99.7% DDX score. So if we had an 88% DDX score, that wouldn't be the B, just because of the sure amount of changes that HR would have made. I mean if we had that type of score, you're probably looking at closer to 20,000 changes that HR would have made. And so that's why it's important and that's why, brought it out. The DDX -- we're watching our clients get there an aggregate, everyone is excited about it and that's really what's helping us drive results, and also we're seeing -- it makes it easier for people to understand what they're buying. If you look at this industry over time, we are bolting on all these things, even as I explained it to the investors, it can get kind of difficult to understand, okay, what is everything someone is doing, as we're looking at -- you're looking into the DDX, I do think it makes it easier for a client to understand what they're buying and what their ROI is going to be and because of that, you're seeing some buying habits change.