ChadRichison
Analyst · Bank of America Merrill Lynch. Please go ahead with your question.
Yes. So I mean there is inefficiencies throughout the HCM system, right now, if you have employees that could be using multiple products, email and phone call, even to request time off, you could show up tomorrow and you've got 15 emails on people requesting time off, you got to go and look at the schedule, decide if you've got enough coverage whether or not to approve that time off. I mean, that's one example versus in a complete full system that has both time and attendant scheduling and everything else. The employee can make that decision themselves at night without talking to HR based of the appropriate rules that have already been set up in the system, which we do on our end. So there's those examples, there's editing examples, making change to benefit enrollment, expense management, mileage tracking, general HR and onward. And so, learning management is another piece. And so those are all initiatives that we continue to drive and make more efficient. And I will say this, I mean, both clients and HR before, this is their idea. HR has been trying to put this together. They've done it in many cases. I mean, I think HR departments and accounting departments and procurement and operating departments across the board have really looked to drive these strategies. I mean HR isn't in the middle of a data collection process because they want to be, they are in the middle of the data collection process out of necessity. Because if they hadn't been in the middle of the data collection process, in the past the data wouldn't have even had an opportunity to be correct. Well, it's not necessary for HR to be in the middle of that particular process anymore. And when you remove them out of it, it helps for their own efficiencies, because no one went to get a degree in this type of structure with the intent of doing a lot of data input. And so, we are being able to show a lot of our ROI by increasing these efficiencies across the board.