Savneet Singh
Analyst · Needham
Thanks, Chris. And thanks, everyone, for joining us to review PAR's first quarter 2022 results. As always, there's a lot we want to share in the prepared remarks, so let's get started. Q1 saw us continue to hit our ARR growth targets of 30% to 40% growth with consistent margin expansion. Every quarter continues to prove out the long-term growth and profitability of our Unified Commerce initiatives. As a company, we delivered a strong first quarter with reported total Q1 revenues of $80.3 million, a 47% increase from one year ago. This revenue growth was driven across all business lines, and specifically around our software recurring revenues, resulting in $94.4 million of total live ARR at quarter end and year-over-year growth rate of 172% from Q1 last year. When adjusting for the Punchh acquisition, ARR grew 34% year-over-year. This acceleration continues to be driven by 40% growth in ARR coming from Punchh and 35% from Brink. Contract ARR now totaled more than $116 million as of March 31, paving the way for a strong rest of year and beyond. Equally important, as we scale ARR, is the dramatic improvement we've been able to drive to gross margin expansion on our subscription revenue. When new management stepped in a little over a year ago, two years ago, recurring revenue gross margin was in the low 40s. At the end of Q1 2022, we've now achieved 72%, a significant improvement from just one year ago. We expect this positive trajectory to continue to expand over time. This growth has been driven by an intense ROI focused engineering and by dramatic improvement in Brink's scalability. Our strong results this quarter continued to be driven by high level execution across the business and continued demand for PAR's Unified Commerce Cloud. We have established strong momentum and we have continued to build on that throughout the quarter. In Q1, we activated 1,244 new Brink sites, a solid start to the year as stores go live. On a net basis, after churn, Brink active store count now totals nearly 17,000, a 40% increase from one year ago. Brink's bookings totaled nearly 1,100 stores in the quarter. In more detail, Brink's strong first quarter was headlined by strong activation numbers with higher MMR, the cross selling of Brink plus payments to new accounts and operational improvements resulting in margin gains. Brink ARPU increased by $62 in the quarter, as new deals and subsequent increases are now having favorable impacts. We had a 76% increase in gross new store activations from Q1 last year. We continue to see improvement – impressive low churn rates for Brink, approximately 3% BOIs and are encouraged by the progress in deals attaching PAR payment services to Brink that validates our Unified Commerce platform. We continue to be hyperfocused on margin expansion by scaling with new customers and also driving operational efficiencies. Brink continues to be the distinguished leader in cloud POS for enterprise QSR and fast casual restaurants. Now turning to Punchh. We continued outperforming Punchh and added an excess of 1,500 sites in the quarter and now total more than 58,800 active sites, a29% increase in the last 12 months. We signed 10 new customer logos in Q1 to add it to our impressive, contracted store list, including C stores, and are beginning to build out the grocery pipeline. Digital loyalty programs are critical to the future of restaurant marketing. Applications like Punchh make it easier for brands to connect with their most loyal customers and increase customer lifetime value where it counts most. As the number of channels grows and the need to understand customer LTV expands, thereby pulling more Punchh demand. I want to highlight the Punchh has just crossed an important milestone, showing a strong momentum in leadership in the market. There are over 200 million loyalty guests on Punchh. Each of these guest relationships is unique to a brand. The number includes duplicate guests. On a de-duped basis, Punchh now has over 150 million unique guest profiles. That is approximately 58% of adults in the United States are participating in a loyalty program that's powered by Punchh, clearly showing our market dominance. Part payment services pipeline grew significantly in the quarter as well. And we are extremely encouraged by the early performance and new customer interest. Although working off a small base, ARR associated with payments grew by 163% from Q1 last year. We are now engaged with a steady stream of new customers who sought out PAR for payment services due to our transparent and competitive pricing along with the integration with Brink and Punchh. PAR continues to see increased interest in the pipeline, broadly across Brink and Punchh customer bases. I'm confident additional upsell and new customer opportunities will significantly accelerate this year as more and more enterprises are seeking integrated payments offering from a trusted technology partner with competitive and transparent pricing. Although it's early in our payments initiative, we have seen notable customer wins during 2022 and believe this revenue stream will be meaningful and accelerated to our future financial performance. We expect to dramatically increase CARR in 2022 from payments alone. To update you on Data Central. We experienced higher-than-normal churn in the quarter due to a one-time unfavorable renewal pocket. This churn negatively impacted the number of active stores for Q1 and we're now working hard to reverse this quickly. Also, impacting Data Central is workflow interruptions to our development team based in the Ukraine and, sadly, the conflict there. New product development enhancement team initiatives have been impacted by 20% to 30% due to the war, and this is having an impact on Data Central sales. For the last two plus years, restaurants have focused tech spend on the front of house with CRM, loyalty, digital, and delivery. Now most restaurants have upgraded the front of house tech stack, and they're struggling with the operational issues in profit and margins leaking out the back door due to labor challenges. We added three new logos in Q1, with California Pizza Kitchen and their 150 plus sites being the most notable. Data Central had significant [indiscernible] in January also, focused on labor management and we have signed deals where we went head to head with leading labor solutions and won which shows our labor solutions and product that we can now sell on its own. Our product and hardware businesses continue to perform well in difficult and challenging environments. Product revenues in the quarter continued to strengthen year-over-year and were reported at $25.1 million in this recently ended quarter, a 35% increase. The capital purchase environment for restaurants is always tricky. And this has been even more so with the pandemic and the global supply chain difficulties that's upon several end markets. As I mentioned previously, we're not immune to these challenges around the supply chain and we have experienced some margin impact with the costs associated with the current realities. We continue to monitor the supply environment closely, and specifically realities in Asia and specifically China in regards to the pandemic and the impact of wide shutdowns. We will continue to diligently manage our partners and vendors through these shortages, price inflation and increases in freight charges. We're constantly seeking out a greater diversity of supply sources, while at the same time technology enabled operations and management of supply chain inventory. We anticipate continued volatility in our sourcing channels and expect to closely monitor real time upstream and downstream visibility across the supply chain to help us predict and plan for adverse events. While we don't like to carry excess inventory, we have strategically added inventory over the last year and we'll continue for parts of this year to ensure rollouts are not delayed. Now to briefly report on our government business. PAR government had a solid Q1 financial performance, as evidenced by the 20% increase from Q1 last year and reported revenues of $21.4 million. Our government segment performed above plan for both revenue and earnings. Our ISR group had a solid quarter driven by increased demand for our services. Our government segments also delivered improved performance from our mission systems and product business lines. And I'm confident this segment will continue to outperform for the foreseeable future with a solid contract backlog and future award opportunities. In addition to our accelerated revenue growth in 2022, we will continue to seek out additional contract opportunities where we can leverage our decades long experience and performance excellent. Let me now talk a bit of where we see things going forward from a business perspective. We continue to work to advance the enterprise restaurant industry vision of autonomous restaurants with our focus on creating a single cloud-based platform that is designed to enable staff and tech enabled restaurant operations. Unified Commerce connects all the guest facing channels – website, app, in-stores, third party deliveries – with one common technology platform that is built on the Open Web standards. This is an evolution in the industry from multichannel and omnichannel platforms which still require brands to do the heavy duty integration, often at their own peril. With the current state of technology, achieving a personalized guest experience through Unified Commerce is no longer a holy grail. In fact, mega brands have created their own custom technology stacks through their proprietary methods to achieve it. PAR's Unified Commerce democratizes access to that opportunity for thousands of brands through a SaaS model. This is similar to what Salesforce did to CRM market almost two decades ago. Brands no longer have to become a system integrator to bandage disparate systems and still end up with a tablet nightmare. They can focus on delivering unparalleled guest experiences and building better employee engagement set. To achieve our goals, we continue to solidify our senior management team, and recently added an experienced Chief Marketing Officer and SVP of Human Resources. Both of these individuals have proven track records and these new contributors are designed to foster collaboration across our company and to establish linkages critical to bringing innovative new products to market quickly and cost effectively, while ensuring we are aligned with the needs of our customers and employees. I also want to reiterate my message from last quarter's call. We'll seek to continue to deliver 30% to 40% year-over-year ARR growth, driven by new customer signings along with upsell and cross sell opportunities that will deliver the strong operational performance for our company. In summary, we are pleased with our results in the first quarter of 2022 and we believe we're executing well in what continues to be a challenging and dynamic environment. Our revenue growth is strong and we expect our margins to continue to improve in subscription services specifically. We have a strong balance sheet and solid cash position to execute our strategic plan. Most importantly, we believe our Unified Commerce Cloud distinguishes us from the competition and positions us well for long-term growth. As I mentioned on the last quarter's call, a fairly large portion of our Data Central team is based in Ukraine, and it's an important location for us. Despite the ongoing work, I wanted to report that our entire Ukrainian based team has remained productive with high morale. I admire the courage and dedication and the single minded focus that they put into their work without being asked to do so. For our part, we're providing and will continue to provide support to our Data Central team and their families. This is a behavior that is central to the culture and integrity of our company. As always, I would like to thank all our employees for their dedication and efforts over the past quarter. Across the organization, people have stepped up to ensure we meet our customers' needs, while at the same time embracing the changes necessary to create a platform for long, sustainable success for PAR. With that, I'd like to hand it off to Brian who will review our financial performance in greater detail.