David Feller
Analyst · Eight Capital
Thanks, Craig. Thank you. Good afternoon, and welcome to Mogo's third quarter fiscal 2024 results call. I'm joined today by Greg Feller, our President and CFO. I'll cover some of the key operating highlights and Greg will dig deeper into the financial results and outlook. Our Q3 results highlight that we continue to execute on our plan to get to profitability while investing for the future in key product areas. We are pleased with the progress but there's a lot more to do. Again, sustainable profitability is our strategic priority, and we continue to be hyper-focused on efficiency initiatives while also investing for future growth. We raised our 2024 EBITDA guidance, and we introduced EBITDA guidance for 2025 that implies 69% growth at the midpoint of the range. Most importantly, for the first time in our company's history, we expect to have positive adjusted net income for 2025. We look at our business today through the lens of our key pillars. Each one has its own unique opportunity for long-term growth. While efficiency and profitability remain our top priority, we've continued to make meaningful progress in our wealth platform and are more excited than ever on the opportunity we have with what we see as a very unique and compelling value proposition in a massive market. Not only is the massive market measured in trillions but it's also a market with big barriers to entry. Wealthsimple recently reached a $2 billion valuation and recently announced $50 billion in assets, showing that a new player can make real progress on capturing meaningful market share against existing incumbents. Given over 90% of Canadian assets are held by the big banks, banks have dominated for 100 years. RBC has over $1 trillion of wealth assets, and CIBC, which is the smallest of the big 5, has around $350 billion. But we believe this domination is coming to an end, and there's a massive opportunity for a new entrant that really solves the problem in a meaningfully better way. The central problem is the average investor in Canada dramatically underperforms while overpaying. The magnitude of the impact this has on someone's actual wealth is staggering and is one of the main reasons why so many fail to achieve financial freedom goals. The key point here is, even though there are many players in the market, consumers are being overcharged and dramatically underserved, which is why there's such a big opportunity. One of the main reasons why investors underperform is the system is corrupt, as said by famed investor Charlie Munger. How is this the case in Canada? First, the principal agent issue. They take care of the agent more than the principal. Mutual funds are a good example of this. They come up with a plausible narrative and sell consumers into these high-fee underperforming funds, i.e., consumers would have been way better off in a low-cost S&P index fund. Second is self-directed investing apps. They make more money when you gamble than invest and hold. As Buffett highlights, their incentive is to get you to trade as that's what drives trading volume, even though study after study clearly shows that the more you trade, the less you make. And they market it like it's easy and anyone can do it. Yes, as Charlie Munger said, as anyone who thinks this is easy is stupid. The reality is it's very hard to outperform the S&P benchmark, and it's very hard for the average investor to even come close. They make people think they're investing when they're just gambling. If you don't like the system, you can't just advocate for change. You have to build something that makes a change. We believe the future of wealth building will be led not by products with the most features or the lowest cost or that have the existing distribution but by those that actually deliver the best performance for investors. And that's our guiding light. We've designed a wealth platform that will help investors achieve a radically better outcome by investing intelligently versus the status quo. We've introduced a wealth system design based on the principles of the world's greatest investors, that combines behavioral science with a managed S&P 500 strategy, complemented by self-directed investing based on the value investing principles of Warren Buffett. Our intelligent investing solution is designed to give investors the behavioral, informational, and analytical edge they need to outperform existing solutions, a radically unique solution to achieve a radically better outcome, all for a very disruptive price of only $15 a month. As Warren Buffett says about investing, "You don't need brains. You need temperament." One of the foundational principles of our approach is based on the key insight that is the behavioral edge that is the most important element of investing. And while others have designed their products to drive behaviors that lead to revenue for them but underperformance for the investors, we've designed our experience to encourage the behavior that have been proven to help performance while minimizing those that hurt it. This study of the CMG Fund really highlights how much behavior impacts performance. This was one of the best-performing funds in the early 2000s, and it generated an 18% average annual return during a time when the market was essentially flat, yet the average investor actually lost 11% a year. This is a shocking stat and it was all to do with the typical emotional reaction of investors, including buying high and selling low and trying to time the market. The key point here is even if you manage to choose the right fund or strategy, without the right temperament, you won't do well. Knowledge is a superpower. As Munger said, knowing what you don't know is more useful than being brilliant. One of the key elements of our value proposition is empowering our members with the knowledge they need to become a more intelligent and successful investor. While others focus on content that drives trading, we're focused on content that helps our members develop the patience, discipline, and analytical skills needed to be a successful investor. This is a key part of our experience and value proposition, creating and delivering the right content at the right time and in the right way to help investors make more informed and better decisions. The reality is most investors lack the knowledge and skills needed to be a successful investor, and our goal is to solve this. We're still early days in this part of the experience but excited for where we can take this and the impact it can have on performance. Intelligent investing is based on having a managed S&P 500 strategy as your foundational strategy, given how few come close to matching this, let alone beating it. 98% of professional fund managers can't beat it over the long run. And as Munger says, the percent of wealth managers that can beat the S&P 500 consistently is essentially 0. Our Moka growth equity portfolio generated a 37.86% return in the last 12 months ended October. Now obviously, this has been a particularly strong year. But looking longer term, the strategy generated a 15% 10-year compound return, significantly outpacing other growth strategies and importantly, a 50-year average of over 11%. Again, for our target demographic that has a 50-year-plus time horizon, the impact that this has on wealth is massive. Users also get dollar cost averaging, dividend reinvestment, and portfolio management, along with the behavioral edge. Mogo, our self-directed investing app, is designed to complement our members' S&P strategy with thoughtful long-term investing based on the value investing principles of Warren Buffett. Unlike other trading apps, we've designed ours to help minimize the trading activity that generally leads to poor performance and help encourage thoughtful long-term investing. Again, it's hard to overstate how unique this approach is versus the status quo. As Buffett has said many times, most of the trading apps resemble gambling parlors because they make more money by getting into the gamble than invest. This is also the only self-direct investing product in Canada today that charges zero commission and zero FX fee. As Buffett says, if you can't value a company, you can't invest in it. You can gamble on it but you can't invest. The reality is it's okay to gamble as long as you know that, that's what you're doing and you don't confuse it with investing. This is one of the biggest reasons most self-directed investors underperform. Key part of our solution is our innovative controlled gambling feature that enables investors to gamble on stocks but in a controlled way. The experience is designed to force the user to identify if they are gambling or investing and then tracks your gambling stocks versus your investing stock so you can see the difference in performance over time. Again, it's okay to gamble. Just don't pretend you're investing. This helps investors make more thoughtful decisions, especially as they see their performance over time. There's a fundamental shift coming to wealth, and AI is going to be a key part of this, and we are positioning ourselves to be at the forefront. One of the biggest gaps in most investing apps today is they lack the tools and information needed to actually do thoughtful research and analysis that's needed to invest. Instead, they focus on superficial information that is generally designed to drive trading, i.e., gambling versus thoughtful investing. As Warren Buffett said, if you bought and held Berkshire Hathaway over the last 50 years, you've gotten rich, but your broker would have starved to death. Giving investors an informational and analytical edge is a key part of our system that is very unique and unlike other options in the market. We recently partnered with FinChat.io, a leading AI research and analytic platform and have now integrated their AI Copilot right into our app, which makes it easy to get up-to-date information on any company, including recent earnings reports and call transcripts. What's more, we are now about to introduce an even bigger component by giving our members full access to their FinChat Pro solution. This is something that costs about $100 a month and will now be included along with everything else in our $15 month fee. We believe this is another game-changing feature and excited to get this into the market. We are obsessed about helping our members improve their investing performance, but it's not all about the money. A key component of intelligent investing is doing it in a way that actually builds a better world for all. Mogo is part of a generation of companies that make positive impact, a happy byproduct of using the products. Just as the future of investing will be dominated by solutions that deliver best returns, those that also help build a better world for all matter will also really be a big impact, especially for the next generation. As Warren Buffett says, "Price is what you pay. Value is what you get." Our goal is to not only build the most effective investing and wealth building platform but to offer it for a price that makes it accessible to all and, ultimately, the single best value proposition in investing today while at the same time, aligning it to the investors' best interest. So whether you make 100 trades or 0 trades, we charge a simple $15 month fee. As author of Atomic Habits, James Clear says, "You don't rise to the level of your goals. You fall to the level of your systems." Moving from a corrupt system to a system designed to help you outperform can literally mean millions and more in wealth for an individual investor over their lifetime. One of the key metrics we track is our Net Promoter Score, which represents a likelihood a user will recommend the product to their friends. An NPS score above 0 is considered good and above 50, excellent. Over the last 2 years, through the improvements we've made, we've seen the score increase for new users from negative 25 to most recently, positive 59. We're still early days in developing this solution and our goal is to get our NPS north of 80. We've got a long way to go, but I believe we'll get there. With that, I'll turn it over to Greg.