Peter Kelly
Analyst · Bank of America
So in terms of used vehicle values, we've seen a fairly substantial decline in used vehicle values in the wholesale market in Q3. Prices declined pretty much every single week of the quarter. If anything, the rate of decline accelerated later in the quarter, continues to decline here in Q4. And we're seeing that pricing decline now show up in -- first I started to show up in used vehicle pricing at the retail level, and now I believe it's beginning to show up in new vehicle pricing at the retail level. So I think the combination of a slight increase in production but also increased interest rates has been putting downward pressure on vehicle values, I think that will continue. I don't expect used vehicle values to fall down to pre-pandemic levels, because of the constraints you talked about. But I do think they'll continue to decline at least till the end of this year and then we'll see what happens after that. As those values decline, that creates an opportunity for more vehicles to start to flow into our channels. Again, particularly off lease where you've got this equity gap, which is the difference between the residual value and the market value of the vehicle. As those numbers come closer together, I think incrementally more vehicles can start to flow. And again, I expect that to be very gradual. So again, I think, used vehicle prices continue to decline gradually at least through the end of this year. In terms of the pricing for our services, obviously, we've taken some actions there. We have a mix of commercial and dealer business. Some of this requires a negotiation with some customers or conversation with some customers. I'd say generally, John, what we look for, first, is there an opportunity for us to potentially do more for the customer in exchange for a greater revenue opportunity, right? So we look at those types of opportunities and I think some of it reflects that and some of it we just look at -- what is the appropriate pricing given current volumes, and that might be different to what it was three years ago when volumes were higher. So we have that discussion. So again, we've been, I think, strategic and disciplined around that, but have been pleased with the progress we've made.