Welcome to the OneMain Financial First Quarter 2021 Earnings Conference Call and Webcast. Hosting the call today from OneMain is Peter Poillon, Head of Investor Relations. Today's call is being recorded. At this time, all participants have been placed in a listen-only mode and the floor will be open for your questions following the presentation. [Operator Instructions]. It is now my pleasure to turn the floor over to Peter Poillon to begin. Please go ahead.

Thank you, Maria. Good morning everyone and thank you for joining us. Let me begin by directing you to Pages 2 and 3 of the first quarter 2021 Investor Presentation, which contains important disclosures concerning forward-looking statements and the use of non-GAAP measures. The presentation can be found in the Investor Relations section of our website. Our discussion today will contain certain forward-looking statements reflecting management's current beliefs about the company's future financial performance and business prospects. And these forward-looking statements are subject to inherent risks and uncertainties and speak only as of today. Factors that could cause actual results to differ materially from these forward-looking statements are set forth in our earnings press release and include the effects of the COVID-19 pandemic on our business, our customers, and the economy in general. We caution you not to place undue reliance on forward-looking statements. If you may be listening to this via replay at some point after today, we remind you that the remarks made herein are as of today, April 27th, and have not been updated subsequent to this call. Our call this morning will include formal remarks from Doug Shulman, our Chairman and Chief Executive Officer; and Micah Conrad, our Chief Financial Officer. After the conclusion of our formal remarks, we will conduct a question-and-answer session. So now let me turn the call over to Doug.

Thanks Peter. As most of you know, Peter is our new Head of Investor Relations and I want to welcome him to the team. Good morning to everybody else who joined the call, we appreciate you joining us today. We're going to cover our first quarter performance on today's call. But I'd also like to spend some time reflecting on our performance over the past year and sharing our views on what lies ahead for OneMain in the years to come. Reflecting back on the last several quarters, our business has shown tremendous resilience, record low losses, and significant capital generation, all of which continued into this first quarter. The stability and resiliency of our business model has been validated through this unpredictable market and we're well positioned for growth as we come out the other side of the pandemic. I want to say again, how proud I'm of the OneMain team in our branches, Central, and corporate functions, who've shown incredible dedication to our customers and to each other during this difficult past year. In the first quarter, we generated $299 million of capital, $78 million more than the prior-year or up 35%. C&I adjusted earnings per share for the quarter were $3.37 per share. Our credit outlook and recent performance are incredibly strong and continue to benefit from the proactive credit tightening we did at the start of the pandemic, as well as the unprecedented levels of government support. First quarter losses were 4.7% and we feel confident in strong credit performance for the remainder of the year. Two injections of fiscal stimulus, while a tailwind for credit, created a headwind to originations in the quarter, as consumers receive stimulus payments, and we required less new borrowing. This was true across the industry, with near prime credit card…

Thanks, Doug, and good morning, everyone. We had a strong first quarter as credit performance remained very healthy, interest expense improved, and operating expenses tracked below the prior-year level, even as we accelerated our investment in the business. And improving economic outlook has given us greater confidence in the future performance of our portfolio, which allowed us to further reduce our loan loss reserve coverage. We earned $413 million of net income, or $3.06 per diluted share in the quarter. That's a significant improvement over the $32 million of net income or $0.24 per diluted share we earned in the first quarter last year, which was impacted by COVID-related reserve building. On an adjusted C&I basis, we earned $455 million, or $3.37 per diluted share. That compares to $45 million or $0.33 per diluted share in the year-ago quarter. Capital generation or C&I adjusted earnings, excluding the impact of changes in loan loss reserves, was $299 million in the first quarter, up $78 million or 35% over prior-year. Ending receivables for the quarter were $17.6 billion down 3% from $18.1 billion in the fourth quarter and down 4% from 1Q 2020 reflecting impacts from two rounds of government stimulus. Interest income was $1.1 billion in the first quarter down 4% versus prior-year, driven by lower receivables as yields were essentially unchanged year-over-year. Interest expense was $233 million, down $16 million or 6% versus the prior-year and down $9 million sequentially as we continue to benefit from the liability management actions we've taken to reduce our cost of funds while also extending our maturities. Along those lines, as we discussed on our last call, in early January, we utilized a portion of the proceeds from our Q4 bond issuance of $850 million at 4% to redeem $650 million of 7.75% bonds.…

Thanks, Micah. The core fundamentals of our business remains strong and we're investing heavily in our future. While the impact of government stimulus created a headwind for growth in the quarter, our credit results remain outstanding. And I believe that the stimulus will have very positive effect on the company economy overall. Our experience through the pandemic has reinforced the core strengths on which we have developed our future vision. A customer centric organization, grounded in unmatched understanding of the near prime customer, underwriting proprietary data, and strong access to capital. Our strategy is grounded in these existing foundational strengths and gives us conviction in our strategy to become the lender of choice for near prime consumers. To make this more tangible, we've laid out on Slide 9, some of our five-year goals with ambitious, but achievable targets, with the breadth and depth of the business we're aiming to build. We aspire to double our customer base, the majority of which will have two or more products, leading to deeper and more lasting customer relationships where we help them improve their financial wellbeing. In doing so, we also will continue to grow our business and our earnings with a goal of at least $1.5 billion of capital generation in 2025. OneMain is a unique business, and that we can simultaneously deliver significant value to our customers, employees, communities, and shareholders. I've been at OneMain for two-and-a-half years, and I'm very proud of what we have achieved to-date. However, I'm even more excited about what lies ahead. Overall, as we continue into 2021, we expect the environment to continue to improve along with growing demand as the economy fully reopens. We also believe the investments we have made over the past several years, and that we accelerated in 2020 and into 2021 will position us for growth in the years to come. Thanks for joining us today and we're happy to take your questions.

Thank you. The floor is now open for questions. [Operator Instructions]. Our first question is coming from Michael Kaye of Wells Fargo.

Good morning. I wanted to see if you could provide more color on customer demand trends, where is it coming back to strongest, the weakest, maybe by product geography, and how much some of these newer products like smaller dollar and prime are contributing?

All right, Michael, it’s Micah. Hope all is well. Thanks for the question. I think we're seeing demand relatively the same geographically, I don't think we see significant differences, there's pockets here. For instance, we had some storm impact in February in Texas that impacted demand in that state. But broadly speaking, we see levels that are pretty consistent across the country. We are confident that the underlying demand is there, we've seen it come back when stimulus impacts have dissipated in the summer of 2020 and as recently as February, as you can see in our slide presentation, when originations came back to 2019 levels. I think the product level demand is relatively consistent. As you probably know, Michael, no one comes in looking for a secured or unsecured loan. That's part of our process when we go through budgets and needs with our consumers. But it's early to kind of tell what's going to happen from here, but we see some positive trends happening in April.

Okay. Second question, I wanted to know, I mean you talked good bit about customer demand origination trends. But I wanted to hear more about the collection trends. I think I saw in the presentation, you talked about pretty elevated collections in March, it was over a billion. So the question is like, has that collection trends began to normalize in Q2 so far?

Yes. I mean, in April, a bit. As we've talked about a lot in the past, we have an inverse correlation between demand and originations and stimulus and a very positive correlation with credit and payments. And so we did see strong performance on payments. We saw this happen in May, and June of last year, we did collect a little over a billion dollars in March relative to a normal month of $850 million. That gives us confidence, obviously in our future credit performance, it contributes to the strong delinquency performance we had in the month. And it's certainly an output of having check show up in consumer bank accounts. So overall, very compelled consumer, we've seen the trends moderate a bit, though, I would say, April payments are still strong, as they've been since last April, when we started this process post COVID. So feeling very, very good about the outlook for credit.

Our next question comes from the line of Moshe Orenbuch of Credit Suisse.

Great, thanks. Micah, I guess the two sets of loan sales that you're talking about, kind of add up to about $0.5 billion, kind of annually. Maybe can you just flush that out a little more in terms of both the types of I mean, are you already selling loans that are not in your typical type are you selling, I guess my real question is more of a funding source diversification or is it an outlet for loans with different characteristics?

Yes, Moshe, thanks for the question. I think it's both I mean, first and foremost, this -- we view this as an enhancement to our already terrific funding program. The current arrangements, we have are for $40 million a month. So call it $120 million per quarter. And this committed funding for two years, it's at a very attractive price. As we've talked about in the past, there's not necessarily any goal around size or volumes, we're pretty happy with the success that we've had so far in improving out this market. Now what we're selling today is all unsecured loans. And it's all originations that we would otherwise have put on our balance sheet. I would be remiss if I didn't mention or note that we remain committed to having the vast majority of our originations on our balance sheet. But we think this is a great diversification of the funding program for us, and at a very attractive price. Now, moving forward, we certainly expect these types of relationships could lead to customer expansion opportunities at the higher end of what we're comfortable originating in our model and holding our balance sheet and also at the low end. So that's why it was important for us as we selected and talked to the partners that we were going to do business with that they both had that in their mind, and we will continue to have discussions like that most probably.

Got it, thanks. And Doug, congratulations on the acquisition of Trim, I'm assuming that the purchase price is not a huge capital need given for starters, that the amount itself wasn't even disclosed. But could you talk a little bit just about how you see that type of acquisition fitting in that capital plan? Is it a -- is that a -- you're thinking about that, it was a modest amount, a larger amount? And can you also just relate, how you think about the use of the buyback versus the special dividends as you go forward? Thank you very much.

Sure. Thanks, Moshe. We're excited about the Trim transaction, we tried to give you a little more color around our strategic vision, which was to really have a broad range of lending products, but also products and services that deepen the customer relationship, increase loyalty, add proprietary data, and in doing so make it more likely that our current customers and future customers will take their next lending product from us. And the Trim transaction fits very squarely in there, as you know, financial wellness tool helps people save money on bills, we think it'll provide value to our current customers and our future customers, and we welcome the Trim customers into our ecosystem. We've said before, that we'll be opportunistic around acquisitions that add either capabilities or products that we think would be valuable to our customers as we help them improve their financial wellbeing, Trim fits that. I've been pretty vocal that our bias is to smaller tuck-in transactions like Trim. And so that's what it is, it's not a material amount, it won't in any material way, the Trim transaction affect our capital return strategy. Never say never on any transaction. But I think generally, as we're out in the market, we're -- we feel we decided to build card ourselves, we're evolving our loan product, we're building out our own omnichannel platform. So a lot of the big investments that we might have made through acquisition, we're down the road of doing it organically. And the reason for all of that is we want to have real synergy and a seamless experience across our branches, digital loan product, card product, and it just made more sense to build them ourselves. So the long way of saying bias is towards tuck-in transactions like this, they really won't affect capital returns to shareholders in any sort of meaningful way. Kind of to the buyback and where it fits into the strategy. We did two things this quarter, one is we increased the regular dividend; and two, is we instituted a programmatic share repurchase program, which will be now part of our toolkit going forward. We did this for a couple of reasons. One is, we're feeling like the economic uncertainty is waning, and it will give us a lot of confidence that how strong the business is and that the business model performs so well through this uncertain time. Two, is as I laid out in the call, you have a lot of conviction around our future business and the value that it will create. And so, I think both of these programs, the increased regular dividends and the buyback they're going to make our capital return for our shareholders more regular and more consistent and more predictable. With all of that said, we still plan to evaluate special dividends in the first and third quarters. So that, hopefully that gives you some context.

Our next question comes from the line of Arren Cyganovich of Citi.

Thanks. I appreciate all the comments on the origination trends and the changes that have been happening because of the stimulus. What's -- what is your expectation now for the back half of the year, do you have an expected level of loans in loan growth, or is it still a little bit too unclear?

Arren, this is Micah. Good morning. I think to answer it directly, it's still a little unclear now, again we're very confident the underlying demand in there because it’s there because of the trends we've seen in terms of when originations kind of get back to 2019 levels and hopefully surpass, it's a little early to be forecasting that. But as we told you, we have a number of near-term targeted initiatives, in addition to some of these longer strategic things we've talked about that we think will enable us to capitalize on demand, when it comes back that's things like our, talk a little bit about smaller dollar loan product or strategic pricing, we have some partnerships that we're involved in that provide financing, some bigger ticket purchases, and we've been doing a lot of work around data and analytics to enhance our operational flows. And as an example priority routing for applications based on probability book of loan. So we don't know when demand is going to come back. Some of the signs are very positive over the last few weeks, but a little early to tell, I can tell you, we'll be ready for it when it comes.

Okay, thanks. And then a little more on the card product, I heard in the prepared remarks the card hybrid product, maybe you could talk a little bit about that and will this product be, I'm assuming predominantly unsecured? Is there also going to be a secured aspect or separate secured products in the card dollar?

Yes. Just to repeat a couple of things. Yes, we plan on launching the card product, second half of this year. This year-end, early next year, we'll be testing marketing uptake, and different ways to position the proposition, line usage and then credit. And the card will be offered to current customers, it'll be offered to new customers coming in the door and there'll also be specific targeted card customers who will take a smaller line, might not qualify for $8,000 loan, but we'll be able to offer them a card. And then over time, as we see their spending and payment habits, we'll be able to offer them loans. So right out of the gate, it'll be a card product. Next on the roadmap is a hybrid product where think about, you could have an open line on your loan that looks more like a card or you could have a card where at checkout, if you're going to buy a large consumer item, TV, air conditioner, that kind of thing, where you can click on our app and actually convert that to a loan. So you have a fixed monthly payment on it and so that that will be part of the roadmap going forward.

Our next question comes from Kevin Barker of Piper Sandler.

Thank you. Just a follow-up on the buyback, is there an expiration date on the buyback program for this year or is one year or something along those lines?

There's not an expiration date.

Okay. And then following-up on some of your comments around the card, for card products, are you seeing, I would assume that this is going to be something where you have more customer engagement, or at least keep the customers longer-term in your projections, would they say decrease the amount of customer attrition by a certain amount for your expectations? Or is it too early to tell, like how this is going to develop?

For sure, the strategy of pairing a card, which is a daily ongoing transaction product with a loan, which is a large periodic transaction, we think lengthens the customer relationship and because people need a card long after they paid-off the loan. But if you step back our overall strategy Trim to give people ongoing bill monitoring services, a card with an app connected to it, which allows them to pay on a regular basis and potentially get a loan, as an extension of their card. All of these things lead towards to more customer engagement, a longer relationship with the customer, more value-add to the customer. And again, we think more customers, and more likely for all of those products that they'll come to us. I think the trick for us, which I've talked about a little bit about really helping customers move to a better future. I mean, I think one of the things that's not articulated enough around the near prime customer is well some of our customers let paycheck to paycheck, they also aspire to and have the capacity to not let paycheck to paycheck forever. And so we're trying to create a ecosystem and a set of products that meets their needs when they have a mismatch between their savings and their income and their expenses, but also is creating tools that help them move to a better financial future, we think. The way we're designing our card has reciprocity. And as people pay, we give them more value, similar with Trim. And so that's -- that's how we see this. And all of that, Kevin as you said, should lead to longer and deeper relationships with our customers.

Our next question comes from the line of John Rowan of Janney.

Micah, you gave the non-COVID or the COVID specific allowance, can you just repeat that the number that you gave?

The non-COVID allowance.

Or there was a specific portion of the allowance of COVID. I'm trying to figure out what the correct allowance ratio is, if you release all the COVID specific allowance?

Okay. Yes. So I'll give you a little context around that to help. It's the pre-COVID allowance ratio is 10.7%.

Okay.

Okay. Today we're at 11.8%. And from the fourth quarter, we were 12.6%. We reduced that reserve in aggregate by $208 million. We've estimated about $50 million of that comes from the lower receivables, with the remaining $158 million coming from what we could argue is credit related or in your explanation COVID related. So as I think about where we are relative to pre-COVID levels, I look at what the 11.8 ratio versus the 10.7% and against our current level of receivables, which are lower than where they were back when we implemented CECL in January of 2020 that gives us about a calculation of about $200 million higher than pre-COVID levels.

Okay. And then as far as the repurchases go, is there a cadence that we should expect? Or could there be another repurchase agreement -- another repurchase program, should we see another bump in earnings from a reduction in the allowance ratio down to the pre-COVID number?

Yes. I think you should think of these as programmatic that will now be part of our capital return strategy going forward. It'll have a regular cadence, but that won't be, the plan is for it not to just be episodic and in the market. We think that we've got a very good solid strategy, that's going to drive earnings growth over the years, it should drive appreciation of the stock and we think this is -- this will be programmatic share repurchase.

Okay. And just lastly, I'm not sure if you touched on it at all, but the small-dollar product any updates on how you will roll out this growth initiative?

So we launched the small-dollar program in the summer, it's been performing very well. As a reminder, there's a couple elements to it, it's generally a $2,500 loan, because the payments are smaller, it's easier for customers to pay back. And so losses are less, and it also increases our pull-through rates. So more people take the product given when they're offered a variety of products, especially if they were only offered a secured product before, but now they're offered an unsecured small-dollar. What I'd say is that it will not be just part of our broad offering. We -- and one of our core principles is to give our customers a choice and so we give customers choice of a variety of products. As we adjust our credit box and more customers as the economy reopens are eligible for unsecured and secured loans, that'll adjust the cadence. And so we haven't disclosed the exact number of it, so it's been quite successful. And now we're, in addition to innovating around brand new products like cards, and Bill Payment Services, we also continue to innovate around our core products, and adjust both sizes and pricing to meet the current market competition and make sure we're serving our customers well.

Our next question comes from the line of Giuliano Bologna of Compass Point.

Good morning and thanks for taking my questions. Just going back to the loan sale program, I was kind of curious if there's a sense of what kind of gain on sale you had received on certain loans and that's -- how that might migrate over time, as you roll through different products to start?

Yes, so this is Micah. Good morning, Giuliano. The whole loan sale program, as we've mentioned is unsecured loans only. So, we're going to think about, price is going to be dependent on not only the type of product that we're selling through the program, but also the risk grade and the appetite for risk that a particular partner may have. And so, we've talked about that price being well above par at $120 million per quarter like you can expect in the second quarter, we'll see a gain on sale of somewhere in the $10 million to $12 million range, if that's helpful. But again, I think very much dependent on the environment, the product that we're offering and the partner that we're offering it to.

That makes a lot of sense. Then kind of going on in the same lines, because you're mostly selling unsecured, should we also see that as a tool that might continue to shift your secured mix because if you're selling more unsecured that you normally would have held on balance sheet, you might be continue to increase your secured ratio on balance sheet. And then from there be curious, part of the curiosity is with the loan sale for instance, how do you think about funding for new initiatives? Are you going to want to use primarily loan sales? Or do you want to keep 50:50 or is there some ratio that you're looking for new programs?

Right. So on the balance sheet question; yes we need to factor in the whole loan sales that are all unsecured when we think about secured mix in our portfolio. But certainly, our originations are multiples of those whole loan levels. So that will also have obviously a very heavy influence on what the ultimate mix on our balance sheet looks like. But just mechanically, you're thinking about it the right way. In terms of the future products, I think that's still to be determined. We've got two very strong partners that we were comfortable building a relationship with and starting with our unsecured installment loan stock, I would say everything's open to discussion in the future. And we're going to think strategically about this and decide how this can help us grow, how it can help us advance our customer growth initiatives. And in terms of level, we really haven't thought about a particular level that we're going to disclose. But I think again, we're primarily a balance sheet lender, and I view this program more as just giving us flexibility and diversity within our funding programs, which I think is very helpful. Beyond that, I'm not willing to commit to any particular level on these transactions right now.

That makes sense and that's very helpful. Thank you. And I'll jump back in the queue.

It's my pleasure.

And our final question will come from the line of Vincent Caintic of Stephens.

Thanks, good morning. A lot of positives this quarter. So first question about your product expansion, including the credit card rollouts, I've been getting, get a couple of investor questions about how much of an operational stretch it is to expand into different products. So, for example, a credit card being very different from an installment loan. But on the other hand, you already have a good handle on how your customers manage their cash flow, including how they use their existing credit cards. So maybe if you could talk about how you can handle your product expansion from credit cards and beyond, with your core infrastructure in underwriting and collections?

Yes, no, it's good question, Vincent. First of all, we've been very measured and sequenced in how we brought the business. And so 2018 and 2019, we're really focused on tuning the business for our core loan product, we use data analytics, management discipline, shored up the technology infrastructure. And you saw the results. We had a lot of earnings growth around that time and customer growth. But in 2020, we used kind of time during the pandemic to start making some pivots. And we started; we decided to and launched the internal work around credit card, and in 2021, that'll be the product that we're launching. And so and things like a hybrid card will come later after 2021. And so we -- we've been quite disciplined. We're very focused on getting the best of synergies where we have core capabilities, and we think we have a lot of them for card. But then we're also partnering with other providers for parts of the infrastructure. So, what do we have? We've got national distribution, we've got marketing database with close to 15 million customers who've done business with us. In recent years, we've got deep and robust funding partners, we've got proprietary data on the near prime customer and we know how to do kind of ability to pay budgeting, we've been using and building out credit models, but also accessing third-party credit models. And so we're going to use, and we've got central collection operations, and automatic dialer capabilities, all kinds of things you need for any sort of credit product. And so we're using that. But we also have stood-up a fully separate team run by a Head of Cards. Yes, we've contracted with MasterCard, with a processor, we're using external fraud detection tools that we're plugging into we've got a bank partner. And so we've got a team that is places where there's deep synergies, and you can use the infrastructure of OneMain, we're tapping into that. But we're also partnering with a variety of people who already have the built-out infrastructure for card. And so, it's moving very methodically but quickly, and I have a lot of confidence, we're going to be able to scale it up, and we paste it, if you look back over the last couple of years, I'm very focused on delivering and execution is just important as strategy. And, we've got a team who is very focused on this execution.

Great, that's very helpful. Thank you. Last quick one for me is just how we should be thinking about expenses going forward with all of these investments with the acquisition through in the credit card rollout. So you gave guidance for 2021? Is that kind of a right run rate going forward in 2022? Does it sort of slow down or does it accelerate going forward?

So I'm going to steer clear of giving any guidance on 2022 quite yet, Vince. We've given you the 5% to 7% increase that we expect for the full-year of 2021. Keep in mind that is coming-off of a year where we shrunk our expenses by 3%. This quarter's comp in the first quarter when you compare it to 2020, it's against a pre-COVID period. So that's going to be prior to any of the cost actions we took. So we're still seeing the benefit in this quarter year-over-year of those actions. But given the difference in originations activity, last year's cost cutting, I would point you more towards sequential comparisons through 2021 with like moderate increase of $5 million to $10 million per quarter as we ramp-up some of our spending initiatives. But all within the constraints of that 5% to 7% year-over-year guidance we gave you.

Hi, Maria. This is Peter. Hey, I'd just like to say thank you to everyone on the call. We appreciate your time this morning. I know it's a very, very busy earnings week and very busy earning morning. So look forward to hearing from you in the future. Thanks, everyone.