Ravichandra Saligram
Analyst · SunTrust Robinson Humphrey
Thank you, Nancy. Good morning, everybody, and welcome to the call. We hope you and your families are safe. These are indeed extraordinary times. I want to recognize and thank my Newell colleagues -- excuse me, who stepped up as we battle COVID-19. I'm proud of our frontline workers in our manufacturing and distribution facilities as well as our associates who are working from home. The teams have done a tremendous job of supporting those in need during this trying time and have donated a large variety of products globally, including gloves, masks, wet wipes, baby gear, heat blankets, water bottles, food containers and writing and craft products. In fact, one of our teams designed a face shields used by doctors and nurses. We're in the process of donating 30,000 units to hospitals in the communities in which we work and lead. I'm impressed and humbled by the entire Newell family efforts. On our call today, I'll share how COVID-19 crisis is impacting our business as well as the actions we are taking to adapt to the current environment and to position ourselves for success as the country and world begin to reopen. Chris will discuss our first quarter results, provide a supply chain update and share some observations on our financial strategy. We have developed 3 key priorities to position Newell for success as we manage through these turbulent and uncertain times. The first is, unequivocally, a focus on the safety and well-being of our employees. Our people are being asked to work differently, and they're rising to occasion. We have implemented a mandatory work-from-home policy for professional clinical and administrative employees. All noncritical business travel is prohibited. And we've temporarily closed all our Yankee Candle retail stores. To support our frontline workers, we have implemented a temporary hourly pay increase, a weekly bonus program for supervisors and additional emergency pay checks in the U.S. and certain geographies. We've also instituted more rigorous hygiene and cleaning protocols across all our manufacturing plants and DCs, including provision of face masks and shields, temperature checks and implementation of social distancing protocols where possible. Through these practices, we are striving to ensure that our Newell associates are safe and that we're able to deliver our products safely to the customers and consumers who need them. Our second priority during the crisis is working diligently to keep our manufacturing facilities operating where possible. Across the globe, many of our factories and distribution centers have been deemed essential and remain open. But we've had to temporarily suspend operations in 20 facilities, notably Yankee Candle in Massachusetts, the Writing plant in Mexicali and Sistema in New Zealand to comply with local government guidelines. Supply disruptions have been a significant factor, contributing to our April sales declines. We are working diligently to reopen all our plants and DCs as shelter-in-place orders get lifted. Our third priority is business continuity and sustaining the company's financial vitality with a laser focus on maximizing cash flow and ensuring strong liquidity. Let me provide some context for you. We began the first quarter with good momentum, coming off strong progress against our turnaround plan in 2019. Through February, we were ahead of plan on all key financial metrics and even recorded modest store sales growth. But as shelter-in-place practice has increased rapidly around the growth beginning in March, we began to see both significant pressures on our retail customers and changes in consumer purchasing patterns. The biggest impact has been the sweeping change in the retail landscape. On the positive side, our largest customers in mass and online channels are actually seeing a surge in sales as their retail locations remain open for the most part, and the shift to e-commerce has accelerated dramatically. Our own sales through many of these customers are benefiting from these trends. Our global e-commerce penetration went up from 13% in the first quarter of 2019 to 17% in Q1 2020. Our online POS penetration in Q1 was up 30% -- was up to 30%, up 500 bps versus prior year .These trends have continued into the second quarter. We estimate that April penetration reached approximately 37%, up 900 bps, and that April online sales are up approximately 30% versus prior year. Year-to-date through April, online sales were up an estimated 20%. The strength we have built in e-commerce is allowing us to leverage the accelerating channel shift to online post COVID. However, on the negative side, most secondary and tertiary customers, especially specialty retailers and department stores, have closed their brick-and-mortar doors, which has translated to a sharp decline in retail orders, more than offsetting the growth in mass and e-commerce. At the same time, consumer purchase patterns were significantly disrupted, shifting towards categories that support stay-at-home consumer use educations. Some of our brands have benefited, including fresh preserving, food vacuum sealing brands, some of our small appliances and more recently, Rubbermaid food storage. Rubbermaid Commercial Products also saw an improved top line trajectory in the first quarter with strong demand for washroom and commercial hand sanitizer products as well as cleaning and maintenance equipment. But customers are not shopping as frequently in the Writing, Outdoor & Recreation, Home Security and Baby categories, resulting in some cases, declines in double digits. To illustrate this point, sales of cordless car seats are down because people are not driving as much. In the month of April, the supply chain disruptions, the retail closures and the consumer purchase pattern shifts contributed to an estimated sales decline in the 25% sales range, which has informed that call out for a challenging second quarter. Having said that, on a positive note, overall, new POS declines have been sequentially reducing every week in the last 4 weeks. In fact, this week, our POS grew in the low teens. This week's trend may also be related to the issuance of federal stimulus checks. While there's much uncertainty out there, our expectation is that the second half of the year top line will be much improved versus current trends as our manufacturing facilities reopen, countries around the world begin to lift restrictions and consumers return to more normal purchase balances. Why do we believe that to be the case? First, a meaningful portion of the sales decline is due to the supply chain disruption. For example, shipments in the Home Fragrance category were significantly curtailed in April, in large part due to supply chain constraints caused by the closure of our Deerfield Yankee Candle plant and DC and closure of our retail stores. However, POS for our Yankee Candle offerings at the retailers who remain open, is growing dramatically, and in some cases, more than doubling, indicating that consumer demand for products is increasing in this product of nesting. Our social listing platforms indicate that many consumers are burning candles for a lot longer to bring about a sensor car. Retail.com across most retailers and our own side is also growing significantly. So we're optimistic that as the country begins to reopen and we return to production, our Home Fragrance sales trends will improve sequentially versus a challenged second quarter. A similar dynamic is playing out in Writing, where early Q2 sales suffered due to shortfalls caused by school, university and office closures. This was further exacerbated by the closure of our Mexicali Writing facility. As we gradually are able to come back to full capacity in that facility, the supply constrain -- supply chain constraint will be lifted. The big sales season for Writing is still in front of us. And all of our retail customers are currently planning for back-to-school and have already placed orders. Unless there's a major second wave, we should expect students to return to school in the fall and workers to return to offices sometime this summer. And they want to stock up on supplies as they normally do. We are seeing another encouraging data point in our Appliances & Cookware business. In past economic downturns, we've seen consumer spending on food shift from out-of-home to in-home, which has driven growth in small kitchen appliance categories, particularly value offerings. Since mid-March, we have seen 6 straight weeks of sequential improvement in our U.S. Appliances & Cookware POS trends with growth in Mr. Coffee, bread makers, airwaves, heating mats, et cetera, an encouraging trend, which we hope is an early sign. This dynamic may be playing out again. And lastly, in the past week or so, we're seeing stay-at-home restrictions lifting in the U.S. and internationally, and many businesses beginning to plan for reopening, which is happening. We'll see how it play out, of course, but we're encouraged by these early signs of a return to somewhat more normal times. While we're optimistic for sequential improvement and top line trends in the back half, we're nevertheless aware that there remains a lot of uncertainty about the strength and pace of an economic recovery. Therefore, in light of that uncertainty, we're planning prudently. We're implementing strict cost-control measures to protect profitability. Approximately 5,000 of our employees have been furloughed, primarily in retail operations and in areas of supply chain that have been disrupted. We've also instituted a hiring freeze for noncritical roles. We're tightening control over indirect and bot costs and are benefiting from reduced spend as employees work from home. On the supply chain front, we're moving ahead full force on project fuel to drive productivity savings. Importantly, we're applying even more rigorous discipline to conserve cash with the processes put in place last year as part of our turnaround plan, serving as a solid foundation to build on. We continue to be a strong cash generator. And we are confident in our brand's strong financial position. We believe we have sufficient liquidity and flexibility to navigate through this volatile period. In times of crisis, we have to act swiftly. We have to be agile and nimble. To that end, we have identified 5 levers to protect and bolster the company's financial vitality in 2020 despite the challenges and to position the company to emerge from this crisis as a stronger company. The first lever is that we are working diligently to maximize revenue in the retailers and categories that are growing. For example, our Food business has been the fastest-growing category for the company over the past several months. Specifically, estimated year-to-date sales are up mid-teens, and POS is up approximately 29%. This momentum should continue in the second half as a result of significant distribution wins at several major retailers where we have expanded pacings. We also have several significant new products in Food launching in the second half, supported by direct TV, online video programming and social media. Our commercial business is also poised to have a strong second half. We have a strong order book, and we believe we'll be able to fulfill these orders in Q3 and Q4 as supply constraints ease. We just learned that our plant in Ipoh, Malaysia which produce our products, is about to reopen. Our second lever is adjusting and optimizing our advertising and promotion spending. We will cut spending in categories that are not growing, and we'll shift spending to later quarters and transfer ad spend to online and digital and social vehicles. The third lever is scrutinizing our overhead spend and strictly controlling expenses. We've already implemented a hiring freeze, canceled our internship programs. And we'll evaluate ways of getting closer to overhead benchmarks we mentioned at CAGNY faster. Fourth, we are fast-tracking Project FUEL initiatives in 2020. In an environment where sales are pressured, improving productivity becomes paramount. We are laser focused on executing against existing plans to make our manufacturing plants, procurement and distribution centers even more efficient. And lastly, we are currently assessing ways to better leverage our already robust e-commerce capabilities where we believe we have a lot of run rate for growth across our portfolio. We believe we have a strong opportunity to grow with Amazon, where we're gaining market share, increasing penetration at key retailer .coms and expanding penetration into various specialty retailer .coms. Let me now share news of a new executive appointment that is important to our long-term agenda. Mike Hayes has joined us as Newell's Chief Customer Officer. This is a critical role I've been looking to fill since I arrived at Newell. And with Mike, I think we have found an ideal candidate. Mike joins us from Georgia Pacific, where he served as Senior Vice President, Charles and Sales Strategy. As Chief Sales Officer of the consumer business, he ran a $6 billion consumer POS business, comprising brands such as Angel Soft, Quilted Northern, Brawny, Vanity Fair and Sparkle. Mike has a track record of strong leadership and driving strong sales and market share growth in highly competitive categories. These near-term priorities are: first, to create a more unified enterprise go-to-market approach with our top customers and cement top-to-top relationships; second, to create an enterprise team to rapidly close distribution gaps in the important dollar stores, club, grocery and drug channels; third, to take omnichannel skill set to the next level with our sales force; and fourth, to increase the use of data analytics. In conclusion, we have signaled a challenging quarter ahead. I believe that we will sequentially improve in the second half of the year. Our brands have leading positions, are trusted by consumers and performed well during the last recession. Our newly formed executive team is extremely capable and is committed to effectively leading Newell through the COVID crisis and its aftermath while positioning the company for long-term success and rebuilding shareholder value. With that, I'll now pass the call on to Chris.