Rajeev Suri
Analyst · Societe Generale CIB
Thanks, Matt and thanks to all of you for joining. I would like to start my remarks today by talking about the two areas, where we will have a particularly sharp focus this year, executing in mobile access and strengthening cash generation. I will then come back to an overview of our fourth quarter and give you some more color on our results in what we see going forward. Executing in mobile access and strengthening cash generation are the two most pressing issues that we face. Since we announced our third quarter results, we have listened carefully to you, our investors and many other stakeholders. We are committed to improving our performance and based on the feedback we have received are taking steps to provide greater transparency on progress against the commitments that we have made. Before going into the details however, let me make two additional upfront comments. First, despite our strong fourth quarter results, we still have plenty of work to do, particularly in mobile access. We expect to make meaningful progress over the course of the year and as I said a few months ago expect our turnaround to have firmly taken hold by the end of this year. Second, while we are very focused on addressing the areas where we need to improve, we saw robust performance in many other parts of the company in both the fourth quarter and full year 2019. On a full year basis, IP routing continued its strong momentum, gaining significant market share and improving profitability. Nokia Software delivered on its promise with an operating margin that was up sharply from 2018. Nokia Enterprise also delivered exceedingly well, hitting its double-digit sales growth target and considerably outperforming the market. And Nokia Technologies increased its already excellent profitability. While all of this is good, we are well aware of the fact Mobile Access is not performing well. Nokia as a company will struggle to perform well. So, let me turn to that now. To start, let me just be clear about terminology. When I talk about mobile access, I am talking about the combination of our product-focused mobile networks business group and our global services organization. This is the right grouping to look at overall mobile performance given the closed linkage between the two. In our earnings release, we report net sales for mobile access for precisely this reason. Within mobile access, our focus is on four key areas: first, improving profitability through consistent product cost reductions; second, maintaining scale to be competitive; third, enhancing commercial management and deal discipline; and fourth, further strengthening operational performance in services. Let me talk more about each of these topics starting with improving profitability through consistent product cost reductions which are essential to improving our Nokia level gross margins over time. We are highly competitive in 4G and are consistently rated as having the best performing 4G networks in North America, Europe and other parts of the world by third-parties such as RootMetrics, Tutela and others. But as we discussed last quarter, we are facing challenges with high radio product costs in the early stages of 5G. Our teams in mobile networks, procurement and others are working hard to optimize those costs by addressing every possible part of product bill of materials, including semiconductors where a transition to System on Chip is critical. We are making the right progress, but it will take time for those results to show in our financial performance. There is typically about a 6-month lag when a new cost optimized product is shipped and when it starts to impact the financials. Volumes need to increase and deployments need to take place. To address our 5G product cost issues and meet higher performance requirements, we have started rolling out Nokia’s new System on Chip, 5G powered by ReefShark base station portfolio. These new products made up about 10% of our 5G product shipments in Q4 2019 and we expect that number to increase progressively over the course of the year ending at more than 35%. For full year 2021, we would be in the range of 70% and the transition would essentially be complete in 2022. To give you visibility to how we are performing, we will give quarterly updates this year on the percentage of 5G powered by ReefShark base stations chipped and will flag any issues that we see both positive and negative. As of today, we are tracking against our plan and have seen some of our SoC development proceeding slightly ahead of schedule. This is complex work however. So there is always a risk of issues or delays. That said we are now shipping our 5G powered by ReefShark massive MIMO product, which launched at the end of 2019. Volumes will ramp up over the first half of the year as new variants are added and we expect to have a full lineup of 5G powered by ReefShark massive MIMO by the end of the second quarter. New 5G ReefShark-based products will continue to come and we saw the successful tape-out of two new chips in January. As I am sure, many of you know, tape-out is the final step of the design process before chips are sent to be manufactured into engineering samples for product integration and testing. We are also making good progress on the next releases of 5G software with integration and verification, showing improving quality and maturity compared to earlier releases. These efforts are being boosted by added R&D headcount and better productivity. In short, we are tracking well, but there is still plenty of work to do. The second issue I want to discuss is maintaining scale and specifically scale related to mobile radio products. We expect that when all the results are in, Nokia will have a 4G plus 5G market share in the range of 27% for 2019, excluding China. While this means we lost some share in the year in this part of our overall primary addressable market, we expect to stabilize at approximately the same level 27% for 2020. Normal footprint fluctuations of growth are always possible, but we have and expect to continue to have the necessary scale to be competitive. One reason we have that confidence is that our 5G win rate remains strong. This metric factors in customer size and measures how we are doing in converting our end of 2018 4G footprint as well as adding new 5G footprint, where we did not previously have a 4G install base. At the end of the fourth quarter 2019, our 5G win rate was over 100%, excluding China and in the mid 90% range, including China. Reflected in this overall performance, we have seen gains in Korea, Japan and the Middle East offset by some losses, including in limited parts of Europe. In addition, we added two new communication service provider customers, where we do not currently have a 4G footprint. One of those being the publicly announced deal with Vodafone Hutchison Australia, the other is the European operator that is not public. In short, outside of China, our position remains strong with customers where we have an existing 4G base and we have added some new 5G customers as well. As of today, we have 66 5G deal wins and 19 live networks deployed. Pleasingly, we also added two new enterprise 5G customers, including Deutsche Bahn. So that you can track our progress going forward, we will give quarterly updates on our win rate as well as a qualitative view on customer deployments that we are seeing. While the win rate is a good way to look at longer term developments, near-term outcomes will be impacted by things like purchase orders, network rollout timelines, deliveries and customer acceptances. As additional background, three comments. First, we are focused on 4G plus 5G share figures as that is the best way to assess the question of scale and purchasing power. It is also increasingly difficult to disaggregate the two technologies as products like massive MIMO can be used for either one. Second, we are looking at our 4G plus 5G share excluding China given that pursuing share in China presents significant profitability challenges and the market has some unique dynamics. As you know, we are a long-term player in China and have worked hard to meet requirements in the country, including support for the TD-SCDMA standard when no other western vendors stepped up. We will continue to engage with our operator customers in China to support their 5G ambitions, but what we do with them needs to work for Nokia as well. I want to be very clear that we are not backing away from China, but simply executing against a clear strategic goal to improve our overall business mix in the country. This means that we will be prudent in 5G while targeting more attractive opportunities with service providers in core, routing, transport, fixed access and our current 4G business as well as with enterprise and web scale customers. We still expect to be a sizable player in China well into the future and with the procurement rounds still to come, our final position in 5G will only be clear in time. Third, I want to emphasize that if you look at our performance in 2019 against our total primary addressable market, excluding China, we were in line with market growth. The losses in mobile radio that I just mentioned were largely offset by gains in IP routing, optical and mobile packet core. The next focus area in Mobile Access is enhancing commercial management and deal discipline. Over the course of 2019, we have put in place strengthened commercial management processes designed to drive better performance in current contracts and improve outcomes in new ones. Deal decisions now include a sharp focus on cash and return on capital employed metrics, improve contractual terms and formal up-sell commitments as well as our standard revenue and margin requirements. We have also reviewed projects and customers that do not perform to our standard and have identified labors to enable better future outcomes. In some cases, there are projects where we will renegotiate terms and in fact, there are some where we are already doing so. As expected, these new processes have already generated meaningful margin opportunities for Nokia 2020 and we have included these into targets with sales teams and others. Finally, further strengthening operational improvements and services, where as I have noted before, a turnaround is starting to take hold as increase operational discipline and enhance our efforts to manage for margin and cash. I am pleased that we saw progress in our global services operating margin in full year compared to 2018 even if we are still below what we believe we can achieve. I also expect progress to continue in 2020 given better execution although we will have some headwinds given a roughly similar level of network deployment services in 2020 as new 5G builds proceed. Improvements in 2019, particularly in the second half were driven by a number of things, including turnaround of poorly performing projects, strict execution discipline and enforcement of standard delivery models resulting in first-time right network deployments, investments in digitalization and automation driven productivity which are starting to show results, the exit of six low margin managed services deals, tighter control of inventories and strengthen capabilities and new customers and higher margin growth areas. All of this work should be reflected over time in our networks’ gross margin as the drivers and actions I’ve just discussed take hold. So to conclude on mobile access, we will start to provide regular updates on: one, progress on improving 5G product cost through a transition to our 5G powered by ReefShark portfolio; two, a qualitative assessment of progress against our goal to stabilize our 2020 4G plus 5G market share level, excluding China at a similar level of 2019; and three, our 5G win rate which is a good proxy for our longer term 5G market share position. Now, let me turn to our second focus area of strengthening cash generation. We saw solid cash performance in the fourth quarter with a €1.4 billion increase in our net cash position allowing us to end the year with a net cash balance of $1.73 billion. We expect 2020 to be free cash flow positive. As we noted in our third quarter announcement, our Board said that it expects to resume dividend distributions after Nokia’s net cash position rises to approximately $2 billion. Given difficult cash seasonality, we would not expect to reach that level in the first three quarters of this year. Should we exceed the €2 billion level after that point the Board will asses the possibility of proposing a dividend distribution for financial year 2020. In his remarks today, Kristian will give a deeper perspective on the drivers of cash this year where we faced some particular headwinds related to Nokia Technologies and restructuring. We have a structured program in place, including a centralized war room to provide a companywide focus on free cash flow and release of working capital. Project asset optimization strengthened contractual terms with customers and suppliers, and reinforce controls across our supply chain and management of inventory. With the work we did in 2019, we were able to reduce inventories in the fourth quarter to the lowest level since the first quarter of 2018. Going forward, we have further increased the weight of cash targets in the incentives, not just for Nokia senior leaders, but for many on the frontline with customers. We expect this change will ensure that we maintain our momentum in this critical area. Kristian will also talk about how we will adjust our approach to earnings per share guidance, but now let me turn to the fourth quarter where we delivered strong results. While Nokia level constant currency net sales were down, we slightly increased operating margin compared to the same period last year, generated strong free cash flow and increased our net cash balance to €1.73 billion as I said. Despite the generally good performance in the quarter, our networks gross margin is where we faced challenges coming in at 34.2% for Q4 2019 versus 36.3% in Q4 2018. On a full year basis, networks gross margin was 30.6% for 2019 compared to 34.7% in 2018. On a full year 2019 basis, Nokia level net sales were up 1% in constant currency globally and 5% excluding China and our non-IFRS operating margin was down about 1 percentage point versus 2018. We remained on track with cost reduction initiatives relative to our commitment to reduce 2020 costs by €500 million compared to 2018. In 2019, we achieved €200 million of recurring cost savings as expected even when you exclude the savings benefit from the release of employee incentives. We did this despite facing considerable currency exchange headwinds of €125 million. Given that I have already addressed Mobile Access, let me talk briefly about the Q4 performance in our other business groups, starting with IP and Optical Networks or ION. Overall, our momentum in this business was very good, ION’s best quarter ever in terms of both absolute profits and profitability and one of the best as far as sales go. Our FP4 product leadership and IP routing combined with the power of the global Nokia sales channel helped deliver constant currency growth of 6% in the quarter and 12% for the full year, excluding the video business that we are exiting. At a time when the routing market is declining, we are clearly gaining share while also improving profitability. Optical Networks had a good year and fourth quarter. Constant currency Q4 sales rose 16% year-on-year and profitability increased meaningfully for the full year. Even if there is plenty of work still to do, including continuously reducing product costs we can now stay with confidence that we are one of the scale players in Optical. Pleasingly, our leading PSE-3 chipset is shipping in volume and is already being deployed in the first direct optical connection between the USA and Africa with Angola Cables. Next, Nokia Software, where our underlying performance has also been strong. Profitability as I said was very good with full year operating profit that was up sharply by 31% compared to 2018. Software sales were down in the fourth quarter and slightly for the full year on a constant currency basis, but I want to make two points to put those results in context. First, we are a tough compare in the fourth quarter given that the same period in 2018 with Nokia Software’s strongest top line quarter on record. Second, on a full year basis, software grew in every region, except China and India. As you know, we report India as part of the Asia-Pacific region. Overall, I remain confident that the trajectory is in the right direction for our software business. Then Nokia Enterprise, I talked on previous calls about the goal of double-digit growth for full year 2019 and the team delivered that. Constant currency year-on-year net sales growth was 33% in Q4 and 18% for the full the year versus 2018. Q4 and full year 2019 absolute profits and profitability both improved year-on-year. For 2020, we are aiming for double-digit sales growth again. Importantly, for a business and growth mode, we added nearly 40 new customers in Q4, including Microsoft to close at 122 new logos for the year, excellent growth. Two important things for you to consider when assessing our enterprise business: first, we have moved quickly to grow the business from less than 5% of our total revenue to about 7% in 2019. If we maintain our trajectory, I see no reason why we cannot get to 10% and even beyond. Second, while we have been very successful in leveraging our routing and optical portfolios in the enterprise, we are now seeing rapid uptake of our wireless capabilities. We more than doubled the number of private wireless customers in 2019 to around 130 in total and see continued robust demand in the market. Next, Fixed Networks, which continues to face challenges in the market transition from copper to fiber as I have noted before. We saw some initial signs of progress in Q4, including a lower decline rate in constant currency year-on-year sales and strongly improved profitability compared to the first three quarters of the year. On a full year basis, however, the results from fixed were disappointing. We continue to have a sharp focus on costs and have targeted selective expansion in new areas, particularly fixed wireless access, where the pipeline is robust. Finally, even though Nokia Technologies sales were down in both Q4 and full year 2019, profitability remained robust with a 320 basis point increase in operating margin for the full year compared to 2018. Excluding 2018 revenue from our divested digital health business, licensing revenues in 2019 were roughly stable. Our existing license agreements provide us with some near-term stability in this business and as the newer deals come up, we will be adding our strong portfolio of 5G patents into the current licensing package of earlier generations of mobile technology. We believe these new patents have meaningful value for us to tap in the future. With that, let me turn to giving a regional perspective and to first say that we expect that when all the results are in, we will have gained share in our primary addressable market in every region with the exception of China and Asia-Pacific. Asia-Pacific, while very strong in many countries, was impacted by India, more on that in just a moment, where we had a slight decline in share, but we will not be sure of how much until we see all of the operators report their 2019 CapEx. On a constant currency full year 2019 basis, we saw sales increase in Asia-Pacific, Europe, Latin America and North America. Sales were down for the same period in Middle East and Africa by 2%, but that was still a good performance in the context of challenging market dynamics. It is also pleasing to see that we have now been chosen by early adopter operators in the leading 5G markets from Sprint and Verizon in the U.S. to SoftBank in Japan to Korea Telecom in South Korea amongst others in addition to being selected by Orange, France and O2 in the UK. I have already talked in detail about China and would now like to share some more color on North America and India. With 5G deployments progressing in 2019, North America saw 1% constant currency sales growth for the full year despite a 5% constant currency decline in the fourth quarter. Uncertainty related to the announced operator merger where we have a large footprint has continued to present challenges and as I said last quarter, we cannot predict when this situation will be resolved. We ended the year having launched 5G networks in many U.S. markets and expect that progress to continue in 2020. Next, India, which we report as part of the Asia-Pacific region, and which as a country where we have a long history and robust share, as I am sure you know, India’s telecom sector is in the midst of some serious turbulence, a general market slowdown after multiple years of heavy 3G and 4G investments by operators was exacerbated when the Indian Supreme Court recently ruled that operators need to pay large accumulated financial liabilities dating back several years. Like other companies in this market, Nokia is now trying to fully understand the full potential impact of these developments and their impact on customer demand and overall market risk. It is too early to say how the situation will play out, but it is certainly an area that we are watching closely. With that, let me turn the call over to Kristian.