Douglas VanOort
Analyst · William Blair
Okay. Thank you, Steve.
I'll begin our call today with some brief remarks about our results for the fourth quarter and full year 2011. Then I'll comment both on what worked well for us and what challenged us in 2011. And to conclude my remarks, I'll share some of our key initiatives for 2012 and our performance expectations for the year ahead. We'll then turn the meeting back over to Steve to discuss our financial results in detail.
We had a very good fourth quarter driven by excellent volume growth, good cost control and a relentless focus on quality and service. Once again, we reported the strongest quarterly year-over-year revenue increase in our corporate history. Revenue for the fourth quarter was $12.9 million, an increase of $4.1 million, or 47% compared with last year's fourth quarter. Revenue was $400,000 higher even than the top end of our upwardly revised guidance issued in early December.
Our business has gained momentum during each of the past 3 quarters. On a sequential basis, fourth quarter revenue was up 14% from the strong results we posted in the third quarter. We're proud of our sales and marketing teams for delivering this strong growth. In fact, we're proud of all of our people for their commitment and focus on quality and service that allows us to sustain this momentum.
Our laboratory's kept pace with the strong growth in volume and delivered excellent quality and service. As you know, a key measure of quality is turnaround time and our turnaround time performance continued to be excellent and remains a competitive advantage for us. We feel our strong levels of quality and service are helping us to retain clients at a better rate than ever before.
We also were successful turning revenue growth into bottom line profit even as we invested heavily in growth initiatives. We earned $152,000 of net income in the quarter compared with a net loss of $377,000 in the fourth quarter of last year. Adjusting for a one-time government research grant recorded in the fourth quarter of 2010, we turned 22% of the incremental $4.1 million in revenue growth into net earnings.
Almost exactly one year ago today, I commented on our full-year results by saying that 2010 was a year in which we made progress building and developing our infrastructure and we considered 2011 as a time for us to perform. We feel like we did perform in 2011. Our organization is stronger and deeper and we are executing better as a team. Furthermore, we have developed a culture based on core values, which we believe will make our performance more sustainable.
For the full year, revenue was $43.5 million, an increase of $9.1 million or 27% compared with 2010. Our net income increased by $2.1 million and excluding last year's $374,000 research grant, over 27% of the incremental revenue fell to the bottom line.
Looking at our financial performance for each quarter of 2011, you will notice that literally every number or metric improved each and every quarter of the year. Steve will review the results with you in detail, so I'd like to share with you some thoughts regarding what went well and what challenged us in 2011.
Let's begin by reviewing 4 key challenges we faced last year and what we did to confront them. The first might be categorized as a good problem to have, but as the year progressed, we were increasingly challenged to keep up with the strong volume growth. The year-over-year growth rate in test volume accelerated from a low of 10% in the first quarter to over 57% in the fourth quarter. Simply put, we struggled to find enough qualified laboratory employees to allow us to continue to meet our turnaround time goals for the kind of high-complexity genetic testing we promised to our clients.
Through hard work, we dealt with this by recruiting and training large numbers of people even as we developed and increased the satisfaction of our existing employees. We also capitalized on the closure of a competitor's lab in Tampa and managed to hire nearly 20 very experienced technologists. During the year, we hired about 50 people and most of that hiring occurred in the second half of the year. We met the challenge and many of our clients continue to tell us that we have among the best turnaround times in the industry and we now feel we're better positioned to deal with future volume increases more easily.
The second key challenge was our laboratory information system. In 2010, we were dependent on an outside vendor to make any changes to our LIS. Our IT systems development was falling behind our need for change. So during the year, we managed to acquire the source code for our LIS and hire and develop our own capability to make enhancements to our system. We are now meeting this challenge.
During the past few months, we have developed and launched over 50 much-needed enhancements to our LIS. In addition, we're beginning to make significant progress toward building high-value customized interfaces to connect with our customers. These new capabilities will allow us to be more efficient and effective as a company.
A third key challenge was organizational in nature and involved a complete restructuring of our medical team and the leadership of our sales team. Both of these important teams have now been successfully restructured. Our current medical staff is fantastic and we couldn't be more pleased with the caliber of the team. Our new Chief Medical Officer and Director of R&D is Dr. Maher Albitar, a very well-known and respected leader in hematopathology and molecular oncology. Our new medical director for Fort Myers, who was also our Director of Surgical Pathology, is Dr. Barbara Chaitin, an outstanding and experienced medical leader for solid tumor pathology. Our new Medical Director for Irvine is Dr. Sally Agersborg, an M.D, Ph.D with great experience in training who has already added significantly to our company. And our new Director of Cytogenetics is Dr. Steve Brodie, a Ph.D who has provided strong leadership for our cytogenetics and molecular programs. Each of these leaders have known and worked with each other in the past and they make a great team.
We're also very pleased with our sales and marketing leadership. On the sales team, we promoted our best regional manager to be our Vice President of Sales and Marketing and we replaced each of our 3 regional managers through either internal promotion or hiring people we've worked with previously. The new team has been very effective and our growth momentum is excellent. At this point, we're very pleased with both our new medical and sales leadership teams.
Finally, we were challenged by reimbursement pressure, causing our average price per test to decline by 5% from last year and reducing our gross margins to an unacceptable 43.9% in the first quarter of the year. This is a difficult challenge to overcome and we are working on gross margin improvement. The productivity of our lab personnel increased by 11% on a full year basis, and these gains accelerated during the year with productivity increases of 18% in the fourth quarter compared with the previous year. As we move into 2012, we expect to have a stable reimbursement environment. This should allow us to translate further process and productivity improvements into higher gross margins as the year progresses.
On the other hand, we had many good successes in 2011. We developed and launched significant total quality management initiatives as we continue the journey to total quality. We've made significant improvements in all key areas of customer and employee satisfaction as measured by our rigorous employee satisfaction surveys. We successfully developed and launched more new products and new technologies than ever before, including several new molecular and FISH tests, over 50 new immunohistochemistry antibodies, a new digital pathology platform and validated new 10 color flow, cytometry equipment.
We found new ways to leverage the power of our flexible business model to develop new, deeper and more significant partnerships with our clients. Our clients increasingly rely on us as a one-stop shop and a long-term partner as we help them grow their own businesses. Our strong revenue momentum is another success as we have deployed focused and deliberate processes and are now attracting and retaining clients in record numbers and have a healthy sales pipeline.
And we know you will agree that achieving profitability in the fourth quarter qualifies as a success. We generated over $1.2 million of positive cash flow from operations and positive net income in the fourth quarter even with significant investment in virtually all areas of our business.
Moving now to the current year, I'd like to briefly share with you some of our key objectives for 2012. We intend to further drive growth through specially designed partnership programs, improved tools and processes to increase sales productivity and greater emphasis on client education programs. We also intend to expand our sales force by about 10% this year. We intend to continue to improve our financial performance by leveraging our SG&A and by increasing our gross margin through system enhancements, productivity initiatives and implementation of bidirectional client interfaces. And we are upping the ante on innovation with significant investments in research and development under the leadership of Dr. Albitar. We are aggressively moving to expand our molecular and IHC laboratories and will be significantly increasing the number of molecular and IHC tests offered. We're also planning to launch our second test under our agreement with Abbott Molecular within the next 2 months, and to begin developing several new products under our strategic licensing agreement with Health Discovery Corp.
We're investing in innovation because we are committed to being a leader in oncology testing. We are at an exciting time for innovation in laboratory testing. With recent advances in genomics, proteomics and digital pathology, frequently large amounts of data are generated and managing this data is difficult without the aid of computer-based algorithms and pattern recognition. We believe that the best system for pattern recognition and data analysis is a technology known as support vector machines or SVM, especially when combined with a technology called recursive feature elimination or RFE. Health Discovery Corporation has an extensive array of pending and issued patents surrounding SVM and RFE technology. By licensing this technology and combining the expertise that already existed in Health Discovery with our expertise in genomics, proteomics and digital imaging, we believe we are well-positioned to begin developing innovative and proprietary new products. Our goal is to develop new assays to help our physicians and clients better manage their patients and to enable them to practice evidence-based medicine tailored specifically for each of their patients.
Under the agreement with Health Discovery, we intend to develop better tests for the diagnosis and prediction of clinical behavior in prostate cancer, pancreatic cancer, breast cancer and leukemia and lymphoma.
Using SVM and RFE techniques to analyze data from genomics, proteomics and digital imaging, we believe we'll be able to offer a whole new line of advanced tests that will help physicians better manage the treatment options for cancer patients.
I'll summarize my remarks in the following way. We continue to make progress building and developing our company and we are now beginning to see those efforts yield improved financial performance. We continue to work hard on revenue growth and are investing in a variety of growth initiatives even as we remain determined to stay profitable. We remain very pleased and proud of our company's quality and service levels and of our people. We believe that our flexible business model, expanding test menus and new product portfolio will lead to a strong growth well into the future. And as a team, we're excited about our company and its prospects and we remain intensely focused on continuing our growth momentum in coming quarters.
I'll now turn it over to Steve to comment more fully on our financial results.